Erzgebirge-PalaceReviews:
485 reviews in the last 12 months7,412 total reviews
Excellent
Top positive review
4 Aug 2023
Verified review
I bought 3 items, the teelight arch, a Santa with a penguin on a toboggan and another Santa with a small reindeer. I've collected all things penguin since I was child, the idea being I wanted to put together a tableau with penguins and a reindeer, a tree plus a snowman. If I have one observation, it is not a criticism, - the arch itself would be better if it was twice the size so more figures could be arranged on it. I intend to give the extra Santa as a Christmas gift to a friend. Everything was beautifully packaged and arrived from Germany to the UK within 5 days. The quality of the pieces is excellent, the service and packaging was likewise. Although, I speak no German I was able to order via the website as there was the option to view the website in English. I would highly recommend both the ease of use of the website and the goods themselves. As I said as the arch was smaller than I'd hoped and I have no hesitation in ordering more products from the site I intend to order another arch and more figures and I will put them on either side of my mantlepiece.
Read more
Top negative review
24 Nov 2023
Verified review
My Santa arrived broken snd it became my job to fix it so i can give it for a gift. Not to excited about that as i now know it can fall apart again.
$12 is nothing or 15% off the next order (really ??) and it good for your site.
Now i also know that everything being shipped becomes my responsibility to fix it if needed. Wow.
It was packed very well which points to the issue before that
Really sad as I love your entire line
Read more
Reviews for Erzgebirge-Palace
4 Mar 2024
Verified review
Report review
24 Feb 2024
Verified review
Report review
MH
MoAnna H.
High Wycombe
5 Feb 2024
Verified review
Nutcrackers - quality and efficient service
Efficient and speedy execution of sale. I was expecting possible customs implications and was surprised and pleased the shipment came through with no problems.
I did have difficulty navigating the website this time, more likely to do with my lack of expertise, but somehow kept jumping from German to English and back. Also, the item I was particularly searching for did not appear to be available, and then I came across it in a different search - erratic.
The items purchased were of usual good quality.
Report review
DE
Denise E.
New Milford
4 Feb 2024
Verified review
I absolutely love this website! I order a wooden Nutcracker for my son every year and have never been disappointed. The selection and quality is amazing. Not to mention everything is well packaged and the order always arrives in an amazingly short amount of time.
Report review
4 Feb 2024
Verified review
Products are very well made no China stuff there. Some things are a little out of my reach in price being an average income guy. With that said everything has gone up in price, I’m just glad I can get some keepsakes from our friends in Germany
Report review
5 Feb 2024
Verified review
I liked the quick service and the great shipping and the fact that I could find some specialty bulbs for which I've been looking a long time. Unfortunately, I ordered the wrong part - but that was my fault.
Report review
PH
Pascal H.
Limburg
5 Feb 2024
Verified review
Schnelle Lieferung, gut verpackt, Qualitätsprodukte
Schnelle Lieferung und gut verpackt. Am Donnerstag bestellt und am darauffolgenden Montag in den Niederlanden erhalten.
Hochwertige Handwerkskunst, wir sind sehr zufrieden mit unserem Kauf
Report review
27 Jan 2024
Verified review
Have ordered from Erzgebirge before. Always have what I am looking for in stock. Merchandise arrived promptly as advertised and most important the merchandise arrived in perfect shape.
Report review
29 Jan 2024
Verified review
Thanks for a great experience!
Everything arrived safely and so quickly! Such excellent craftmanship and quality products! I can't think of anything that needs improving! Thanks so much!
Report review
19 Feb 2024
Verified review
I have ordered from them multiple times. They are reliable and have very fast delivery. Never a single issue. Thank you for your wonderful service!
Report review
19 Feb 2024
Verified review
Very nice articles. I very much like their manifacturing. The small improvement I'd suggest is to reinforce the packing of fragile articles.
Report review
30 Jan 2024
Verified review
You are the best!!! I don’t think you can do any better . I am a very happy 😊 customer. Thank you and very happy New Year. Mary Ruth Roby
Report review
4 Feb 2024
Verified review
I’ve been extremely happy with Erzgebirge for over 7 years. Quality, delivery and value have been outstanding.
Report review
30 Jan 2024
Verified review
Love my pyramid but had to reassemble it and glue it together as the packing had not protected it sufficiently.
Report review
2 Feb 2024
Verified review
Beautiful products, great website and my order was professionally packed and arrived in perfect condition.
Report review
1 Feb 2024
Verified review
I love my pyramid! It has so much detail and I love the wood shaving-like trees. I can’t stop admiring it!
Report review
2 Feb 2024
Verified review
Very high quality products. And the delivery was very prompt. Goods well packed for shipping to UK.
Report review
EW
Eileen W.
Fall City, WA
5 Feb 2024
Verified review
I live the craftsmanship of the items. Delivery is always quick and items packaged carefully
Report review
15 Feb 2024
Verified review
Love my smoking basket maker!
Good prices, fast shipping, nicely packed product so no damage. We're very pleased!
Report review
5 Feb 2024
Verified review
Everything I ordered was well packaged, arrived on time and was as expected
Report review