Reviews for trhayes.co.uk



Excellent

4.96/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 242 Trusted Shops reviews collected in the last 12 months.
In total, trhayes.co.uk has already collected 512 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
15/06/2018
Date of order
15/06/2018
15/06/2018
Thanks for a great service.
5.00
Excellent

Date of publication
15/06/2018
Date of order
31/05/2018
15/06/2018
Very securely packaged also easy to fit and decorate. Beautiful light. Extremely happy
5.00
Excellent

Date of publication
30/05/2018
Date of order
26/05/2018
30/05/2018
Vast selection of good quality furniture within a range of prices selling established top end brands that you would expect from a large top end outlet in Bath. Friendly service complimented by coffee shop area also a bonus. Our order was delivered by Sam & Stu who provided a phone call just prior to delivery and were more than helpful in providing assistance with setting up our new furniture.
5.00
Excellent

Date of publication
28/05/2018
Date of order
27/05/2018
28/05/2018
Thanks to Sam and team for organising our delivery. It wasn't a straight forward job as we needed scaffolding to get the sofa to our new loft room but Sam and the team had a "can do" attitude and the delivery went really well.
5.00
Excellent

Date of publication
27/05/2018
Date of order
27/05/2018
27/05/2018
received very friendly service and welcome and necessary after service
4.67
Excellent

Date of publication
24/05/2018
Date of order
24/05/2018
24/05/2018
very good service with excellent knowledge with good advice. because the business is a family run and trustworthy.
5.00
Excellent

Date of publication
23/05/2018
Date of order
23/05/2018
23/05/2018
First class service from Mark and Mr Hayes who went far above any good service level.They both went out of their way to ensure we were completely satisfied with our order. from sale to delivery.This shop deserves more than 10/10.Certainly the best furniture shop around and comes highly recommended
5.00
Excellent

Date of publication
21/05/2018
Date of order
18/05/2018
21/05/2018
Great delivery service. Very sturdy packaging. More than helpful customer service.
5.00
Excellent

Date of publication
21/05/2018
Date of order
21/05/2018
21/05/2018
Once again very pleased with the service we received from Hayes, the oak flooring was delivered a week prior to fitting and on the morning the fitting was due there was snow everywhere. Richard Hayes rang first thing and explained the fitters were unable to get to us that day but re-arranged it for the next working day. This all went to plan and we are delighted with the product and fitting.
5.00
Excellent

Date of publication
21/05/2018
Date of order
21/05/2018
21/05/2018
Very helpful advice given by Mark when choosing our new 3 piece suite and ideas on mixing and matching different colours. There was a slight hiccup with one of the chairs on delivery but this was sorted quickly and efficiently by the Hayes team.We are very pleased with our choice and will continue to return to T.R.Hayes.
5.00
Excellent

Date of publication
14/05/2018
Date of order
14/05/2018
14/05/2018
Our mattress was made and delivered only to find it wasn't exactly as ordered. Talked to Beverley, T R Haye's Magnificent Mattress Manager who reassured us, "Don't worry, I'll fix it". She did, and it was. Can't fault the after sales service.
4.67
Excellent

Date of publication
13/05/2018
Date of order
13/05/2018
13/05/2018
Excellent delivery by Frank and Peter, arrived before time, very polite and helpful- showed me how to set up my sofabed.
5.00
Excellent

Date of publication
12/05/2018
Date of order
12/05/2018
12/05/2018
Service exceptional. From first meeting Simon with his very professional, warm and pleasing personality through to the delivery men (Stuart and Frank) who were very polite and obliging.
5.00
Excellent

Date of publication
11/05/2018
Date of order
11/05/2018
11/05/2018
pleased to discover that tr hayes had this model of dreamworks sofabed in the shop and I call in and see it. great sofabed which came in good time and was delivered with no problem. just what I needed
5.00
Excellent

