Reviews for trhayes.co.uk



Excellent

4.92/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 138 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 272 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Very good, no complaints whatsoever.
5.00
Excellent

There is no denying this was the biggest bargain I have ever acquired. It was a £3,846,00 Duresta three seater for £999.00 in the "crazy" sale event. The whole purchase was managed well by Hayes staff despite a small crowd of people in the queue outside and the vastness of the showroom. Absolutely everone was so helpful, showing us to a sofa area and guiding us to payment. Efficient delivery.
5.00
Excellent

Great customer service and efficient delivery. A fine example of a local independent shop.
5.00
Excellent

As always,excellent service,no sales pressure from Bruce,happy to advise but no pressure for a sale.Delivery was easy,arrived when stated,chair brought in and assembled,very polite and courteous .
5.00
Excellent

Great quality products and excellent customer service from a proud family business. Couldn't recommend enough
5.00
Excellent

This was our first time shopping at Hayes and what an excellent experience with a fantastic range of quality products and superb customer service. Whole team gave friendly and knowledgeable help. In particular Simon spent much time over a number of visits to give us balanced guidance and information but with no pushy sales pressure. As a result we bought with total confidence. We will be back
5.00
Excellent

As always, the best furniture shop I have ever come across. Good range to choose from, quality products, swift delivery and friendly staff.
5.00
Excellent

Excellent service from purchasing to delivery and delighted with our purchase. T R Hayes certainly deserve their 5rating.
5.00
Excellent

Friendly, efficient and very helpful staff. Have purchased a number of furniture items over the years and been very pleased with the service received.
5.00
Excellent

I love this shop. There is a good variety of styles of furniture, at a range of prices appropriate for quality goods (but some were too much for us) The staff were helpful.
5.00
Excellent

Each of my 3 purchases from TR Hayes has been a real pleasure. The staff are nice and helpful, the goods are top quality and the communication re deliveries is second to none - I love TR Hayes
5.00
Excellent

Good choice of sofas. Good value for money. Good customer service. Efficient and timely delivery.
5.00
Excellent

Considering this sofa and chairs were in the show room and ex display and had probably been sat on by numerous people it arrived today in pristine condition.
We were delighted with the 50 off.
It will take some getting used to...... our old sofa was very saggy This helps us sit more upright.
Can't fault the professionalism of delivery men
4.33
Good

Good service in store, nice product, prompt and cheerful delivery
5.00
Excellent

first of all what a pleasure to get such good service in this store from mark.
my chair looks wonderful.
sam the delivery man must be given 10 out of 10 polite on time and so carefull moving thie cahir around till it was in the right room and place.
excellent sam
5.00
Excellent

Recently purchased a Bedding Box from T R Hayes. Excellent service all round and the quality of the box is superb. Will definitely shop here again.
5.00
Excellent

I cannot fault this shop. If I wanted anything electrical (sadly they have closed the department) or furniture they are always my first port of call. More often than not I get exactly what I want. Keep up the excellent work please. Thank you to all the staff past and present.
5.00
Excellent

As good as ever, the simple reason for returning to Hayes
5.00
Excellent

Jupiter Oak Dining Table delivered yesterday. Looks very good. Most especially, we were really impressed by the two chaps who delivered it and put it together. Such nice guys who paid great attention to detail and even asked if they could put dampeners on the bottom of the legs for us. Actually, all this is entirely characteristic of the service TR Hayes provides. Can't be beaten. Thank you
5.00
Excellent

Bought an office chair from this long standing Bath firm. Absolutely delighted with every aspect of the transaction. The sales team were very helpful and kept me updated with regard to delivery. The delivery was punctual and as arranged - and the delivery man even assembled the chair I couldn't ask for more - a wonderful shop
5.00
Excellent

We bought a Tetrad chair without having seen it, but based on the quality of other similar products in store. After initial disappointment, due to the fabric we had chosen being discontinued, your salesman Mark (O'Grady) was extremely helpful in achieving a satisfactory resolution. The chair arrived this week and looks great.
5.00
Excellent

We have purchased Nolte bedroom furniture and are delighted with every aspect of the service we have received from T J Hayes. The quality of the product, the care and speed of the fitting and the competitive price.

