FixPart.co.uk- Logo - reviews

FixPart.co.uk
Reviews:

3,914 reviews in the last 12 months6,988 total reviews  

4.47
Good

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Most relevant positive review

11 Aug 2023
 Verified review
Hi I was very impressed with the speed of service and also the regular updates informing me of the status of my order. But the main thing that swung it for me was the fact that your were actually able to source and deliver the product where as another company has kept me waiting saying the product was out of stock, then saying it was out for delivery and then to follow up with sorry no the product is actually obsolete and not manufactured anymore - I got a full refund -but NB the price they were charging was almost double what you charged me.

Most relevant negative review

2 Feb 2024
 Verified review
Because FixPart is a .co.uk website, I assumed any returns would be to a UK address, especially considering how prominently they advertise their green credentials. I had a shock when they instructed me to return the part to Italy. I sent the parcel back via Evri 4 weeks ago, but FixPart have since ignored all of my emails requesting an update on this return. I feel completely ripped off.
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Reviews for FixPart.co.uk

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6 days ago
 Verified review

First class in every respect

It was very easy to identify the part that I needed and the website specifically informed me that the part was suitable for the appliance that I had so there was no doubt about ordering it. The price was better than anywhere else that I could find and the delivery faster too. It was also a genuine part which others were not actually supplying. In fact the speed with which the order was processed and delivered was nothing short of amazing. This will definitely be my go to place for any spare parts that I need in future and I cannot recommend them highly enough.
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24 Jun 2024
 Verified review

Tumble Dryer Capacitor

I needed a capacitor for a tumble dryer. The site was easy to navigate and the precise model of dryer was listed as compatible. Only two things detracted from the overall experience .. finding 2 capacitors in the machine when I took the side panel off (with different specs printed on them), and that I was told, after I'd ordered and paid, that the part wouldn't arrive the next day, but was being sent from France. It took 4 working days to arrive. However, the dryer now works, so the outcome was very positive.
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18 Jun 2024
 Verified review

Confused to completely satisfied

First I was confused (my fault) about whether the item was compatible with my fridge. Your staff answered quickly and asked for further clarification. Because of their question to me, I was able to see where I had gone wrong. So, I was then able to order the part correctly and confidently. I ordered on a Sunday and it arrived the following day. I was gobsmacked. The part fit perfectly and is in constant use. Thanks for great service. What could you do better? That's a tough question......
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16 Jun 2024
 Verified review
SONY KD 55XF9005 No remote control functions working Bought this part to repair the Remote Control not working after checking the the remote itself was ok. Removed 8 screws to take off back panel and then a further 4 screws for the lower centre panel and then the bottom panel where the sensor was fitted. Swapped out the sensor and put all back (total time to do this was 10 minutes max) and TV now working again from the remote. Excellent item, fast delivery and a great price.
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4 days ago
 Verified review
Excellent customer service. Despite DPD losing the item at customs, Fixpart were very quick at resolving it, sending a new one. Unfortunately in the end, the recommended part did not fit my machine and I had to be sent back. Fixpart were superb again in their email communication, made it an easy process for me, and they are reliable too in sending me the money back straightaway. Great service, but Fixpart might review their contract with DPD and use another courier.
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22 Jun 2024
 Verified review

SMEG Cream Rustic kettle new opening mechanism

The plastic mechanism on the top of our SMEG cream rustic kettle broke and this was to replace that. It was tricky to fit because of its design, but once fitted worked as designed. The website for Fix Part was very good and enabled me to validate the part was correct for my device. Once ordered communication was good and the part arrived on time and as expected. The part cost £20-£30 a new kettle would have cost £200 +.
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15 Jun 2024
 Verified review

A mixed pciture

Really like the wide part of parts available, and fast delivery. Didn't like the fact that I ordered two of the same part, and it was only after the first was delivered that they told me that the second hadn't been delivered at the same time because it wasn't in stock, and so I would now have to wait for it for an unspecified length of time. Why this couldn't have been made obvious at the time of ordering, I don't know.
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28 Jun 2024
 Verified review
The speed of delivery was phenomenal! Literally less than 18 hours from ordering. I’d dropped the milk drawer out of our new fridge/freezer absolutely horrified so googled spare parts and Fixpart came up found my part and paid with PayPal. My only niggle was the extra charge using this and the delivery was slightly higher but at the time I wasn’t bothered.
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26 Jun 2024
 Verified review
It was difficult to find the part I needed. The first time I did the order it was the wrong item and I had to pay to return the item. I had to contact them by email to be sure the item I was buying the second time was the correct one. You were very helpful by email, but I took me about 3 weeks in total to get the right item in the end.
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5 days ago
 Verified review

Great All Round

Really easy to look up and find the replacement seal for my washing machine. A good quality part and very reasonably priced compared to other sellers. Quick delivery too - which was a godsend as with a kid I couldn't have the washing machine out of service too long. Really helpful video to help me fit the new seal. Great all round.
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15 Jun 2024
 Verified review

Dishwasher part

Delivery, in terms of time, was as expected. Product was what we ordered and was new. Deducted as star as the actual carton it was packed in was not strong enough. As a result parts of the frame were poking through the carton. No harm done to the product but rods poking out could have hurt somebody.
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15 Jun 2024
 Verified review

Faultless service? Not far off.

Very fast delivery and the parts as described, box they came in was probably the smallest they had available and well packaged with recyclable materials was at least twice the size it needed to be. Still that’s a minor quibble. The parts supplied are the point and they were spot on.
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18 Jun 2024
 Verified review

Good parts selection

I was struggling to find parts that I needed and found them on their website as well as other parts I had been buying direct from the USA. Ordered and excellent service and tracked the goods which arrived well before the estimated delivery. Would recommend and use them again
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23 Jun 2024
 Verified review

Great selection of Smeg parts

Like most manufacturers Smeg have a great many specific models. Armed with the model number I was able to easily located several specific items ( freezer drawer ,hinge bracket door shelf) each fitted. Delivered in a couple of days by DHL. Fridge freezer as good as new
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27 Jun 2024
 Verified review
The parts arrived in a timely manner. massivley over priced but they had what I needed postage far too expensive. The process was very good just a shame it was so overpriced. two very small pieces of plastic for a fridge door about 3cm long £33 ouch.
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5 days ago
 Verified review

Efficiency personified!

After some false starts with other companies, FixPart matched my Smeg model number with the parts I needed and guaranteed that the parts I ordered would fit which they did. Fast, efficient service (via France!) and my future first stop for goods.
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19 Jun 2024
 Verified review
So easy to look up the right parts for your make and model. Shipping was quick. My only criticism is that the parts were expensive. I understand that these might be genuine replacement parts (I bought an oven bulb and the glass cover).
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5 days ago
 Verified review

Inlet valve for Nilfisk pressure washer 140.4

Identified and found my part by searching the website. The confirmation of sale was notified and very quickly the dispaqtch was confirmed (within a few hours). The part was dispatched from France and arrived with me 4 days later.
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18 Jun 2024
 Verified review

washing machine paddles

Ordered a couple of washing machine paddles for my washer. Was easy to find online and description was easy given the wide choices out there. Only downside was I wasn't aware they they shipped from Europe so took loger to arrive.
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26 Jun 2024
 Verified review
Excellent service. Unfortunately on this occasion the part I ordered is not the right one. Return service is excellent. Email sent for return item, response was within a couple of hours. I am happy to recommend Fixpart.
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