Erzgebirge-PalaceReviews:
485 reviews in the last 12 months7,412 total reviews
Excellent
Top positive review
4 Aug 2023
Verified review
I bought 3 items, the teelight arch, a Santa with a penguin on a toboggan and another Santa with a small reindeer. I've collected all things penguin since I was child, the idea being I wanted to put together a tableau with penguins and a reindeer, a tree plus a snowman. If I have one observation, it is not a criticism, - the arch itself would be better if it was twice the size so more figures could be arranged on it. I intend to give the extra Santa as a Christmas gift to a friend. Everything was beautifully packaged and arrived from Germany to the UK within 5 days. The quality of the pieces is excellent, the service and packaging was likewise. Although, I speak no German I was able to order via the website as there was the option to view the website in English. I would highly recommend both the ease of use of the website and the goods themselves. As I said as the arch was smaller than I'd hoped and I have no hesitation in ordering more products from the site I intend to order another arch and more figures and I will put them on either side of my mantlepiece.
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Top negative review
24 Nov 2023
Verified review
My Santa arrived broken snd it became my job to fix it so i can give it for a gift. Not to excited about that as i now know it can fall apart again.
$12 is nothing or 15% off the next order (really ??) and it good for your site.
Now i also know that everything being shipped becomes my responsibility to fix it if needed. Wow.
It was packed very well which points to the issue before that
Really sad as I love your entire line
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Reviews for Erzgebirge-Palace
22 Jan 2024
Verified review
The customer service is very prompt in getting back to you. It was excellent service. The nutcrackers I have gotten are just beautiful and so detailed. I will be buying more of them from this company
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21 Jan 2024
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Wonderful, quick service! We love the pyramid that we purchased. It is beautiful and unusual! We have chosen to keep it out all year. Everything was carefully packed and arrived very quickly!
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2 Jan 2024
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The ordering online was simple. Shipping was really fast. When the product arrived, a few pieces were no longer glued to the base. It was an easy fix, but just wanted you to know.
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CR
Crissy R.
Glendale
16 Jan 2024
Verified review
I always get fast shipping and delivery. The products that I order are just like the website adversities. I love this store! I order from the USA and ship here and to the UK.
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13 Jan 2024
Verified review
I have made several purchases. Every item has arrived on time and it great condition. Also, your system for order status is outstanding, I always know where my purchase is.
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16 Jan 2024
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If I could give an extra half of star I would. I just don’t like that the structure doesn’t sit level due to an electrical connection being taped to the underside
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27 Dec 2023
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They are always prompt in getting my order to me. The website is so easy to use and they are very respectful and responsive with any questions I may have! I’m
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30 Dec 2023
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I’ve ordered for two Christmases! I’ve even ordered the week before abd they get the order to Mr before Christmas. They are an amazing company !
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SL
samuel L.
poplargrove
1 Jan 2024
Verified review
My husband collects nutcrackers and he loves the detail that goes into these. he is always pleased with this gift from his Brother-in -law.
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AV
Alice V.
Loleta
27 Dec 2023
Verified review
The quality of design, character, and fine materials in this piece make you know that skilled craftsmanship is not a thing of the past.
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12 Jan 2024
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Amazing product - highly recommend
This was my first time ordering from you guys and they are amazing! The quality is like no other, sturdy.
I would highly recommend!
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3 Jan 2024
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Experience was great start to finish. Web site was easy to navigate. Order was shipped to USA in a VERY timely fashion. Many thanks!
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27 Dec 2023
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Beautiful artwork and lighting.
We love the large Cologne Cathedral double arch (68x35cm). Amazingly fast shipping from Germany to USA. The converter works well.
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28 Dec 2023
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Beautiful pyramid. Speedy delivery.
Speed of delivery was incredible. The pyramid is beautiful. It was a surprise gift for my wife, who cried when opening it.
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27 Dec 2023
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Delivery was fast. The packaging was excellent and my smoker arrived in excellent condition. Very high quality, I love it!
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29 Dec 2023
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Looks great and works perfect. However, in shipping, the little men were knocked off. No damage, but had to be regaled.
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27 Dec 2023
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Perfection, needs no improvement
Fast delivery and packed really well
Perfect Christmas gnome that will be treasured for many years! Thank you very much,
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10 Jan 2024
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I have had nothing but great service every time I purchase something.I plan to purchase many more items in the future
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31 Dec 2023
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I absolutely love the items I ordered but, disappointed that 2 of the 3 items arrived broken. See attached pictures.
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2 Jan 2024
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How little time it took from placing the order the order to its delivery in the UK from Germany - very impressive!
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