In the past our experience has always been excellent.
5.00
Excellent

Excellent staff. Very helpful. I was informed of the delivery day promptly. The book case was delivered on time. The delivery drivers put the book case together for me. The book case is wonderful and has lots of space for my books. It looks lovely in my dining room. I am extremely pleased with my purchase. Thanks to everyone.
5.00
Excellent

Excellent service as usual.
5.00
Excellent

Your staff member, Mark (Marko), who assisted us when we purchased our new bed, was very helpful and friendly. Everything went according to plan, with the delivery taking place within the specified time period. We are very pleased with the Tempur bed, mattress and pillows.
5.00
Excellent

We are delighted with our new bed and the service we received from your company was excellent. The two delivery men set up our new bed and took the old one away with no fuss. They were both polite and considerate to our needs and we will certainly use TR Hayes again. Thank you.
5.00
Excellent

I keep returning to T R Hayes in Bath as I always get excellent service, great value and polite attention. Over the last 5 years, I have spent nearly £30,000, which says it all
5.00
Excellent

All telephone/email contact with TR Hayes was efficient, polite and given with a friendly business style.

The delivery person assured me help would be available by phone if I had any problems with my order
5.00
Excellent

Have not bought from T R Hayes before but was recommended by a family member. Their recommendation was well founded. Their range of furniture is excellent and also their customer service. Would definitely buy from them again.
5.00
Excellent

Lovely showroom, salesman excellent from then on very poor. Customer support erratic. Staff absence due to sickness, other staff not knowing the position of deliveries. First delivery of settee, only half the settee arrived in poor condition with three distinct flaws - looked like a showroom model. Table arrived flat packed, assembled very poorly, had to reconfigure the table myself.
1.33
Very Poor

trhayes.co.uk replies: 21/03/2017
I am sorry you experienced these problems. We were totally at fault with the sofa delivery as it comes in 2 boxes and the delivery team only took one. The table legs do come off for ease of access. This should have been assembled in situ by our delivery team. We do try extremely hard to keep customer’s happy but on this occasion we have let ourselves and most importantly you, down and I apologise

We are delighted with the service provided by T. R Hayes, from sales through to delivery. The guys responsible for delivering our goods were excellent. Would have no hesitation in recommending the company to others.
5.00
Excellent

Excellent Personal Service in Store, Excellent Quality Goods and the delivery team were excellent too. The table was assembled in no time at all and the delivery team collected all the packaging.
5.00
Excellent

abc
5.00
Excellent

As uses excellent service
5.00
Excellent

We have been using TR Hayes for many years. Impressive stock of quality furniture at competitive prices. Their customer service is excellent as well. Richard in particular is always a pleasure to do business with. My family and I will continue to use TR Hayes for many years to come.
5.00
Excellent

Excellent personal service at all times
5.00
Excellent

Recently purchased carpet, which was delivered and laid as advised. Fitters were helpful and efficient.
Today had table and chairs delivered and assembled by two friendly and compentent men who arrived exactly at time promised.
We have always found all shop staff, on both sides of the road to be very helpful friendly and willing.. Thank you.
5.00
Excellent

I love TR Hayes Quality furniture and old fashioned personal service. Such a refreshing change from most other retailers. Goods delivered within the two hour window as promised, unpacked and brought into the house by the friendly driver. Thank you
5.00
Excellent

The gentleman from T R Hayes who delivered and assembled our 2 Stressless Chairs today was wonderful. Having seen him at work, it is obvious that assembly needs an expert, otherwise the chairs would immediately become Stressful
The chairs themselves are extremely comfortable and beautifully made.
5.00
Excellent

Excellent help and advice in store, everything done to accommodate the delivery requirements, contacted to confirm a 2 hour time for delivery, which is great, and lovely happy delivery men. Couldn't ask for more Thank you.
5.00
Excellent

trhayes.co.uk

Contact
15-18 London St, Walcot
BA1 5BX Bath
United Kingdom
richard@trhayes.co.uk
trhayes.co.uk

Owner
T R Hayes LTD
15-18 London St, Walcot
BA1 5BX Bath
United Kingdom
Trade register
Companies House 01103138
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