Certificate for agadon.co.uk

No. XBC400AC348FC7691F247E63A07BD6140
 

Approved on
01/07/2013
Valid until
30/06/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for agadon.co.uk



Good

4.18/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 37 Trusted Shops reviews collected in the last 12 months.
In total, agadon.co.uk has already collected 202 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
15/01/2019
Date of order
08/01/2019
15/01/2019
Great service and fast delivery.
4.00
Good

Date of publication
15/01/2019
Date of order
08/01/2019
15/01/2019
Customer service didn’t know much about the product.
4.33
Good

Date of publication
06/01/2019
Date of order
30/12/2018
06/01/2019
Goods were cheap so can't expect excellent quality
4.67
Excellent

Date of publication
05/01/2019
Date of order
29/12/2018
05/01/2019
Prompt delivery and great communication. Item was just what I needed, high quality and a great price.
5.00
Excellent

Date of publication
26/12/2018
Date of order
18/12/2018
26/12/2018
Prompt delivery
5.00
Excellent

Date of publication
20/12/2018
Date of order
13/12/2018
20/12/2018
Very poor packing of towel rail with no protection so had to be returned. Not the first time I should think.
3.67
Good

Date of publication
15/12/2018
Date of order
05/12/2018
15/12/2018
Ordered a radiator,when it arrived,wrong size. The brochure is confusing with the sizing and style we wanted. Called office,Organised the correct radiator,wrong radiator sent again.Called office again reordered wrong one sent again. Tried to call office (Sat morning), phone picked up, lady complained phones been ringing all day and hung up, then phone kept being answered and hung up
2.00
Poor

Date of publication
03/12/2018
Date of order
26/11/2018
03/12/2018
Our second order from Agadon. Delivered within 48 hours of ordering and the delivery company gives a time window for delivery. We ordered the neo vertical radiators in anthracite and white. The quality is excellent and they look like statement pieces of furniture in the room.
5.00
Excellent

Date of publication
02/12/2018
Date of order
14/11/2018
02/12/2018
I ordered a radiator that was given a 1to3 day delivery, unfortunately they were out of stock. I was told they were expecting a delivery the following week and I would be emailed re a date for deliveryThis didn't happen. I had to phone 3 times before it was agreed I could have a refund as they had no idea when the radiator was going to be delivered to them. The website still stated 1 day delivery
1.67
Poor

agadon.co.uk replies: 17/12/2018
Unfortunately this is in peak season on a hand made radiator which everybody wants to buy at the moment. The web page did advise there could be a delay and that we were sending orders out in date order.

Date of publication
16/11/2018
Date of order
09/11/2018
16/11/2018
Fantastic delivery and delighted with these stylish radiators.
However the customer service was poor. We were told they were out of stock so ordered alternative but then original turned up to the surprise of sales team. .
4.00
Good

Date of publication
16/11/2018
Date of order
08/11/2018
16/11/2018
Great radiator However the next day delivery took almost a full week. Customer service was fabulous and got onto the delivery problem as soon as I enquired.
4.00
Good

Date of publication
06/11/2018
Date of order
30/10/2018
06/11/2018
Very prompt service
5.00
Excellent

Date of publication
02/11/2018
Date of order
25/10/2018
02/11/2018
I ordered a Panio radiator online from their website. It stated when I ordered this item 'next day delivery'. I then received a phone call to say that this radiator was out of stock and it would take at least 10-15 working days to be sent. Really not good enough.
1.00
Very Poor

agadon.co.uk replies: 17/12/2018
We try really hard to keep 500 different products in stock sometime you just have a run on orders. The Panio range has 100 different variations. Normally delivery is no problem

Date of publication
31/10/2018
Date of order
16/09/2018
31/10/2018
Met them at grand designs exhibition and ended up placing several orders because products look great.

Issues with delivery: they don't know how much stock they have and can't estimate when deliveries will arrive from manufacturors.

The tall radiators have proven to be very noisy, imagine a 6-foot waterfall or a toilet cistern filling all night. Customer service was completely uninterested.
1.33
Very Poor

agadon.co.uk replies: 17/12/2018
We have weekly deliveries in from the factory and dont like to confirm stock is on the way until we have paperwork. Waterfall noise is trapped air and easily sorted, customer service should have been easily able to advise on that.

