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Top positive review
4 Aug 2023
I bought 3 items, the teelight arch, a Santa with a penguin on a toboggan and another Santa with a small reindeer. I've collected all things penguin since I was child, the idea being I wanted to put together a tableau with penguins and a reindeer, a tree plus a snowman. If I have one observation, it is not a criticism, - the arch itself would be better if it was twice the size so more figures could be arranged on it. I intend to give the extra Santa as a Christmas gift to a friend. Everything was beautifully packaged and arrived from Germany to the UK within 5 days. The quality of the pieces is excellent, the service and packaging was likewise. Although, I speak no German I was able to order via the website as there was the option to view the website in English. I would highly recommend both the ease of use of the website and the goods themselves. As I said as the arch was smaller than I'd hoped and I have no hesitation in ordering more products from the site I intend to order another arch and more figures and I will put them on either side of my mantlepiece.
My Santa arrived broken snd it became my job to fix it so i can give it for a gift. Not to excited about that as i now know it can fall apart again.
$12 is nothing or 15% off the next order (really ??) and it good for your site.
Now i also know that everything being shipped becomes my responsibility to fix it if needed. Wow.
It was packed very well which points to the issue before that
Really sad as I love your entire line
I purchased a 1-tier pyramid and paid $40 for shipping and handling. The box was so poorly packed that the contents was rattling around upon delivery. Two fan blades were broken off, one of the deer was broken off from the base, and one of the metal candle holders was separated from its wooden base.
Answer by Erzgebirge-Palace
20 Nov 2023
We are sorry that the pyramid did not arrive in perfect condition. Please contact our customer service to find a solution.
18 Sept 2023
Very disappointed paid a lot of money to get item with legs separated from the body. Needs to be glued
Answer by Erzgebirge-Palace
19 Sept 2023
We're very sorry, that we don't meet your expectations, and you're right, unglued legs are nothing we want to see. Sometimes, the shipment companies handle the parcels very rough, so a leg or an arm get unglued. We try to improve the packaging in a continuous process. If you'd contact us, we were happy to help you out of this situation. So, we're really sorry about your trouble with the order. If you order again, please contact us before, share this review with us and we'll take care, that everything will be perfect.