www.zolemba.co.uk/en

Reviews:

We understand, and we can imagine it's annoying. Our wish is that the UK will join the EU again, it will make life much more easy.

Thank you so much for the 5-star review, Russell! We truly appreciate your support and it means a lot that you took the time to rate us. We look forward to being of service again soon! All the best, Team Zolemba

Hi Mark, Thank you for your feedback. We’re really sorry about the experience you had with the delayed delivery. We completely understand how frustrating it is when an order doesn’t arrive as expected. We really appreciate you working with us to find a solution while we sorted everything out. Based on the information from DHL, the parcel was unfortunately declared lost. As discussed and at your request, we have now processed both the refund and the credit note. We truly hope we can provide a better experience in the future. And if you decide to order from us again, we would really love the chance to serve you better. Kind regards, Team Zolemba

Thank you very much for taking the time to share your 5-star review!

Hi Roy, We truly understand how frustrating this experience must have been, and we’re very sorry for the inconvenience caused by the delivery delay. This is not the experience we want for our customers. Thank you for working with us to find a solution. We’re really glad that everything was resolved in the end, that you were happy to keep the replacement order and that your original order also eventually arrived with DHL. Thank you again for your patience and understanding while we worked through this together. If you feel this has improved your experience, we would really love it if you considered updating your review☺️ Kind regards, Team Zolemba

Hi Paul! Thank you very much for your review. .

Thank you!