SoDivin.com
Reviews:

464 total reviews   

4.67

Excellent

464 reviews since Nov 17, 2015

5
85 %
4
7 %
3
4 %
2
< 1 %
1
5 %

Review summary

Customers frequently praise the fast delivery and secure, effective packaging that ensures wines arrive in perfect condition, even for older vintages. The wide, unique, and high-quality selection of wines, including rare and old vintages, is highly appreciated. Customer service is described as friendly, proactive, and professional, with quick responses to issues. Additionally, the website is noted for being clear, easy to navigate, and informative for purchasing. Some customers express frustration about delivery delays or unmet express delivery promises. A few mention a lack of communication from customer service. Several UK customers are dissatisfied with additional import taxes and customs charges that were not clearly communicated at checkout.

This text was automatically created by an AI system from user reviews.

Was this summary helpful?

Authentic reviews from real people.

How Trusted Shops prevents fake reviews

ReviewsSoDivin.com

(4)
(0)
(3)
(6)
(71)
Community member 
4 Reviews
 Verified

Great experience and selection!

I’ve ordered from a few bottles now and each time was a great experience! The pictures and descriptions are perfectly accurate, and the shipping time is great! From ordering to pick up here in Germany had been like 2 business days each time. The selection of wines available is awesome too, and always changing! My go to site now for speciality wines.

Reply from SoDivin.com

Thank you very much for your loyalty and your very positive feedback—it delights the entire team! Your satisfaction with our logistics and our extensive, varied, and regularly updated range of vintage wines is what drives us most. See you soon!
Community member 
1 Reviews
 Verified

Excellent customer service

I ordered a 1966 CHÂTEAU LEOVILLE POYFERRE as a birthday gift for my husband. Unfortunately, the bottle leaked in transit. I contacted So Divin and they replied quickly, offering to either send another bottle or provide a full refund. I appreciated their professionalism and would not hesitate to order from So Divin again.

Reply from SoDivin.com

The entire Sodivin team thank you very much for your feedback ! We remain at your disposal !
Community member 
1 Reviews
 Verified

Pristine bottle

The wine was delivered promptly, as promised, and well packed for posting. To be honest, the bottle, the label, the foil were so pristine that I found it difficult to believe this was a 40-year-old bottle and suspected the wine had at least been re-corked. But no: on opening it became clear it was the genuine 40-year-old estate cork - and the wine was... so divin. It had been kept in perfect conditions and was all I could have hoped for. The wine was the queen of the evening at the special dinner for which I acquired it, appreciated by the connoisseurs around the table. So thank you SoDivin for an excellent service. UK buyers, do be aware that VAT and duty will need to be paid as your purchase passes customs.

Reply from SoDivin.com

Thank you so much for your kind feedback ! The entire Sodivin team is delighted by your glowing comments. Your great satisfaction is our best reward !
Community member 
4 Reviews
 Verified

Sodivin the right name

Very proactive to prepare and expedite the parcel. Delivery at time. Very nice collection of old wines at affordable price. What's else! I recommend

Reply from SoDivin.com

Thank you, that makes us very happy ! Your satisfaction is our primary motivation. See you soon!
Community member 
1 Reviews
 Verified

Excellent customer service

The customer service given by Joséphine has been perfect, throughout my purchase and in answering any questions I had prior to it being delivered in the UK. I will recommend SoDivin to my friends and family.

Reply from SoDivin.com

Thank you so much! We're delighted that you're satisfied with our services. We truly appreciate your positive feedback.
Community member 
1 Reviews
 Verified

Bad experience

I ordered two bottles of wine from SoDivin and paid €40 for next-day delivery to the UK. The delivery was not made within the advertised timeframe and arrived later than expected. More importantly, I was subsequently contacted by DHL requesting an additional £51 for UK import taxes and clearance charges. I understand that UK import VAT and customs charges may apply after Brexit, but I did not feel these additional costs were sufficiently clear when placing the order. The charges were only communicated to me when the parcel had already reached the UK. I contacted SoDivin to raise both issues and explained that the wine was a birthday gift, so the delivery date was particularly important. Despite this, I never received a further response. If selling to UK customers, I think SoDivin should be much clearer about the total cost, including potential UK import charges, and should not advertise next-day delivery if the delivery timeframe cannot realistically be met.