Date of publication
07/05/2018
Date of order
07/05/2018
07/05/2018
Stuart and Tomaz for this order. Without fail, T R Hayes deliver on time, courteously and accurately. Never a problem and the delivery men are always very helpful, efficient and positive.
The office staff who set up the deliveries can't be faulted either. That is why we have bought loads from them over the years.
Great family firm - fabulous stock - ultra modern to classic.
5.00
Excellent

Date of publication
02/05/2018
Date of order
02/05/2018
02/05/2018
Always excellent & reliable service. staff very helpful in all departments. Also delivery service best of the best. Vanda Morris Bath
5.00
Excellent

Date of publication
30/04/2018
Date of order
29/04/2018
30/04/2018
excellent product, the delivery people were amazing, they have installed the table in less than 20 minutes, picked up all the boxes, incredible service for this day and age (Stu and Tom).
5.00
Excellent

Date of publication
28/04/2018
Date of order
28/04/2018
28/04/2018
The sales service was very good and the delivery to Surrey from Bath by a friendly and helpful team (Pete and Tony) was also excellent. The large bed was carried up to the first floor without mishap and well installed, with good advice on mattress-turning etc. The old divan and mattress were taken away. So altogether a painless and very satisfactory update to our bedroom.
5.00
Excellent

Date of publication
27/04/2018
Date of order
26/04/2018
27/04/2018
Really pleased with our new sofas.
Frank and Thomas (delivery guys) were great.
They were very helpful, courteous and friendly, our house isn't the easiest to deliver to and those sofas are heavy
Many thanks
5.00
Excellent

Date of publication
24/04/2018
Date of order
24/04/2018
24/04/2018
Very happy with the service and the product, highly recommended.
5.00
Excellent

Date of publication
24/04/2018
Date of order
24/04/2018
24/04/2018
If you haven't visited this store yet, make sure you do. It is an amazing Tardis like experience, so many things to see over all its floors.Need help the staff are on hand, never pushy always attentive to your needs. Once a choice is made they will ensure that your delivery date is met. Even lending us some furniture pending the arrival of our furniture.Delivery guys Sam & Peter were great too.
5.00
Excellent

Date of publication
20/04/2018
Date of order
20/04/2018
20/04/2018
I fiound the staff helpful and informative. it is always a pleasure to browse around the store's plentiful stock. I am delighted with my recent purchase of a footstool ,covered in a fabric of my own choice.
5.00
Excellent

Date of publication
17/04/2018
Date of order
17/04/2018
17/04/2018
I had a phone call from the delivery people asking if it was alright to deliver earlier than arranged. This was good customer service.
5.00
Excellent

Date of publication
09/04/2018
Date of order
09/04/2018
09/04/2018
As always, the delivery people were very polite and helpful.
5.00
Excellent

Date of publication
09/04/2018
Date of order
09/04/2018
09/04/2018
My wife and I purchased a Tempur Ottoman bedframe and also a Day Bed for our daughter. The service and quality of items we received from T R Hayes was outstanding. From ordering through to delivery exceeded our expectations. The delivery guys were excellent and nothing was too much trouble. Looking forward to our next purchase. Highly recommended
5.00
Excellent

Date of publication
08/04/2018
Date of order
08/04/2018
08/04/2018
Knowledgeable & helpful staff, extensive furniture displays.
We enjoyed being able to see,touch & compare items we were searching.
Large sideboard recently delivered without problems, delivery personnel Stuart & Len very polite,packaging removed.
5.00
Excellent

Date of publication
06/04/2018
Date of order
06/04/2018
06/04/2018
Clair on the sales side was excellent. Furniture was delivered on time and assembled on site, Stuart the delivery driver could not have been more helpful.
Our experiences of shopping at TR Hayes have always been excellent, good quality goods and good old fashioned service
5.00
Excellent

Date of publication
04/04/2018
Date of order
04/04/2018
04/04/2018
We have been customers of TR Hayes for 40+ years and continue to return there because of the excellent service from sales to delivery and quality of products. Just purchased two more items and are very pleased with them.
5.00
Excellent

