Customers consistently praised the fast and timely delivery, the high quality and excellent condition of the wines, and the secure, protective packaging that ensured bottles arrived perfectly. The wide and unique selection, especially of older and rare vintages, was also highlighted as a standout feature. Additionally, the website and ordering process were found to be easy and straightforward, and customer service was generally rated as excellent, with prompt responses and professionalism.
However, some customers noted occasional delays and missed express delivery promises. A few also mentioned a lack of follow-up from customer service. Many UK customers expressed frustration with unexpected or unclear import taxes and charges incurred after purchase.
This text was automatically created by an AI system from user reviews.
I’ve ordered from a few bottles now and each time was a great experience! The pictures and descriptions are perfectly accurate, and the shipping time is great! From ordering to pick up here in Germany had been like 2 business days each time. The selection of wines available is awesome too, and always changing! My go to site now for speciality wines.
Reply from SoDivin.com
Thank you very much for your loyalty and your very positive feedback—it delights the entire team!
Your satisfaction with our logistics and our extensive, varied, and regularly updated range of vintage wines is what drives us most.
See you soon!
Community member
1 Reviews
Verified
Super fast delivery and Good Packaging
Super fast delivery. I received 2 days in Singapore I placed order.
The three bottles of 1992 vintage Chateau Calon-Ségur conditions are impeccable.
Very secured packaging. The wines are well protected and arrived in excellent condition.
Reply from SoDivin.com
On behalf of the entire Sodivin team, thank you very much for your comment.
We are delighted that you are satisfied with all of our services.
See you soon!
Community member
1 Reviews
Verified
Excellent customer service
I ordered a 1966 CHÂTEAU LEOVILLE POYFERRE as a birthday gift for my husband. Unfortunately, the bottle leaked in transit. I contacted So Divin and they replied quickly, offering to either send another bottle or provide a full refund. I appreciated their professionalism and would not hesitate to order from So Divin again.
Reply from SoDivin.com
The entire Sodivin team thank you very much for your feedback ! We remain at your disposal !
Community member
1 Reviews
Verified
The wine was unable to be delivered. They said this was a clerical issue with one of the shipping partners. We should be receiving a refund and they responded to my inquiries, but it was on me to keep track of this as it moved through the system. It was unfortunate as we were really looking forward to this as a special 60th birthday gift. I appreciated the communication, but feel that there could have been more urgency to right this for us and promptly.
Community member
2 Reviews
Verified
Efficient and very good collection and fairky priced
Reply from SoDivin.com
Thank you very much for your very positive feedback—it delights the entire team!
Community member
1 Reviews
Verified
Pristine bottle
The wine was delivered promptly, as promised, and well packed for posting. To be honest, the bottle, the label, the foil were so pristine that I found it difficult to believe this was a 40-year-old bottle and suspected the wine had at least been re-corked. But no: on opening it became clear it was the genuine 40-year-old estate cork - and the wine was... so divin. It had been kept in perfect conditions and was all I could have hoped for. The wine was the queen of the evening at the special dinner for which I acquired it, appreciated by the connoisseurs around the table. So thank you SoDivin for an excellent service. UK buyers, do be aware that VAT and duty will need to be paid as your purchase passes customs.
Reply from SoDivin.com
Thank you so much for your kind feedback !
The entire Sodivin team is delighted by your glowing comments.
Your great satisfaction is our best reward !
Community member
4 Reviews
Verified
Sodivin the right name
Very proactive to prepare and expedite the parcel. Delivery at time. Very nice collection of old wines at affordable price. What's else! I recommend
Reply from SoDivin.com
Thank you, that makes us very happy !
Your satisfaction is our primary motivation. See you soon!
Community member
2 Reviews
Verified
Good selection. And fast delivery
Community member
2 Reviews
Verified
Everything arrived on time and as scheduled.
Thanks.
Reply from SoDivin.com
Thank you for your feedback. We are delighted that you are satisfied with all our services. See you soon!
Community member
1 Reviews
Verified
Accurate speedy service
Reply from SoDivin.com
Thank you too! See you soon !
Community member
9 Reviews
Verified
Reply from SoDivin.com
Thank you very much!
Community member
1 Reviews
Verified
Reply from SoDivin.com
Thank you very much for your feedback!
Community member
11 Reviews
Verified
Excellent, as always! Thank you!
Reply from SoDivin.com
Thank you very much for your feedback and your loyalty !
Community member
1 Reviews
Verified
Excellent customer service
The customer service given by Joséphine has been perfect, throughout my purchase and in answering any questions I had prior to it being delivered in the UK. I will recommend SoDivin to my friends and family.
Reply from SoDivin.com
Thank you so much! We're delighted that you're satisfied with our services. We truly appreciate your positive feedback.
Community member
11 Reviews
Verified
Reply from SoDivin.com
Thank you very much!
Community member
1 Reviews
Verified
Reply from SoDivin.com
Thank you very much!
Community member
1 Reviews
Verified
Reply from SoDivin.com
Thank you very much!
Community member
1 Reviews
Verified
Reply from SoDivin.com
Thank you very much!
Community member
1 Reviews
Verified
Bad experience
I ordered two bottles of wine from SoDivin and paid €40 for next-day delivery to the UK. The delivery was not made within the advertised timeframe and arrived later than expected.
More importantly, I was subsequently contacted by DHL requesting an additional £51 for UK import taxes and clearance charges. I understand that UK import VAT and customs charges may apply after Brexit, but I did not feel these additional costs were sufficiently clear when placing the order. The charges were only communicated to me when the parcel had already reached the UK.
I contacted SoDivin to raise both issues and explained that the wine was a birthday gift, so the delivery date was particularly important. Despite this, I never received a further response.
If selling to UK customers, I think SoDivin should be much clearer about the total cost, including potential UK import charges, and should not advertise next-day delivery if the delivery timeframe cannot realistically be met.
Reply from SoDivin.com
Thank you for your feedback. Since Brexit, orders delivered to the UK are subject to UK import VAT, duties and customs clearance charges. UK customers therefore purchase the wines excluding French VAT on our website, and we provide this information during the ordering process when a UK delivery address is selected. We are sincerely sorry if this information was not sufficiently clear to you at the time of your order.
Regarding the delivery delay, DHL was awaiting payment of the UK import taxes and clearance charges before completing the delivery. This unfortunately delayed the parcel beyond the expected next-day timeframe.
Transparency is a priority for us, and we sincerely appreciate your feedback, which we will take into account to further improve the clarity of the information provided to our UK customers.
We remain at your disposal should you require any further information.
Community member
1 Reviews
Verified
Thank you :-)
Reply from SoDivin.com
Thank you too! See you soon !
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Since 2001, SoDivin is the online specialist for French Grand Cru Classé and vintage wines.
Our cellar holds more than 5000 wines, Grands Crus and Premiers Crus, from over 125 vintages ranging from 17...