Review summary
Customers consistently highlighted the helpfulness, friendliness, and professionalism of the staff both in-store and during delivery. The delivery process was widely praised for its efficiency, timeliness, and the accommodating nature of the teams, with special mention of their care and professionalism. Many shoppers expressed satisfaction with the quality, comfort, and variety of products available, as well as the wide range of choices and good product availability in the store. The staff's knowledge and ability to provide expert advice and recommendations were seen as valuable, and the personal touch and attentive service throughout the shopping journey were particularly appreciated. When issues did arise, customers noted that they were met with effective, prompt solutions and good after-sales support.
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Verified
Great to deal with human beings and a local company.
Nothing too much trouble for the cheerful delivery team
Verified
Great customer service
You will always find the something you need at TRHayes.
And the service is always swift, courteous & friendly .
Thank you Richard .
Verified
After my office chair was delivered, I discovered that one of the arms was loose. I felt silly asking Hayes to come to fix such a small thing, but was worried about breaking something if I tried to fix it myself.
Hayes were wonderful. Send someone the next day; the guys had it done in minutes.
I haven't in recent years needed any help from Hayes with purchases, so now I know that their after sales care is excellent.
Verified
I would like to give an excellent review of my experience of dealing with your company.
Many thanks
Verified
Excellent, Suzanne was very helpful in the shop & on the phone so I placed the draft order & confirmed a few days later. Then it arrived quicker than I thought & am thrilled with the chair!
Verified
Well worth using a local furniture store
We bought the furniture a while ago but builders were delayed. TRHayes was very understanding and kept it in storage for us free of charge for 3 months!
The delivery team was great, manoeuvred the sofa through a narrow door, built it all up and showed me how to extend the table.
Verified
Shop staff always helpful.
Delivery men always so helpful and efficient! Great work!
Verified
TR Hayes
Dairen was very helpful with my mattress and delivery was well communicated and on time.
Verified
These two new chairs are excellent for us as we are getting older. They were delivered a week early and fit our sitting room decor exactly. Excellent price as well.
Verified
Attention to detail by the sales assistant and willingness to find out information from other staff so we could have the best possible deal.
It might be better if there wasn’t only one staff member to cover both floors.
Verified
Furniture unwrapped by delivery person and placed where i wanted it (unlike some businesses).
Verified
Service was excellent as soon as we walked in the door. The lady that served us couldn’t have been more helpful. Delivery guys also excellent.
Verified
Short and sweet
As always,we were greeted promptly by the staff and quickly shown a range of beds to meet our requirements. The sale was completed without delay.
The men who delivered the bed here were quick and courteous and clearly knew their business.
Verified
Very knowledgeable staff, excellent quality and a pleasure to deal with, thank you
Verified
Brilliant customer service from everyone. The customer care within the showroom…
The customer care within the showroom and delivery is second to none. They seem to take great care and pride in making sure you are completely happy with the product and service.
Verified
Mattress purchase
Claudia was very helpful enabling us to choose the perfect mattress suitable for us. The whole process (including delivery) was very satisfactory and we wouldn’t hesitate to use this company again.
Verified
Lovely team and great couch
Great couch, took less long than expected to arrive. The delivery was great and the set up of the couch, too. Lovely team from stepping in the shop to getting it delivered.
Verified
Friendly & personal customer service
Prompt delivery
Verified
We always go to TR Hayes if we need anything for the house!
We love the personal attention we get and invariably come out with a little something!
Thank you for the excellent service from the sales staff and the delivery team.
Verified
Perfect from the moment we ordered to our love seat being delivered. Excellent work from everyone involved. Thank you we love it.
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