Reviews for trhayes.co.uk



Excellent

4.96/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 167 Trusted Shops reviews collected in the last 12 months.
In total, trhayes.co.uk has already collected 679 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
13/06/2019
Date of order
13/06/2019
13/06/2019
Goods arrived at correct time. Stuart and Frank, delivery men, were very polite and efficient and unpacked our three piece suite and took away our old items. We are very pleased with the suite and the mattress (although I haven't tried the mattress yet). Sally, the assistant who helped us originally, was extremely helpful. We have used your firm many times and will continue to do so.
5.00
Excellent

Date of publication
13/06/2019
Date of order
13/06/2019
13/06/2019
Mark, a member of the sales team, could not have been more helpful. Under his guidance I now have not one, but two wonderfully comfortable, feather-filled sofas to ease my aching, arthritic bones. This is a traditional, family-run outlet, known in Bath for a hundred years. Sales people work like a family, which is apparent from the moment you enter the shop.I cannot recommend this business enough.
5.00
Excellent

Date of publication
11/06/2019
Date of order
11/06/2019
11/06/2019
From the initial contact with Suzanne in sales, through to the delivery by Stuart and Frank, nothing was too much trouble. Great team Well done.
5.00
Excellent

Date of publication
09/06/2019
Date of order
07/06/2019
09/06/2019
Excellent service with delivery within the projected period.
5.00
Excellent

Date of publication
05/06/2019
Date of order
05/06/2019
05/06/2019
We visited the shop with an idea; they gave us several suggestions which we went away and considered. We returned to the shop withe our request, that was met in full at a very reasonable price. The shop staff could not have been more helpful and their delivery staff were polite, efficient, and were very tidy workers. We will use TR Hayes again.
5.00
Excellent

Date of publication
04/06/2019
Date of order
04/06/2019
04/06/2019
I have nothing but praise for the staff from the telephone order to delivery today. Excellent.
5.00
Excellent

Date of publication
04/06/2019
Date of order
04/06/2019
04/06/2019
Excellent service, was informed when the delivery was arriving with a 2 hour time slot and arrived spot on the first hour. Delivery team, very polite, accomodating and very willing to help. I would certainly purchase from this company again and would thoroughly recommend to anyone considering a furnitute purchase.
5.00
Excellent

Date of publication
30/05/2019
Date of order
30/05/2019
30/05/2019
The sofa, St Mawes 2 seater is so comfortable and very good quality. Excellent customer service, someone there when we needed them but we were given plenty of time to just wander and try the sofas and then to choose which fabric we wanted - their complimentary coffee shop with natural light was just excellent for doing the latter. Delivery was well within the timescale given. Thank you TR Hayes
5.00
Excellent

Date of publication
25/05/2019
Date of order
25/05/2019
25/05/2019
Brilliant from beginning to end. Thank you for service that is hard to find these days and a price no one could beat. Couldn’t ask for anything more. Will recommend to everyone.
5.00
Excellent

Date of publication
25/05/2019
Date of order
25/05/2019
25/05/2019
Great service. Very helpful and friendly delivery men - Frank and Kris - helped us move old sofa and set up new one.

Very pleased with overall service. T R Hayes never fails.
5.00
Excellent

Date of publication
20/05/2019
Date of order
20/05/2019
20/05/2019
Excellent service all round, with good advice on beds from Phil and excellent advice and service from Greg with regard to carpets.
Many thanks.
5.00
Excellent

Date of publication
19/05/2019
Date of order
19/05/2019
19/05/2019
Great in store service by Caroline, excellent delivery and careful placement of the furniture by Sam, Stu and Max and very good after purchase customer care. Highly recommend.
5.00
Excellent

Date of publication
12/05/2019
Date of order
12/05/2019
12/05/2019
We ordered a new dining table which was delivered by Frank and Scott. The guys were very helpful and we are very happy with the table.
5.00
Excellent

Date of publication
08/05/2019
Date of order
08/05/2019
08/05/2019
Great comfy chairs at a very good price delivered by two very friendly guys. Will recommend Hayes to friends.
5.00
Excellent

Date of publication
08/05/2019
Date of order
08/05/2019
08/05/2019
Your delivery men were excellent, ensuring that the wardrobe was safely installed. My family have been customers since Tommy Hayes was the owner (I remember him well, and Derek, of course) and we have always had very good service from you, with quality furniture. Thank you.
5.00
Excellent

Date of publication
03/05/2019
Date of order
01/05/2019
03/05/2019
As from my score above, the service from our visit to the shop to delivery has been one of the best we have experienced. Particular thanks to Alan our salesman, who guided us with great patients through the sale and Stuart and Sam who were very professional when instating our sofas.
5.00
Excellent

Date of publication
02/05/2019
Date of order
02/05/2019
02/05/2019
Both sales staff and delivery guys were extremely helpful and so felt very confident with our purchase. Quality and value for money excellent.
5.00
Excellent

Date of publication
01/05/2019
Date of order
01/05/2019
01/05/2019
We were delighted with the service given by the Company. Firstly, the chairs on offer at the showroom met our requirements well and at a reasonable price, secondly, they were delivered on time by two polite and helpful men. The latter comment is not deserved very oftenthese days and it is a pleasure to give credit to both Scott and Stu for their kind consideration afforded to two oldies.
5.00
Excellent

Date of publication
28/04/2019
Date of order
28/04/2019
28/04/2019
Excellent service throughout and price matched
5.00
Excellent

