Review summary
Customers consistently praise the helpfulness, friendliness, and professionalism of both sales and delivery staff. Delivery is widely viewed as punctual, professional, and handled with care, often exceeding expectations. Customers frequently mention satisfaction with the quality, comfort, and condition of products received. The wide range of products and available options in the showroom is appreciated, as is the knowledgeable, informative advice and guidance provided by staff during the buying process. Service is generally described as excellent, attentive, and accommodating, with special mention of after-sales support. The process from purchase to delivery is often described as smooth, well-organized, and efficient.
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Verified
Attention to detail by the sales assistant and willingness to find out information from other staff so we could have the best possible deal.
It might be better if there wasn’t only one staff member to cover both floors.
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Furniture unwrapped by delivery person and placed where i wanted it (unlike some businesses).
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Service was excellent as soon as we walked in the door. The lady that served us couldn’t have been more helpful. Delivery guys also excellent.
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Short and sweet
As always,we were greeted promptly by the staff and quickly shown a range of beds to meet our requirements. The sale was completed without delay.
The men who delivered the bed here were quick and courteous and clearly knew their business.
Verified
Very knowledgeable staff, excellent quality and a pleasure to deal with, thank you
Verified
Brilliant customer service from everyone. The customer care within the showroom…
The customer care within the showroom and delivery is second to none. They seem to take great care and pride in making sure you are completely happy with the product and service.
Verified
Mattress purchase
Claudia was very helpful enabling us to choose the perfect mattress suitable for us. The whole process (including delivery) was very satisfactory and we wouldn’t hesitate to use this company again.
Verified
Lovely team and great couch
Great couch, took less long than expected to arrive. The delivery was great and the set up of the couch, too. Lovely team from stepping in the shop to getting it delivered.
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Friendly & personal customer service
Prompt delivery
Verified
We always go to TR Hayes if we need anything for the house!
We love the personal attention we get and invariably come out with a little something!
Thank you for the excellent service from the sales staff and the delivery team.
Verified
Perfect from the moment we ordered to our love seat being delivered. Excellent work from everyone involved. Thank you we love it.
Verified
First class product awareness and advice. Very personable and helpful staff. Good store ethos and values which extended through to readily recognising and accepting that an unfortunate error had occurred and they quickly and fully accepted the need to put it right - which they did.
Verified
A pleasure to shop in your friendly store. I am enjoying my new armchair immensely.
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Regular Customer
We’ve happily used Hayes many times over the years and have had few issues. Notice that the delivery charges are now quite high, particularly if you are unable to collect the items personally.
Verified
Excellent experience as always
Extremely helpful and efficient staff at every turn, from choice of items right through the purchase process to the delivery and set up. Many thanks.
Verified
Great service
They efficiently arranged for our faulty table to be inspected at a time to suit us and then swiftly ordered a replacement
Verified
The best furniture store we have been to by far. So much choice and multiple major brands available. The store in Bath is so tastefully decorated and laid out providing lots of inspiration.
The staff are helpful without being in your face. No hard sell, just polite assistance when you need it. We found their advice really helpful.
We received phone calls to agree on the delivery date and a follow up call near the date to reconfirm. The delivery was from their own team who removed all packaging and positioned our new three piece suit in the exact places we ask for.
Very happy with the buying experience and our purchase.
Verified
Excellent customer service after visiting the shop. Excellent range of products.
Verified
The whole process from choosing the sofas to the delivery was excellent. The personal touch makes such a difference and we are very pleased with the sofas.
Verified
Staff in store extremely helpful. Delivery men very good within timescale and was careful with my purchase
