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FixPart.co.uk
Reviews:

3,964 reviews in the last 12 months5,888 total reviews  

4.47
Good

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Top positive review

11 Aug 2023
 Verified review
Hi I was very impressed with the speed of service and also the regular updates informing me of the status of my order. But the main thing that swung it for me was the fact that your were actually able to source and deliver the product where as another company has kept me waiting saying the product was out of stock, then saying it was out for delivery and then to follow up with sorry no the product is actually obsolete and not manufactured anymore - I got a full refund -but NB the price they were charging was almost double what you charged me.

Top negative review

19 May 2023
 Verified review
Unfortunately I needed a part for my tumble drier and FIXPART advertised it as 'in stock' for immediate dispatch with a 1-2 working day delivery period. Once I ordered it and paid for it I got an email from a French courier saying that the item was being prepared for delivery. I contacted the FIXPART and was advised that the part was not in stock in the UK and was dispatched from a warehouse in Europe. I have been following the tracking, and the item has been (and still is) sitting in a depot in England for the past few days, labelled now as 'Parcel in Transit'. I feel I was misled by the 'in stock' status and the website description of '1-2 working days' delivery. I appreciate this is a minor incovenience not having a drier, but it's a hassle with kids and work uniforms to get dried. Cant recommend FIXPART on this basis.
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Reviews for FixPart.co.uk

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9 Mar 2024
 Verified review

Panasonic NN-K125M Digital Touch Display

Was on the verge of buying a new microwave as the turntable on my old Panasonic was stopping and starting. After doing some research on how to replace the motor I found FixPart on a google search, keyed in the model number which gave me 3 genuine replacement options. Ordered on a Friday and considering the part was shipped from France received the following Tuesday. Replaced the motor and BOOM! turntable back to normal. Was going to buy a brand-new Bosch costing £170, the replacement motor cost me £15, result, happy customer would recommend, massive stock list.
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6 days ago
 Verified review

The issue was my uncertainty!!

I had a quick response to my request for a replacement motor for my washing machine . This was identified and I ordered the spare, lead time was about a week . Spare took three days to arrive . The motor was physically the same however , the identification label on my old motor differed , to the new one, there was some uncertainty if it was correct! ( 570W against 2000W) a couple of emails later it was confirmed that the new motor was the correct one for my machine , spare fitted OK and operational. The issue was my uncertainty
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6 Mar 2024
 Verified review

Product delivered in time, item as according with product description

I have ordered from them gaskets for Apell fridge and freezer. They didn’t had gaskets to be specific for this type of freezer and fridge. I measured the dimensions for my gaskets on my fridge and freezer and I look on their website at the gaskets dimensions they have, and I have ordered the gaskets with the same dimensions as the ones I have. The order was delivered as expected, the gaskets perfectly fit my fridge and freezer. I am so happy that I could find the right product, I was looking for a while to replace the gaskets.
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12 days ago
 Verified review
The service is great, the product was very hard to source, but your website had exactly what I wanted! However it had to be ordered from Europe so it did take some time… however this was not your fault. Package arrived safely and item installed and looks awesome. To improve I think the communication could be better, I had to chase up what had happened with the order and felt concerned that I had been scammed.. but you did do as promised- thanks I will use your business again
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12 Mar 2024
 Verified review

Saved me buying a new iron!

Loved that you had the part I needed in stock. It saved me having to buy a whole new iron. I literally searched the world for this spare part as I live in Perth Western Australia. Everywhere Australia wide was sold out! Luckily my mum lives in the UK and it was sent to her address and my sister is bringing it over in August when she comes to visit :-) Website was easy to navigate and delivery was super fast and I was kept updated! Thanks for the great service.
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13 days ago
 Verified review
Offered a non OEM part 75% cheaper than the OEM part. Bit dubious if it would work but worth trying for the cost and Fixparts refund policy. Worked perfectly. Would most certainly use again. One negative, part comes from France, watched it for 3 days before it landed in uk. Once it landed took 36hrs to get to me. Luckily I was not in too much of a rush to get it, Fixpart advised 2-4 days delivery, took 4.5days… French not the quickest!
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10 Mar 2024
 Verified review

