Reviews for trhayes.co.uk



Excellent

4.96/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 245 Trusted Shops reviews collected in the last 12 months.
In total, trhayes.co.uk has already collected 536 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
15/08/2018
Date of order
15/08/2018
15/08/2018
Unbelievably pleasant experience, no pushy-pushy sales pitch. Candid explanations of pros AND cons of choices Vast ranges, Truly helpful staff. Delivery right on time. We bought a clearance suite. Had no real intention of buying, just browsing, but such savings on quality goods. Remarkable. We'll be back for blinds and curtains before Xmas, despite being 100 miles away. Many thanks, Mr.Hayes.
5.00
Excellent

Date of publication
11/08/2018
Date of order
08/08/2018
11/08/2018
Great experience as expected from TR Hayes.Overall rating compromised because of a missing slat end piece for my new bed.The issue was quickly dealt with by Mark who was very helpful as were the delivery team.
4.50
Excellent

Date of publication
09/08/2018
Date of order
09/08/2018
09/08/2018
I am extremely pleased with the furniture. My comment re: delivery is that I had to wait well in excess of the time specified for the furniture to be made and then delivered to me. Apart from that, the two delivery people - Frank and Peter - could not have been faulted. They were quick, efficient, careful and dealt with removing and replacing front door for easier access admirably. Thank-you.
4.33
Good

Date of publication
05/08/2018
Date of order
05/08/2018
05/08/2018
Assistants were very helpful when choosing new mattress.
Thomas and Stewart were very friendly and efficient when delivering.
5.00
Excellent

Date of publication
04/08/2018
Date of order
01/08/2018
04/08/2018
Helpful, knowledgeable staff, but no pressure selling. Delivery drivers Frank & Peter very efficient and installed our furniture quickly, but thoroughly. Have recommended Shop to Friends.
5.00
Excellent

Date of publication
03/08/2018
Date of order
03/08/2018
03/08/2018
Claire was extremely helpful in the selection of the sofas and they were delivered most efficiently by Frank and Stuart, What more could we ask for ...
5.00
Excellent

Date of publication
02/08/2018
Date of order
02/08/2018
02/08/2018
Excellent service from both sales and delivery staff
5.00
Excellent

Date of publication
01/08/2018
Date of order
01/08/2018
01/08/2018
Simon was very helpful when choosing our products, Frank and Stuart arrived at 1300 the beginning of our delivery slot and were very efficient. The bedside cabinets are excellent but the 3 drawer chest has a gap between top drawer and second which is noticeable (separate email sent )
4.33
Good

Date of publication
01/08/2018
Date of order
01/08/2018
01/08/2018
Excellent sales person called Mark with product knowledge backed up by friendly deliver staff Thomas and Stuart which lead to a pain free experience.
5.00
Excellent

Date of publication
31/07/2018
Date of order
31/07/2018
31/07/2018
The item came very quickly - much more quickly than expected and it was delivered to me the day after it arrived at the shop. Stuart was prompt, pleasant and helpful when making the delivery. I’ve been shopping at TR Hayes for years and will continue to do so.
5.00
Excellent

Date of publication
30/07/2018
Date of order
30/07/2018
30/07/2018
Stuart and Tom delivered our order today. Efficient, friendly service. We are very happy with our purchase.
5.00
Excellent

Date of publication
28/07/2018
Date of order
28/07/2018
28/07/2018
I received excellent service from Suzanne, who gave such helpful advice concerning a recliner chair. The chair was deivered promptly and courteously.
5.00
Excellent

Date of publication
18/07/2018
Date of order
18/07/2018
18/07/2018
Very helpful sales staff & ordering was easy once a decision was made on my purchase.
Good communication over delivery & time scale.
Delivery men polite & efficient.
All in all a stress free buying experience.
5.00
Excellent

