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Top positive review
10 Aug 2023
Verified review
We live in North Yorkshire and found this wonderful furniture store whilst visiting Bath…….what a find ! An amazing selection of traditional and contemporary furniture, displayed beautifully over many floors. Sally, a most pleasant sales lady, helped us to make our choice of table, chairs and sideboard - her extensive knowledge of all the ranges was so helpful and her input most valuable and welcome. Delivery was arranged by Stuart ( of dispatch)…..so lovely to speak to an actual person - who was charming and most accommodating. Our furniture arrived yesterday, transported and delivered by Sam and Jake who were most pleasant and helpful…… even though the trip took them almost 5 hours , they assembled the table and demonstrated how it extends and then positioned everything as I requested- nothing was too much trouble and we are delighted with our new furniture…..it looks perfect in our new kitchen diner. Many thanks to the whole Hays team…….it has been a joy to shop with a company where customer service is their priority……..we'll definitely be returning soon !
Our ordered bed settee was originally due to be delivered at beginning of Dec. 2023. It was delayed by the manufacturer until late Jan this year. but I was only informed of this when I phoned Hayes to obtain a specific day in early Dec. I was told then that I would be informed immediately it came in in Jan. and would be delivered on the first delivery day for our area. Again that did not happen!
However I must give full credit to Frank and Rob our delivery team who took every possible care to ensure the item and our newly decorated rooms were not damaged. They took time to explain the bed settee mechanism and were both very polite
Venjakob Delivery
Joe and Phill delivered our Venjakob furniture today. They made sure they understood where we wanted the furniture to go and helped us fine tune the placement. There attention to detail was much appreciated no more so in the assembly of the table ensuring that all parts, including the extending leaf, aligned perfectly and were is excellent condition. Cannot recommend this team enough.
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4 Apr 2024
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Very professional.
The furniture was delivered within the allocated time slot, an earlier call from the delivery guys letting us know they were 30 minutes away was very helpful.
The delivery was carried out very efficiently with great care. Both delivery guys were a credit to TR HAYES. Will definitely shop with them again.
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9 days ago
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An excellent experience
Trying out furniture can be tiring and a bit tedious, but the Hayes team made the whole thing as smooth as possible. William's help and advice initially was considered and very helpful, and the delivery team with Frank and Joe were cheerful, helpful and speedy.
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6 days ago
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Excellent customer service.
Great selection in the contemporary showroom, though sadly our favourite salesperson Ben has moved away from the area :(
Effortless delivery service of our Conform Globe chairs from Joe and Phill, many thanks guys.
Bought two sofas and a footstool. Ordered just before Christmas 2023 and they arrived earlier than expected which was a bonus. The guys who delivered the sofas were both friendly and efficient. Really pleased with our gorgeous new furniture.
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9 days ago
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The people in the shop are excellent very attentive. The delivery people delivered our sofas with care, put them in the required place and disposed of all the packaging. Very thorough and efficient. A must go for all your furniture needs.
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13 days ago
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Excellent service
Our suite was delivered by Frank and Paul on the day and time we were told to expect it. They explained everything to us, and even removed our old suite to the garage ready to be collected. All in all, very good service.
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13 days ago
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Huge thanks to Frank and Joe who delivered our bench and chairs today. Both of them were very polite and careful with unpacking and assembling our furniture. They are a credit to Hayes!
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3 Apr 2024
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Frank and Paul arrived well within time frame, asked the right questions about exactly where we wanted the chair and explained the controls clearly. Polite and pleasant.
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8 days ago
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Excellent Bed Purchase
Expert and knowledgeable advice was provided in selecting a bed from a wide range of well reputable makes.
Frank and Joe delivered the bed and assembled it very well.
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4 Apr 2024
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TR Hayes customer service
Frank & Paul delivered our new table and chairs today. They were really polite and helpful. I cannot fault the service we received.
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9 Apr 2024
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Good around experience
Very pleasant sales man. No pressure sales. Gave us as much time as we needed.
The delivery men were great. Very helpful.
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4 days ago
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Superb Experience.
Seamless service from professional advice in store to efficient delivery last week courtesy of Phill & Joe.
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2 days ago
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Very helpful salesperson.
Delivery Frank and Phil - very polite and helpful
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13 days ago
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Delivery right on time, all packaging taken away, well done Paul and Dom!
Phil & Jo delivery men could not have been more helpful
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9 Apr 2024
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Fantastic customer service and quality merchandise.
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17 Mar 2024
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All in all an excellent experience - thank you.
I bought a Hypnos beds from HR Hayes in the autumn 2023 as I was in the process of buying my first house and was due to complete in the next month or so. I visited Hates on a couple of occasions to look at and try their range of divan beds. The customer service I received on both occasions from Rebecca was great - she was very helpful and patient as I tried different beds and asked questions. Unfortunately, the date of my house completion was delayed and once purchased my bed became available before I was able to receive it in my new home. Hayes were very good in holding onto the bed for me until I’d moved in and was in a position to have it delivered. Delivery was great from Frank and Paul, with good communication beforehand about delivery time and quick installation in my chosen room. All in all an excellent experience. I would recommend Hayes to others without hesitation. Thank you.
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22 Mar 2024
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Haynes gave a good service from start to finish. Philip the salesman talked us through the various options to help us choose a bed that suited us. We paid extra to have our existing bed dismantled and taken away. I would particularly like to thank the guys who delivered the bed because they went over and above making the whole process stress free for us. We are not an easy delivery because we are in an elevated position.
Thank you! We are delighted with our bed.
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28 Feb 2024
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Fantastic service from buying, to a great and very helpful delivery!!!
Really happy with the service from buying our new bed to the delivery and installation by Arron & Dom, who very kindly took off their shoes after seeing the cream bedroom carpet, they were very careful and mindful getting the bed upstairs after unpacking it in the van to save any dirt coming into the house!!! Thanks guys, great job!!!!
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