Reviews for trhayes.co.uk



Excellent

4.91/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 135 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 289 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Excellent service as usual. We ordered a new mattress which was in the Sale over the telephone. It was delivered within the quoted time scale. The delivery men took all the packaging away. A very professional and efficient service.
5.00
Excellent

Patrick - Herts
We have just purchased a new bed and office furniture and Beverley looked after us throughout. Her knowledge and expertise were very helpful particularly in choosing the bed. Delivery was on time and very satisfactory including putting all the items together. Altogether an excellent service. Many thanks.
5.00
Excellent

Superb customer service from sales staff, delivery staff and management.
Goods bought in sale, 'unseen' & ex-display but all our queries were answered and photos emailed to us. Delivery & assembly was just as scheduled. We were treated as if we were paying top-of-the-range full price. I shall highly recommend T.R.Hayes at any opportunity.
4.67
Excellent

I have nothing but praise for the service I have received, particularly over one difficult order, which was resolved with courtesy and satisfaction. My other recent orders were carried out smoothly and on schedule. I am delighted with the items purchased, both of which are of excellent quality.

Staff and efficiency combine to make shopping with TR Hayes a pleasure
5.00
Excellent

Beverley in the beds department was fantastic with such depth of knowledge. After trying many beds we chose a Harrison Royal to replace the same model we purchased 10 years previously from yourselves. The bed arrived in the week promised and the delivery men were exceptional. They made light work of handling such a heavy mattress and base whilst manouvering them up a narrow and twisted staircase.
5.00
Excellent

Very considerate salesman (Ian), who took on board our preferences and gave us his expert advice without forcing us to choose a particular mattress. We felt that we had been helped to make an informed decision.
5.00
Excellent

everything was quite brilliant. You estimated 8 weeks to make my footstool & twas exactly 8 weeks. You undertook to phone and confirm the agreed delivery time slot & it was just that. The driver unpacked and removed the packaging. who could ask for better than that ? michael ward
5.00
Excellent

very satisfactory as usual. Simon extremely helpful
5.00
Excellent

Really pleased with the selection of furniture on offer and the amazing reductions in the summer sale. Salespeople and delivery people were all very helpful.
5.00
Excellent

Excellent service and polite, helpful and courteous delivery men. Highly recommended
5.00
Excellent

A truly excellent service supplied by the Furniture Dept (Simon) from my initial Stressless Chair enquiry, right through to product delivery. A 5-star service, throughout, many thanks.......
5.00
Excellent

Excellent service in shop. Office staff very obliging. Two delivery guys were excellent and very careful too. Would definitely recommend T R Hayes to others. Thank you
5.00
Excellent

Very competitive prices.
Delivery 6 weeks against quoted 10-12weeks.
Goods delivered on time and the date agreed.
Customer service excellent. Visited shop 3 times before making final decision.
Each time staff offered constructive comments without pushing us to make a decision. First dealt with company 40 years ago and still go back even though we now live some 50 miles away.
5.00
Excellent

After being quoted a time of ten wks the goods took sixteen wks which could have been made more acceptable if we had been kept informed of the delay. Even after enquiring at fourteen weeks and being told that the goods were expected in the warehouse three days later we had no communication until more than a week after this. Very poor customer relations.
4.00
Good

Very helpful sales staff(Ben), delivery guys also very good. Prompt delivery spot on time.
5.00
Excellent

Very good, no complaints whatsoever.
5.00
Excellent

There is no denying this was the biggest bargain I have ever acquired. It was a £3,846,00 Duresta three seater for £999.00 in the "crazy" sale event. The whole purchase was managed well by Hayes staff despite a small crowd of people in the queue outside and the vastness of the showroom. Absolutely everone was so helpful, showing us to a sofa area and guiding us to payment. Efficient delivery.
5.00
Excellent

Great customer service and efficient delivery. A fine example of a local independent shop.
5.00
Excellent

As always,excellent service,no sales pressure from Bruce,happy to advise but no pressure for a sale.Delivery was easy,arrived when stated,chair brought in and assembled,very polite and courteous .
5.00
Excellent

Great quality products and excellent customer service from a proud family business. Couldn't recommend enough
5.00
Excellent

