Certificate for my-picture.co.uk

No. XA23268EE136744E72B57C71AC6D9ABB5
 

Approved on
26/07/2010
Valid until
25/07/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for my-picture.co.uk



Excellent

4.75/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 7,752 Trusted Shops reviews collected in the last 12 months.
In total, my-picture.co.uk has already collected 45,606 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
17/06/2019
Date of order
05/06/2019
17/06/2019
1st class as always
5.00
Excellent

Date of publication
17/06/2019
Date of order
05/06/2019
17/06/2019
Lovely products
5.00
Excellent

Date of publication
17/06/2019
Date of order
31/05/2019
17/06/2019
Very good service and fast delivery
5.00
Excellent

Date of publication
17/06/2019
Date of order
05/06/2019
17/06/2019
Excellent product easy website and well packaged. Was kept up to date regarding delivery
5.00
Excellent

Date of publication
17/06/2019
Date of order
05/06/2019
17/06/2019
Very good service as always
5.00
Excellent

Date of publication
17/06/2019
Date of order
05/06/2019
17/06/2019
The whole transaction process was very smooth, and the final framed photograph was very good quality. Would definitely use again.
5.00
Excellent

Date of publication
17/06/2019
Date of order
05/06/2019
17/06/2019
Very good service and quality
5.00
Excellent

Date of publication
17/06/2019
Date of order
05/06/2019
17/06/2019
Always use my picture,never had a problem and lovely canvases. Highly recommend.
5.00
Excellent

Date of publication
17/06/2019
Date of order
05/06/2019
17/06/2019
My order arrived on time and was much more then I expected.. would happily order from here again
4.50
Excellent

Date of publication
17/06/2019
Date of order
05/06/2019
17/06/2019
Misleading name:
.co.uk
This company ships from Germany.
Buyers beware of you need your goods in a hurry.
I would not have bought if I had known that my picture was going to take so long coming half way across Europe...
2.33
Poor

my-picture.co.uk replies: 18/06/2019
Dear Glen, thank you We are doing everything to solve this problem and we already sent you an e-mail. We're looking forward for your reply, your My-Picture-Team

Date of publication
17/06/2019
Date of order
04/06/2019
17/06/2019
very good service , very happy with the product i purchased
5.00
Excellent

Date of publication
17/06/2019
Date of order
04/06/2019
17/06/2019
Always fabulous
5.00
Excellent

Date of publication
17/06/2019
Date of order
05/06/2019
17/06/2019
Very pleased with efficient and good quality product
5.00
Excellent

Date of publication
17/06/2019
Date of order
04/06/2019
17/06/2019
If I could rate them zero I would. Still waiting for my canvases Hermes only attempted to deliver my canvases once with no prior notice of delivery or accurate tracking information. Hasn’t come back to my house since. No idea where my canvases are and My Picture customer service is awful Can’t even provide me with a number for Hermes or an explanation as to why they only attempted once
1.00
Very Poor

my-picture.co.uk replies: 18/06/2019
Dear Bethan, thank you for your honest review. We already contacted you via e-mail and we would like to solve this problem together. We're looking forward for your reply, your Mypicture-Team

Date of publication
17/06/2019
Date of order
05/06/2019
17/06/2019
The picture was lovely, delivered on time and will definitely use my picture again in the near future.
5.00
Excellent

Date of publication
17/06/2019
Date of order
05/06/2019
17/06/2019
Excellent
4.67
Excellent

Date of publication
17/06/2019
Date of order
05/06/2019
17/06/2019
Good
5.00
Excellent

Date of publication
17/06/2019
Date of order
05/06/2019
17/06/2019
Fab
5.00
Excellent

Date of publication
17/06/2019
Date of order
05/06/2019
17/06/2019
Easy to use , very straight forward
5.00
Excellent

Date of publication
17/06/2019
Date of order
05/06/2019
17/06/2019
excellent service would buy from you again ...
5.00
Excellent

Date of publication
17/06/2019
Date of order
03/06/2019
17/06/2019
Great product and fast delivery. Will use again and would definitely recommend this company
5.00
Excellent

Date of publication
17/06/2019
Date of order
04/06/2019
17/06/2019
They arrived quick kept me informed and looks really good too
5.00
Excellent

Date of publication
17/06/2019
Date of order
04/06/2019
17/06/2019
Excellent service throughout .....
5.00
Excellent

