Our sofa was delivered by Ed & Sam who were both really professional, careful and made sure everything was in order before leaving. Very happy with the quality of our choice which was made at the pop-up store. Both Sarah and Steve were incredibly helpful, gave us space & time to make our decisions. Steve was responsive to emails and very helpful. Thank you all.
Chris and Max were the two people who delivered my 3 seater sofa today. They were extremely pleasant and very efficient. They looked at the two entry points and chose the best one for easier access so didn't just blunder in through the front door hoping it would fit.
I have had nothing but great service from T R Hayes and look forward to enjoying my purchases.
2021-09-15T14:56:19Z 3 days ago
Delivery time was estimated at 12 weeks, but it took 5 weeks longer. That was understandable in the current circumstances. I asked for an update and then had to telephone again to chase. It would have been appreciated if we could have been informed about the delay without having to do this. This is why customer service stars are 3 and not 5! Alan in sales and Steve on delivery were excellent.
Excellent shop experience and very good and helpful delivery personnel.
2021-09-14T06:43:10Z 4 days ago
Excellent customer service and fab delivery guys!!!
2021-09-12T14:34:14Z 6 days ago
excellent service and great bed
2021-09-12T09:48:41Z 6 days ago
I bought a 2 seater sofa to replace an old one. I was lucky to have Alan help me find the perfect replacement, he listened to my requirements and showed suitable sofas, he was very knowledgeable and helpful. I am delighted with my purchase and TR Hayes will be my first point of call for future shopping.
Steve and Sam delivered the sofa, removed the old one without fuss and with a smile.
Delighted with our super comfy new mattress, chosen with good advice from Bruce who was happy to let us take our time, and painless and cheerful delivery by Steve and Ed despite us living in an awkward location.
2021-09-10T08:30:03Z 8 days ago
Excellent communication and flexible delivery dates and times. A 2 hour delivery slot makes it all very convenient. Frank was speedy and polite while delivering our chairs. Many thanks.
2021-09-07T13:43:25Z 11 days ago
Steve and Ed were excellent today with the delivery of our new office chair.
Made moving in a pleasure, all staff very helpful a good experience all round. I would highly recommend them to anyone
2021-09-04T09:39:16Z 14 days ago
Delivery team (Frank and Steve) were prompt, efficient and helpful.
Goods exactly as ordered. Very pleased.
Experience of customer service was mixed.
2021-09-03T06:12:00Z 15 days ago
Have been delighted with the personal service I have received from TR Hayes this year, while buying several items, especially from Alan.
Last week I took delivery of a very heavy bed. Steve and Ed had to carry the bed up 40 steps to my front door and still arrived with a smile on their faces.very impressive service from this excellent local company . I shall certainly use them in the future.
2021-09-02T14:34:42Z 16 days ago
Excellent customer service from the sales person, Simon, and the delivery men, Steve and Sam R.
Thank you so much TRHayes team you are awesome!
I bought a sofa and armchair (which are so comfortable). The sales person was Simon and the delivery team were Steve and Sam R., they were amazing setting up the furniture in exactly the right spot and plugging in the chair and demonstrating the reclining buttons etc.
Definitely 10/10 for TR Hayes. FREE DELIVERY TOO which is an important factor.
2021-08-28T09:41:10Z 21 days ago
Phil in sales was knowledgeable, pointing me to suitable items within my budget.
Steve and Sam R went above and beyond when doing delivery, solving access issues imaginatively.
First rate service
2021-08-25T11:51:18Z 24 days ago
I love shopping at TR Hayes because you always get great help and advice. The customer service is excellent.
Both Phil in your sales team and Steve your delivery man were really friendly and helpful and made the whole process quick and easy.
We will definitely be back to see you soon.
Lucy from Bath
Simon in sales was always extremely helpful.
Steve and Sam R made the delivery and were extremely polite, careful and very helpful in moving the old furniture out of the way before installing the new. We would have no problem in recommending them to anyone