Erzgebirge-Palace- Logo - reviews

Erzgebirge-Palace
Reviews:

493 reviews in the last 12 months7,389 total reviews  

4.88
Excellent
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

4 Aug 2023
 Verified review
I bought 3 items, the teelight arch, a Santa with a penguin on a toboggan and another Santa with a small reindeer. I've collected all things penguin since I was child, the idea being I wanted to put together a tableau with penguins and a reindeer, a tree plus a snowman. If I have one observation, it is not a criticism, - the arch itself would be better if it was twice the size so more figures could be arranged on it. I intend to give the extra Santa as a Christmas gift to a friend. Everything was beautifully packaged and arrived from Germany to the UK within 5 days. The quality of the pieces is excellent, the service and packaging was likewise. Although, I speak no German I was able to order via the website as there was the option to view the website in English. I would highly recommend both the ease of use of the website and the goods themselves. As I said as the arch was smaller than I'd hoped and I have no hesitation in ordering more products from the site I intend to order another arch and more figures and I will put them on either side of my mantlepiece.

Top negative review

24 Nov 2023
 Verified review
My Santa arrived broken snd it became my job to fix it so i can give it for a gift. Not to excited about that as i now know it can fall apart again. $12 is nothing or 15% off the next order (really ??) and it good for your site. Now i also know that everything being shipped becomes my responsibility to fix it if needed. Wow. It was packed very well which points to the issue before that Really sad as I love your entire line
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for Erzgebirge-Palace

 Sort by  
Relevance
29 Dec 2023
 Verified review
Looks great and works perfect. However, in shipping, the little men were knocked off. No damage, but had to be regaled.
Report review
27 Dec 2023
 Verified review

Perfection, needs no improvement

Fast delivery and packed really well Perfect Christmas gnome that will be treasured for many years! Thank you very much,
Report review
10 Jan 2024
 Verified review
I have had nothing but great service every time I purchase something.I plan to purchase many more items in the future
Report review
31 Dec 2023
 Verified review
I absolutely love the items I ordered but, disappointed that 2 of the 3 items arrived broken. See attached pictures.
Report review
2 Jan 2024
 Verified review
How little time it took from placing the order the order to its delivery in the UK from Germany - very impressive!
Report review
27 Dec 2023
 Verified review
The Viking nutcracker is very well made and exactly as appears in the photos online. My husband loved it.
Report review
LW
L W.
Scottsdale
8 Jan 2024
 Verified review
Beautiful nutcracker, packed carefully and shipped super fast! Once again the perfect swelled in every way!
Report review
2 Jan 2024
 Verified review
I was so impressed and excited at how fast I received my order. It was in excellent condition. Thank you!
Report review
27 Dec 2023
 Verified review
Excellent and very quick service! My ornaments were even more beautiful than i had hoped for! Thank you!!
Report review
2 Jan 2024
 Verified review

1in ornaments

I ordered several 1in ornaments. The were beautiful, the size was as promised and they arrived quickly.
Report review
28 Dec 2023
 Verified review
Shipping was very fast. My mom loved the Christmas pyramid. It is a quality, heirloom piece. Thank you!
Report review
27 Dec 2023
 Verified review
The order was dispatched promptly and arrived in time for Christmas. Thank you for an excellent service.
Report review
27 Dec 2023
 Verified review

A very nice and well received piece but no smoke

A very nice and well received piece. It’s a shame however that it did not include some smoking tablets.
Report review
TG
Tony G.
Halifax
21 Jan 2024
 Verified review
We’ve been buying from Erzgebirge for years and we are super happy with the quality and ease of buying.
Report review
3 Jan 2024
 Verified review
Great product always giving a different option. Nice aromas given off. Arrived in time well packaged.
Report review
22 Jan 2024
 Verified review
alle producten die zij maken zijn zo mooi, en dat het geen massa productie is vind ik ook wel fijn
Report review
16 Jan 2024
 Verified review
Great quality product. Packaged well and delivered quickly. It was a gift and my friend LOVED it!
Report review
10 Jan 2024
 Verified review
Very happy with the delivery time and product construction. Will order more in the future.
Report review
8 Jan 2024
 Verified review

Stunning!!!

So happy with my purchase, the quality and the work are absolutely perfect. So adorable!!!
Report review
27 Dec 2023
 Verified review
Good communication. Prompt, reliable delivery. Product is as described. Excellent quality.
Report review