Date of publication
17/10/2018
Date of order
17/10/2018
17/10/2018
Great speedy delivery.
Goods in good condition & yet to fit.
The website is vast but, worth spending time on .
5.00
Excellent

Date of publication
28/09/2018
Date of order
21/09/2018
28/09/2018
I purchased two rails a chrome and a white one, pleased with the product, fast delivery.
4.67
Excellent

Date of publication
11/09/2018
Date of order
02/09/2018
11/09/2018
Fast delivery nice product
5.00
Excellent

Date of publication
11/09/2018
Date of order
11/09/2018
11/09/2018
Have purchased several radiators from Agadon, and delighted with them.
Customer service is excellent, and staff at Agadon a delight to deal with.
Highly recommended.
5.00
Excellent

Date of publication
02/09/2018
Date of order
23/08/2018
02/09/2018
The item was exactly what I needed and arrived on time.
5.00
Excellent

Date of publication
02/09/2018
Date of order
02/09/2018
02/09/2018
Very disappointed with the late delivery, lack of communication and missing values upon delivery. Decided to return the goods and take my business elsewhere with great communication and customer service.
1.00
Very Poor

agadon.co.uk replies: 17/12/2018
Simple but unfortunate delay with the courier. Sometimes you cant do anything better to change the situation. We offered to help but the customer just wanted the goods collecting

Date of publication
30/08/2018
Date of order
14/07/2018
30/08/2018
When the radiators arrived one seemed to have a small manufacturing defect, I emailed the company and within 30 minutes they had called and arranged to swap it no questions asked, while this is a negative, it showed great customer service and an excellent product, id still recommend them.
5.00
Excellent

Date of publication
01/07/2018
Date of order
21/06/2018
01/07/2018
Value for money. Pleased with my purchase.
5.00
Excellent

Date of publication
21/06/2018
Date of order
14/06/2018
21/06/2018
Great prices and brilliant service
5.00
Excellent

Date of publication
24/04/2018
Date of order
14/04/2018
24/04/2018
Excellent Customer service delivered next day
4.67
Excellent

Date of publication
13/04/2018
Date of order
06/04/2018
13/04/2018
Fast delivery, good product
5.00
Excellent

Date of publication
28/03/2018
Date of order
21/03/2018
28/03/2018
arrived promptly with no quibble return. No info given on clearance space around radiator required for installation which is why I had to return.
5.00
Excellent

Date of publication
27/03/2018
Date of order
19/03/2018
27/03/2018
Purchased a really modern radiator at a great price - delivered quickly and efficiently too.
5.00
Excellent

Date of publication
06/03/2018
Date of order
27/02/2018
06/03/2018
Great service. Very helpful lady. Would definitely recommend. Many thanks.
4.67
Excellent

Date of publication
27/02/2018
Date of order
20/02/2018
27/02/2018
Brilliant product at a great price delivered very promptly. Struggled to find a radiator towel rail for a small radiator. Unlike other companies, delivery was low cost and high speed. Would highly recommend Agadon and would purchase from them again.
5.00
Excellent

Date of publication
16/02/2018
Date of order
23/01/2018
16/02/2018
Bought this very different rad. It came ahead of schedule, but valves were missing. Rang and explained plumber going to fit next day and they sent replacement ones overnight, Saturday delivery

Fantastic product, looks gorgeous and wonderful company to deal with, Superb
5.00
Excellent

Date of publication
13/02/2018
Date of order
18/01/2018
13/02/2018
Excellent item, great quality, a piece of art Very fast delivery
5.00
Excellent

Date of publication
09/02/2018
Date of order
23/01/2018
09/02/2018
Excellent in every way
5.00
Excellent

Date of publication
07/02/2018
Date of order
15/01/2018
07/02/2018
For such a high quality product the delivery and service when chasing up the delivery is quite poor. I fail to understand why, when I held the delivery back, when it was delivered it was incomplete. So this review is being written before installation can take place. This has cost me time and money as trades have been on site twice for installation, but can’t do it. Very disappointing.
3.00
Fair

Date of publication
03/02/2018
Date of order
15/01/2018
03/02/2018
Great service as always.
5.00
Excellent

Date of publication
26/01/2018
Date of order
19/01/2018
26/01/2018
Great product and delivered on time.
5.00
Excellent

Date of publication
26/01/2018
Date of order
26/01/2018
26/01/2018
Absolutely terrible service

Wrong equipment
Delivered Late
Damaged, opened packaging all items free in the bottom of the bag

I wont be using them again.
1.00
Very Poor

agadon.co.uk replies: 17/12/2018
unfortunately the courier damaged the packaging for the radiator valves and parts were loose within the bag. We now double box items.

Date of publication
23/01/2018
Date of order
16/01/2018
23/01/2018
Brilliant radiators wonderful service, unbelievably prompt delivery.
5.00
Excellent

agadon.co.uk customer reviews

agadon.co.uk

agadon.co.uk was certified by Trusted Shops on 01/07/2013.

Contact
Tom Bill Way, Unit G1, Ashby
LE65 2UY Ashby, Leicestershire
United Kingdom
simon@agadon.co.uk
agadon.co.uk
Owner
QUINTUS UK LTD
Tom Bill Way, Unit G1, Ashby
LE65 2UY Ashby, Leicestershire
United Kingdom
Trade register
United Kingdom 06242346
Authorized representative
Simon Hall
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with agadon.co.uk in their own words.

Calculation of the score is based on the overall rating
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4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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