Reviews for trhayes.co.uk



Excellent

4.94/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 196 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 410 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
22/01/2018
Date of order
22/01/2018
22/01/2018
Excellent advice and information when recently purchasing a new bed.
The delivery men were excellant(Frank and Kris) and managed to negotiate a difficult stairway with a bulky and heavy bed. Attention to detail I.e. Wearing shoe protectors on a wet day to protect carpets, and removing all packaging after assembling the bed.
Many Thanks
5.00
Excellent

Date of publication
21/01/2018
Date of order
21/01/2018
21/01/2018
Frank and Kris brilliant service
5.00
Excellent

Date of publication
20/01/2018
Date of order
20/01/2018
20/01/2018
Excellent service all around - very knowledgeable and nice staff in shops (Gina), very good turnaround to deliver goods (I ordered a mattress), very efficient delivery with very courteous staff (Frank and Kris). Would definitely recommend.
5.00
Excellent

Date of publication
15/01/2018
Date of order
15/01/2018
15/01/2018
The staff in the shop were very helpful as usual and very accommodating about the delivery as a window had to be removed first. The delivery men were excellent and knew exactly the best way to get the sofa into a very tight fitting space .One of the men who came first explained all we needed to know about the sofa as he has done on previous furniture deliveries about other furniture.
Very pleased
5.00
Excellent

Date of publication
11/01/2018
Date of order
11/01/2018
11/01/2018
Excellent service from the point of buying to the delivery driver by Stuart and Tom.
5.00
Excellent

Date of publication
11/01/2018
Date of order
11/01/2018
11/01/2018
A further delivery of excellent-value sale goods from Hayes, whose staff are always courteous and helpful.
5.00
Excellent

Date of publication
10/01/2018
Date of order
09/01/2018
10/01/2018
Mark was an excellent salesman and he was a major part of our experience and he did a lot of work in our favour. He made sure our furniture was delivered in advance and pushed the delivery for us due to a big event. I have honestly had the smoothest transition to my beautiful and amazing furniture. Thank you TR Hayes and especially Thank you Mark.
5.00
Excellent

Date of publication
09/01/2018
Date of order
09/01/2018
09/01/2018
Service and attention in store was excellent and this was reciprocated when my order was delivered by Sam and Stu. They couldn't have been more pleasant, polite, informative and efficient.
5.00
Excellent

Date of publication
06/01/2018
Date of order
06/01/2018
06/01/2018
Sam and Stuart did a good job on delivery. Thank you very much
5.00
Excellent

Date of publication
04/01/2018
Date of order
02/01/2018
04/01/2018
Beverley couldn’t have been more helpful. Her perception of what was best for us was admirable. Loved the shop.
5.00
Excellent

Date of publication
02/01/2018
Date of order
02/01/2018
02/01/2018
Excellent experience dealing with Hayes as usual. I received friendly helpful service from sales gentleman. Sofa arrived on time & delivered by two willing delivery men who managed to lift it up my many steps & stairs as lounge is upstairs.
5.00
Excellent

Date of publication
23/12/2017
Date of order
23/12/2017
23/12/2017
Frank and Tony on time, fun, incredibly careful swapping beds over and helpful. Love Hayes
5.00
Excellent

Date of publication
22/12/2017
Date of order
22/12/2017
22/12/2017
The whole process of buying a new mattress was really good. The sales personnel were extremely knowledgeable and we ended up with a very comfortable mattress. The delivery men were so helpful and friendly. They covered their shoes so they would leave no marks on my cream carpet and ensured the mattress fitted the bed perfectly before removing and taking away all packaging. Great service.
5.00
Excellent

Date of publication
20/12/2017
Date of order
20/12/2017
20/12/2017
Excellent Sales and advice and amended my delivery time at very short notice - a little early to review the product but good so far
5.00
Excellent

Date of publication
19/12/2017
Date of order
19/12/2017
19/12/2017
Goods arrived well before expected delivery date. On the day goods arrived exactly on time. Goods well packed. Driver and mate unpacked and took the cardboard away. All very efficient.
4.67
Excellent

Date of publication
18/12/2017
Date of order
18/12/2017
18/12/2017
Mark, who helped advise us for our purchase was excellent. He took time to find out what we wanted (a new bed) and discussed at some length what might help with various health problems. He left us alone to lie on beds and discuss things together, and was very knowledgeable. Any questions we asked which were out of his range, he went and found the answer quickly.
5.00
Excellent

Date of publication
18/12/2017
Date of order
18/12/2017
18/12/2017
Really outstanding service. Sofa was only ordered on Thursday lunchtime. Arrived today ahead of delivery time schedule. Delivery men were friendly and efficient and I am very very pleased with my new sofa.
5.00
Excellent

Date of publication
17/12/2017
Date of order
17/12/2017
17/12/2017
Sam and Stuart delivered the chair we chose when it was said they would , carefully and put it where we wanted - just as we hoped and just as we had expected .
5.00
Excellent

Date of publication
14/12/2017
Date of order
14/12/2017
14/12/2017
Bought a wardrobe made by Nolte. The service on delivery from Stu and Sam was excellent. They were polite, attentive to detail and both friendly and professional. The wardrobe itself is fine, although, as ever with pieces of heavy furniture and old Victorian houses, the floor is seldom completely level; this meant additional support was needed to wedge the front corner. Sam and Stu solved the case
5.00
Excellent

