Reviews for trhayes.co.uk



Excellent

4.96/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 195 Trusted Shops reviews collected in the last 12 months.
In total, trhayes.co.uk has already collected 583 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
10/12/2018
Date of order
10/12/2018
10/12/2018
Very happy with the service I received. Staff very helpful and the delivery men polite and courteous.
5.00
Excellent

Date of publication
07/12/2018
Date of order
07/12/2018
07/12/2018
Lovely customer service which seems to be pretty hard to find these days.
An easy and smooth purchase and was given lots of time to decide on which bed was best for me with lots of information on each kind of bed I was looking at.
Will return for other purchases and would recommend to friends.
5.00
Excellent

Date of publication
06/12/2018
Date of order
06/12/2018
06/12/2018
Friendly, helpful advice in the shop. Good value. Excellent customer service between order and delivery (personal attention by Andrea). New furniture kept in storage until it was convenient for delivery. Courteous delivery by Frank and Max at time specified. The furniture carried in, put together and all waste removed. A first class experience from start to finish Well done Hayes
5.00
Excellent

Date of publication
04/12/2018
Date of order
05/11/2018
04/12/2018
Very pleased with the way my order was handled. I was kept updated all the way through and delivery was earlier than anticipated. A delivery slot of 2 hours was confirmed on the day and the item was well packed and the driver unpacked it and took the packaging away. The item is exactly as advertised and I am very happy with it, Would thoroughly recommend TRHayes to anyone.
5.00
Excellent

Date of publication
04/12/2018
Date of order
04/12/2018
04/12/2018
All the staff of this company are friendly, helpful and efficient. We were given a date and time slot for delivery. The delivery guys placed the item in the room, unpacked it and took away all the packaging. Can't fault the service or product. Excellent. Would use again & would definitely recommend.
5.00
Excellent

Date of publication
04/12/2018
Date of order
04/12/2018
04/12/2018
The staff are friendly, helpful & efficient. We were given a convenient date & time slot for delivery. The delivery guys placed the item in the room, unpacked it and took away all the packaging. Both the service and product are excellent. We would definitely use this company again & would recommend.
5.00
Excellent

Date of publication
23/11/2018
Date of order
23/11/2018
23/11/2018
Customer service the 'old-fashioned' way (i.e. staff who know about their product and care about their customer), along with a great product range from traditional to very contemporary. And a car park for customers right in the centre of Bath The delivery guys, Frank and Tom, were brilliant too.
5.00
Excellent

Date of publication
21/11/2018
Date of order
21/11/2018
21/11/2018
From the advice given in the shop to the delivery of our new sofas everything has been excellent.
5.00
Excellent

Date of publication
20/11/2018
Date of order
20/11/2018
20/11/2018
The whole process from start to finish was a joy. Phil in the showroom, really nice guy, very knowledgeable, considerate and patient. Through to anyone I spoke to by phone to arrange payment or dates for delivery, to Peter and Kris the two gentlemen who delivered my new sofa. Efficient, very polite and courteous, completely disarming my fears about access.
5.00
Excellent

Date of publication
19/11/2018
Date of order
19/11/2018
19/11/2018
Sam & Stu delivered & assembled our wardrobes. Both were great. Friendly, not rushing me for decisions I needed to make on things & the result looks really good. They pointed out a problem with one of the mirrors & said they get a replacement one sent & fitted + also highlighted a few marks inside one of the doors & said they'd get someone to come round to clean them (or replace). Thanks both
5.00
Excellent

Date of publication
19/11/2018
Date of order
19/11/2018
19/11/2018
We have just had a beautiful corner settee delivered, and it looks wonderful, can’t wait to laze around on it.
It was delivered and put together by 2 fantastic guys Stuart and Sam, who made sure I was happy with everything.
Excellent service all round.
5.00
Excellent

