Reviews for agadon.co.uk
3.95/5.00
Good
How is the rating calculated?
agadon.co.ukReviews
: 260GoodCertified
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Contact
Contact
QUINTUS UK LTD
Tom Bill Way, Unit G1, Ashby
LE65 2UY Ashby, Leicestershire
United Kingdom
Trade register
United Kingdom 06242346
Authorised representative
Simon Hall
the most relevant positive review
5 months ago
I needed an infrared panel of a particular size and power to replace an old one that had failed and found that Agadon listed it as a product they could supply. Although they didn't have it in stock when I contacted them to check its suitability, they managed to supply one much more quickly than they originally estimated and our orangery was cosy again in time for the snow.
the most relevant critical review
4 months ago
Absolutely shocking service provided by Agadon radiators! Firstly had to wait nearly a month to receive a radiator then the order was wrong with cheap radiators valve sent out £20 vs £90 no contact from Agadon tried numerous method of contact phoned, emailed, emailed again phoned again...nothing. I understand the situation with Covid but feel slightly ripped email always works. Avoid this company.
agadon.co.uk- Logo - reviews
Answer by agadon.co.uk
4 months ago
It can be hard with covid-19 and the phones. If staff are missing then it causes a longer wait. I know allot of companies have turned off phone responses which we are trying not to do. Please make sure when sending emails they dont go back to website@ this is not a mail box it just sends out the order. Please use orders@agadon.co.uk or one of the sales girls who can quickly sort this is georgia@agadon.co.uk
Read the most relevant positive or most relevant critical review
Positive
Critical
5 months ago
I needed an infrared panel of a particular size and power to replace an old one that had failed and found that Agadon listed it as a product they could supply. Although they didn't have it in stock when I contacted them to check its suitability, they managed to supply one much more quickly than they originally estimated and our orangery was cosy again in time for the snow.
4 months ago
Absolutely shocking service provided by Agadon radiators! Firstly had to wait nearly a month to receive a radiator then the order was wrong with cheap radiators valve sent out £20 vs £90 no contact from Agadon tried numerous method of contact phoned, emailed, emailed again phoned again...nothing. I understand the situation with Covid but feel slightly ripped email always works. Avoid this company.
agadon.co.uk- Logo - reviews
Answer by agadon.co.uk
4 months ago
It can be hard with covid-19 and the phones. If staff are missing then it causes a longer wait. I know allot of companies have turned off phone responses which we are trying not to do. Please make sure when sending emails they dont go back to website@ this is not a mail box it just sends out the order. Please use orders@agadon.co.uk or one of the sales girls who can quickly sort this is georgia@agadon.co.uk
What other customers say about their experience with agadon.co.uk
1 month ago
Excellent in product. Interaction with the company was minimal. Select, purchase, and wait, Not long either as stated on se ond workjng day. brilliant. Minimal damage to transit packaging, Excellent. Mounting hardware has good quality finish, would recommend this company, and will be returning for a second go thanks to all involved 5 star all day. M. A
Verified review|
12 days ago
Staff were particularly helpful when I was not sure as to what happened with my delivery as my tracking number did not correlate to that of the courier. All turned out well in the end and packages were delived on the right day albeit a little late.
Verified review|
22 days ago
Great service and quality products!
Verified review|
2 months ago
I ordered a rad and got free valves, but only the valves turned up. I called Agadon the next day, and without quibble, arranged a fresh new order that arrived early the next day. Good product, good value, will be buying another in the next couple of days.
Verified review|
2 months ago
Ordered and speedily delivered
Verified review|
1 month ago
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1 month ago
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3 months ago
Excellent service, quick, easy and delivered on time
Verified review|
4 months ago
Absolutely shocking service provided by Agadon radiators! Firstly had to wait nearly a month to receive a radiator then the order was wrong with cheap radiators valve sent out £20 vs £90 no contact from Agadon tried numerous method of contact phoned, emailed, emailed again phoned again...nothing. I understand the situation with Covid but feel slightly ripped email always works. Avoid this company.
Verified review|
agadon.co.uk- Logo - reviews
Answer by agadon.co.uk
4 months ago
It can be hard with covid-19 and the phones. If staff are missing then it causes a longer wait. I know allot of companies have turned off phone responses which we are trying not to do. Please make sure when sending emails they dont go back to website@ this is not a mail box it just sends out the order. Please use orders@agadon.co.uk or one of the sales girls who can quickly sort this is georgia@agadon.co.uk
4 months ago
The wrong radiator was delivered yesterday Tuesday by DX. I rang Agadon who apologised and rearranged delivery today Wednesday but they arranged for it to be delivered to my billing address. DX called me to inform me nobody was in at the billing address and refused to divert to the delivery address. Agadon now advises me it will be Friday before I get my radiator. I’m not a happy customer.
Verified review|
4 months ago
Would never purchase from this store again. Wrong radiator sent to start with, then correct radiator apparently lost in post. Ridiculously long time taken to obtain a refund after significant chasing on my part. Awful experience, never again.
Verified review|
4 months ago
6 weeks into waiting for my radiators, been told twice they were being sprayed and now being told there out of stock!! Which is it?? Were supposed to be 1-2 day delivery.
Verified review|
5 months ago
I needed an infrared panel of a particular size and power to replace an old one that had failed and found that Agadon listed it as a product they could supply. Although they didn't have it in stock when I contacted them to check its suitability, they managed to supply one much more quickly than they originally estimated and our orangery was cosy again in time for the snow.
Verified review|
6 months ago
Having had another radiator towel rail previously I ordered this one with confidence, however on arrival it was rusty, how that happened I’m at at loss to determine, I can only think it’s been stored in wet conditions. Luckily most of the rust I was able to remove with cleaner, but small deposits remain.
Bit disappointing.
Verified review|
8 months ago
Very prompt delivery, albeit the wrong radiator was delivered, but problem resolved by friendly staff and correct one delivered the following day.
Verified review|
7 months ago
Really helpful customer service and sales advice prior to purchasing . Prompt delivery as promised and a good price too.
Verified review|
6 months ago
Couldn’t fault you, the service was excellent.would highly recommend and will use again.
Verified review|
8 months ago
Easy to order and speedy delivery. Good allround service.
Verified review|
9 months ago
Great service in current climate
Verified review|
9 months ago
Hassle free,quick service
Verified review|
Reviews for agadon.co.uk
3.95/5.00
Good
How is the rating calculated?
Trustmark for agadon.co.uk
Status:
certified since: 01/07/2013
updated on: 15/06/2021
agadon.co.uk is checked and certified according to the Trusted Shops quality criteria
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- Clear ordering process
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At agadon.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500 . Find out more
Details about agadon.co.uk
Contact
QUINTUS UK LTD
Tom Bill Way, Unit G1, Ashby
LE65 2UY Ashby, Leicestershire
United Kingdom
Trade register
United Kingdom 06242346
Authorised representative
Simon Hall