Reviews for trhayes.co.uk



Excellent

4.96/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 177 Trusted Shops reviews collected in the last 12 months.
In total, trhayes.co.uk has already collected 615 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
15/02/2019
Date of order
15/02/2019
15/02/2019
Delighted with the mattress we chose. Salesman Bruce very helpful.
5.00
Excellent

Date of publication
14/02/2019
Date of order
14/02/2019
14/02/2019
Very efficient and pleasant delivery team, who fitted table quickly. When I rang t query which type of surface and cleaning process, customer service agent very helpful.
5.00
Excellent

Date of publication
13/02/2019
Date of order
13/02/2019
13/02/2019
Excellent product and excellent customer service. as usual.
5.00
Excellent

Date of publication
11/02/2019
Date of order
11/02/2019
11/02/2019
Lovely delivery drivers Stuart and Thomas and great customer service from Phil in the store. Lovely corner sofa suite. Very pleased.
5.00
Excellent

Date of publication
11/02/2019
Date of order
11/02/2019
11/02/2019
All team members were very helpful and did what they said. Max and Frank were polite and careful when delivering our bed
5.00
Excellent

Date of publication
11/02/2019
Date of order
11/02/2019
11/02/2019
Another great experience dealing with T R Hayes. Everything was perfect
5.00
Excellent

Date of publication
08/02/2019
Date of order
08/02/2019
08/02/2019
All very good, as ever. We were impressed by the command of your person in charge of the four people involved in out double delivery yesterday - to our house and onto a flat we let. Although the dockets were inaccurate, he organised things well and ensured the right things went to the right destinations.
5.00
Excellent

Date of publication
08/02/2019
Date of order
06/02/2019
08/02/2019
Another excellent product at a great price delivered by a friendly helpful delivery team
5.00
Excellent

Date of publication
08/02/2019
Date of order
08/02/2019
08/02/2019
Excellent service, friendly helpful staff. Delivery as arranged in spite of awful weather. A pleasure to shop there
5.00
Excellent

Date of publication
03/02/2019
Date of order
03/02/2019
03/02/2019
As usual at Hayes, great service at every step of the purchasing journey. Knowledgeable sales staff, efficient back office staff and really customer focussed and helpful delivery team. We have purchased most of our furniture from Hayes and they have never let us down.
5.00
Excellent

Date of publication
31/01/2019
Date of order
31/01/2019
31/01/2019
We have bought huge amounts of furniture from T R Hayes for over 40 yrs. recently had delivered, bed, new Skoby table, Horncliffe settee and today bed side cabinets Every part of the transaction is easy and customer facing. The delivery guys don’t rush and explain the products. Truly great service - a lot of businesses could learn from old and young Mr Hayes.
5.00
Excellent

Date of publication
29/01/2019
Date of order
29/01/2019
29/01/2019
Footstool delivered well in advance of estimated delivery date, by extremely pleasant man called Frank. Vey efficiently assembled and packaging removed quickly.
5.00
Excellent

Date of publication
27/01/2019
Date of order
27/01/2019
27/01/2019
As always, a very helpful member of staff. Lifting coffee tables around to help us decide what would fit in best with our furniture.
Delivery earlier than expected, which was nice.
A very clear speaking lady( sunny disposition) on the phone telling us of our delivery date.
Delivery men perfect within the time slot.
5.00
Excellent

Date of publication
23/01/2019
Date of order
23/01/2019
23/01/2019
Very efficient. The order came in earlier than expected and was delivered with care. Thanks to Stuart and Max, and Mark for help with the order.
4.67
Excellent

Date of publication
23/01/2019
Date of order
23/01/2019
23/01/2019
Excellent service - no pressure to buy. Quick delivery at allotted time.
4.67
Excellent

Date of publication
21/01/2019
Date of order
21/01/2019
21/01/2019
Delivery of sofa was so easy. Chris and Tomak even suggested felt feet and took sofa apart to fit them.
4.67
Excellent

Date of publication
20/01/2019
Date of order
20/01/2019
20/01/2019
We were looking for furniture and flooring for our new contemporary house and were impressed by the range of products on offer. Being able to browse around the extensive showrooms and have staff answer our many questions was so helpful - the perfect shopping experience. A great range of products, knowledgeable and helpful staff, competitive prices and all round excellent service.
5.00
Excellent

Date of publication
20/01/2019
Date of order
20/01/2019
20/01/2019
We can’t seem to stop purchasing from this store Totally enjoyable experience from the minute you walk through the doors to the day the lovely delivery team arrive at your home. This purchase was actually just a quick email to Richard Hayes who dealt with the order personally & item arrived & delivered earlier than anticipated by the smiley happy Stuart & Peter . Nothing is too much trouble ever
5.00
Excellent

Date of publication
19/01/2019
Date of order
22/09/2018
19/01/2019
From Mark delivering outstanding customer service to Frank on delivery who was so patient when he was given the wrong code to the key safe in order to access the property , I applaud you all. I have had amazing experiences with previous deliveries this year too Sam? Was brilliant . Dispatch / delivery team is second to none, so far nothing is too much trouble - Thank you
5.00
Excellent

Date of publication
15/01/2019
Date of order
15/01/2019
15/01/2019
Excellent experience I've bought from here before and am very glad that I did return. The sales person was really helpful and not too pushy - just the right amount of advice without over-selling. Surprised that delivery came MUCH quicker than we expected. The office lady who arranged this was brilliant - all done within 24 hours. The delivery team were polite, careful and friendly. Thanks
5.00
Excellent

