Review summary
Customers appreciate the speed and reliability of the delivery process, as well as the good condition of packages upon arrival. Many praise the quality and selection of wines, noting they meet or exceed expectations. Communication and issue resolution are also highlighted positively, and pricing is often described as reasonable and competitive. However, some customers report delays and damages during delivery, as well as dissatisfaction with certain couriers. There are occasional complaints about poor or slow responses to inquiries or complaints. A few reviews mention damaged goods upon arrival despite generally safe packaging. Additionally, some customers find the delivery or shipping costs to be high.
This text was automatically created by an AI system from user reviews.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsLe Bourguignon - Burgundy Wines
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Excellent wines and excellent service!
I am a repeat buyer and have only good words to say. Excellent service and always a fast communication. Guillaume gives excellent recommendations and it's always pleasant.
Their wines are fantastic and at competitive prices and wines from smaller vineyards are offered too.
Only UPS has dropped their standard recently, but that's not their mistake and it sadly applies to all transport companies
Reply from Le Bourguignon - Burgundy Wines
Thank you very much for your trust and feedback !
We are very happy you are both satisfied with the quality of Wine and the prices.
Your comments concerning the delivery service are well taken.
Wishing you very good tasting moments with your Burgundy Wines !
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Tout était très bien suf UPS
Tout était très bien, sauf UPS: La livraison était annoncée par UPS pour Samdi, on est resté à la maison toute la journée,
Personne n‘est venu, on nous a écrit,“vous n‘étiez pas là, on ne pouvait pas laisser le paquet.
On a fait une réclamation/une plainte… le lundi on a livré.
Reply from Le Bourguignon - Burgundy Wines
Bonjour et merci pour votre commentaire
Effectivement un service pas à la hauteur !
Désolés pour ce contretemps, merci pour votre patience avec la livraison et vous souhaitant de bons moments de dégustation.
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Reply from Le Bourguignon - Burgundy Wines
Hello and thank you very much for your rating !
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Box with wine was damaged and number of bottles are broken. Was not able to contact UPS but Le Bourguignon submitted a claim and resolved the issue.
Reply from Le Bourguignon - Burgundy Wines
Thanks for your rating !
Very sorry for the damage, it can happen in very few cases.
In that case we replace the bottles.
Thank you very much for your patience and comprehension and hoping this has not limited the pleasure of tasting nice wines from Bourgogne.
All the best,
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Have had a couple of deliveries where some bottles have been broken and not had any acknowledgment from the seller nor refund-communication from customer service could be better.
Reply from Le Bourguignon - Burgundy Wines
Hello and thanks for your feedback
Very sorry for that, we are not always informed by the carrier when a damage occurs.
Please contact us to give more details
Kind Regards
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Une bouteille spéciale, un service remarquable
Je suis ravi du service. Le vin est arrivé au Royaume-Uni en toute sécurité et la bouteille est magnifique. Merci pour votre aide et votre professionnalisme !
Reply from Le Bourguignon - Burgundy Wines
Bonjour et un grand merci pour votre confiance et votre commentaire !
Très bonne continuation
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Perfect shipping
Reply from Le Bourguignon - Burgundy Wines
Hello and thank you very muche for your trust and your feedback !
Wishing you very nice tasting moments
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Reply from Le Bourguignon - Burgundy Wines
Hello and thank you very much for your trust and your feedback !
Wishing you very good tasting moments with your Bourgogne Wines
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Reply from Le Bourguignon - Burgundy Wines
Hello and thank you very much for your trust and your feedback !
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Misschien voor de volgende keer wat snellere reactie op de vragen die ik stuur per mail.
Dat duurde deze keer na meerdere keren mailen een beetje tegen hoe snel als er überhaupt op werd gereageerd
Reply from Le Bourguignon - Burgundy Wines
Hello and thanks for your feedback !
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I wanted to speak to you about the duty vat and charges that I was asked to pay before they would deliver my order
I have tried to contact you by phone several times but no one answers the phone
Perhaps you could ring me on the mobile number that you have on my account details
Thank you
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It's amazing online wine shop!
Great assortement of Burgundy wine, interesting winemakers represented, wide range of vintages, terroirs. Reasonable prices. Smart description of the wines.
I have satisfied with the wines ordered! Packaging was safe and carefull. Thank you!
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Reply from Le Bourguignon - Burgundy Wines
Hello and thank you very much for your trust and your feedback !
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My favorite online shopping
Interesting wine selection. Helpful wine descriptions. Reasonable prices. Secure delivery. Thank you!
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The wine is great but the delivery costs are high and I spent over 400€ on wine - two bottles were broken and pointed out to me by UPS courier- I wrote to Customer services and have had no reply! I’ve just finished with another supplier for poor customer service and don’t want to have to do the same with another! Disappointing
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Reply from Le Bourguignon - Burgundy Wines
Hello and thank you very much for your rating !
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Delivered quickly and in good condition.
Reply from Le Bourguignon - Burgundy Wines
Hello and thank you very much for your trust and your feedback.
wishing you very nice tasting moments with your Wines from Burgundy !
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Reply from Le Bourguignon - Burgundy Wines
Hello and thanks for your rating !
Wishing you very good tasting moments with your Burgundy Wines
Verified
Reply from Le Bourguignon - Burgundy Wines
Hello and thanks for your rating !
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The Online Specialist of Burgundy Wines made by Craft Producers, since 2012 The major appellations of White or Red Wines: Chablis, Meursault, Pouilly Fuissé, Mercurey, Pommard, Gevrey-Chambertin... Bu...
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