Date of publication
17/06/2019
Date of order
04/06/2019
17/06/2019
all good
5.00
Excellent

Date of publication
17/06/2019
Date of order
05/06/2019
17/06/2019
Still have not received order which was placed in plenty of time for father's day....been told replacement will be sent but still waiting.
1.67
Poor

my-picture.co.uk replies: 18/06/2019
Dear Alison, thank you We are doing everything to solve this problem and we already sent you an e-mail. We're looking forward for your reply, your My-Picture-Team

Date of publication
16/06/2019
Date of order
04/06/2019
16/06/2019
Excellent company to deal with
5.00
Excellent

Date of publication
16/06/2019
Date of order
04/06/2019
16/06/2019
Great shopping experience, great prices, pictures arrived on time and were packed nicely, the quality of the aluminium prints didn’t disappoint they look stunning on wall.
Will be ordering again
5.00
Excellent

Date of publication
16/06/2019
Date of order
04/06/2019
16/06/2019
Not what I expected. Faded and poor quality
1.67
Poor

my-picture.co.uk replies: 18/06/2019
Dear Steve, thank you We are doing everything to solve this problem and we already sent you an e-mail. We're looking forward for your reply, your My-Picture-Team

Date of publication
16/06/2019
Date of order
04/06/2019
16/06/2019
I was a bit worried as the photo I wanted printed onto canvas was taken using my mobile phone (a Moto G5 s model) on holiday in Morocco. On receipt the printed item was very good and we're extremely happy with it.
I contacted Customer Services to find out how to track my item as the link didn't work. They quickly sent me the link and my package arrived 5 days after ordering. Two more now ordered
4.67
Excellent

Date of publication
16/06/2019
Date of order
04/06/2019
16/06/2019
Good product always delivered quickly
5.00
Excellent

Date of publication
16/06/2019
Date of order
04/06/2019
16/06/2019
Great canvas fab colours very pleased.
4.67
Excellent

Date of publication
16/06/2019
Date of order
04/06/2019
16/06/2019
We've bought several pictures from this company and always very pleased
5.00
Excellent

Date of publication
16/06/2019
Date of order
04/06/2019
16/06/2019
With large canvases, this company is exemplary.
5.00
Excellent

Date of publication
16/06/2019
Date of order
04/06/2019
16/06/2019
Fantastic quality fast delivery 5 stars
5.00
Excellent

Date of publication
16/06/2019
Date of order
03/06/2019
16/06/2019
Took about 10 days from ordering to receiving my canvas ..
Great quality ,loved it ..
4.00
Good

Date of publication
16/06/2019
Date of order
01/06/2019
16/06/2019
Can't fault it.
5.00
Excellent

Date of publication
16/06/2019
Date of order
04/06/2019
16/06/2019
Extremely pleased, the photo on the towel was lovely and true to colour.
5.00
Excellent

Date of publication
16/06/2019
Date of order
03/06/2019
16/06/2019
Have had several orders from My picture and have been very pleased.
5.00
Excellent

Date of publication
16/06/2019
Date of order
03/06/2019
16/06/2019
This is 3rd canvas I have bought as they are so good. Picture is perfect, great quality item every time.
5.00
Excellent

Date of publication
16/06/2019
Date of order
03/06/2019
16/06/2019
Excellent quality
5.00
Excellent

my-picture.co.uk customer reviews

my-picture.co.uk

canvas, photos & pictures

my-picture.co.uk was certified by Trusted Shops on 26/07/2010.

my-picture.co.uk transforms your favourite photos and pictures into an artwork by printing them onto high quality fibre artist cotton canvas. Due to the high levels of white in artists' linen canvas, the colours of your original image are reproduced exactly. Another huge advantage is the brilliance of the colours.

Contact
Am Gleisdreieck 5
50823 Köln
Germany
Tel: +49 (0)1805-226827
14 Cent/min from landlines. Higher fees may be applicable for calls from mobile phones.
Fax: +49 (0)180 5 226828
info@my-picture.co.uk
my-picture.co.uk
Owner
United Arts GmbH
Am Gleisdreieck 5
50823 Köln
Germany
Trade register
Amtsgericht Köln HRB 76098
Authorized representative
Philipp Mühlbauer
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with my-picture.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
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