Reply from SoDivin.com

Thank you for your feedback. Since Brexit, orders delivered to the UK are subject to UK import VAT, duties and customs clearance charges. UK customers therefore purchase the wines excluding French VAT on our website, and we provide this information during the ordering process when a UK delivery address is selected. We are sincerely sorry if this information was not sufficiently clear to you at the time of your order. Regarding the delivery delay, DHL was awaiting payment of the UK import taxes and clearance charges before completing the delivery. This unfortunately delayed the parcel beyond the expected next-day timeframe. Transparency is a priority for us, and we sincerely appreciate your feedback, which we will take into account to further improve the clarity of the information provided to our UK customers. We remain at your disposal should you require any further information.
Community member 
1 Reviews
 Verified
Thank you :-)

Reply from SoDivin.com

Thank you too! See you soon !
Community member 
1 Reviews
 Verified
Great service

Reply from SoDivin.com

Thank you very much for your feedback!
Community member 
1 Reviews
 Verified

Reply from SoDivin.com

Thank you very much!
Community member 
1 Reviews
 Verified
My shopping experience was good; the shopment arrived on time and the bottle was in perfect conditions.

Reply from SoDivin.com

Thank you very much for your comment. We are delighted because your satisfaction is our primary motivation. See you soon!
Community member 
1 Reviews
 Verified

Reply from SoDivin.com

Thank you very much!
Community member 
2 Reviews
 Verified
Fast and well packed and clean even though an old vintage wines

Reply from SoDivin.com

Thank you for your feedback. We are delighted that you are satisfied with all our services.See you soon!
Community member 
1 Reviews
 Verified

Reply from SoDivin.com

Thank you very much for your feedback!
Community member 
1 Reviews
 Verified
Bons conseil, vaste choix de vins par anée, qualité top. Service expeditions 10/10 (24h entre la commande et la réception du colis ! ). Je reccomande!!!!!

Reply from SoDivin.com

Votre satisfaction sur chaque étape de votre commande nous réjouit tous et est le moteur de notre engagement. Merci beaucoup pour ce retour d'expérience très positif. A bientôt !
Community member 
1 Reviews
 Verified
Great service and Nice wine

Reply from SoDivin.com

The entire SoDivin team is delighted with your compliments and thanks you very much! See you soon!
Community member 
1 Reviews
 Verified

Fast Delivery

The wine arrived promptly and in good condition,packaged really securely. You could put a prominent warning regarding shipping costs with the advertised wine details. it was not clear to me and i only found out by reading your terms & conditions.

Reply from SoDivin.com

Thank you very much for your feedback on behalf of the entire Sodivin team. Information about shipping costs is at the bottom of the homepage, but we have taken note of your comment.
Community member 
1 Reviews
 Verified

Good deal

Purchasing process is simple, delivery is fast and accurate, and customer service is also good.

Reply from SoDivin.com

On behalf of the entire SoDivin team, thank you very much for this very positive feedback! See you soon!
Community member 
8 Reviews
 Verified
The information on the wines, prices, service, all is very good and friendly

Reply from SoDivin.com

The entire SoDivin team is delighted by your kind feedback and thanks you for your loyalty. It will be a pleasure to serve you again.
Community member 
1 Reviews
 Verified
Excellent

Reply from SoDivin.com

Thank you very much for your comment! See you soon !
Community member 
8 Reviews
 Verified
best shop for old and rare wines

Reply from SoDivin.com

We are delighted that you are completely satisfied with our services and wine selection. The entire team thanks you for your feedback and your continued loyalty.

To Verify Authenticity

Verified Reviews

Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.

Imported Reviews

They are not included in the overall rating. No verification measures have been taken.

Contact

Visit website

About

Since 2001, SoDivin is the online specialist for French Grand Cru Classé and vintage wines. Our cellar holds more than 5000 wines, Grands Crus and Premiers Crus, from over 125 vintages ranging from 17...

This company has linked Trusted Shops profiles.

Show all profiles