Reviews for trhayes.co.uk



Excellent

4.97/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 171 Trusted Shops reviews collected in the last 12 months.
In total, trhayes.co.uk has already collected 708 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
24/08/2019
Date of order
24/08/2019
24/08/2019
New to Bath and have found TR Hayes a great place for quality and choice. Excellent and very knowledgeable advice. They price-matched - and slightly beat - a new Vispring mattress with an online retailer's price without hesitation. Friendly customer service and they're the experts when it comes to delivering something in Bath with its steep and narrow streets
5.00
Excellent

Date of publication
16/08/2019
Date of order
16/08/2019
16/08/2019
We would like to thank Simon a member of the sales team for helping us to choose a new 3 piece suite.His helpful & knowledge was beyond anything you could wish for.
The delivery men were very helpful & patient Tony & Max were brilliant also Frank & Kris .
Derek Hayes was very helpful & understanding.

Regards
Alan & Elizabeth Biggs
5.00
Excellent

Date of publication
14/08/2019
Date of order
14/08/2019
14/08/2019
Salesman took time to explain what I needed and did not push the most expensive item. It was delivered on time and carried up the stairs at my home and all packaging taken away.
Have dealt with T.R. Hayes a number of times over a great many years and never have had any cause for complaint.
5.00
Excellent

Date of publication
12/08/2019
Date of order
12/08/2019
12/08/2019
Very happy with the two sofas we purchased from TR Hayes. Mark in the saleroom was very helpful and patient while we chose the design and fabrics. The office were efficient when they were arranging delivery with us and Stuart and Chris delivered the sofas on time and helped unwrap them, assemble the legs, cushions, etc. and took away all the packaging. All round a great experience. Thank you
5.00
Excellent

Date of publication
09/08/2019
Date of order
09/08/2019
09/08/2019
Sam and Max delivered our new sofa’s today. They careful bringing them through the house and also noticed that we have new carpets so took their shoes off once in the house. They helpfully requested where to position the furniture and checked the recliners worked ok before leaving. Excellent service from start (I think it was Mark, in the showroom) to finish.
5.00
Excellent

Date of publication
08/08/2019
Date of order
08/08/2019
08/08/2019
Very knowledgeable sales person (Sally)
Delivery men Stuart and Tony were polite, efficient in assembling the furniture, quick and friendly.
Very pleased with our choices of furniture.
All in all a pleasant and successful experience. Top marks
5.00
Excellent

Date of publication
07/08/2019
Date of order
07/08/2019
07/08/2019
very professional service, from time of ordering to when the mattress was delivered. Even having to heave the heavy mattress up a steep hill to our bungalow was no trouble. This is why we have dealt with TR Hayes again having bought our last mattress form them 14 years ago
5.00
Excellent

Date of publication
06/08/2019
Date of order
06/08/2019
06/08/2019
We are very pleased with the Olivia sideboard that we ordered from T R Hayes. It is very good quality and fits perfectly in our dining room.

Stuart and Sam were particularly helpful when they delivered the sideboard, allowing time to make sure it was in the right positiion.
5.00
Excellent

Date of publication
30/07/2019
Date of order
30/07/2019
30/07/2019
Frank & Kris who delivered the furniture were most helpful & obliging.
They even arrived early.
5.00
Excellent

Date of publication
29/07/2019
Date of order
29/07/2019
29/07/2019
Superb - at every juncture
The staff are knowledgeable & polite. From the shop floor to the administration & delivery, we have nothing but praise. Thank you
5.00
Excellent

Date of publication
22/07/2019
Date of order
22/07/2019
22/07/2019
our furniture arrived well within the specified time and was delivered and assembled by Stuart and frank in a courteous polite and professional manor, excellent service i would not hesitate to recommend T R Hayes
thank you Jeff Spencer
5.00
Excellent

Date of publication
19/07/2019
Date of order
19/07/2019
19/07/2019
Helpful in the shop and with the delivery. All very good. Thanks.
5.00
Excellent