Date of publication
15/01/2019
Date of order
15/01/2019
15/01/2019
They said 8-10 weeks delivery but it came in about 3. Very happy so far with recliner purchased in sale using preview voucher so happy with the price too. If I had a bigger place I would by more stuff from their contemporary department as there are loads of interesting and attractive items on display. Delivery department is always cheerful and efficient Nice to buy things from a proper shop.
5.00
Excellent

Date of publication
14/01/2019
Date of order
14/01/2019
14/01/2019
TR Hayes is such a great shop to deal with: helpful, friendly, knowledgeable non-pushy staff. Delivery was on time, went smoothly, and Frank very helpfully unpacked for us.
5.00
Excellent

Date of publication
14/01/2019
Date of order
13/01/2019
14/01/2019
Friendly personal service. Prompt and courteous delivery.
5.00
Excellent

Date of publication
13/01/2019
Date of order
13/01/2019
13/01/2019
Great shop and friendly staff. We were kept fully updated with regard to our order, had delivery on the day of our choice and were very pleased with the furniture once it arrived.
5.00
Excellent

Date of publication
11/01/2019
Date of order
11/01/2019
11/01/2019
We are very satisfied with the wardrobes which were delivered and assembled by Stu and Frank on Wednesday 9th Jan. This was done in a professional manner, building unwieldy units with a skill and competence which we had been advised is a hallmark of T.R.Hayes. We are confident that the minor damage, which would have happened in transit from Germany, will be appropriately rectified by T.R.Hayes.
5.00
Excellent

Date of publication
10/01/2019
Date of order
10/01/2019
10/01/2019
Delivered very quickly and professionally, as always
5.00
Excellent

Date of publication
09/01/2019
Date of order
07/01/2019
09/01/2019
Helpful friendly staff in store in p5
5.00
Excellent

Date of publication
05/01/2019
Date of order
22/12/2018
05/01/2019
Very efficient service. Not had time to unpack the item as self assembly and have to get help to do that. The mattresses look great though. Friendly helpful delivery men.
5.00
Excellent

Date of publication
01/01/2019
Date of order
01/01/2019
01/01/2019
As usual first class service with all staff at Hayes.
5.00
Excellent

Date of publication
23/12/2018
Date of order
23/12/2018
23/12/2018
Well laid out & extensive showrooms, giving an ideal browsing experience & lots of choice. When we had questions to ask there was always a knowledgable member of staff available. Quality of merchandise is unquestionable & we ordered with confidence. Delivery before Christmas was promised & this was honoured; come the day, delivery was made during the given timeframe. A good shopping experience
4.67
Excellent

Date of publication
21/12/2018
Date of order
21/12/2018
21/12/2018
Alan from sales with Stuart and Frank on delivery showed how customers should always be treated.
5.00
Excellent

Date of publication
21/12/2018
Date of order
21/12/2018
21/12/2018
Knowledgeable staff, excellent service and communication, and honoured their price promise without quibbling.
5.00
Excellent

Date of publication
18/12/2018
Date of order
18/12/2018
18/12/2018
Fantastic service as always. Product is perfect and delivered in time for Christmas, despite delivery being in Devon. Would not go any where else for furniture for our home.
5.00
Excellent

Date of publication
10/12/2018
Date of order
10/12/2018
10/12/2018
Very happy with the service I received. Staff very helpful and the delivery men polite and courteous.
5.00
Excellent

Date of publication
07/12/2018
Date of order
07/12/2018
07/12/2018
Lovely customer service which seems to be pretty hard to find these days.
An easy and smooth purchase and was given lots of time to decide on which bed was best for me with lots of information on each kind of bed I was looking at.
Will return for other purchases and would recommend to friends.
5.00
Excellent

Date of publication
06/12/2018
Date of order
06/12/2018
06/12/2018
Friendly, helpful advice in the shop. Good value. Excellent customer service between order and delivery (personal attention by Andrea). New furniture kept in storage until it was convenient for delivery. Courteous delivery by Frank and Max at time specified. The furniture carried in, put together and all waste removed. A first class experience from start to finish Well done Hayes
5.00
Excellent

Date of publication
04/12/2018
Date of order
05/11/2018
04/12/2018
Very pleased with the way my order was handled. I was kept updated all the way through and delivery was earlier than anticipated. A delivery slot of 2 hours was confirmed on the day and the item was well packed and the driver unpacked it and took the packaging away. The item is exactly as advertised and I am very happy with it, Would thoroughly recommend TRHayes to anyone.
5.00
Excellent

Date of publication
04/12/2018
Date of order
04/12/2018
04/12/2018
All the staff of this company are friendly, helpful and efficient. We were given a date and time slot for delivery. The delivery guys placed the item in the room, unpacked it and took away all the packaging. Can't fault the service or product. Excellent. Would use again & would definitely recommend.
5.00
Excellent

Date of publication
04/12/2018
Date of order
04/12/2018
04/12/2018
The staff are friendly, helpful & efficient. We were given a convenient date & time slot for delivery. The delivery guys placed the item in the room, unpacked it and took away all the packaging. Both the service and product are excellent. We would definitely use this company again & would recommend.
5.00
Excellent

Date of publication
23/11/2018
Date of order
23/11/2018
23/11/2018
Customer service the 'old-fashioned' way (i.e. staff who know about their product and care about their customer), along with a great product range from traditional to very contemporary. And a car park for customers right in the centre of Bath The delivery guys, Frank and Tom, were brilliant too.
5.00
Excellent

trhayes.co.uk

Contact
15-18 London St, Walcot
BA1 5BX Bath
United Kingdom
richard@trhayes.co.uk
trhayes.co.uk
Owner
T R Hayes LTD
15-18 London St, Walcot
BA1 5BX Bath
United Kingdom
Trade register
Companies House 01103138
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with trhayes.co.uk in their own words.

Calculation of the score is based on the overall rating
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4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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