Reviews for trhayes.co.uk



Excellent

4.96/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 202 Trusted Shops reviews collected in the last 12 months.
In total, trhayes.co.uk has already collected 557 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
20/10/2018
Date of order
20/10/2018
20/10/2018
Polite, friendly and most importantly, helpful delivery men who came on the dot and helped put my excellent table together. Fantastic service. Very satisfied.
5.00
Excellent

Date of publication
18/10/2018
Date of order
18/10/2018
18/10/2018
Would have been five stars for delivery but they were ten minutes late
4.67
Excellent

Date of publication
06/10/2018
Date of order
04/10/2018
06/10/2018
Stewart and Max rang to advise me when they were arriving and they delivered and set up my kitchen table and chairs ensuring that my floor was covered as they assembled the furniture. Friendly and efficient service including Mark the salesman
5.00
Excellent

Date of publication
04/10/2018
Date of order
04/10/2018
04/10/2018
Excellent instore and phone service. Delivered order bang on time and negotiated a tricky stairway expertly.
5.00
Excellent

Date of publication
02/10/2018
Date of order
02/10/2018
02/10/2018
Every aspect of dealing with this company is exemplary. Delivery by Frank and Peter was timely, efficient, clean, and courteous. Quality of product excellent.
5.00
Excellent

Date of publication
27/09/2018
Date of order
27/09/2018
27/09/2018
From the very beginning I was very pleased with the way in which I was treated as a customer. The ordering and then the way I was helped and the delivery was excellent in every way. Thank you all.
5.00
Excellent

Date of publication
25/09/2018
Date of order
25/09/2018
25/09/2018
The two lads delivering our chairs could not have been more helpful
5.00
Excellent

Date of publication
24/09/2018
Date of order
24/09/2018
24/09/2018
Stuart and Max the delivery men who came today at the beginning of a 2 hour slot I was given. Mark from sales was a real joy to deal with
5.00
Excellent

Date of publication
24/09/2018
Date of order
24/09/2018
24/09/2018
Stuart and Max were excellent moving my new chair into position. T.R Hayes always go above and beyond
5.00
Excellent

Date of publication
24/09/2018
Date of order
24/09/2018
24/09/2018
Excellent service all round Stuart & Max an absolute pleasure who were polite and on time
5.00
Excellent

Date of publication
24/09/2018
Date of order
24/09/2018
24/09/2018
Excellent professional service from Phil in Sales to the delivery from Stuart and Max
5.00
Excellent

Date of publication
23/09/2018
Date of order
22/09/2018
23/09/2018
From Mark delivering outstanding customer service to Frank on delivery who was so patient when he was given the wrong code to the key safe in order to access the property , I applaud you all. I have had amazing experiences with previous deliveries this year too Sam? Was brilliant . Dispatch / delivery team is second to none, so far nothing is too much trouble - Thank you
5.00
Excellent

Date of publication
12/09/2018
Date of order
12/09/2018
12/09/2018
Great pre-delivery communication. Everything arrived on time, assembled quickly all in the right places in the right rooms, all packaging cleared and rooms left clean & tidy. Furniture looks great & thanks to Frank & Sam for a fantastic job.
5.00
Excellent

Date of publication
09/09/2018
Date of order
09/09/2018
09/09/2018
Really happy with the service in every aspect - will definitely use them in the future.
5.00
Excellent

Date of publication
08/09/2018
Date of order
08/09/2018
08/09/2018
This was my first visit to T R Hayes and boy was I in for a surprise. Such a vast display of furniture - everything you could ever need. The shop staff were very knowledgeable and friendly. My chair arrived yesterday and was delivered by 2 charming young men. Friendly, polite and a credit to themselves and the company they represent. Would definitely recommend this business. First class.
5.00
Excellent

Date of publication
06/09/2018
Date of order
06/09/2018
06/09/2018
Excellent service by all I met and very helpful.
5.00
Excellent

Date of publication
03/09/2018
Date of order
03/09/2018
03/09/2018
Claire took my initial order and helped me when I later decided to upgrade my order, she was very helpful.
Frank delivered the chair in two parts due to the narrow attic and quickly assembled it fully and then demonstrated how to use it, he also was a real credit to T R Hayes. One happy customer.
5.00
Excellent

Date of publication
01/09/2018
Date of order
01/09/2018
01/09/2018
The two gentlemen who delivered our new furniture yesterday were on time, efficient and most charming. In fact, a quality service from a reputably supplier.
5.00
Excellent

Date of publication
28/08/2018
Date of order
05/07/2018
28/08/2018
Excellent price, service & delivery. Customer service contacted to ask when convenient to deliver, if anything else was needed, excellent service
5.00
Excellent

Date of publication
27/08/2018
Date of order
27/08/2018
27/08/2018
Always a fantastic service,that is why i only ever buy from them.
5.00
Excellent

Date of publication
24/08/2018
Date of order
24/08/2018
24/08/2018
Delivery was 45 minutes later than the slot indicated and was missing some connecting bolts for the headboard but other wise was excellent as usual.
4.67
Excellent

Date of publication
18/08/2018
Date of order
18/08/2018
18/08/2018
The whole team at T R Hayes performed at their usual level of excellence throughout. The people I dealt with instore were Phil and Simon and the delivery and assembly was carries out by Stuart and Mike.

We have always received superb service from T R Hayes and long may it continue.