Date of publication
17/07/2019
Date of order
17/07/2019
17/07/2019
It is always a pleasure to deal with Hayes. The delivery arrived on time. There were quite a number of items planned for two rooms and the delivery men Stuart and Max were very obliging, helpful and took all the packaging away. The furniture arrived in excellent condition and we could find no fault with any item.
Excellent experience from beginning to end.
5.00
Excellent

Date of publication
16/07/2019
Date of order
16/07/2019
16/07/2019
We wanted a new sofa and had researched online so knew what we wanted.The salesman respected that and gave us space to choose our colours in peace.
Delivery was given as approx.10 weeks and here we are exactly 10 weeks later, on our new sofa Friendly, helpful communication from the staff who phoned us. It has just been completely stress free all the way through, thank you.
5.00
Excellent

Date of publication
12/07/2019
Date of order
12/07/2019
12/07/2019
A fantastic furniture shop with help staff and a reliable delivery service - five stars well earned - long may it continue - shops as good as this are becoming hard to find. many thanks.
5.00
Excellent

Date of publication
11/07/2019
Date of order
11/07/2019
11/07/2019
very goodservice in all respects
5.00
Excellent

Date of publication
11/07/2019
Date of order
11/07/2019
11/07/2019
Thank you frank and max goods all carefully delivered and all on time
5.00
Excellent

Date of publication
10/07/2019
Date of order
10/07/2019
10/07/2019
Very good service from all staff,especially Simon who went just that little bit further for us Thank you so much.
4.67
Excellent

Date of publication
09/07/2019
Date of order
09/07/2019
09/07/2019
New to the area and first time with Hayes. From viewing to delivery and every point in between, a great experience. We felt like valued customers and were treated politeness, patience and efficiency by everyone we came into contact with. We will most certainly visit again for our next item of furniture. Thank to all staff.
5.00
Excellent

Date of publication
06/07/2019
Date of order
06/07/2019
06/07/2019
Great all round
5.00
Excellent

Date of publication
05/07/2019
Date of order
05/07/2019
05/07/2019
Excellent is enough. Isn't it?
5.00
Excellent

Date of publication
29/06/2019
Date of order
29/06/2019
29/06/2019
We can always rely on TR Hayes to provide an excellent service and a great choice of furniture.
5.00
Excellent

Date of publication
29/06/2019
Date of order
29/06/2019
29/06/2019
Brilliant service from long established family company. Highly recommended
5.00
Excellent

Date of publication
24/06/2019
Date of order
24/06/2019
24/06/2019
From start to finish, our experience has been amazing, thank you very much. My only disappointment is that the legs on our suite are not OAK as we ordered but a nasty orange wood. It would have been good to have been informed before manufacture that the oak legs were not available Something to pass on to Duresta We are very thankful that a friend recommended T.R. Hayes to us, thank you
5.00
Excellent

Date of publication
23/06/2019
Date of order
22/06/2019
23/06/2019
Excellent
5.00
Excellent

Date of publication
22/06/2019
Date of order
22/06/2019
22/06/2019
Had a very heavy piece of furniture delivered. You delivery staff, Stuart and Max, were circumspect, friendly and courteous. They took utmost care to not bump into any walls or doorways and positioned the item patiently. They also took away all packaging. Brilliant service
5.00
Excellent

Date of publication
21/06/2019
Date of order
21/06/2019
21/06/2019
We recently bought a sofa from you and the whole experience was great.
Frank and Max delivered the sofa promptly at 3 o’clock as promised and were efficient and courteous .
We have bought other furniture from you previously and have always been pleased.