This was our first time shopping at Hayes and what an excellent experience with a fantastic range of quality products and superb customer service. Whole team gave friendly and knowledgeable help. In particular Simon spent much time over a number of visits to give us balanced guidance and information but with no pushy sales pressure. As a result we bought with total confidence. We will be back
5.00
Excellent

As always, the best furniture shop I have ever come across. Good range to choose from, quality products, swift delivery and friendly staff.
5.00
Excellent

Excellent service from purchasing to delivery and delighted with our purchase. T R Hayes certainly deserve their 5rating.
5.00
Excellent

Friendly, efficient and very helpful staff. Have purchased a number of furniture items over the years and been very pleased with the service received.
5.00
Excellent

I love this shop. There is a good variety of styles of furniture, at a range of prices appropriate for quality goods (but some were too much for us) The staff were helpful.
5.00
Excellent

Each of my 3 purchases from TR Hayes has been a real pleasure. The staff are nice and helpful, the goods are top quality and the communication re deliveries is second to none - I love TR Hayes
5.00
Excellent

Good choice of sofas. Good value for money. Good customer service. Efficient and timely delivery.
5.00
Excellent

Considering this sofa and chairs were in the show room and ex display and had probably been sat on by numerous people it arrived today in pristine condition.
We were delighted with the 50 off.
It will take some getting used to...... our old sofa was very saggy This helps us sit more upright.
Can't fault the professionalism of delivery men
4.33
Good

Good service in store, nice product, prompt and cheerful delivery
5.00
Excellent

first of all what a pleasure to get such good service in this store from mark.
my chair looks wonderful.
sam the delivery man must be given 10 out of 10 polite on time and so carefull moving thie cahir around till it was in the right room and place.
excellent sam
5.00
Excellent

Recently purchased a Bedding Box from T R Hayes. Excellent service all round and the quality of the box is superb. Will definitely shop here again.
5.00
Excellent

I cannot fault this shop. If I wanted anything electrical (sadly they have closed the department) or furniture they are always my first port of call. More often than not I get exactly what I want. Keep up the excellent work please. Thank you to all the staff past and present.
5.00
Excellent

As good as ever, the simple reason for returning to Hayes
5.00
Excellent

Jupiter Oak Dining Table delivered yesterday. Looks very good. Most especially, we were really impressed by the two chaps who delivered it and put it together. Such nice guys who paid great attention to detail and even asked if they could put dampeners on the bottom of the legs for us. Actually, all this is entirely characteristic of the service TR Hayes provides. Can't be beaten. Thank you
5.00
Excellent

Bought an office chair from this long standing Bath firm. Absolutely delighted with every aspect of the transaction. The sales team were very helpful and kept me updated with regard to delivery. The delivery was punctual and as arranged - and the delivery man even assembled the chair I couldn't ask for more - a wonderful shop
5.00
Excellent

We bought a Tetrad chair without having seen it, but based on the quality of other similar products in store. After initial disappointment, due to the fabric we had chosen being discontinued, your salesman Mark (O'Grady) was extremely helpful in achieving a satisfactory resolution. The chair arrived this week and looks great.
5.00
Excellent

We have purchased Nolte bedroom furniture and are delighted with every aspect of the service we have received from T J Hayes. The quality of the product, the care and speed of the fitting and the competitive price.

In the past our experience has always been excellent.
5.00
Excellent

Excellent staff. Very helpful. I was informed of the delivery day promptly. The book case was delivered on time. The delivery drivers put the book case together for me. The book case is wonderful and has lots of space for my books. It looks lovely in my dining room. I am extremely pleased with my purchase. Thanks to everyone.
5.00
Excellent

Excellent service as usual.
5.00
Excellent

Your staff member, Mark (Marko), who assisted us when we purchased our new bed, was very helpful and friendly. Everything went according to plan, with the delivery taking place within the specified time period. We are very pleased with the Tempur bed, mattress and pillows.
5.00
Excellent

trhayes.co.uk

Contact
15-18 London St, Walcot
BA1 5BX Bath
United Kingdom
richard@trhayes.co.uk
trhayes.co.uk

Owner
T R Hayes LTD
15-18 London St, Walcot
BA1 5BX Bath
United Kingdom
Trade register
Companies House 01103138
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