Date of publication
27/04/2019
Date of order
27/04/2019
27/04/2019
Mark in Sales, the lovely Ladies in Accounts and the 2 sets of Delivery Drivers made our whole experience with TR Hayes a pleasure. Certainly way above our expectations.
5.00
Excellent

Date of publication
27/04/2019
Date of order
27/04/2019
27/04/2019
As always excellent service from the showroom (Sally) to delivery. Always helpful,friendly and best of all dogs welcome
5.00
Excellent

Date of publication
26/04/2019
Date of order
26/04/2019
26/04/2019
Excellent customer service from day 1.
Big thank you to Sally for all your help on the day.
We keep returning as customers as you treat us fair with great customer satisfaction. Thank you.
5.00
Excellent

Date of publication
24/04/2019
Date of order
24/04/2019
24/04/2019
Every member of the Hayes team were helpful from beginning to end. The delivery men, Sam and Scott were excellent. Thanks
5.00
Excellent

Date of publication
23/04/2019
Date of order
23/04/2019
23/04/2019
I have just had a Vi-Spring mattress delivered by Stuart and Kris. They were so kind and helpful and very professional.
Suzanne advised me in the showroom, and helped me to choose the right mattress. She was very knowledgeable and helpful, and allowed me plenty of time on my own to try different mattresses.
5.00
Excellent

Date of publication
21/04/2019
Date of order
21/04/2019
21/04/2019
Completely satisfied with every aspect of our order and delivery. Excellent service all round & we are delighted with the table and chairs which we purchased at a very competitive price.
5.00
Excellent

Date of publication
16/04/2019
Date of order
15/04/2019
16/04/2019
Overall a first class experience from Caroline in the Contemporary showroom through to the delivery guys Frank and Scott who were very efficient.
5.00
Excellent

Date of publication
16/04/2019
Date of order
16/04/2019
16/04/2019
Excellent shop with lots of furniture on show, including the more modern styles across the road. Very good sales staff, administration and delivery service. Not always the cheapest but you do get what you pay for. Far superior to buying online.
5.00
Excellent

Date of publication
14/04/2019
Date of order
14/04/2019
14/04/2019
lovely people and excellent customer care + service
5.00
Excellent

Date of publication
11/04/2019
Date of order
11/04/2019
11/04/2019
Excellent
5.00
Excellent

Date of publication
09/04/2019
Date of order
09/04/2019
09/04/2019
Outstanding service from Mark for furniture on numerous occasions and from Janine for blinds. Highly recommend.
5.00
Excellent

Date of publication
08/04/2019
Date of order
08/04/2019
08/04/2019
All delivery guys very helpful and polite. Did not get all their names but Stu and Mike delivered Saturday and were great.
4.67
Excellent

Date of publication
07/04/2019
Date of order
07/04/2019
07/04/2019
It was a pleasure dealing with Mr Hayes personally when we came into the store.
Everything went smoothly from ordering to delivery of our suite.


Mr & Mrs Cleverley Melksham
5.00
Excellent

Date of publication
06/04/2019
Date of order
06/04/2019
06/04/2019
We had very helpful service in the shop from PB and a prompt and efficient delivery today from Stuart and Mike.
5.00
Excellent

Date of publication
06/04/2019
Date of order
06/04/2019
06/04/2019
Into the shop the assistant listened to what we said, asked some additional questions and offered us a range of products that would meet our needs. He helped us by answering questions about the choices and took the order once we had decided. We had a text message to say the goods had arrived and I rang to agree a delivery date. The day before I got a call with a 2-hour delivery slot which was met.
5.00
Excellent

Date of publication
05/04/2019
Date of order
05/04/2019
05/04/2019
We have always found the staff at TR Hayes to be extremely helpful and knowledgable, we recently had very good advice about a bed. Our latest purchases were delivered by Frank and Stu who were very efficient, polite, and friendly. When buying furniture we always think of TR Hayes first.
5.00
Excellent

Date of publication
04/04/2019
Date of order
04/04/2019
04/04/2019
Kris and Scott were very polite and helpful. The weather was really atrocious.
They were very careful wiping feet etc. and carefully assembled my stressless chair.
5.00
Excellent

Date of publication
04/04/2019
Date of order
04/04/2019
04/04/2019
Very happy with our experience, as usual, from everyone at T R Hayes.
5.00
Excellent

Date of publication
03/04/2019
Date of order
01/04/2019
03/04/2019
Frank and Scott did an excellent job in very quick time and left everything clean and tidy. Well done.
5.00
Excellent

Date of publication
03/04/2019
Date of order
03/04/2019
03/04/2019
Frank and Wes delivered our new mattress on time and were efficient, quick and extremely courteous.

A pleasure.
5.00
Excellent

Date of publication
03/04/2019
Date of order
03/04/2019
03/04/2019
Excellent service, both in the shop (Suzanne) and at delivery. All members of staff were exremely courteous and helpful. I can recommend this company without reservation.
5.00
Excellent

trhayes.co.uk

Contact
15-18 London St, Walcot
BA1 5BX Bath
United Kingdom
richard@trhayes.co.uk
trhayes.co.uk
Owner
T R Hayes LTD
15-18 London St, Walcot
BA1 5BX Bath
United Kingdom
Trade register
Companies House 01103138
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with trhayes.co.uk in their own words.

Calculation of the score is based on the overall rating
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4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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