Date of publication
12/12/2017
Date of order
12/12/2017
12/12/2017
First class service from initial enquiry through to delivery. Frank and Tony completed everything with a cheerful and punctual delivery. Thank you
5.00
Excellent

Date of publication
11/12/2017
Date of order
11/12/2017
11/12/2017
My salesperson was BH and my delivery men were Frank & Stuart. All three were polite, helpful and gave excellent service.
5.00
Excellent

Date of publication
11/12/2017
Date of order
11/12/2017
11/12/2017
Stu and Frank were the delivery team, on time, assembled the product - job done, thank you
5.00
Excellent

Date of publication
08/12/2017
Date of order
08/12/2017
08/12/2017
Once again well done on your delivery men Stuart and Sam polite and helpful
They do TRHayes proud
5.00
Excellent

Date of publication
07/12/2017
Date of order
24/11/2017
07/12/2017
Frank and Mike did an excellent job in communication, delivery and assembly. I did not comment on the 'goods' as the table was faulty and is being replaced in January.

The TR Hayes customer care is excellent.
5.00
Excellent

Date of publication
06/12/2017
Date of order
06/12/2017
06/12/2017
Excellent service from guidance on purchasing the beds to ordering and then delivery ahead of scheduled. Stuart and Sam were polite ,efficient and all went very smoothly.
5.00
Excellent

Date of publication
06/12/2017
Date of order
06/12/2017
06/12/2017
Everyone's involvement at Hayes from order to delivery was at their usual very high standard. This is why we order our furniture from Hayes. The delivery team, Frank and Tony, were very helpful, patient and careful - excellent ambassadors for the Company.

A well one to everyone.
5.00
Excellent

Date of publication
02/12/2017
Date of order
30/11/2017
02/12/2017
The staff were a delight to deal with. The delivery team were amazing, happy, cheerful and nothing was to much trouble In all - a breath of fresh air compared to the big national companies.
5.00
Excellent

Date of publication
02/12/2017
Date of order
30/11/2017
02/12/2017
I bought 2 recliner chairs. Excellent quality, price and service
5.00
Excellent

Date of publication
25/11/2017
Date of order
25/11/2017
25/11/2017
First class from start to finish. Just what you expect and get from TR HAYES
5.00
Excellent

Date of publication
24/11/2017
Date of order
24/11/2017
24/11/2017
Extremely knowledgable and helpful staff member - which took away all the maze of my initial internet research. Great friendly delivery from Stuart and Mike despite all our steps
5.00
Excellent

Date of publication
24/11/2017
Date of order
24/11/2017
24/11/2017
Point of sale service excellent. Product excellent. Delivery people very efficient, tidy and polite
5.00
Excellent

Date of publication
23/11/2017
Date of order
23/11/2017
23/11/2017
From choice I will always go to TR Hayes. Family values, access to excellent products and at good prices. Delivery is always from people who care. They always have to compete on price but ultimately they remain our go to supplier of furniture. Thank you once again to the Hayes family
5.00
Excellent

Date of publication
23/11/2017
Date of order
23/11/2017
23/11/2017
Delivered on time.

Very pleased with our new furniture.

Unfortunately the extending piece of our table was assembled incorrectly.
The rubber strip that protects the two glass edges as they come together was on the outside edge of the extension piece when in place.
Reassembling the extension piece 180 degrees around not only resolved this but also the pattern in the table and extension ma
4.33
Good

Date of publication
22/11/2017
Date of order
22/11/2017
22/11/2017
We had excellent service from Hayes' delivery men, Stuart and Tony. they arrived on time, constructed the furniture without any fuss and then tidied all the packaging away. The Ercol sofas, table and shelves are really good too
5.00
Excellent

Date of publication
21/11/2017
Date of order
21/11/2017
21/11/2017
Always a pleasure to shop at TR Hayes and the delivery went like clockwork, thanks to Kris and Stuart.
5.00
Excellent

Date of publication
19/11/2017
Date of order
19/11/2017
19/11/2017
The whole experience from choosing a new bed to the delivery of it exactly when they said it would be was excellent. We were given lots of good advice and time when choosing the bed and the guys who delivered and assembled it were very helpful too.
5.00
Excellent

Date of publication
19/11/2017
Date of order
19/11/2017
19/11/2017
From my first visit to the store to delivery I received friendly and professional service. Had help making a decision on what was best for me, making me feel a valued customer, something I have come to expect and received from my local family store.
5.00
Excellent

Date of publication
17/11/2017
Date of order
17/11/2017
17/11/2017
Coffee Table delivered and assembled quickly and efficiently by Stuart and Kris.
really pleased with our purchase ,Good old fashioned service.
5.00
Excellent

Date of publication
16/11/2017
Date of order
16/11/2017
16/11/2017
Excellent quality goods as promised - excellent delivery - two hours trip to our house but arrived before 9.00am and completed the process very comfortably in minutes
5.00
Excellent

Date of publication
15/11/2017
Date of order
15/11/2017
15/11/2017
I have just taken delivery of a bed. Excellent service all round, from the Salesman, Mark, to the delivery men Stu and Kris who arrived on time, sorted out the bed, took all the waste away with them, and returned my neighbour's cat who had sneaked into the back of their van Fantastic service Thank you.
5.00
Excellent

trhayes.co.uk

Contact
15-18 London St, Walcot
BA1 5BX Bath
United Kingdom
richard@trhayes.co.uk
trhayes.co.uk

Owner
T R Hayes LTD
15-18 London St, Walcot
BA1 5BX Bath
United Kingdom
Trade register
Companies House 01103138
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