Reviews for trhayes.co.uk



Excellent

4.92/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 177 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 357 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Delivery guys were very helpful and very efficient. Very many thanks to everyone at T R Hayes for making our new bed possible so efficiently.
A big bonus all round
5.00
Excellent

The service we received from everyone with whom we dealt was second to none. We were particularly impressed with the service received from Bruce, Stuart and Frank.
5.00
Excellent

Excellent in every way, two deliveries in two months, both on time and on each occasion the staff were extremely pleasant and helpful. All new furniture is top quality. Highly recommended.
5.00
Excellent

Product advice from Claire excellent. Delivery by Tony and Stuart fast, friendly and efficient
5.00
Excellent

An excellent experience. Thank you
4.67
Excellent

Very pleased with the whole buying experience staff very knowledgeable and frank and Tony did a great job delivering and assembling the three piece
5.00
Excellent

Great service buying a rug for our new home Bought one on approval and found it was the right colour but too small, and Hayes enabled us to return it and order a bigger size. They delivered the new one today at the time promised and we are extremely pleased. Thank you to all the friendly, efficient staff we encountered at Hayes including delivery man.
5.00
Excellent

Order completed within the 10 weeks promised. Delivery team of Tomaz and Tony very helpful and careful with the sofas delivered
5.00
Excellent

I've just received my new dining room furniture today. The order was fulfilled earlier than I expected which was good news and thanks also to Max and Tony who arrived at the start of the delivery slot and assembled the table for me. The sales staff at the start of the process were also very helpful.
5.00
Excellent

Delivery arrived as stated, Stuart was very helpful and courteous. Furniture as described and required.
5.00
Excellent

Everything was as expected and the purchase was a great success.It is not the first,nor will lt be the last time I use this company.
5.00
Excellent

Two very nice spoken guys. There names, Stuart and Sam. They both delivered and put our mattress in the right position . They was both well mannered and very obliging. They delivered in the slot given. Put in lots of hard work getting the mattress up the stairs. Please send them both to me should I order from you in the future. Thank you Stuart, Sam and Hayes.
A very satisfied customer Mrs Huttel
5.00
Excellent

We have always had good service all round since we have been buying from T R Hayes. We would recommend them to anyone.
5.00
Excellent

we received excellent customer service from Claire in store when purchasing our new suite. Chris & Tony the delivery drivers also did a very efficient job when delivering our new furniture.
5.00
Excellent

In every respect TR Hayes service was first class. The delivery of the goods by the manufacturer was, though, delayed by 2 months but you kept us fully informed about progress during the wait.
5.00
Excellent

Excellent all round - nothing more to add really except a good night's sleep
5.00
Excellent

Very straight forward purchase plus very prompt delivery.....Pete and Tony were very polite and efficient in positioning and fixing my new bed..they took away all the wrapping, plus my old bed...delighted with Hayes service, have used the shop before and will certainly use again...a delightful Company to deal with.
5.00
Excellent

Great personal service when we visited the store back in June. Delivery of item yesterday went according to plan as arranged. Delivery staff very polite and efficient
5.00
Excellent

TR Hayes has its focus on customer service. My thanks goes to all the team - in particular - Mark for his endless patience, Trudy for her efficiency and Frank, Tony and Stu for the way they delivered my furniture last week. They delivered a lot of very heavy furniture up 78 steps with no complaint. They were true professionals and a pleasure to deal with. Thank you.
5.00
Excellent

Nice to be treated like a valued customer, thank you for your excellent service.
5.00
Excellent

Can't fault it. Customer service on the phone, delivery, price, website. The only retailer I found who offered black painted ercol chairs, which are clearly offered by ercol, but other shops can't be bothered with. Would certainly use again and wholeheartedly recommend.
5.00
Excellent

Wonderful Fama Moon recliner at an excellent price. The delivery was carried out extremely professionally and they were very helpful in locating it correctly and ensuring that it was functioning correctly.
4.67
Excellent

