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Top positive review
10 Aug 2023
Verified review
We live in North Yorkshire and found this wonderful furniture store whilst visiting Bath…….what a find ! An amazing selection of traditional and contemporary furniture, displayed beautifully over many floors. Sally, a most pleasant sales lady, helped us to make our choice of table, chairs and sideboard - her extensive knowledge of all the ranges was so helpful and her input most valuable and welcome. Delivery was arranged by Stuart ( of dispatch)…..so lovely to speak to an actual person - who was charming and most accommodating. Our furniture arrived yesterday, transported and delivered by Sam and Jake who were most pleasant and helpful…… even though the trip took them almost 5 hours , they assembled the table and demonstrated how it extends and then positioned everything as I requested- nothing was too much trouble and we are delighted with our new furniture…..it looks perfect in our new kitchen diner. Many thanks to the whole Hays team…….it has been a joy to shop with a company where customer service is their priority……..we'll definitely be returning soon !
Our ordered bed settee was originally due to be delivered at beginning of Dec. 2023. It was delayed by the manufacturer until late Jan this year. but I was only informed of this when I phoned Hayes to obtain a specific day in early Dec. I was told then that I would be informed immediately it came in in Jan. and would be delivered on the first delivery day for our area. Again that did not happen!
However I must give full credit to Frank and Rob our delivery team who took every possible care to ensure the item and our newly decorated rooms were not damaged. They took time to explain the bed settee mechanism and were both very polite
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Reviews for trhayes.co.uk
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22 Feb 2024
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Always such good service with your firm. Paul and Phil the delivery team are really nice chaps. Very polite and helpful.
We had really good service in the bed department too from a young lady, afraid I forgot her name.
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6 Feb 2024
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quality products and good service to match
We have just had a delivery of a new Parker Knoll chair.
Another good Hayes delivery team, Paul and Phil are both efficient and courteous which adds to the quality service provided by TR Hayes.
Peter G Bath
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23 Feb 2024
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Salespersons are knowledgeable, and spend time with you, helping you understand the differences particularly when choosing a bed.
Delivered by Frank and Paul, polite and courteous, respected our home.
Great experience in store by Phil for order and great delivery by Frank & Dom who removed old bed base and set up new unit. They adapted headboard to fit lower base which was helpful..
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25 Jan 2024
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We have had three deliveries recently and on every occasion your delivery men have been fantastic. They were always helpful, polite and went the extra mile.
Thank you
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7 Feb 2024
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Tony & Dom delivered the desk and cabinet I ordered and did a great job of assembling it. I was really pleased with the delivery- a really smooth service! Thanks!
Very pleasant staff in the shop, both sides of the road and complimented by a very good delivery team of Frank and Marcus.
Well done T R Hayes
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21 Feb 2024
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Great customer service & delivery
Delivery guys, Frank & Dom arrived promptly, were courteous & helpful , quick & tidy.
Store rang day before to tell timing of delivery.
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13 Feb 2024
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Order#TROM9816268 Frank and Paul delivered a bedframe. Extremely helpful, on time, careful, pleasant and efficient.
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26 Jan 2024
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Marcus & Frank were very helpful and obliging during their short visit - even keeping the dog amused while they worked!
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15 Feb 2024
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Excellent service as usual both in the store and when the item was delivered by Frank and Paul. Thank you.
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6 Feb 2024
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Great service. Responsive and flexible. Paul and Phillip arrived on time and delivered carefully.
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15 Feb 2024
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efficient and friendly delivery and set up today by Frank and Pat. Thank you
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23 Feb 2024
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No pressure from staff.
No pressure from staff, great delivery team.
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1 Feb 2024
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Bed settee
Our ordered bed settee was originally due to be delivered at beginning of Dec. 2023. It was delayed by the manufacturer until late Jan this year. but I was only informed of this when I phoned Hayes to obtain a specific day in early Dec. I was told then that I would be informed immediately it came in in Jan. and would be delivered on the first delivery day for our area. Again that did not happen!
However I must give full credit to Frank and Rob our delivery team who took every possible care to ensure the item and our newly decorated rooms were not damaged. They took time to explain the bed settee mechanism and were both very polite
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10 Jan 2024
Verified review
A pleasant and straightforward purchase.
On entering the store I was asked if I needed any help. I had looked at the Camborne furniture on line and the lady took me to see it. I would probably still be there without help. Nothing was too much trouble and we looked at a couple of alternatives. However in the end I decided on the Camborne. We then went downstairs and completed the purchase. I was told that completion would be between 10 and 11 weeks.
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20 Jan 2024
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We found Ben delightful and very helpful in choosing our new sofa and chairs, he was not in the least bit pushy.
The delivery service was very good and communication excellent.
Frank and Paul who delivered the furniture were helpful and very professional.
We would certainly shop at TR Haynes again after such a positive experience.
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8 Jan 2024
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Vispring Bed Delivery
It was pouring with rain when Paul and Dom arrived but they were very cheerful despite the long lift. They dried everything off including the hall floor. They explained how they were putting the bed together and gave us the opportunity to check we were happy with the position before they left.
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18 Jan 2024
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Really great store and staff.
Great advice from Darren and Paul when looking for a bed and a sofa. Fabulous furniture delivered quickly and conveniently. Frank and Paul were really considerate and careful when delivering in the house. Most of all everyone is polite and pleasant. Thank you all.
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16 Jan 2024
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Excellent delivery service
Outstanding service by Frank and Paul on a very heavy and difficult delivery. They took great care and time to avoid any damage and placed and set up my ordered goods exactly where I wanted them.
They were both very polite and courteous and a credit to TRHayes.
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