trhayes.co.uk Reviews:
Review summary
Reviews for trhayes.co.uk are consistently positive. Customers consistently praise the staff for their helpfulness, attentiveness, patience, and supportive approach, contributing to an enjoyable shopping experience. Many appreciate the professionalism and courtesy of both the sales and delivery teams, noting that the process from purchase to delivery is smooth, well-organized, and hassle-free. The wide variety and quality of products, along with the opportunity to try items before buying, are also highly valued. Additionally, the customer service team receives high marks for efficient after-sales support and a willingness to resolve issues promptly and satisfactorily. Some customers mention rare occurrences of delivery delays or receiving products in less than perfect condition. However, even in these cases, issues such as damaged or faulty items are generally resolved effectively by the support team.
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Reviews for trhayes.co.uk
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Regular Customer
We’ve happily used Hayes many times over the years and have had few issues. Notice that the delivery charges are now quite high, particularly if you are unable to collect the items personally.
Excellent experience as always
Extremely helpful and efficient staff at every turn, from choice of items right through the purchase process to the delivery and set up. Many thanks.
Great service
They efficiently arranged for our faulty table to be inspected at a time to suit us and then swiftly ordered a replacement
The best furniture store we have been to by far. So much choice and multiple major brands available. The store in Bath is so tastefully decorated and laid out providing lots of inspiration.
The staff are helpful without being in your face. No hard sell, just polite assistance when you need it. We found their advice really helpful.
We received phone calls to agree on the delivery date and a follow up call near the date to reconfirm. The delivery was from their own team who removed all packaging and positioned our new three piece suit in the exact places we ask for.
Very happy with the buying experience and our purchase.
Excellent customer service after visiting the shop. Excellent range of products.
The whole process from choosing the sofas to the delivery was excellent. The personal touch makes such a difference and we are very pleased with the sofas.
Staff in store extremely helpful. Delivery men very good within timescale and was careful with my purchase
We always find what we want at TR Hayes. They have an amazing selection of good-quality, interesting furniture, and at reasonable prices too. Service is always impeccable also.
Amazing service and very friendly and accommodating staff. Absolutely over the moon with our new sofa and rug!
Excellent service and very helpful staff when choosing new furniture. Time taken with Suzanne to go through various options of selecting what types of seating we wanted, and not feeling rushed, was very good. Really a great service all round, we have to mention Ben and Jordan who delivered the furniture, they were polite, friendly and extremely careful handling the items. Thank you all.
Very professional.
Very helpful and professional service in the store. Delivery was slightly earlier than expected which was good, and they were accommodating re dates. Good removals men. Sofas in perfect condition.
I bought a bed
The assistant was very knowledgable and I received a very efficient and reliable service from all involved. Have being buying from TR Hayes for over 20 years. Can’t give a better recommendation.
Excellent staff, helpful in choosing, ordering, paying and really helpful delivery men
Large range of beds to try.
Large range of beds to try and at good prices. Delivery by two very helpful guys who also took all the packaging away.
The sofa was fairly priced , the delivery staff were very professional, and everything went well.
Extremely helpful and delivery team were fantastic.
Both delivery guys were exceptional. I have the hardest place with windy stairs and they even had to go outside in garden to bring the bed and get through narrow hallway and stairs. Thank you. You were great.
Delighted with my Stressless chair, which was delivered as promised by TR Hayes, efficiently and on time.
Lots of choice within the store and quick delivery with excellent customer service thank you all very much.
Friendly and helpful sales assistant.
Subsequently two excellent delivery drivers.