Customers consistently praise the remarkably fast shipping, with many noting that items arrive even sooner than expected, including for international orders. The exceptional craftsmanship, durability, and beauty of the products are frequently highlighted, with several reviewers describing them as heirloom quality. The secure and careful packaging ensures that even fragile items arrive safely. Customers also appreciate the user-friendly, easy-to-navigate website and straightforward ordering process. The wide range and uniqueness of the products, often unavailable elsewhere, are seen as major positives. Many shoppers purchase items as gifts and mention the delight of recipients, emphasizing the suitability of the products for special occasions.
Some customers report occasional issues with communication or response times from customer service, despite generally efficient and friendly support.
This text was automatically created by an AI system from user reviews.
The items delivered were beautiful although one of the penguins on the pyramid was broken, instead of going to the trouble of sending it back to Germany from the UK I fixed it myself with wood glue.
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Simply beautiful!
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Fast delivery
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1 Reviews
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My new Nutcracker exceeded all my expectations. My Drosselmeyer is well crafted and absolutely beautiful with wonderful detail work. I could not be happier, except that he makes my old nutcracker, from a 1974 performance of The Nutcracker, look even more shabby. Erzgebirge-Palace packaged him with care and he was delivered from Germany faster than many local shipments!
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Love Love Love
Great product shipped to the uk. Packaged well and speedy delivery
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Thermic windmill brought as presents for children who did not want the windmills with the candles candles. Really impressed the other children are now keen to have one too & the little pizza oven smoker what a hit . Quick delivery also within the week from germany to nz. We really need a christmas market here.
The larger windmill was gorgeous sadly one of it fins got split probably due to handling coming down under- it has glued up ok and is working fine. Absolutely love Erzgebirge we just don't have these unless you have that european heritage & they are heirloom peices really no christmas would be the same without the unique treasures to entertain the wee ones.
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Beautiful ornaments with wonderful detail.
The Christmas ornaments that I received came quickly and are just beautiful! I'm certain that these will hold up throughout the years to come. I've ordered twice from you and both shipments were in good order and received earlier than expected.
I love that these are hand crafted and have exceptional detail and color. These were purchased to give to my grandchildren, and I know they will be entranced by the colors and the detail in the ornament.
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Expeditious delivery , all in exceptional order
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Absolutely Beautiful!
This pyramid is so beautiful! I had looked at the Christmas pyramids on a recent trip to Germany but didn't see anything I LOVED. I'm so glad I waited and kept looking, even after the trip. The mix of woods and the quality of construction is exactly what I was looking for. I also love that I have the option of using tea lights or the more traditional candles. Thank you!
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Perfect
Thre smoker arrived in perfect condition and on the time frame promised.
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1 Reviews
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Dach Alp
You did outstanding. Everything was handled exactly as described. Considering ot came from Europe, that is an accomplished. A mob well-done. Keep it up
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33 Reviews
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You don’t even need a transformer.
The lighting is so beautiful with or without!!!!!
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Wonderful Service & Packaging
We were a little concerned about ordering these 2 delicate Christmas pyramids, and them being shipped from Germany to the U.S. safely. They came through perfectly, extremely packed. We are now shipping one to family in the Midwest, and feel confident it will also arrive there safely.
Being offered a combination of the pyramid & tea lights was VERY convenient and appreciated!
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1 Reviews
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Authentic German Christmas Ornaments. At the Erzgebirge-Palace you will find Nutcrackers, Christmas Pyramids, Wodden Christmas Arches, Angel Figurines, Incense Smokers & Music Boxes. All items are M...