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Verified
Easy to use website, nice designs and good sale items.
I was getting a little worried that the bags were taking a while to arrive by post as I had an event to use them for but I think that was probably because the postal service was taking longer than usual and I should have said I needed them soon as. Lovely colours, going to be used for a charity sweet tombola. Would buy again.
Verified
Great customer service and the order was fulfilled and dispatched promptly. An out-of-stock item was replaced with something suitable, and another was fully refunded. Nothing to fault.
Verified
Delivery was a big mess and I had to chase up royal mail over 3 very long phone calls
Verified
good service, problems with emails sent, corrected on the following day
Verified
Great service!
Really pleased with the baby shower decorations & tableware ordered, great price & fast delivery THANKS 😊
Verified
Everything was perfect. Kids loved their party bags. Communication was first class and any issues fixed immediately. Wouldn’t hesitate to buy from you again!
Reply from www.partybagsandsupplies.co.uk
Thank you so much!
Verified
Wonderful quick service. Something I ordered was no longer in stock and they contacted me and asked if I would like an alternative which was great! I would shop here again :-)
Verified
Very easy and quick delivery.
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Delivery said 1-2 days but cane on day 4.
Product was as listed.
Reply from www.partybagsandsupplies.co.uk
Sorry, we aim to dispatch and deliver as quickly as possible. Unfortunately, this was not the case for you. We apologise for any inconvenience this has caused.
Verified
Verified
Verified
Does this company exist?
Order placed, no dispatch info after a week although stated next working day dispatch and confirmation. No reply to phone calls or email. Needless to say, no delivery. Had to buy elsewhere for the party. Lodged a complaint with PayPal and received a refund immediately without question. I suspect this is not the first time PayPal have had to do this for this company. I'm not even sure this company exists based on this experience? I would advise people to stay away and try elsewhere.
Reply from www.partybagsandsupplies.co.uk
We sincerely apologize for the delays and inconvenience you’ve experienced with your recent orders. Due to unforeseen health issues, we’ve been temporarily unable to access and process some orders. We are now working to resolve these issues and aim to refund all affected customers during this period of disruption.
Additionally, we’d like to inform you that there has been a change in management, and we’re taking steps to restart and improve our processes to ensure this doesn't happen again.
We deeply appreciate your patience and understanding, and we’re committed to making things right.
A refund has been issued.
Verified
Fantastic communication and product as expected. Thank you
Verified
Still awaiting delivery 2 weeks after placing ordee
I placed an order on 11 June and two weeks later, other than an order confirmation email, I haven’t received any confirmation of dispatch/estimated delivery, and no reply to my email chasing this up.
Reply from www.partybagsandsupplies.co.uk
We sincerely apologize for the delays and inconvenience you’ve experienced with your recent orders. Due to unforeseen health issues, we’ve been temporarily unable to access and process some orders. We are now working to resolve these issues and aim to refund all affected customers during this period of disruption.
Additionally, we’d like to inform you that there has been a change in management, and we’re taking steps to restart and improve our processes to ensure this doesn't happen again.
We deeply appreciate your patience and understanding, and we’re committed to making things right.
Thank you for your continued support.
Verified
Still no parcel and party missed. Called 4 times, straight to voicemail.
Reply from www.partybagsandsupplies.co.uk
We sincerely apologize for the delays and inconvenience you’ve experienced with your recent orders. Due to unforeseen health issues, we’ve been temporarily unable to access and process some orders. We are now working to resolve these issues and aim to refund all affected customers during this period of disruption.
Additionally, we’d like to inform you that there has been a change in management, and we’re taking steps to restart and improve our processes to ensure this doesn't happen again.
We deeply appreciate your patience and understanding, and we’re committed to making things right.
Thank you for your continued support.
Verified
I haven't received my order.
Reply from www.partybagsandsupplies.co.uk
We sincerely apologize for the delays and inconvenience you’ve experienced with your recent orders. Due to unforeseen health issues, we’ve been temporarily unable to access and process some orders. We are now working to resolve these issues and aim to refund all affected customers during this period of disruption.
Additionally, we’d like to inform you that there has been a change in management, and we’re taking steps to restart and improve our processes to ensure this doesn't happen again.
We deeply appreciate your patience and understanding, and we’re committed to making things right.
Thank you for your continued support.
Verified
Reply from www.partybagsandsupplies.co.uk
We sincerely apologize for the delays and inconvenience you’ve experienced with your recent orders. Due to unforeseen health issues, we’ve been temporarily unable to access and process some orders. We are now working to resolve these issues and aim to refund all affected customers during this period of disruption.
Additionally, we’d like to inform you that there has been a change in management, and we’re taking steps to restart and improve our processes to ensure this doesn't happen again.
We deeply appreciate your patience and understanding, and we’re committed to making things right.
Thank you for your continued support.
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