Erzgebirge-Palace- Logo - reviews

Erzgebirge-Palace
Reviews:

479 reviews in the last 12 months7,426 total reviews  

4.88
Excellent
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Most relevant positive review

4 Aug 2023
 Verified review
I bought 3 items, the teelight arch, a Santa with a penguin on a toboggan and another Santa with a small reindeer. I've collected all things penguin since I was child, the idea being I wanted to put together a tableau with penguins and a reindeer, a tree plus a snowman. If I have one observation, it is not a criticism, - the arch itself would be better if it was twice the size so more figures could be arranged on it. I intend to give the extra Santa as a Christmas gift to a friend. Everything was beautifully packaged and arrived from Germany to the UK within 5 days. The quality of the pieces is excellent, the service and packaging was likewise. Although, I speak no German I was able to order via the website as there was the option to view the website in English. I would highly recommend both the ease of use of the website and the goods themselves. As I said as the arch was smaller than I'd hoped and I have no hesitation in ordering more products from the site I intend to order another arch and more figures and I will put them on either side of my mantlepiece.

Most relevant negative review

24 Nov 2023
 Verified review
My Santa arrived broken snd it became my job to fix it so i can give it for a gift. Not to excited about that as i now know it can fall apart again. $12 is nothing or 15% off the next order (really ??) and it good for your site. Now i also know that everything being shipped becomes my responsibility to fix it if needed. Wow. It was packed very well which points to the issue before that Really sad as I love your entire line
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Reviews for Erzgebirge-Palace

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24 Nov 2023
 Verified review

Broken Santa

My Santa arrived broken snd it became my job to fix it so i can give it for a gift. Not to excited about that as i now know it can fall apart again. $12 is nothing or 15% off the next order (really ??) and it good for your site. Now i also know that everything being shipped becomes my responsibility to fix it if needed. Wow. It was packed very well which points to the issue before that Really sad as I love your entire line
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8 Dec 2023
 Verified review
Before shipping, test again to make sure LED lights are working. I order this which was shipped to the USA. It arrived with the lights not working. What a shame, because it is a beautiful item, but expensive. Sending it back for refund, not taking a chance a replacement may not work as well.
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26 Dec 2023
 Verified review
I ordered the muller christmas pyramid 1 tier. When i opened the box, two of the figurines was loosed and also one candle holder.& one of the loosed angel, the hair & the wing was chipped. Either it wasn’t handled properly during shipping or the packaging needs to be improved
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22 Dec 2023
 Verified review

My broken snowman

My little snowman on the bottom arrived broken. His little bird and arm snapped off. Needs to be packaged a bit better, it wasn’t wrapped very well for transport. I fixed him and he looks ok but I wish it hadn’t broken.
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26 Sept 2023
 Verified review
Items were shipped quickly and accurately. Quality is great, as expected however 2 of the 3 smokers received had broken arms that I will need to glue on prior to giving as gifts.
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Answer by Erzgebirge-Palace
29 Sept 2023
We're sorry that two smokers arrived to you with their arms unattached. Unfortunately, some shipping service providers do not always handle the packages well and even though there is no damage on the outside, the products can still suffer damage on the inside. Wooden products in particular are very fragile and need to be handled with care. Please contact us directly by mail and we will surely find a good solution together.
13 Jan 2024
 Verified review
I had a damaged piece, reported it, received no response from customer service at all
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21 Dec 2023
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One of Santa’s arms was off, but my niece glued it.
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18 Dec 2023
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I fixed it

I had to glue the sword because it was not attached
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27 Dec 2023
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It was a gift and the hand had to be glued back on
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5 Jan 2024
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