Date of publication
16/07/2018
Date of order
16/07/2018
16/07/2018
It was a pleasure shopping in Hayes, great customer service. Delivery during the time frame given, with 2 days notice, and big smile and very helpful. Helpful to the point of carrying old sofa to my Nextdoor neighbour Thank you so much.
5.00
Excellent

Date of publication
11/07/2018
Date of order
11/07/2018
11/07/2018
Excellent service in the shop from Sally followed up by prompt delivery as arranged. Thomas and Stewart were very polite and brought the bed upstairs to the bedroom. Completely happy to recommend the shop and service.
5.00
Excellent

Date of publication
11/07/2018
Date of order
11/07/2018
11/07/2018
From ordering the items to delivery, the service has been top quality. Goods arrived earlier than we though which was great and Sam and Max who delivered the items were professional and polite. We will always go to TR Hayes in future for any further items we need as the service is second to none.
5.00
Excellent

Date of publication
04/07/2018
Date of order
04/07/2018
04/07/2018
Very big thank you to Mark who worked with us to choose furniture which met our expectations. Unfortunately the item arrived with damaged legs. Mark worked with us & the supplier ensuing the process of replacement was easy, smooth and hassle free. We cannot thank Mark enough for all his help in getting this matter fully resolved and regular updates received. Excellent customer service & support.
4.67
Excellent

Date of publication
03/07/2018
Date of order
03/07/2018
03/07/2018
When we visited T.R.Hayes showroom the assistants were very helpful and guided us through the various styles and makes of three piece suits. The furniture was delivered by two polite and friendly employees. We are very pleased with service we received from T.R. Hayes.
5.00
Excellent

Date of publication
29/06/2018
Date of order
29/06/2018
29/06/2018
Stuart and Peter, they delivered on time and very helpful. Made sure we were happy with the sofa before they left and took all the packaging. Would definitely recommend T.R Hayes for good service.
5.00
Excellent

Date of publication
27/06/2018
Date of order
27/06/2018
27/06/2018
A lovely shop and a very helpful salesperson, Mark. The chairs were delivered within a matter of days by Stuart and Peter who were on time, cheerful and friendly. No packaging left behind and a very satisfactory experience.
5.00
Excellent

Date of publication
23/06/2018
Date of order
23/06/2018
23/06/2018
1st class delivery from your guys Scot & co

Excellent,well informed and very knowledgeable advice and super friendly service from Claire,highly recommended proper local business deserves local support,my go to furniture supplier.
I'm absolutely delighted with my chair, thank you very much..
5.00
Excellent

Date of publication
20/06/2018
Date of order
20/06/2018
20/06/2018
Wow Memorable customer service from everyone I had contact with during my first visit on 9 June 2018. It won't be the last
5.00
Excellent

Date of publication
20/06/2018
Date of order
20/06/2018
20/06/2018
Mark the Sales person was most helpful and informative, very patient too.

The delivery arrived during the window given and took no time at all. Both delivery persons were efficient and cleared away all rubbish as they went. I thought no their names were Tony and
5.00
Excellent

Date of publication
15/06/2018
Date of order
15/06/2018
15/06/2018
Thanks for a great service.
5.00
Excellent

Date of publication
15/06/2018
Date of order
31/05/2018
15/06/2018
Very securely packaged also easy to fit and decorate. Beautiful light. Extremely happy
5.00
Excellent

Date of publication
30/05/2018
Date of order
26/05/2018
30/05/2018
Vast selection of good quality furniture within a range of prices selling established top end brands that you would expect from a large top end outlet in Bath. Friendly service complimented by coffee shop area also a bonus. Our order was delivered by Sam & Stu who provided a phone call just prior to delivery and were more than helpful in providing assistance with setting up our new furniture.
5.00
Excellent

Date of publication
28/05/2018
Date of order
27/05/2018
28/05/2018
Thanks to Sam and team for organising our delivery. It wasn't a straight forward job as we needed scaffolding to get the sofa to our new loft room but Sam and the team had a "can do" attitude and the delivery went really well.
5.00
Excellent

