Reviews for trhayes.co.uk



Excellent

4.97/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 171 Trusted Shops reviews collected in the last 12 months.
In total, trhayes.co.uk has already collected 726 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
07/10/2019
Date of order
07/10/2019
07/10/2019
Claire was very helpful when we ordered our furniture and the delivery guys were very professional and respectful of our home ( unfortunately this is not always the case from some comp
5.00
Excellent

Date of publication
07/10/2019
Date of order
07/10/2019
07/10/2019
We were helpfully guided through our choices in store a bed by Claire. The delivery time both predicted time when the bed would be available for delivery and time slot was accurate and the men who brought the bed were pleasant and efficient. Goods as ordered. Thank you.
5.00
Excellent

Date of publication
06/10/2019
Date of order
06/10/2019
06/10/2019
Excellent service in the shop and also on delivery of my dining table. It was put together by smart employees dressed in T.R. Hayes uniform , competently and quickly
5.00
Excellent

Date of publication
05/10/2019
Date of order
05/10/2019
05/10/2019
We are past customers of Hayes; good to see their service is just as good as previously. Delivery guys particularly good.
5.00
Excellent

Date of publication
04/10/2019
Date of order
04/10/2019
04/10/2019
Great service thanks to Claire. Love the purchase looks great
5.00
Excellent

Date of publication
03/10/2019
Date of order
03/10/2019
03/10/2019
I have had excellent service from T.R. Hayes from the beginning when I was browsing right through until delivery. Mark in the shop was extremely helpful and so was Gabriela. Also the delivery men Stu and Frank were friendly and helpful (nothing too much trouble). Would definitely shop in T.R. Hayes again.
5.00
Excellent

Date of publication
02/10/2019
Date of order
02/10/2019
02/10/2019
All round good service.
5.00
Excellent

Date of publication
02/10/2019
Date of order
02/10/2019
02/10/2019
I am delighted with my Harrison 6200 mattress. Following a conversation discussing my requirements, this was recommended by Phil in 'Bedding' and cannot be faulted. The mattress was delivered in a timely fashion, the old mattress taken away. Thank you for excellent customer service. My friends are impressed.
5.00
Excellent

Date of publication
30/09/2019
Date of order
30/09/2019
30/09/2019
Excellent service from when I visited the shop to the delivery and help from the delivery staff.
5.00
Excellent

Date of publication
27/09/2019
Date of order
27/09/2019
27/09/2019
A real pleasure to do business with, I cannot commend this shop high enough.
The delivery service was punctual and polite and efficient.
5.00
Excellent

Date of publication
24/09/2019
Date of order
24/09/2019
24/09/2019
Hi
It’s always a pleasure to visit your store , all staff always polite and friendly
Can remember my fist visit , I think I was 10 , now I’m 55
Big thank you to Simon for his help , he certainly new our needs and guided us to the console table for our hall
Well done to all
5.00
Excellent

Date of publication
18/09/2019
Date of order
18/09/2019
18/09/2019
TR Hayes is special shop. We used the design service to in the selection of fabric and a carpet for a revamp of our main bedroom and are delighted and impressed with the result. Everyone we encountered in the shop was knowledgeable, helpful without being pushy, informative and definitely professional. The delivery men were equally so. Bath is very lucky to have such a long established business.
5.00
Excellent

Date of publication
16/09/2019
Date of order
16/09/2019
16/09/2019
Staff have always been really friendly, helpful and efficient.
5.00
Excellent

Date of publication
12/09/2019
Date of order
12/09/2019
12/09/2019
Friendly and ease of placing order, with time given for order to be fulfilled.Advice on delivery came in the time given, (in warehouse).
Delivery to home came well within time given and team were efficient about their task.
5.00
Excellent

Date of publication
10/09/2019
Date of order
10/09/2019
10/09/2019
All dealings we have had with TR Hayes have been excellent. We first discovered Hayes over 30years ago when we lived in Bath, we still go back there when we are looking for furniture.
5.00
Excellent

Date of publication
06/09/2019
Date of order
04/09/2019
06/09/2019
Received today Anbercraft Tiled Top Nest of Tables (Teak), really great quality, and they look really fantastic in my lounge, would definitely recommend, thanks
5.00
Excellent

Date of publication
30/08/2019
Date of order
30/08/2019
30/08/2019
A great company to deal with - especially Mark OGrady in sales. He made the ordering of two sofas stress free. Nothing was too much trouble. Excellent price and superb delivery service. We live in Cheshire and Hayes were the first Company we contacted regarding our new sofas. We used them last year for other furniture and Mark made a lasting impression then. Susan and Roy Croston
5.00
Excellent

Date of publication
28/08/2019
Date of order
28/08/2019
28/08/2019
Brilliant service from start to finish - highly recommended for choice, quality and attention to detail.
5.00
Excellent

Date of publication
24/08/2019
Date of order
24/08/2019
24/08/2019
New to Bath and have found TR Hayes a great place for quality and choice. Excellent and very knowledgeable advice. They price-matched - and slightly beat - a new Vispring mattress with an online retailer's price without hesitation. Friendly customer service and they're the experts when it comes to delivering something in Bath with its steep and narrow streets
5.00
Excellent

Date of publication
16/08/2019
Date of order
16/08/2019
16/08/2019
We would like to thank Simon a member of the sales team for helping us to choose a new 3 piece suite.His helpful & knowledge was beyond anything you could wish for.
The delivery men were very helpful & patient Tony & Max were brilliant also Frank & Kris .
Derek Hayes was very helpful & understanding.

