Reviews for trhayes.co.uk



Excellent

4.96/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 239 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 493 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
20/04/2018
Date of order
20/04/2018
20/04/2018
I fiound the staff helpful and informative. it is always a pleasure to browse around the store's plentiful stock. I am delighted with my recent purchase of a footstool ,covered in a fabric of my own choice.
5.00
Excellent

Date of publication
17/04/2018
Date of order
17/04/2018
17/04/2018
I had a phone call from the delivery people asking if it was alright to deliver earlier than arranged. This was good customer service.
5.00
Excellent

Date of publication
09/04/2018
Date of order
09/04/2018
09/04/2018
As always, the delivery people were very polite and helpful.
5.00
Excellent

Date of publication
09/04/2018
Date of order
09/04/2018
09/04/2018
My wife and I purchased a Tempur Ottoman bedframe and also a Day Bed for our daughter. The service and quality of items we received from T R Hayes was outstanding. From ordering through to delivery exceeded our expectations. The delivery guys were excellent and nothing was too much trouble. Looking forward to our next purchase. Highly recommended
5.00
Excellent

Date of publication
08/04/2018
Date of order
08/04/2018
08/04/2018
Knowledgeable & helpful staff, extensive furniture displays.
We enjoyed being able to see,touch & compare items we were searching.
Large sideboard recently delivered without problems, delivery personnel Stuart & Len very polite,packaging removed.
5.00
Excellent

Date of publication
06/04/2018
Date of order
06/04/2018
06/04/2018
Clair on the sales side was excellent. Furniture was delivered on time and assembled on site, Stuart the delivery driver could not have been more helpful.
Our experiences of shopping at TR Hayes have always been excellent, good quality goods and good old fashioned service
5.00
Excellent

Date of publication
04/04/2018
Date of order
04/04/2018
04/04/2018
We have been customers of TR Hayes for 40+ years and continue to return there because of the excellent service from sales to delivery and quality of products. Just purchased two more items and are very pleased with them.
5.00
Excellent

Date of publication
04/04/2018
Date of order
04/04/2018
04/04/2018
On visiting T R Hayes in Bath on 10th January 18 we found the exact furniture we wanted. Phil dealt with our order and was polite and courteous and very helpful. Even agreeing to hold our furniture in their warehouse for a further month until we could take delivery. On the delivery day installation of the furniture was carried out by Stuart and Frank very professionally.
5.00
Excellent

Date of publication
02/04/2018
Date of order
31/03/2018
02/04/2018
We just wanted to let you know that the mattress is amazing and we totally love it.
Every time we lie on it, it gives pleasure and we've never slept so well. I honestly wouldn't have believed that a mattress could make so much difference.
I especially wanted to say thanks because you helped us choose the right mattress, the price was good and your service was brilliant. Totally delighted.
5.00
Excellent

Date of publication
29/03/2018
Date of order
29/03/2018
29/03/2018
from start to finish all round excellent service, good quality products delivered on time.would recommend to anybody.
5.00
Excellent

Date of publication
29/03/2018
Date of order
29/03/2018
29/03/2018
We have been customers of this family run business since the 1980's and we have NEVER found a better furnishing outlet. The store is always welcoming, the prices are extremely competitive and the staff a credit to the business. It's nice to know that the overall image has not wavered over the years. The recent purchase of a divan bed (Bruce) was delivered on time and the delivery men exceptional.
5.00
Excellent

Date of publication
29/03/2018
Date of order
29/03/2018
29/03/2018
Great customer service from Bev
Really good delivery men left premises clean and tidy. Put the new bed together removed old- very polite and caring
Many thanks
5.00
Excellent

Date of publication
27/03/2018
Date of order
27/03/2018
27/03/2018
A pleasure to deal with. Very helpful in advising to suit my needs.
Informative throughout.
Polite & courteous staff, delivery drivers a credit to the company.
5.00
Excellent

Date of publication
26/03/2018
Date of order
25/03/2018
26/03/2018
A brilliant customer service from start to finish. Lovely in store and delivery staff - they couldn't have been more helpful or friendly. Would highly recommend.
5.00
Excellent

Date of publication
25/03/2018
Date of order
25/03/2018
25/03/2018
Richard provided first class customer service great suggestion of choice of fabric and colour combination really pleased with the result
5.00
Excellent

Date of publication
24/03/2018
Date of order
24/03/2018
24/03/2018
Sam and Stuart came to our daughter and son in laws on Thursday 22 March to fit fitted wardrobes.
They look amazing. The men made the job look easy
Our sincere thanks to them both for their prompt arrival, dedication to detail and politeness.
5.00
Excellent

Date of publication
24/03/2018
Date of order
24/03/2018
24/03/2018
Very helpful salesperson; great quality products; lovely deliverymen
5.00
Excellent

Date of publication
24/03/2018
Date of order
24/03/2018
24/03/2018
The two delivery chaps were fantastic - huge and heavy superking mattress- which they managed to get to its destination.
They were on time, polite and utterly reliable- very impressed with Peter and Christoph
Beautiful bed- thank you Beverley for persuading us to upgrade - it was definitely worth it.
5.00
Excellent

Date of publication
23/03/2018
Date of order
23/03/2018
23/03/2018
Purchased a new mattress, delivery was included in price and old mattress taken away for much less cost than competitors. Very helpful sales assistant and it was delivered within the time slot by two very pleasant guys. Can recommend them based upon our experience.
5.00
Excellent

