The delivery was prompt to the appointed time and the two representatives were courteous and efficient and safe in the current circumstances
We also had excellent service in attending the main shop in town later in the day
Very nice Ercol sofa delivered today by a couple of smashing and efficient chaps who knew exactly what they were doing! But then this is the service we always get from Hayes! Thank you.
5 days ago
First time we purchased from T R Hayes and we are thoroughly pleased with our sofa and ottoman. We went into the shop having an idea of what style we were looking for and Claire, who was very knowledgable, helped us make our final decision. All the staff are friendly and helpful. Everything in the shop is of excellent quality and ideal if you want something that is unique. Thank you T R Hayes.
Can't fault service from Hayes from start to finish. Staff all very helpful inshore and sofa delivered by Steve and Tom who were amazing - even cut back straggly branches to ensure the sofa was not marked when bringing it in.
Steve & Tony who managed the delivery went beyond normal service and could not of been more helpful in carrying our furniture delivery to our 2nd floor room and placing our suite in a comfortable position. They were friendly, professional and tidy and a credit to T R Hayes.
10 days ago
Fabulous shop, lovely goods and staff could not be more helpful.
Ben is brilliant.
Steve and Tony delivered this morning and assembled our new furniture. Amazing service, super friendly and great job. Thank you all so much, we will def be back
12 days ago
Ordered my bedroom furniture on the 24th,July which was within lockdown, told to expect a 4- 6 week delivery.( could be an extra 2 weeks max) . Eventually delivered Friday 13th November, 16 weeks later.
I would have appreciated a message or some sort of apology.. but none received. Pleased with delivery drivers and furniture. But disappointed with customer service .
16 days ago
A really excellent experience from the initial discussion around colour options to delivery and assembly. Very pleasant and knowledgeable staff. I am really delighted with the table and the professionalism of the Steve and Tony who put it all together.
17 days ago
Had excellent service from Mark. He couldn't have been more helpful in these difficult times of shopping online. Really helped narrow down some picture choices for me, and I cant be happier with the ones I have bought. Went back to the shop after his service around a chair I purchased. Still same excellent quality of service. I will be back...
We're repeat customers - this shop is excellent from the attitude of all their staff especially the amazing delivery staff, Steve, Tony & Sam to the quality of thier goods . Nothing has been too much trouble for them e.g. one of the shop staff asked Steve to bring a display chair to my house to make sure it would fit through the extremely narrow door.He did, it did and we're very happy!
19 days ago
We would like to take this opportunity to thank you and all your team for your proficient service with our recent delivery on all our furniture.
From Sally in sales through to your delivery guys who were professional and most careful in delivering and installing all the furniture.
20 days ago
Great service from Claire in sales through to Steve & Tony delivering our new sofas. Would recommend T R Hayes.
23 days ago
Purchased three items of furniture. No pressure selling good old fashioned service.The delivery date was met, even in these troubled times.
Steve and Tony delivered the furniture on time excellent job,no mess,job well done.
Steve and Tony were excellent. They arrived on time and quickly and efficiently brought our furniture in and assembled it. No mess excellent service
Steve and Tony rang me 10 minutes before delivery and were extremely efficient and quick to deliver the new mattress and take away the old mattress
25 days ago
Experienced knowledgeable staff who were happy to help and advise without trying to exert undue influence.
Carpet department was excellent and fitters were first class. Friendly , efficient and tidy.
Furniture staff dealt with all enquiries and calls with courtesy and efficiency.The delivery team was very quick and tidy.
Overall a painless and deahappy experience during these very strange times