trhayes.co.ukReviews

: 979Excellent

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T R Hayes LTD
15-18 London St, Walcot
BA1 5BX Bath
United Kingdom
Trade register
Companies House 01103138

Reviews for trhayes.co.uk

4.97/5.00
Excellent
How is the rating calculated?

199 reviews in the last 12 months

98 %
2 %
3 stars
0 %
2 stars
0 %
1 star
0 %
979 total reviews

What other customers say about their experience with trhayes.co.uk

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(196)
8 days ago
Excellent service from Sales through to delivery. Our salesperson, Mark was a knowledgeable, helpful and attentive, he and the office staff were most helpful with delivery info during lockdown. The actual delivery was on time and handled perfectly by Steve and Tony who were most helpful with moving existing furniture. Highly recommend T R Hayes and the team.
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20 days ago
Due to the late Covid tier4 regulations we were told that the delivery guys would not be able to enter the house and unpack & put together our corner unit & sofa this did cause concern. However the delivery men were courteous & polite while maintaining social distancing rules but also managed from a safe distance to give us tips on moving the new sofa units through the door, this was very helpful
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20 days ago
Deserves an excellent rating. Top quality products, excellent service and delivery. Deliverers assembled my shelving with a quiet, efficient and friendly service. I am just waiting to put in my next order with confidence.
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20 days ago
Such great service from T R Hayes. So good to find exactly what we wanted locally and to support this friendly, efficient Bath shop with great local heritage. Very helpful salesman Bruce followed up by two very nice and helpful delivery guys, Frank and Stuart - who followed covid safety protocols carefully and were very quick and put our bed base together very nicely. Couldn't be happier.
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21 days ago
Excellent service from staff who really know the products and gave us very helpful advice. Very high quality furniture, good prices and very efficient delivery.
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24 days ago
Great service. Arrived on time
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1 month ago
All dealings with Hayes from showroom, through admin to delivery service was prompt, professional and entirely customer focussed.
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1 month ago
I have now dealt with this store on two separate occasions, it is always my first port of call and the service is second to none. Polite, helpful and will definitely go the extra mile. This is what a good store should all be about. My last purchase was helped along by Mark O'Grady - so helpful and personable. I now have a fantastic office - in my home - fully functioning and with bespoke items.
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1 month ago
Simon met us at Hayes and was the best salesman I have ever met we spent £10.000 and it was of the highest standar
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1 month ago
An independent shop. Can’t fault anything. When they had an electrical department they absolutely fabulous. My fridge freezer broke down. Went to the shop. Bought a new one. Delivered 2 hours later! That is outstanding service. I bought all my electrical goods from them. Anything I buy from them I know I can trust. Brilliant shop. Fantastic service. Great staff. They’ve got a parking area. Bonus!
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1 month ago
From the top down, this company gets it right. Huge thanks to Richard Hayes, Ben in Contemporary, Sam C and Stu the friendly delivery drivers who assembled the dining table & chairs in no time and left the place clean and tidy we are again thrilled with our 2nd TR Hayes purchase. We have had all our dealings either by email or phone due to our distant location and not one hiccup. The best Company
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1 month ago
My sales person, Claire, was very calm and helpful without being pushy. I felt very welcome and there was a HUGE selection of lovely furniture. Stuart and Sam were the delivery team and they too were very professional and friendly. I will definitely shop here again.
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1 month ago
This is a lovely family firm to deal with and I would not go anywhere else for furniture. I have bought from both sides of the road’ over the years and the service and delivery are always excellent. My snuggle chair was delivered today and I may have chosen badly on this occasion. Mark, my salesman is doing everything possible to help me with this. I cannot rate this shop and staff highly enough.
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1 month ago
We got the correct items within the projected delivery period. Dealt with by Caroline and Ben. Identified by Caroline from my description of an article seen elsewhere under another name. Manufactured by Fama Delivery checked and organised by Andrea Items were are delivered to our address and constructed on site by Frank & Stuart. Excellent service all round. Thanks
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1 month ago
Great service to help us make an informed choice without any hard sell pressure. Delivery on time and executed professionally. Very happy
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1 month ago
We are very pleased with the final result. The design consultant was really helpful with suggestions to match with other furniture. In these difficult time the delivery of 12 weeks was adhered to. The final delivery was on time as originally texted. Big Thank You all.
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1 month ago
Another purchase from T R Hayes. Although there are other furniture shops near us we would always make the effort to travel to Bath as we know we will get excellent service in the store, with feedback on how our order is progressing and a first rate delivery team, who go the extra mile and take great care when in our home. Our new sofa looks fab!
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1 month ago
The delivery was very organised, Steve and Max very helpful and polite and within the time I was told the delivery would be. I would definitely shop at T r Hayes again in view of my experience of this purchase and the excellent staff .
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1 month ago
Fantastic service including on time delivery despite the covid period disruption. In shop service (Ben) and delivery staff (Steve and Max) were helpful - Thanks. Sofa is lovely, a couple of small issues which were resolved quickly.
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1 month ago
Thankyou to the staff in store who sold me my new mattress. Thankyou to Steve and Max who delivered it. They worked very hard to get my old mattress outside and the new one upstairs and on my bed. They have even offered to return in a few months to help me turn it.
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