Date of publication
22/03/2018
Date of order
22/03/2018
22/03/2018
delivery was spot on time .
The drivers, Sam and Stuart were so friendly and helpful. Nothing too much trouble.
The furniture is absolute top quality and given the attention to detail throughout we will be talking with you again with regards to another order.
Once again many thanks
5.00
Excellent

Date of publication
22/03/2018
Date of order
22/03/2018
22/03/2018
All members of staff were always efficient and friendly Goods were delivered as promised when the order was made

Excellent web site
5.00
Excellent

Date of publication
22/03/2018
Date of order
22/03/2018
22/03/2018
Very helpful sales staff Mark and most pleasant delivery men who had an unenviable task as the furniture was horrendously weighty. Thanks to Sta, Peter, Frank and Tony. It is good to know that companies such this still exist and give a very welcome personal service.
5.00
Excellent

Date of publication
21/03/2018
Date of order
21/03/2018
21/03/2018
Thanks so much for helping me out when I tried to order on line. My lounge nest of tables arrived within the time slot you had given me. All told all very efficient. Thank you.
5.00
Excellent

Date of publication
21/03/2018
Date of order
21/03/2018
21/03/2018
excellent service throughout- good customer service in the shop. Sofa ready ahead of the date given. Delivery and assembly by Frank and Tony also excellent. Strongly recommend T R Hayes.
5.00
Excellent

Date of publication
21/03/2018
Date of order
21/03/2018
21/03/2018
Everything about TR Hayes was excellent. We were shown a range of the items we wanted - the shop is a wonderful labyrinth so the personal direction was very welcome - by a knowledgeable and professional member of staff; the ordering process was simple, delivery prompt. The delivery guys, Tomasz and Max were cheerful, friendly, helpful and a real credit to the firm. We'll definitely be back.
5.00
Excellent

Date of publication
19/03/2018
Date of order
19/03/2018
19/03/2018
Brilliant service from start to finish
5.00
Excellent

Date of publication
16/03/2018
Date of order
16/03/2018
16/03/2018
Chris and Stewart were such a friendly delivery team, giving us useful hints and tips on furniture maintenance, and not complaining at all about steps and cats.
5.00
Excellent

Date of publication
15/03/2018
Date of order
15/03/2018
15/03/2018
We have bought a LOT of things from TR Hayes over the years and always go back there. We don't live in Bath
The staff are all extremely knowledgeable and approachable. No question too daft.
The delivery was brilliant. We were told in advance and they were on time. Stuart and Frank. Again, quick and efficient and explained everything.
We will return - again and again
5.00
Excellent

Date of publication
15/03/2018
Date of order
15/03/2018
15/03/2018
Great service. Good advice. All staff very helpful. Delivery personnel excellent very careful and considerate
5.00
Excellent

Date of publication
14/03/2018
Date of order
14/03/2018
14/03/2018
From choosing what I wanted right through to delivery, I must say the whole experience was excellent, as it always is from T.R. Hayes.
5.00
Excellent

Date of publication
14/03/2018
Date of order
14/03/2018
14/03/2018
Frank and Stuart arrived promptly - one minute into the three hour window we'd been given They handled the table carefully However, we got the impression they were in a hurry, particularly when we were told that they didn't expect us to check the item there and then - "give the store a ring in a couple of days if you have any problems". Fortunately we've not identified any issues since.
4.33
Good

Date of publication
13/03/2018
Date of order
13/03/2018
13/03/2018
Good selection and fine service all at agreeable prices. The delivery team of Stuart and Pete were first class.
5.00
Excellent

Date of publication
13/03/2018
Date of order
09/03/2018
13/03/2018
two chaps stuert & sam delivered our sofa and chair , no problem getting them in , and were courteous and professional ,altogether we were very pleased with our experience, many thanks to all concerned , including the sales assistant in store on the day of purchase
5.00
Excellent

Date of publication
11/03/2018
Date of order
11/03/2018
11/03/2018
Excellent customer service from start to finish, absolutely first class and couldn't ask for better.
5.00
Excellent

Date of publication
09/03/2018
Date of order
09/03/2018
09/03/2018
Your delivery team of Frank and Tony were really helpful putting the furniture together. Great service.
5.00
Excellent

Date of publication
06/03/2018
Date of order
06/03/2018
06/03/2018
Informed customer service in the shop to help choose the product and advice on use of current mattress. Delivery and assembly was done in a good humoured and patient manner. Great experience. Would definitely recommend over any chain store.
5.00
Excellent

Date of publication
06/03/2018
Date of order
05/03/2018
06/03/2018
Excellent service throughout. If only other other companies would follow suit.
5.00
Excellent

Date of publication
02/03/2018
Date of order
02/03/2018
02/03/2018
Claire worked hard to secure us our sofa and chair of choice when fabric availability changed Kris and Tony delivered our goods and managed our steps and doorways like true professionals - thank you
5.00
Excellent

Date of publication
02/03/2018
Date of order
02/03/2018
02/03/2018
Purchased 2 sofa's, which were delivered on schedule by 2 delivery guys Frank and Tony, who couldn't be more helpful and efficient.

Very satisfied customer.

Patrick and Debbie
5.00
Excellent

Date of publication
01/03/2018
Date of order
01/03/2018
01/03/2018
just love our new dresser. excellent service and very quick delivery.
Delivery drivers very polite and helpful.
5.00
Excellent

trhayes.co.uk

Contact
15-18 London St, Walcot
BA1 5BX Bath
United Kingdom
richard@trhayes.co.uk
trhayes.co.uk
Owner
T R Hayes LTD
15-18 London St, Walcot
BA1 5BX Bath
United Kingdom
Trade register
Companies House 01103138
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with trhayes.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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