Date of publication
27/05/2018
Date of order
27/05/2018
27/05/2018
received very friendly service and welcome and necessary after service
4.67
Excellent

Date of publication
24/05/2018
Date of order
24/05/2018
24/05/2018
very good service with excellent knowledge with good advice. because the business is a family run and trustworthy.
5.00
Excellent

Date of publication
23/05/2018
Date of order
23/05/2018
23/05/2018
First class service from Mark and Mr Hayes who went far above any good service level.They both went out of their way to ensure we were completely satisfied with our order. from sale to delivery.This shop deserves more than 10/10.Certainly the best furniture shop around and comes highly recommended
5.00
Excellent

Date of publication
21/05/2018
Date of order
18/05/2018
21/05/2018
Great delivery service. Very sturdy packaging. More than helpful customer service.
5.00
Excellent

Date of publication
21/05/2018
Date of order
21/05/2018
21/05/2018
Once again very pleased with the service we received from Hayes, the oak flooring was delivered a week prior to fitting and on the morning the fitting was due there was snow everywhere. Richard Hayes rang first thing and explained the fitters were unable to get to us that day but re-arranged it for the next working day. This all went to plan and we are delighted with the product and fitting.
5.00
Excellent

Date of publication
21/05/2018
Date of order
21/05/2018
21/05/2018
Very helpful advice given by Mark when choosing our new 3 piece suite and ideas on mixing and matching different colours. There was a slight hiccup with one of the chairs on delivery but this was sorted quickly and efficiently by the Hayes team.We are very pleased with our choice and will continue to return to T.R.Hayes.
5.00
Excellent

Date of publication
14/05/2018
Date of order
14/05/2018
14/05/2018
Our mattress was made and delivered only to find it wasn't exactly as ordered. Talked to Beverley, T R Haye's Magnificent Mattress Manager who reassured us, "Don't worry, I'll fix it". She did, and it was. Can't fault the after sales service.
4.67
Excellent

Date of publication
13/05/2018
Date of order
13/05/2018
13/05/2018
Excellent delivery by Frank and Peter, arrived before time, very polite and helpful- showed me how to set up my sofabed.
5.00
Excellent

Date of publication
12/05/2018
Date of order
12/05/2018
12/05/2018
Service exceptional. From first meeting Simon with his very professional, warm and pleasing personality through to the delivery men (Stuart and Frank) who were very polite and obliging.
5.00
Excellent

Date of publication
11/05/2018
Date of order
11/05/2018
11/05/2018
pleased to discover that tr hayes had this model of dreamworks sofabed in the shop and I call in and see it. great sofabed which came in good time and was delivered with no problem. just what I needed
5.00
Excellent

Date of publication
07/05/2018
Date of order
07/05/2018
07/05/2018
Stuart and Tomaz for this order. Without fail, T R Hayes deliver on time, courteously and accurately. Never a problem and the delivery men are always very helpful, efficient and positive.
The office staff who set up the deliveries can't be faulted either. That is why we have bought loads from them over the years.
Great family firm - fabulous stock - ultra modern to classic.
5.00
Excellent

Date of publication
02/05/2018
Date of order
02/05/2018
02/05/2018
Always excellent & reliable service. staff very helpful in all departments. Also delivery service best of the best. Vanda Morris Bath
5.00
Excellent

Date of publication
30/04/2018
Date of order
29/04/2018
30/04/2018
excellent product, the delivery people were amazing, they have installed the table in less than 20 minutes, picked up all the boxes, incredible service for this day and age (Stu and Tom).
5.00
Excellent

trhayes.co.uk

Contact
15-18 London St, Walcot
BA1 5BX Bath
United Kingdom
richard@trhayes.co.uk
trhayes.co.uk
Owner
T R Hayes LTD
15-18 London St, Walcot
BA1 5BX Bath
United Kingdom
Trade register
Companies House 01103138
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with trhayes.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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