Delivery was an hour later than the time frame I'd been given. However I was advised by the driver of the delay. Stu and Sam were polite and considerate.
5.00
Excellent

Due to a mix up new pieces of bedroom furniture had to be ordered. This was done very promptly and efficiently.
5.00
Excellent

Thank you for your usual excellent service which is why we keep coming back
5.00
Excellent

Thanks, mattress delivered to requested bedroom and old one removed.
Good value comfortable mattress.
Only problem was misleading information. In store told deliveries were not made until after 10am (early delivery not wanted as needed bed vacated by teenager) however then got allocated the 9-11 slot much to my sons annoyance.
4.33
Good

Excellent service in all areas. My delivery was spot on time and the delivery men were Excellent. Polite efficient and thoughtful. I would recommend this company to everyone.
5.00
Excellent

Frank and Tony were excellent with the delivery. The TV cabinet had some small blemishes on the top surface (photos available) but otherwise the furniture was fabulous.
5.00
Excellent

T R Hayes is a company I enjoy dealing with. From Richard at the top, to the ladies in the office , to the delivery gents, Stu and Tony , everyone is very helpful, understanding and cooperative. The goods, G Plan Power Recliner Leather, is of high quality, with a slight imperfection on one arm, which I was reassured would be dealt with, if it does actually pose a problem, in the future.
5.00
Excellent

We recently ordered a new gorgeous sofa at Hayes. Why Hayes?
We literally visited all the sofa stores in the area trying to find what we were looking for and we were spoiled for quality and choice. At TR H. In the searchWe also confirmed that Hayes' pricing is very competitive. All supported by a very professional, friendly Customer Service.
Many thanks Sally & Richard we couldn't be happier
5.00
Excellent

Overall the experience of shopping at Hayes was very pleasant, from the salesman in the shop (whose name unfortunately I cannot remember but initials SH) who was extremely helpful as well as the delivery men, Frank and Tony, who got on with putting the bed together quietly and quickly.
5.00
Excellent

As always, fine products (sofas and carpet), sold to us by excellent salespeople and delivered by friendly, helpful people. It's what we've come to expect from this smashing store.
5.00
Excellent

Good choice, good range of prices, very helpful service right up to the last minute, and cheerful delivery men who were quite happy to install the bed for me. What more could I want
5.00
Excellent

Cannot fault any aspect. Caroline in Customer services was really helpful sending us swatches to help our decision. Frank and Tony delivered the chairs efficiently and carefully, assembled them and took away all the packaging without being asked. And the chairs themselves are superb quality and extremely comfortable. We wish we had discovered Hayes and Conform a long time ago.
5.00
Excellent

Extremely happy with service, time and Patience spent with us planning the family room. Fitted to perfection. Quality 100 delivery guys were the best iv ever come across. They put together and fitted all the furniture with time. Best service all round.
5.00
Excellent

All dealings with the company have been a good experience.Although the delivery arrived 30 minutes early Frank and Tony were more than happy to wait until my wife arrived home so she could see the furniture before they left. We would undoubtedly use TR Hayes again.
5.00
Excellent

Tony and Frank delivered our sofa today. Everything was done in a clean and efficient way. Thanks guys
5.00
Excellent

Frank and Tony were kind and efficient . Arrived when they said they would and completed the job with the minimum of fuss. Brilliant.
5.00
Excellent

The delivery guys were extremely helpful, tidied up after themselves and set up everything perfectly. They were Frank and Thomas.

The store staff were extremely helpful and informative. I will definitely be buying from them again. Thank you
5.00
Excellent

From the advice given in the shop by Mark O'Grady to the delivery men, Frank and Thomas, the service has been excellent. But this is only what we have come to expect from Hayes.
5.00
Excellent

trhayes.co.uk

Contact
15-18 London St, Walcot
BA1 5BX Bath
United Kingdom
richard@trhayes.co.uk
trhayes.co.uk

Owner
T R Hayes LTD
15-18 London St, Walcot
BA1 5BX Bath
United Kingdom
Trade register
Companies House 01103138
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