Date of publication
18/11/2018
Date of order
18/11/2018
18/11/2018
Really good, impartial and personal advice in the shop, and excellent delivery Frank and Kris put the furniture together, put it in place in the room and took away all the packaging - very efficient and polite.
5.00
Excellent

Date of publication
16/11/2018
Date of order
16/11/2018
16/11/2018
To admin dept Please amend postcode to correct one BA15 2RF
Also please note the tel no 01225-782019 is not applicable now.
5.00
Excellent

Date of publication
14/11/2018
Date of order
14/11/2018
14/11/2018
Thank you T R Hayes for your excelllent service. From ordering the new reclining chair to it being delivered it was service all the way. You also took away our old chair. This is a problem when this service is not included. Delivery time was so convenient as a phone call was made to say only a few minutes away and we could go home. We did not have to wait in all day.
Thank you.
5.00
Excellent

Date of publication
13/11/2018
Date of order
13/11/2018
13/11/2018
Alan provided excellent service in the store. We were able to examine the full range of Stressless chairs without feeling pressurised.
The order was dealt with smoothly and quickly. Delivery was organised and carried out promptly.
Stuart and Sam delivered the new chair. Courteous and friendly. We couldn't have asked for better service. Many thanks
5.00
Excellent

Date of publication
12/11/2018
Date of order
12/11/2018
12/11/2018
Over the years, we have bought living and dining room furniture from T R Hayes. The company's staff work hard, very hard, and the product lines on offer are as good as anywhere one can find outside London (albeit with London prices).

Running a large furniture business is tough. When third-party suppliers let T R Hayes down, its diligent leadership makes things right. I love them all dearly.
5.00
Excellent

Date of publication
11/11/2018
Date of order
11/11/2018
11/11/2018
Very good all round
5.00
Excellent

Date of publication
07/11/2018
Date of order
07/11/2018
07/11/2018
We have had exemplary service in all our dealings with Hayes this year, and supply and fitting of our carpets was excellent.
5.00
Excellent

Date of publication
02/11/2018
Date of order
02/11/2018
02/11/2018
I had 3 separate deliveries and on each occasion I could not fault the service. They arrived on time and the delivery men were very pleasant, chatty and helpful. The last delivery was my 3piece suite. They could not get it through the door, but were quite happy to remove the front door before they could get it in.
5.00
Excellent

Date of publication
02/11/2018
Date of order
02/11/2018
02/11/2018
Excellent service in store and a quality product
5.00
Excellent

Date of publication
31/10/2018
Date of order
31/10/2018
31/10/2018
T R Hayes provide a service that feels very personal and inspires trust. That includes staff who know what they are talking about, and even a chance meeting on the shop floor with Mr Hayes himself.
5.00
Excellent

Date of publication
30/10/2018
Date of order
30/10/2018
30/10/2018
Frank and Max delivered our furniture today promptly and with care - thank you. Always happy with service in the shop and delivery.
5.00
Excellent

Date of publication
28/10/2018
Date of order
28/10/2018
28/10/2018
Excellent selection of tables in store and very helpful advice (from Ben?). Advised of the delivery in good time and a suitable time arranged for delivery. The guys were spot on time and assembled the table quickly and removed all the packaging. They explained how to care for the surface and what to do to make any adjustments.
Delighted with the service around.
5.00
Excellent

Date of publication
26/10/2018
Date of order
26/10/2018
26/10/2018
From being in the shop to delivery and installation the service was excellent. The quality of the furniture is excellent and it looks great.
5.00
Excellent

Date of publication
24/10/2018
Date of order
24/10/2018
24/10/2018
Customer service in store was excellent, gave us plenty of time to deliberate etc.On arrival of goods to store willingly kept them in storage as works to room were delayed. Once we requested delivery were able to do so in a reasonable time frame and to day/time to suit. Delivery guys (Stuart & Max) were very accommodating and brought furniture in with no fuss and were very professional.
5.00
Excellent