Regards
Alan & Elizabeth Biggs
5.00
Excellent

Date of publication
14/08/2019
Date of order
14/08/2019
14/08/2019
Salesman took time to explain what I needed and did not push the most expensive item. It was delivered on time and carried up the stairs at my home and all packaging taken away.
Have dealt with T.R. Hayes a number of times over a great many years and never have had any cause for complaint.
5.00
Excellent

Date of publication
12/08/2019
Date of order
12/08/2019
12/08/2019
Very happy with the two sofas we purchased from TR Hayes. Mark in the saleroom was very helpful and patient while we chose the design and fabrics. The office were efficient when they were arranging delivery with us and Stuart and Chris delivered the sofas on time and helped unwrap them, assemble the legs, cushions, etc. and took away all the packaging. All round a great experience. Thank you
5.00
Excellent

Date of publication
09/08/2019
Date of order
09/08/2019
09/08/2019
Sam and Max delivered our new sofa’s today. They careful bringing them through the house and also noticed that we have new carpets so took their shoes off once in the house. They helpfully requested where to position the furniture and checked the recliners worked ok before leaving. Excellent service from start (I think it was Mark, in the showroom) to finish.
5.00
Excellent

Date of publication
08/08/2019
Date of order
08/08/2019
08/08/2019
Very knowledgeable sales person (Sally)
Delivery men Stuart and Tony were polite, efficient in assembling the furniture, quick and friendly.
Very pleased with our choices of furniture.
All in all a pleasant and successful experience. Top marks
5.00
Excellent

Date of publication
07/08/2019
Date of order
07/08/2019
07/08/2019
very professional service, from time of ordering to when the mattress was delivered. Even having to heave the heavy mattress up a steep hill to our bungalow was no trouble. This is why we have dealt with TR Hayes again having bought our last mattress form them 14 years ago
5.00
Excellent

Date of publication
06/08/2019
Date of order
06/08/2019
06/08/2019
We are very pleased with the Olivia sideboard that we ordered from T R Hayes. It is very good quality and fits perfectly in our dining room.

Stuart and Sam were particularly helpful when they delivered the sideboard, allowing time to make sure it was in the right positiion.
5.00
Excellent

Date of publication
30/07/2019
Date of order
30/07/2019
30/07/2019
Frank & Kris who delivered the furniture were most helpful & obliging.
They even arrived early.
5.00
Excellent

Date of publication
29/07/2019
Date of order
29/07/2019
29/07/2019
Superb - at every juncture
The staff are knowledgeable & polite. From the shop floor to the administration & delivery, we have nothing but praise. Thank you
5.00
Excellent

Date of publication
22/07/2019
Date of order
22/07/2019
22/07/2019
our furniture arrived well within the specified time and was delivered and assembled by Stuart and frank in a courteous polite and professional manor, excellent service i would not hesitate to recommend T R Hayes
thank you Jeff Spencer
5.00
Excellent

Date of publication
19/07/2019
Date of order
19/07/2019
19/07/2019
Helpful in the shop and with the delivery. All very good. Thanks.
5.00
Excellent

Date of publication
17/07/2019
Date of order
17/07/2019
17/07/2019
It is always a pleasure to deal with Hayes. The delivery arrived on time. There were quite a number of items planned for two rooms and the delivery men Stuart and Max were very obliging, helpful and took all the packaging away. The furniture arrived in excellent condition and we could find no fault with any item.
Excellent experience from beginning to end.
5.00
Excellent

Date of publication
16/07/2019
Date of order
16/07/2019
16/07/2019
We wanted a new sofa and had researched online so knew what we wanted.The salesman respected that and gave us space to choose our colours in peace.
Delivery was given as approx.10 weeks and here we are exactly 10 weeks later, on our new sofa Friendly, helpful communication from the staff who phoned us. It has just been completely stress free all the way through, thank you.
5.00
Excellent

Date of publication
12/07/2019
Date of order
12/07/2019
12/07/2019
A fantastic furniture shop with help staff and a reliable delivery service - five stars well earned - long may it continue - shops as good as this are becoming hard to find. many thanks.
5.00
Excellent

Date of publication
11/07/2019
Date of order
11/07/2019
11/07/2019
very goodservice in all respects
5.00
Excellent

Date of publication
11/07/2019
Date of order
11/07/2019
11/07/2019
Thank you frank and max goods all carefully delivered and all on time
5.00
Excellent

Date of publication
10/07/2019
Date of order
10/07/2019
10/07/2019
Very good service from all staff,especially Simon who went just that little bit further for us Thank you so much.
4.67
Excellent

Date of publication
09/07/2019
Date of order
09/07/2019
09/07/2019
New to the area and first time with Hayes. From viewing to delivery and every point in between, a great experience. We felt like valued customers and were treated politeness, patience and efficiency by everyone we came into contact with. We will most certainly visit again for our next item of furniture. Thank to all staff.
5.00
Excellent

Date of publication
06/07/2019
Date of order
06/07/2019
06/07/2019
Great all round
5.00
Excellent

Date of publication
05/07/2019
Date of order
05/07/2019
05/07/2019
Excellent is enough. Isn't it?
5.00
Excellent

Date of publication
29/06/2019
Date of order
29/06/2019
29/06/2019
We can always rely on TR Hayes to provide an excellent service and a great choice of furniture.
5.00
Excellent

trhayes.co.uk

Contact
15-18 London St, Walcot
BA1 5BX Bath
United Kingdom
richard@trhayes.co.uk
trhayes.co.uk
Owner
T R Hayes LTD
15-18 London St, Walcot
BA1 5BX Bath
United Kingdom
Trade register
Companies House 01103138
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with trhayes.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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