Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
10 Aug 2023
Verified review
We live in North Yorkshire and found this wonderful furniture store whilst visiting Bath…….what a find ! An amazing selection of traditional and contemporary furniture, displayed beautifully over many floors. Sally, a most pleasant sales lady, helped us to make our choice of table, chairs and sideboard - her extensive knowledge of all the ranges was so helpful and her input most valuable and welcome. Delivery was arranged by Stuart ( of dispatch)…..so lovely to speak to an actual person - who was charming and most accommodating. Our furniture arrived yesterday, transported and delivered by Sam and Jake who were most pleasant and helpful…… even though the trip took them almost 5 hours , they assembled the table and demonstrated how it extends and then positioned everything as I requested- nothing was too much trouble and we are delighted with our new furniture…..it looks perfect in our new kitchen diner. Many thanks to the whole Hays team…….it has been a joy to shop with a company where customer service is their priority……..we'll definitely be returning soon !
Our ordered bed settee was originally due to be delivered at beginning of Dec. 2023. It was delayed by the manufacturer until late Jan this year. but I was only informed of this when I phoned Hayes to obtain a specific day in early Dec. I was told then that I would be informed immediately it came in in Jan. and would be delivered on the first delivery day for our area. Again that did not happen!
However I must give full credit to Frank and Rob our delivery team who took every possible care to ensure the item and our newly decorated rooms were not damaged. They took time to explain the bed settee mechanism and were both very polite
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Reviews for trhayes.co.uk
Filter
Rating
Sort by
Relevance
26 Feb 2024
Verified review
Great all round service,
From the sales team to the delivery team (Paul and Phill), the experience was top notch! Would highly recommend.
Report review
19 Mar 2024
Verified review
Delivery of 2 settees
Paul and Jo delivered our 2 settees today. They were cheerful, careful and made sure they were properly set up. A credit to TRHayes.
Report review
15 Mar 2024
Verified review
Item delivered on time,assembled by Aaron and Paul who were very professional and courteous a great service provided by TR Hayes
Report review
13 Mar 2024
Verified review
Paul and Dom were excellent in putting the furniture together, clearing away and checking that we knew how everything worked.
Report review
15 Mar 2024
Verified review
Five Star Service
Aaron and Paul were efficent, polite and knowledgeable with the delivery.
Report review
1 Mar 2024
Verified review
Great sales and delivery service
Great sales service, great delivery under difficult circumstances
Report review
29 Feb 2024
Verified review
Pleasant,polite and efficient people.
Report review
29 Jan 2024
Verified review
Excellent service
We had excellent service from the Salesperson, Phil, who took us to just the right sofa we were looking for having described what we were after. He was knowledgeable and helpful as we selected the fabric from the many choices.
The sofa arrived within a month of ordering and as a bonus was British-made.
It was delivered by Frank and Dom who were also very friendly and were able to successfully remove the old and bigger sofa without any kind of damage even though there was little room to spare..
Report review
6 Feb 2024
Verified review
Great Customer service and incredibly Knowledgeable
Many thanks to Sally who really helped us with the very difficult task of buying a new bed. There are so many options and Sally was very patient with our many questions. It did take a few hours, but with Sally's help and the help of another chap (sorry can't remember his name) we made our purchase. The 8 -12 weeks we were given for delivery ended up only being 4 weeks, so we are now in possession of our new bed that was delivered and set up by Frank & Dom, who were a delight. From start to finish we were so glad that we had bought from a local company.
A good thing to know is that we only had to pay a deposit , whereas the likes of John Lewis want the full payment at the time of order!!
Report review
5 Feb 2024
Verified review
We've just had our new suite delivered by Frank and Marcus. We were very pleased. They did a great job and were very helpful.
Report review
8 Feb 2024
Verified review
Simon, Frank & Marcus….excellent service. Thank you!
Simon was excellent in the store when we were choosing items. Not pressurising at all but extremely informative and professional.
Frank and Marcus delivered several items and did so with care and a smile! They were careful and considerate when bringing the large items in and again- professional and friendly. Excellent service and excellent furniture!
Report review
20 Feb 2024
Verified review
Delivery service of TRHayes
Both Paul and Phil were polite and friendly, nothing was too much trouble. I had my snuggler delivered through the front door and the larger sofa had to be transported to come in through the back door. I had removed the door to the front room to give more room and they replaced it for me before they left.
Very satisfied with the service.
Report review
23 Feb 2024
Verified review
Excellent service throughout
Professional and attentive help with choosing furniture from Phil Bartlett. When there was an issue with the order Mark O’Grady went over and above to resolve it. The delivery duo of Tony and Dom were thoughtful and careful about the way they handled the delivery, unpacking and assembly of the furniture.
Report review
31 Jan 2024
Verified review
Delivery team - Frank & Dom
Delivery of my 2 large sofas by Frank & Dom yesterday was brilliant. A friendly and cheerful pair who made the experience a delight. Nothing was too much trouble and sofas moved from van to sitting room and installed with ease and without any hassle. Five star team.
Thank you Frank & Dom
Report review
12 Feb 2024
Verified review
Frank and Paul delivered the item of furniture at the time promised. They managed to get it through the doorway which is notoriously difficult in our house and completed the assembly despite the tools provided by the maker being unsuitable for the task. Would recommend them to anyone.
Report review
26 Jan 2024
Verified review
Patience and fantastic
Will and Mark were excellent and very patient as I made my mind up which bed to buy.
The delivery team were absolutely fantastic, took care carrying the bed pieces upstairs and put it together very quickly, perfectly.
They helped me with a bit of storm damage, they are superstars.
Report review
14 Feb 2024
Verified review
Phil and Dom delivered our sofa efficiently and on time. The removal of existing sofa- bed was rather difficult and challenging but needless to say the boys managed to manoeuvre the large and heavy sofa through awkward doorways with great skill and success. Well done lads.
Report review
8 Feb 2024
Verified review
from beginning to end of our experience with staff was excellent .
Frank and Dom who delivered our furniture were really careful and a pleasure to talk to. They took great care not to spoil carpets (pouring with rain) Very pleased will never go anywhere else.
Report review
4 Feb 2024
Verified review
Excellent range and service...
Julia in store couldn't have been more helpful. Our Ercol sideboard was delivered quicker than expected by Frank and Marcus, who also were an absolute credit to the company. It's great knowing that we have such a good, family owned local business.
Report review
7 Feb 2024
Verified review
Every aspect of T R Hayes service was brilliant, with a special mention for the cheerful delivery guys,Frank and Paul who were so careful handling a very heavy mattress up a tricky set of stairs and taking away the old one. Many to you all
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.