Caroline Colley, Bathampton
5.00
Excellent

Date of publication
19/06/2019
Date of order
19/06/2019
19/06/2019
We are long time customers of T R Hayes and have always found the service to be excellent and the staff always friendly and professional. In this instance Simon was no exception and on our arrival came to greet us, introduce himself and offer assistance which was greatly appreciated.
5.00
Excellent

Date of publication
18/06/2019
Date of order
18/06/2019
18/06/2019
After a pleasant hour browsing furniture in the extensive Bath showrooms we selected a sofa and a display cabinet. Claire, the saleslady, swiftly completed the paperwork and, 3 days later, the delivery team of Frank and Kris arrived on schedule and made light work of installing the furniture.
5.00
Excellent

Date of publication
13/06/2019
Date of order
13/06/2019
13/06/2019
Goods arrived at correct time. Stuart and Frank, delivery men, were very polite and efficient and unpacked our three piece suite and took away our old items. We are very pleased with the suite and the mattress (although I haven't tried the mattress yet). Sally, the assistant who helped us originally, was extremely helpful. We have used your firm many times and will continue to do so.
5.00
Excellent

Date of publication
13/06/2019
Date of order
13/06/2019
13/06/2019
Mark, a member of the sales team, could not have been more helpful. Under his guidance I now have not one, but two wonderfully comfortable, feather-filled sofas to ease my aching, arthritic bones. This is a traditional, family-run outlet, known in Bath for a hundred years. Sales people work like a family, which is apparent from the moment you enter the shop.I cannot recommend this business enough.
5.00
Excellent

Date of publication
11/06/2019
Date of order
11/06/2019
11/06/2019
From the initial contact with Suzanne in sales, through to the delivery by Stuart and Frank, nothing was too much trouble. Great team Well done.
5.00
Excellent

Date of publication
09/06/2019
Date of order
07/06/2019
09/06/2019
Excellent service with delivery within the projected period.
5.00
Excellent

Date of publication
05/06/2019
Date of order
05/06/2019
05/06/2019
We visited the shop with an idea; they gave us several suggestions which we went away and considered. We returned to the shop withe our request, that was met in full at a very reasonable price. The shop staff could not have been more helpful and their delivery staff were polite, efficient, and were very tidy workers. We will use TR Hayes again.
5.00
Excellent

Date of publication
04/06/2019
Date of order
04/06/2019
04/06/2019
I have nothing but praise for the staff from the telephone order to delivery today. Excellent.
5.00
Excellent

Date of publication
04/06/2019
Date of order
04/06/2019
04/06/2019
Excellent service, was informed when the delivery was arriving with a 2 hour time slot and arrived spot on the first hour. Delivery team, very polite, accomodating and very willing to help. I would certainly purchase from this company again and would thoroughly recommend to anyone considering a furnitute purchase.
5.00
Excellent

Date of publication
30/05/2019
Date of order
30/05/2019
30/05/2019
The sofa, St Mawes 2 seater is so comfortable and very good quality. Excellent customer service, someone there when we needed them but we were given plenty of time to just wander and try the sofas and then to choose which fabric we wanted - their complimentary coffee shop with natural light was just excellent for doing the latter. Delivery was well within the timescale given. Thank you TR Hayes
5.00
Excellent

Date of publication
25/05/2019
Date of order
25/05/2019
25/05/2019
Brilliant from beginning to end. Thank you for service that is hard to find these days and a price no one could beat. Couldn’t ask for anything more. Will recommend to everyone.
5.00
Excellent

Date of publication
25/05/2019
Date of order
25/05/2019
25/05/2019
Great service. Very helpful and friendly delivery men - Frank and Kris - helped us move old sofa and set up new one.

Very pleased with overall service. T R Hayes never fails.
5.00
Excellent

Date of publication
20/05/2019
Date of order
20/05/2019
20/05/2019
Excellent service all round, with good advice on beds from Phil and excellent advice and service from Greg with regard to carpets.
Many thanks.
5.00
Excellent

trhayes.co.uk

Contact
15-18 London St, Walcot
BA1 5BX Bath
United Kingdom
richard@trhayes.co.uk
trhayes.co.uk
Owner
T R Hayes LTD
15-18 London St, Walcot
BA1 5BX Bath
United Kingdom
Trade register
Companies House 01103138
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with trhayes.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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