Date of publication
24/10/2018
Date of order
24/10/2018
24/10/2018
Items delivered not as requested. Two units; knee hole desk & 3 drawer cabinet plus linking top with the desk on the right hand side. The top delivered was for with units desk on the left. Our requirement was spelt out several times during and after the ordering process. Delivery driver was very good, finding the fault & saying he would report it. Awaiting resolution; 6 - 8 weeks wait
3.00
Fair

Date of publication
20/10/2018
Date of order
20/10/2018
20/10/2018
Polite, friendly and most importantly, helpful delivery men who came on the dot and helped put my excellent table together. Fantastic service. Very satisfied.
5.00
Excellent

Date of publication
18/10/2018
Date of order
18/10/2018
18/10/2018
Would have been five stars for delivery but they were ten minutes late
4.67
Excellent

Date of publication
06/10/2018
Date of order
04/10/2018
06/10/2018
Stewart and Max rang to advise me when they were arriving and they delivered and set up my kitchen table and chairs ensuring that my floor was covered as they assembled the furniture. Friendly and efficient service including Mark the salesman
5.00
Excellent

Date of publication
04/10/2018
Date of order
04/10/2018
04/10/2018
Excellent instore and phone service. Delivered order bang on time and negotiated a tricky stairway expertly.
5.00
Excellent

Date of publication
02/10/2018
Date of order
02/10/2018
02/10/2018
Every aspect of dealing with this company is exemplary. Delivery by Frank and Peter was timely, efficient, clean, and courteous. Quality of product excellent.
5.00
Excellent

Date of publication
27/09/2018
Date of order
27/09/2018
27/09/2018
From the very beginning I was very pleased with the way in which I was treated as a customer. The ordering and then the way I was helped and the delivery was excellent in every way. Thank you all.
5.00
Excellent

Date of publication
25/09/2018
Date of order
25/09/2018
25/09/2018
The two lads delivering our chairs could not have been more helpful
5.00
Excellent

Date of publication
24/09/2018
Date of order
24/09/2018
24/09/2018
Stuart and Max the delivery men who came today at the beginning of a 2 hour slot I was given. Mark from sales was a real joy to deal with
5.00
Excellent

Date of publication
24/09/2018
Date of order
24/09/2018
24/09/2018
Stuart and Max were excellent moving my new chair into position. T.R Hayes always go above and beyond
5.00
Excellent

Date of publication
24/09/2018
Date of order
24/09/2018
24/09/2018
Excellent service all round Stuart & Max an absolute pleasure who were polite and on time
5.00
Excellent

Date of publication
24/09/2018
Date of order
24/09/2018
24/09/2018
Excellent professional service from Phil in Sales to the delivery from Stuart and Max
5.00
Excellent

Date of publication
23/09/2018
Date of order
22/09/2018
23/09/2018
From Mark delivering outstanding customer service to Frank on delivery who was so patient when he was given the wrong code to the key safe in order to access the property , I applaud you all. I have had amazing experiences with previous deliveries this year too Sam? Was brilliant . Dispatch / delivery team is second to none, so far nothing is too much trouble - Thank you
5.00
Excellent

Date of publication
12/09/2018
Date of order
12/09/2018
12/09/2018
Great pre-delivery communication. Everything arrived on time, assembled quickly all in the right places in the right rooms, all packaging cleared and rooms left clean & tidy. Furniture looks great & thanks to Frank & Sam for a fantastic job.
5.00
Excellent

Date of publication
09/09/2018
Date of order
09/09/2018
09/09/2018
Really happy with the service in every aspect - will definitely use them in the future.
5.00
Excellent

trhayes.co.uk

Contact
15-18 London St, Walcot
BA1 5BX Bath
United Kingdom
richard@trhayes.co.uk
trhayes.co.uk
Owner
T R Hayes LTD
15-18 London St, Walcot
BA1 5BX Bath
United Kingdom
Trade register
Companies House 01103138
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with trhayes.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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