Date of publication
04/04/2018
Date of order
04/04/2018
04/04/2018
On visiting T R Hayes in Bath on 10th January 18 we found the exact furniture we wanted. Phil dealt with our order and was polite and courteous and very helpful. Even agreeing to hold our furniture in their warehouse for a further month until we could take delivery. On the delivery day installation of the furniture was carried out by Stuart and Frank very professionally.
5.00
Excellent

Date of publication
02/04/2018
Date of order
31/03/2018
02/04/2018
We just wanted to let you know that the mattress is amazing and we totally love it.
Every time we lie on it, it gives pleasure and we've never slept so well. I honestly wouldn't have believed that a mattress could make so much difference.
I especially wanted to say thanks because you helped us choose the right mattress, the price was good and your service was brilliant. Totally delighted.
5.00
Excellent

Date of publication
29/03/2018
Date of order
29/03/2018
29/03/2018
from start to finish all round excellent service, good quality products delivered on time.would recommend to anybody.
5.00
Excellent

Date of publication
29/03/2018
Date of order
29/03/2018
29/03/2018
We have been customers of this family run business since the 1980's and we have NEVER found a better furnishing outlet. The store is always welcoming, the prices are extremely competitive and the staff a credit to the business. It's nice to know that the overall image has not wavered over the years. The recent purchase of a divan bed (Bruce) was delivered on time and the delivery men exceptional.
5.00
Excellent

Date of publication
29/03/2018
Date of order
29/03/2018
29/03/2018
Great customer service from Bev
Really good delivery men left premises clean and tidy. Put the new bed together removed old- very polite and caring
Many thanks
5.00
Excellent

Date of publication
27/03/2018
Date of order
27/03/2018
27/03/2018
A pleasure to deal with. Very helpful in advising to suit my needs.
Informative throughout.
Polite & courteous staff, delivery drivers a credit to the company.
5.00
Excellent

Date of publication
26/03/2018
Date of order
25/03/2018
26/03/2018
A brilliant customer service from start to finish. Lovely in store and delivery staff - they couldn't have been more helpful or friendly. Would highly recommend.
5.00
Excellent

Date of publication
25/03/2018
Date of order
25/03/2018
25/03/2018
Richard provided first class customer service great suggestion of choice of fabric and colour combination really pleased with the result
5.00
Excellent

Date of publication
24/03/2018
Date of order
24/03/2018
24/03/2018
Sam and Stuart came to our daughter and son in laws on Thursday 22 March to fit fitted wardrobes.
They look amazing. The men made the job look easy
Our sincere thanks to them both for their prompt arrival, dedication to detail and politeness.
5.00
Excellent

Date of publication
24/03/2018
Date of order
24/03/2018
24/03/2018
Very helpful salesperson; great quality products; lovely deliverymen
5.00
Excellent

Date of publication
24/03/2018
Date of order
24/03/2018
24/03/2018
The two delivery chaps were fantastic - huge and heavy superking mattress- which they managed to get to its destination.
They were on time, polite and utterly reliable- very impressed with Peter and Christoph
Beautiful bed- thank you Beverley for persuading us to upgrade - it was definitely worth it.
5.00
Excellent

Date of publication
23/03/2018
Date of order
23/03/2018
23/03/2018
Purchased a new mattress, delivery was included in price and old mattress taken away for much less cost than competitors. Very helpful sales assistant and it was delivered within the time slot by two very pleasant guys. Can recommend them based upon our experience.
5.00
Excellent

trhayes.co.uk

Contact
15-18 London St, Walcot
BA1 5BX Bath
United Kingdom
richard@trhayes.co.uk
trhayes.co.uk
Owner
T R Hayes LTD
15-18 London St, Walcot
BA1 5BX Bath
United Kingdom
Trade register
Companies House 01103138
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with trhayes.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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