Review summary
Customers frequently praise the fast and timely delivery of their orders, the high quality and taste of the wines, and the secure packaging. The customer service is often described as helpful and responsive. Many also appreciate the reasonable pricing, the wide and interesting selection of wines, and the easy and efficient ordering process with clear information. However, some customers have experienced delivery delays or complications, damaged or spoiled bottles, and broken bottles or minor leaks despite generally secure packaging. There are also reports of unresolved customer service issues, lack of communication, and difficulty reaching support. A few customers feel that delivery costs are too high or wish for greater availability of certain products.
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How Trusted Shops prevents fake reviewsReviewsLe Bourguignon - Burgundy Wines
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Have had a couple of deliveries where some bottles have been broken and not had any acknowledgment from the seller nor refund-communication from customer service could be better.
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Une bouteille spéciale, un service remarquable
Je suis ravi du service. Le vin est arrivé au Royaume-Uni en toute sécurité et la bouteille est magnifique. Merci pour votre aide et votre professionnalisme !
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Misschien voor de volgende keer wat snellere reactie op de vragen die ik stuur per mail.
Dat duurde deze keer na meerdere keren mailen een beetje tegen hoe snel als er überhaupt op werd gereageerd
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I wanted to speak to you about the duty vat and charges that I was asked to pay before they would deliver my order
I have tried to contact you by phone several times but no one answers the phone
Perhaps you could ring me on the mobile number that you have on my account details
Thank you
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It's amazing online wine shop!
Great assortement of Burgundy wine, interesting winemakers represented, wide range of vintages, terroirs. Reasonable prices. Smart description of the wines.
I have satisfied with the wines ordered! Packaging was safe and carefull. Thank you!
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The wine is great but the delivery costs are high and I spent over 400€ on wine - two bottles were broken and pointed out to me by UPS courier- I wrote to Customer services and have had no reply! I’ve just finished with another supplier for poor customer service and don’t want to have to do the same with another! Disappointing
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My favorite online shopping
Interesting wine selection. Helpful wine descriptions. Reasonable prices. Secure delivery. Thank you!
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Great wines, reasonable prices and quick delivery.
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Good wine, service and prices.
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Over priced delivery
The wine i purchased was a gift for a friend. It took a very long time to arrive and then I had to get the bus which only runs twice a day to pick it up from a depot, when I had paid a great deel of money for it to be delivered to my house.
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Great choice and delivered on time
Reply from Le Bourguignon - Burgundy Wines
Hello and thank you very much for your feedback !
we are very pleased you enjoyed the Wines and had a good experience with the delivery.
wishing you very pleasant tasting moments !
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Great Chablis and for the first time in two deliveries no breakages!
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The better wines
Easy order - good communication - fast delivery - and, the most important of all, very good wine taste. Looking for a better wine, only based upon the comments, and, i am very satisfied with my own choice.
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Superb wines
Excellent wines, sales and delivery always on time
Reply from Le Bourguignon - Burgundy Wines
Hello and thank you very much for your feedback !
we are very pleased you enjoyed the Wines and had a good experience with the delivery.
wishing you very pleasant tasting moments !
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Everything perfect!
Everything perfect
Reply from Le Bourguignon - Burgundy Wines
Hello and thank you very much for your feedback !
wishing you very pleasant tasting moments with your Bourgogne Wines !
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Two bottles broken this is the second time.
Two bottles broken this is the second consecutive delivery I’ve had where two bottles have been broken - Chablis is not a cheap wine . I am
Sure it’s the fault of the carrier - but it’s disappointing and puts me out of pocket.
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Everything perfect!
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Reply from Le Bourguignon - Burgundy Wines
Hello and thank you very much for your feedback !
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Great selection of wines
The only thing you could improve on is making your wines available to UK merchants ie Majestic, so I don’t have to pay the high postage costs!!