Thank you to all.
5.00
Excellent

Date of publication
15/08/2018
Date of order
15/08/2018
15/08/2018
Unbelievably pleasant experience, no pushy-pushy sales pitch. Candid explanations of pros AND cons of choices Vast ranges, Truly helpful staff. Delivery right on time. We bought a clearance suite. Had no real intention of buying, just browsing, but such savings on quality goods. Remarkable. We'll be back for blinds and curtains before Xmas, despite being 100 miles away. Many thanks, Mr.Hayes.
5.00
Excellent

Date of publication
11/08/2018
Date of order
08/08/2018
11/08/2018
Great experience as expected from TR Hayes.Overall rating compromised because of a missing slat end piece for my new bed.The issue was quickly dealt with by Mark who was very helpful as were the delivery team.
4.50
Excellent

Date of publication
09/08/2018
Date of order
09/08/2018
09/08/2018
I am extremely pleased with the furniture. My comment re: delivery is that I had to wait well in excess of the time specified for the furniture to be made and then delivered to me. Apart from that, the two delivery people - Frank and Peter - could not have been faulted. They were quick, efficient, careful and dealt with removing and replacing front door for easier access admirably. Thank-you.
4.33
Good

Date of publication
05/08/2018
Date of order
05/08/2018
05/08/2018
Assistants were very helpful when choosing new mattress.
Thomas and Stewart were very friendly and efficient when delivering.
5.00
Excellent

Date of publication
04/08/2018
Date of order
01/08/2018
04/08/2018
Helpful, knowledgeable staff, but no pressure selling. Delivery drivers Frank & Peter very efficient and installed our furniture quickly, but thoroughly. Have recommended Shop to Friends.
5.00
Excellent

Date of publication
03/08/2018
Date of order
03/08/2018
03/08/2018
Claire was extremely helpful in the selection of the sofas and they were delivered most efficiently by Frank and Stuart, What more could we ask for ...
5.00
Excellent

Date of publication
02/08/2018
Date of order
02/08/2018
02/08/2018
Excellent service from both sales and delivery staff
5.00
Excellent

Date of publication
01/08/2018
Date of order
01/08/2018
01/08/2018
Simon was very helpful when choosing our products, Frank and Stuart arrived at 1300 the beginning of our delivery slot and were very efficient. The bedside cabinets are excellent but the 3 drawer chest has a gap between top drawer and second which is noticeable (separate email sent )
4.33
Good

Date of publication
01/08/2018
Date of order
01/08/2018
01/08/2018
Excellent sales person called Mark with product knowledge backed up by friendly deliver staff Thomas and Stuart which lead to a pain free experience.
5.00
Excellent

Date of publication
31/07/2018
Date of order
31/07/2018
31/07/2018
The item came very quickly - much more quickly than expected and it was delivered to me the day after it arrived at the shop. Stuart was prompt, pleasant and helpful when making the delivery. I’ve been shopping at TR Hayes for years and will continue to do so.
5.00
Excellent

Date of publication
30/07/2018
Date of order
30/07/2018
30/07/2018
Stuart and Tom delivered our order today. Efficient, friendly service. We are very happy with our purchase.
5.00
Excellent

Date of publication
28/07/2018
Date of order
28/07/2018
28/07/2018
I received excellent service from Suzanne, who gave such helpful advice concerning a recliner chair. The chair was deivered promptly and courteously.
5.00
Excellent

Date of publication
18/07/2018
Date of order
18/07/2018
18/07/2018
Very helpful sales staff & ordering was easy once a decision was made on my purchase.
Good communication over delivery & time scale.
Delivery men polite & efficient.
All in all a stress free buying experience.
5.00
Excellent

Date of publication
16/07/2018
Date of order
16/07/2018
16/07/2018
It was a pleasure shopping in Hayes, great customer service. Delivery during the time frame given, with 2 days notice, and big smile and very helpful. Helpful to the point of carrying old sofa to my Nextdoor neighbour Thank you so much.
5.00
Excellent

Date of publication
11/07/2018
Date of order
11/07/2018
11/07/2018
Excellent service in the shop from Sally followed up by prompt delivery as arranged. Thomas and Stewart were very polite and brought the bed upstairs to the bedroom. Completely happy to recommend the shop and service.
5.00
Excellent

Date of publication
11/07/2018
Date of order
11/07/2018
11/07/2018
From ordering the items to delivery, the service has been top quality. Goods arrived earlier than we though which was great and Sam and Max who delivered the items were professional and polite. We will always go to TR Hayes in future for any further items we need as the service is second to none.
5.00
Excellent

Date of publication
04/07/2018
Date of order
04/07/2018
04/07/2018
Very big thank you to Mark who worked with us to choose furniture which met our expectations. Unfortunately the item arrived with damaged legs. Mark worked with us & the supplier ensuing the process of replacement was easy, smooth and hassle free. We cannot thank Mark enough for all his help in getting this matter fully resolved and regular updates received. Excellent customer service & support.
4.67
Excellent

Date of publication
03/07/2018
Date of order
03/07/2018
03/07/2018
When we visited T.R.Hayes showroom the assistants were very helpful and guided us through the various styles and makes of three piece suits. The furniture was delivered by two polite and friendly employees. We are very pleased with service we received from T.R. Hayes.
5.00
Excellent

trhayes.co.uk

Contact
15-18 London St, Walcot
BA1 5BX Bath
United Kingdom
richard@trhayes.co.uk
trhayes.co.uk
Owner
T R Hayes LTD
15-18 London St, Walcot
BA1 5BX Bath
United Kingdom
Trade register
Companies House 01103138
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with trhayes.co.uk in their own words.

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4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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