Reviews for trhayes.co.uk



Excellent

4.95/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 163 Trusted Shops reviews collected in the last 12 months.
In total, trhayes.co.uk has already collected 654 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
16/04/2019
Date of order
15/04/2019
16/04/2019
Overall a first class experience from Caroline in the Contemporary showroom through to the delivery guys Frank and Scott who were very efficient.
5.00
Excellent

Date of publication
16/04/2019
Date of order
16/04/2019
16/04/2019
Excellent shop with lots of furniture on show, including the more modern styles across the road. Very good sales staff, administration and delivery service. Not always the cheapest but you do get what you pay for. Far superior to buying online.
5.00
Excellent

Date of publication
14/04/2019
Date of order
14/04/2019
14/04/2019
lovely people and excellent customer care + service
5.00
Excellent

Date of publication
11/04/2019
Date of order
11/04/2019
11/04/2019
Excellent
5.00
Excellent

Date of publication
09/04/2019
Date of order
09/04/2019
09/04/2019
Outstanding service from Mark for furniture on numerous occasions and from Janine for blinds. Highly recommend.
5.00
Excellent

Date of publication
08/04/2019
Date of order
08/04/2019
08/04/2019
All delivery guys very helpful and polite. Did not get all their names but Stu and Mike delivered Saturday and were great.
4.67
Excellent

Date of publication
07/04/2019
Date of order
07/04/2019
07/04/2019
It was a pleasure dealing with Mr Hayes personally when we came into the store.
Everything went smoothly from ordering to delivery of our suite.


Mr & Mrs Cleverley Melksham
5.00
Excellent

Date of publication
06/04/2019
Date of order
06/04/2019
06/04/2019
We had very helpful service in the shop from PB and a prompt and efficient delivery today from Stuart and Mike.
5.00
Excellent

Date of publication
06/04/2019
Date of order
06/04/2019
06/04/2019
Into the shop the assistant listened to what we said, asked some additional questions and offered us a range of products that would meet our needs. He helped us by answering questions about the choices and took the order once we had decided. We had a text message to say the goods had arrived and I rang to agree a delivery date. The day before I got a call with a 2-hour delivery slot which was met.
5.00
Excellent

Date of publication
05/04/2019
Date of order
05/04/2019
05/04/2019
We have always found the staff at TR Hayes to be extremely helpful and knowledgable, we recently had very good advice about a bed. Our latest purchases were delivered by Frank and Stu who were very efficient, polite, and friendly. When buying furniture we always think of TR Hayes first.
5.00
Excellent

Date of publication
04/04/2019
Date of order
04/04/2019
04/04/2019
Kris and Scott were very polite and helpful. The weather was really atrocious.
They were very careful wiping feet etc. and carefully assembled my stressless chair.
5.00
Excellent

Date of publication
04/04/2019
Date of order
04/04/2019
04/04/2019
Very happy with our experience, as usual, from everyone at T R Hayes.
5.00
Excellent

Date of publication
03/04/2019
Date of order
01/04/2019
03/04/2019
Frank and Scott did an excellent job in very quick time and left everything clean and tidy. Well done.
5.00
Excellent

Date of publication
03/04/2019
Date of order
03/04/2019
03/04/2019
Frank and Wes delivered our new mattress on time and were efficient, quick and extremely courteous.

A pleasure.
5.00
Excellent

Date of publication
03/04/2019
Date of order
03/04/2019
03/04/2019
Excellent service, both in the shop (Suzanne) and at delivery. All members of staff were exremely courteous and helpful. I can recommend this company without reservation.
5.00
Excellent

Date of publication
03/04/2019
Date of order
03/04/2019
03/04/2019
Always receive personal service and advice from friendly staff. When purchasing kept up to date, delivery made to our convenience. Sometimes just browse the shop and have a free coffee but sometimes see something that appeals for on the spur of the moment purchase. Love the shop. Just had an Ercol bed delivered and assembled by Frank & Scott who were very efficient, friendly and extremely tidy
5.00
Excellent

Date of publication
02/04/2019
Date of order
02/04/2019
02/04/2019
Excellent service as always.
5.00
Excellent

Date of publication
31/03/2019
Date of order
31/03/2019
31/03/2019
Buying from Hayes is always an enjoyable experience. They have a fantastic range in stock and the staff are very knowledgeable and helpful. Delivery was very efficient - timing confirmed in advance by phone - and our sofa and table turned up bang on time. Frank and Scott who made the delivery, could not have been more helpful and careful. Well done Hayes
5.00
Excellent

Date of publication
31/03/2019
Date of order
31/03/2019
31/03/2019
As always, a very personal service has been given - no pressure and all the time in the world from the salesperson (Sally), who was very patient with us
5.00
Excellent

Date of publication
28/03/2019
Date of order
28/03/2019
28/03/2019
abc
5.00
Excellent

Date of publication
28/03/2019
Date of order
28/03/2019
28/03/2019
A quality furniture store with helpful knowledgeable staff and competitively priced
5.00
Excellent

Date of publication
27/03/2019
Date of order
27/03/2019
27/03/2019
Easy to order on line. A follow-up email to check details of order and to suggest alternative sizes (we ordered an extra deep Ottoman bed) and Im glad we followed suggestion and ordered a less deep one in the end. Delivery was smooth and the two gentlemen who delivered the bed frame were helpful and courteous.
5.00
Excellent