I really didn’t think the part would be delivered within the timeframe

I really didn’t think the part would be delivered within 1 - 2 days (as described) after only purchasing it on-line late Thursday evening and it was coming from abroad. But it was delivered on the second day (Saturday) ready for our evening meal with my daughter and grandchildren as we really needed the part for the making their dinner in the oven. I’m very impressed with the service and would definitely use them again!
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9 days ago
 Verified review
Brilliant service. No sooner had I sent in a request to see if you had the parts for my fridge, you e-mailed the diagram with the item number of every part in the fridge. I ordered what I needed and delivery was very quick. The only fly in the ointment was the delivery from DPD as we had to retrieve the parcel from a neighbour down the road, although the house name could be clearly seen on the address label.
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13 Mar 2024
 Verified review

Good Overall Service

Correct part provided, well packaged and swift delivery. Only gripe, which is out of their hands to an extent, is delivery cost was about 25% of the part cost....but they were the only company with the part I needed so my hand was forced to an degree. Would I use them again, yes if I was looking for a specific part, but would look at others for an overall cost, inc shipping.
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8 Mar 2024
 Verified review
The part was easy to find and the order process was as simple as any other web site I have ordered from. The bonus was the part was no longer available from the manufacturer and efforts to get a response from the manufacturer of a replacement part were not successful. Delivery emails kept me up to date on the item and it arrived in good time. Overall a very good service.
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4 days ago
 Verified review
I have dealt with numerous online companies, most of whom have provided a great service. I can only say that dealing with this company FixPart, has been an excellent experience, as they have been so efficient and professional with their service and I will certainly recommend them to my friends and work colleagues, without hesitation. Keep up the good work and thank you.
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5 days ago
 Verified review

LG main PCB

After trying multiple sources including manufacturer unsuccessfully Fixpart listed the correct product I needed The part turned up earlier than expected and was fully tracked while in transit Original manufacturers part arrived very well packaged and fixed the problem Would definitely recommend great service
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10 days ago
 Verified review
Part arrived double quick time,but not sure it's correct for my machine as vibration still continues drum bearings and springs checked before ordering new shocks, Would be grateful if you could possibly check shocks are for Miele wt 945 s, although ordered two still charged individual costs for postage 😕
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5 Mar 2024
 Verified review
This is the first time I have used this company. Their customer service is second to none, I had liaised with Claire who is part of that team, she was so helpful in getting me the correct part delivered and went above and beyond to keep me informed. I would highly recommend this company.
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14 hours ago
 Verified review

Drive belt

I got in contact with you and had a quick reply and have to send a photo in which was fine and all got sorted and then ordered the belt which was delivered in about 5 days. I would have liked to had a chat on the phone but couldn’t find a number. But a very good service. Thanks
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2 Mar 2024
 Verified review

Thrown over the gate.

I’ve ordered two items. Delivery, although too expensive, was very quick. Items perfect. Please note; midday today my item was delivered by an idiot who threw it over a 6 foot gate. I’ve never had anything like this before. No idea how it wasn’t smashed. Get a new courier.
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1 day ago
 Verified review
Ordered a replacement door seal for an LG washing machine. Order arrived within a week (although shipping was from France which I was not aware of until I checked tracking). The replacement was a perfect fit and I am happy with the order process and delivery time
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8 Mar 2024
 Verified review
Easy to find the right part. Reasonable prices including low cost alternatives. I did go for the cheaper option but later wished I had paid for OEM. The rubber ends of the drain hose were very soft and flimsy and will certainly not last the life of the appliance.
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9 Mar 2024
 Verified review
I liked your range and ease of search and selection. I disliked your shopping insurance offer, which is a scam - it is not at all clear that signing up for it commits the customer to auto renewal at over £70 and 6months advance cancellation required. It’s evil.
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9 days ago
 Verified review
Had no contact with the staff because the online ordering was so easy and the item was describe and pictured so you could check before ordering. The delivery promises were fully met. Not a single reason to be negative about by dealings with the business.
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