Review summary
Many customers appreciate the fast and reliable delivery, secure packaging, and the good condition of items upon arrival. The wine quality and selection receive considerable praise, and shoppers often find the prices reasonable or a good value. Customer service is frequently described as responsive and professional, and clear or proactive communication is noted by numerous reviewers. However, some customers experienced delays in delivery, breakages, and found delivery costs to be high. There are a few reports of receiving damaged or poor-condition bottles, as well as frustrations with lack of replies or inadequate support from customer service after problems arise. Additionally, a minority of customers mention a lack of updates or unclear information during the purchasing process.
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How Trusted Shops prevents fake reviewsReviewsLe Bourguignon - Burgundy Wines
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Tout était très bien suf UPS
Tout était très bien, sauf UPS: La livraison était annoncée par UPS pour Samdi, on est resté à la maison toute la journée,
Personne n‘est venu, on nous a écrit,“vous n‘étiez pas là, on ne pouvait pas laisser le paquet.
On a fait une réclamation/une plainte… le lundi on a livré.
Reply from Le Bourguignon - Burgundy Wines
Bonjour et merci pour votre commentaire
Effectivement un service pas à la hauteur !
Désolés pour ce contretemps, merci pour votre patience avec la livraison et vous souhaitant de bons moments de dégustation.
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Box with wine was damaged and number of bottles are broken. Was not able to contact UPS but Le Bourguignon submitted a claim and resolved the issue.
Reply from Le Bourguignon - Burgundy Wines
Thanks for your rating !
Very sorry for the damage, it can happen in very few cases.
In that case we replace the bottles.
Thank you very much for your patience and comprehension and hoping this has not limited the pleasure of tasting nice wines from Bourgogne.
All the best,
Verified
Have had a couple of deliveries where some bottles have been broken and not had any acknowledgment from the seller nor refund-communication from customer service could be better.
Reply from Le Bourguignon - Burgundy Wines
Hello and thanks for your feedback
Very sorry for that, we are not always informed by the carrier when a damage occurs.
Please contact us to give more details
Kind Regards
Verified
Une bouteille spéciale, un service remarquable
Je suis ravi du service. Le vin est arrivé au Royaume-Uni en toute sécurité et la bouteille est magnifique. Merci pour votre aide et votre professionnalisme !
Reply from Le Bourguignon - Burgundy Wines
Bonjour et un grand merci pour votre confiance et votre commentaire !
Très bonne continuation
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Misschien voor de volgende keer wat snellere reactie op de vragen die ik stuur per mail.
Dat duurde deze keer na meerdere keren mailen een beetje tegen hoe snel als er überhaupt op werd gereageerd
Reply from Le Bourguignon - Burgundy Wines
Hello and thanks for your feedback !
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I wanted to speak to you about the duty vat and charges that I was asked to pay before they would deliver my order
I have tried to contact you by phone several times but no one answers the phone
Perhaps you could ring me on the mobile number that you have on my account details
Thank you
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It's amazing online wine shop!
Great assortement of Burgundy wine, interesting winemakers represented, wide range of vintages, terroirs. Reasonable prices. Smart description of the wines.
I have satisfied with the wines ordered! Packaging was safe and carefull. Thank you!
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The wine is great but the delivery costs are high and I spent over 400€ on wine - two bottles were broken and pointed out to me by UPS courier- I wrote to Customer services and have had no reply! I’ve just finished with another supplier for poor customer service and don’t want to have to do the same with another! Disappointing
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My favorite online shopping
Interesting wine selection. Helpful wine descriptions. Reasonable prices. Secure delivery. Thank you!
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Delivered quickly and in good condition.
Reply from Le Bourguignon - Burgundy Wines
Hello and thank you very much for your trust and your feedback.
wishing you very nice tasting moments with your Wines from Burgundy !
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Reply from Le Bourguignon - Burgundy Wines
Hello and thanks for your rating !
Wishing you very good tasting moments with your Burgundy Wines
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Reply from Le Bourguignon - Burgundy Wines
Hello and thanks for your rating !
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Reply from Le Bourguignon - Burgundy Wines
Hello and thanks for your rating !
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Reply from Le Bourguignon - Burgundy Wines
Thanks for your rating !
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Great wines, reasonable prices and quick delivery.
Reply from Le Bourguignon - Burgundy Wines
Hello and thanks a lot for your feedback !
wishing you very nice tasting moments with your Bourgogne Wines
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Good wine, service and prices.
Reply from Le Bourguignon - Burgundy Wines
Hello and thank you very much for your feedback !
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Reply from Le Bourguignon - Burgundy Wines
Thanks for your rating !
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Over priced delivery
The wine i purchased was a gift for a friend. It took a very long time to arrive and then I had to get the bus which only runs twice a day to pick it up from a depot, when I had paid a great deel of money for it to be delivered to my house.
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Reply from Le Bourguignon - Burgundy Wines
Hello and thanks a lot for your feedback !
Happy tastings
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Reply from Le Bourguignon - Burgundy Wines
Hello and thanks for your feedback !