Date of publication
27/03/2019
Date of order
27/03/2019
27/03/2019
Excellent service, delivered right at the start of my allotted time, which was perfect. Goods in great condition and all packaging taken away.
5.00
Excellent

Date of publication
22/03/2019
Date of order
22/03/2019
22/03/2019
We were delighted with all aspects of dealing with you. The Ercol nest of tables, however were different shades and didn't match, one lighter, pinker, the other darker, yellowish. However, on contacting you , you suggested something off the price which we were happy to agree to, as the tables are ok when nested, and when used separately, will not usually be near together.
4.33
Good

Date of publication
21/03/2019
Date of order
19/03/2019
21/03/2019
We've bought two sofas from TR Hayes. Customer service is fantastic and so is the quality of the furniture.
5.00
Excellent

Date of publication
16/03/2019
Date of order
16/03/2019
16/03/2019
Our goods were held, at our request, for longer than usual, the customer services staff were all helpful and Sam and Stu, the delivery staff were efficient, on time and very friendly and helpful.
5.00
Excellent

Date of publication
16/03/2019
Date of order
14/03/2019
16/03/2019
Helpful staff in shop when making purchase. Delivered on time and undamaged.
5.00
Excellent

Date of publication
16/03/2019
Date of order
16/03/2019
16/03/2019
Everything, from beginning to end - purchasing a fabulous Fama modular corner unit and stool, customer service, and delightful delivery guys the service was outstanding.
5.00
Excellent

Date of publication
15/03/2019
Date of order
15/03/2019
15/03/2019
It would have been helpful to point out that our excellent new divan bed might be substantially higher than what it was replacing. Although we had plenty of time in the showroom to test the bed we hadn’t noticed the height. We would have purchased the bed anyway but we were taken by surprise when my wife could barely touch the bedroom floor when sitting on the bed.
5.00
Excellent

Date of publication
14/03/2019
Date of order
14/03/2019
14/03/2019
First time I have felt with TR Hayes and I found them excellent to deal with in every respect. Would not have the slightest hesitation in buying from them again. Genuine customer focused outfit, who walk the talk Good luck to you guys
5.00
Excellent

Date of publication
13/03/2019
Date of order
13/03/2019
13/03/2019
They ordered goods not in stock, advised on options and arranged to take away our old furniture. We were told delivery would be 8 - 10 weeks but was actually 7. We received a phone call 2 days before delivery to be told about our 2 hour delivery window and the goods arrived well within that time. They were delivered, unpacked and packaging removed quickly. Excellent service from start to finish
5.00
Excellent

Date of publication
08/03/2019
Date of order
08/03/2019
08/03/2019
the delivery drivers were efficient and were carefull with delivering our sofas
5.00
Excellent

Date of publication
06/03/2019
Date of order
06/03/2019
06/03/2019
Excellent service, I placed my order over the telephone for the Oakmoor oak dining table and two chairs. Order was delivered today within the two hour time slot I was given. Kris the delivery driver was very polite and very friendly, he put the table together for me , I am very pleased with my purchase. I would not hesitate to use T R Hayes for any future purchases .
5.00
Excellent

Date of publication
06/03/2019
Date of order
06/03/2019
06/03/2019
Richard and his company have providing furniture to my family for over 25 years, the service and quality of goods they provide is outstanding. Once you have had the TR Hayes experience you won’t bother to go anywhere else.
5.00
Excellent

Date of publication
05/03/2019
Date of order
05/03/2019
05/03/2019
Browsing round the store is an absolute pleasure, all the staff were very helpful and knowledgeable but never pushy. Richard dealt with our order and arranged for swatches to be picked up from our house and the driver also checked the sofa would fit through our doors before we purchased. A helpful 2 hour time slot given for delivery. So unusual to get such excellent service nowadays.
5.00
Excellent

Date of publication
05/03/2019
Date of order
05/03/2019
05/03/2019
We were kept up-to-date with the progress of our order throughout, delivery was arranged ahead of schedule and the guys were helpful, efficient and tidy - an absolute pleasure, not forgetting the fantastic furniture
5.00
Excellent

Date of publication
01/03/2019
Date of order
01/03/2019
01/03/2019
Lots of advice in choosing our sofas from Mark and a very punctual delivery from Stuart and Chris-friendly as well despite having to remove the heaviest sofa bed we or they had ever experienced .The pair of new sofas we purchased look superb in the setting of our withdrawing room
5.00
Excellent

Date of publication
28/02/2019
Date of order
28/02/2019
28/02/2019
Friendly, helpful, huge stock and samples gives huge range of choice with confidence that choice is the right one. Our third buy from Hayes.
5.00
Excellent

Date of publication
23/02/2019
Date of order
21/02/2019
23/02/2019
Goods arrived some weeks before estimated delivery; one chair had fault and was taken for repair and delivered next day; table put together and advice given about how to tighten bolts in future should need occur; very pleasant and helpful delivery.
5.00
Excellent

Date of publication
15/02/2019
Date of order
15/02/2019
15/02/2019
Delighted with the mattress we chose. Salesman Bruce very helpful.
5.00
Excellent

trhayes.co.uk

Contact
15-18 London St, Walcot
BA1 5BX Bath
United Kingdom
richard@trhayes.co.uk
trhayes.co.uk
Owner
T R Hayes LTD
15-18 London St, Walcot
BA1 5BX Bath
United Kingdom
Trade register
Companies House 01103138
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with trhayes.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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