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T R Hayes LTD
15-18 London St, Walcot
BA1 5BXBath
United Kingdom
Trade register
Companies House 01103138

Reviews for trhayes.co.uk

4.96 / 5.00
Excellent
How is the rating calculated?

179 reviews in the last 12 months

99 %
1 %
3 stars
0 %
2 stars
0 %
1 %
776 total reviews

What other customers say about their experience with trhayes.co.uk

Sort order Latest first 
Absolutely first class all round, couldn't ask for more. Friendly, helpful and very efficient customer service.
 
 Verified review|
2 days ago
Phil the salesman was helpful and listened to what we wanted then showed us a wide selection complete with prices, and some alternatives and left us to decide which we wanted. The delivery came within a week was installed by your team and they even lifted our own mattress on the bed ready. This is why we should support our local businesses. We shall to continue to shop at T.R.Hayes
 
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3 days ago
Incredibly helpful and efficient, coping admirably with adverse weather and a small space in which to work. Extremely careful getting large and unwieldy objects up the stairs and prepared to take the time necessary for the assembly and placement of objects. Delighted and grateful.
 
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4 days ago
We have used TR Hayes to buy the majority of our furniture, we return because the goods on offer are always of the highest quality but always a competitive price.We have just got our new sofas, when we went into the shop the salesman Mark was very helpful and very knowledgeable. The delivery was well organised and Frank and Sam were very careful bringing in and setting up the sofas.
 
 Verified review|
Every step in buying our new mattress has been straight forward, easy and pleasurable. Our sales person SH took us through the process of deciding on a mattress with great skill; listening, adapting and informing us along the way. Delivery, by Steve and Kris, was on time and managed with good humour, care and friendliness. Hayes have my absolute recommendation.
 
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1 week ago
Everything good.
 
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1 week ago
The delivery men,steve and max were very helpful and polite. They moved my old furniture into the garage for me,nothing was too much trouble.
 
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2 weeks ago
Our rug was delivered on time by Steve who was excellent in his manner and helpfulness. He unpacked it and made sure we were happy with the goods before he left. Excellent service from Hayes as usual.
 
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3 weeks ago
Richard Hayes gave us his personal service to help with our choice of beanbag. He sent photos of each so that we could identify which one we would like. This is far beyond the usual service received when ordering on line and we were most impressed.
 
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3 weeks ago
We have just bought our third bed from them. If you are looking for good customer service, dealing with people who know their products you are looking at the right store, and our daughter has just done loads of research before buying a sofa and decided to buy for Hayes.
 
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3 weeks ago
TR Hayes provide great customer service and we have always been very happy with the products and the service they provide. The time care they take one ensuring you buy the right thing (on this occasion, a ViSpring bed) for you is excellent. Thank you.
 
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4 weeks ago
The T R Hayes stores in Bath are a delight to browse through. Huge choice of products to suit all tastes and friendly, knowledgeable staff to help guide customers through the selection process. Delivery was as expected and the two gents who brought our new furniture were friendly and efficient. In all, a pleasurable experience and we will certainly return when we are looking for more furniture.
 
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4 weeks ago
Great shopping experience all round. Delivered early, efficient and friendly staff.
 
 Verified review|
Having recently moved from Brussels to Bath, we wanted some new furniture for our new flat. Over a few months, we bought a dining table and chairs, a coffee table, an occasional table and a sofa bed - all from TR Hayes. Hayes’ selection is varied and of extremely high quality. The company is clearly focussed on providing the highest customer service, from sales to delivery. We are delighted.
 
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1 month ago
Excellent product knowledge always on hand from friendly in store staff. Delivery man couldn't have been more helpful and informative.
 
 Verified review|
While looking round the showroom the assistants were there for us if we needed help but let us wander on our own if not needed, we were given 2 hour delivery slots unlike some firms who just gave a date, The furniture was excellent, good quality and a competitive price, there is also a nice cup of coffee if wanted
 
 Verified review|
My delivery was on time, and placed in the desired position upstairs. The two delivery men, Steve and Max, kindly removed their shoes as my carpets are new. They were helpful and courteous.
 
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1 month ago
Very friendly delivery driver even though it was pouring with rain.well done
 
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ON time for delivery. Gentlemen quick and efficient. Service in store good which is most welcome these days
 
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1 month ago
Delivery slot was kept, the driver called beforehand. Sofas removed quickly nothing too much trouble, then new sofa built up and positioned where I requested. All rubbish cleared, Steve & Max did a great job, will definitely use again.
 
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