trhayes.co.uk
Reviews:

274 reviews in the last 12 months1,905 total reviews  

4.95
Excellent
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Top positive review

10 Aug 2023
 Verified review
We live in North Yorkshire and found this wonderful furniture store whilst visiting Bath…….what a find ! An amazing selection of traditional and contemporary furniture, displayed beautifully over many floors. Sally, a most pleasant sales lady, helped us to make our choice of table, chairs and sideboard - her extensive knowledge of all the ranges was so helpful and her input most valuable and welcome. Delivery was arranged by Stuart ( of dispatch)…..so lovely to speak to an actual person - who was charming and most accommodating. Our furniture arrived yesterday, transported and delivered by Sam and Jake who were most pleasant and helpful…… even though the trip took them almost 5 hours , they assembled the table and demonstrated how it extends and then positioned everything as I requested- nothing was too much trouble and we are delighted with our new furniture…..it looks perfect in our new kitchen diner. Many thanks to the whole Hays team…….it has been a joy to shop with a company where customer service is their priority……..we'll definitely be returning soon !

Top negative review

1 Feb 2024
 Verified review
Our ordered bed settee was originally due to be delivered at beginning of Dec. 2023. It was delayed by the manufacturer until late Jan this year. but I was only informed of this when I phoned Hayes to obtain a specific day in early Dec. I was told then that I would be informed immediately it came in in Jan. and would be delivered on the first delivery day for our area. Again that did not happen! However I must give full credit to Frank and Rob our delivery team who took every possible care to ensure the item and our newly decorated rooms were not damaged. They took time to explain the bed settee mechanism and were both very polite
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Reviews for trhayes.co.uk

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2 days ago
 Verified review

All in all an excellent experience - thank you.

I bought a Hypnos beds from HR Hayes in the autumn 2023 as I was in the process of buying my first house and was due to complete in the next month or so. I visited Hates on a couple of occasions to look at and try their range of divan beds. The customer service I received on both occasions from Rebecca was great - she was very helpful and patient as I tried different beds and asked questions. Unfortunately, the date of my house completion was delayed and once purchased my bed became available before I was able to receive it in my new home. Hayes were very good in holding onto the bed for me until I’d moved in and was in a position to have it delivered. Delivery was great from Frank and Paul, with good communication beforehand about delivery time and quick installation in my chosen room. All in all an excellent experience. I would recommend Hayes to others without hesitation. Thank you.
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20 Feb 2024
 Verified review

Delivery service of TRHayes

Both Paul and Phil were polite and friendly, nothing was too much trouble. I had my snuggler delivered through the front door and the larger sofa had to be transported to come in through the back door. I had removed the door to the front room to give more room and they replaced it for me before they left. Very satisfied with the service.
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28 Feb 2024
 Verified review

Fantastic service from buying, to a great and very helpful delivery!!!

Really happy with the service from buying our new bed to the delivery and installation by Arron & Dom, who very kindly took off their shoes after seeing the cream bedroom carpet, they were very careful and mindful getting the bed upstairs after unpacking it in the van to save any dirt coming into the house!!! Thanks guys, great job!!!!
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6 days ago
 Verified review
We were given excellent advice to enable us to buy the correct seating to suit our needs. The service when we bought the seating was also excellent. Again we were given options to suit our needs. The delivery men were all very pleasant and polite and respected my property and protected my carpets during the delivery.
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28 Feb 2024
 Verified review
When paying for our bed there was some confusion over which fabric was in which price bracket and what discount should apply. It was all sorted but took a while. The response to my calls about the delivery were not replied to in a timely manner but the delivery itself was good thanks to Frank and Paul effort
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11 days ago
 Verified review
New Sofa Bought a new sofa from TR Hayes, excellent service from purchase to delivery. Kept fully informed all the way until delivery, which was today, couldn’t fault the delivery guys Tony and Dom, brought it into house and checked everything, absolutely loving my new sofa! Thanks TRHayes, we will be back!
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23 Feb 2024
 Verified review

Excellent service throughout

Professional and attentive help with choosing furniture from Phil Bartlett. When there was an issue with the order Mark O’Grady went over and above to resolve it. The delivery duo of Tony and Dom were thoughtful and careful about the way they handled the delivery, unpacking and assembly of the furniture.
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7 days ago
 Verified review
A great company to buy from, the staff are courteous , friendly and knowledgeable. They each have good areas of knowledge and understand the importance of helping their clients reach the best outcome. The company have an extensive range of furnishings which are well worth viewing.
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GW
Gillian W.
Batheaston Bath
27 Feb 2024
 Verified review
Amazing choice of furniture, really helpful guidance from Julia, careful delivery by Paul and Phill. We are delightd with all four items: a striking and comfy chair, a beautiful rug which goes with it, and two stylish pieces of office furniture made of recycled wood.
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5 days ago
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Paul and Dom delivered my 2 sofas on a rainy day. They came prepared with a floor rug, removed their shoes and were polite and officiants with the delivery. T R Hays always go that extra mile of good old fashion service.
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22 Feb 2024
 Verified review
Always such good service with your firm. Paul and Phil the delivery team are really nice chaps. Very polite and helpful. We had really good service in the bed department too from a young lady, afraid I forgot her name.
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23 Feb 2024
 Verified review
Salespersons are knowledgeable, and spend time with you, helping you understand the differences particularly when choosing a bed. Delivered by Frank and Paul, polite and courteous, respected our home.
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1 Mar 2024
 Verified review

Getting all right

The sales contact (Rebecca) was informative without pressure, the furniture came sooner than expected, and delivery (Phil and Dom) was helpful kind and positive. We didn't wish for any more.
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13 hours ago
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Delivery drivers Jo and Paul

I had a damaged table and the two delivery men who collected it were called Jo and Paul and they couldn't have been more nicer to me. They were such a lovely and helpful pair.
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21 Feb 2024
 Verified review

Great customer service & delivery

Delivery guys, Frank & Dom arrived promptly, were courteous & helpful , quick & tidy. Store rang day before to tell timing of delivery.
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6 days ago
 Verified review
We had Paul and Tom deliver our lounge furniture today,and they were excellent, done a really professional job,and l would recommend them.
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26 Feb 2024
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Great all round service, From the sales team to the delivery team (Paul and Phill), the experience was top notch! Would highly recommend.
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4 days ago
 Verified review
Item delivered on time,assembled by Aaron and Paul who were very professional and courteous a great service provided by TR Hayes
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6 days ago
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Paul and Dom were excellent in putting the furniture together, clearing away and checking that we knew how everything worked.
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4 days ago
 Verified review

Five Star Service

Aaron and Paul were efficent, polite and knowledgeable with the delivery.
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