Erzgebirge-PalaceReviews:
481 reviews in the last 12 months7,431 total reviews
Excellent
Most relevant positive review
4 Aug 2023
Verified review
I bought 3 items, the teelight arch, a Santa with a penguin on a toboggan and another Santa with a small reindeer. I've collected all things penguin since I was child, the idea being I wanted to put together a tableau with penguins and a reindeer, a tree plus a snowman. If I have one observation, it is not a criticism, - the arch itself would be better if it was twice the size so more figures could be arranged on it. I intend to give the extra Santa as a Christmas gift to a friend. Everything was beautifully packaged and arrived from Germany to the UK within 5 days. The quality of the pieces is excellent, the service and packaging was likewise. Although, I speak no German I was able to order via the website as there was the option to view the website in English. I would highly recommend both the ease of use of the website and the goods themselves. As I said as the arch was smaller than I'd hoped and I have no hesitation in ordering more products from the site I intend to order another arch and more figures and I will put them on either side of my mantlepiece.
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Most relevant negative review
24 Nov 2023
Verified review
My Santa arrived broken snd it became my job to fix it so i can give it for a gift. Not to excited about that as i now know it can fall apart again.
$12 is nothing or 15% off the next order (really ??) and it good for your site.
Now i also know that everything being shipped becomes my responsibility to fix it if needed. Wow.
It was packed very well which points to the issue before that
Really sad as I love your entire line
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Reviews for Erzgebirge-Palace
27 Oct 2023
Verified review
Please add a 'regular mail' option. I did not need my order quickly and didn't like paying such a high shipping charge, which doubled the price of my little item.
I would like to see more traditional products.
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5 Feb 2024
Verified review
I liked the quick service and the great shipping and the fact that I could find some specialty bulbs for which I've been looking a long time. Unfortunately, I ordered the wrong part - but that was my fault.
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13 Nov 2023
Verified review
Packaging was good. I opened it to make sure all parts were there and everything looked great. Superior shipping time. I received it quicker than I expected.
I will buy from this company in the future.
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25 Mar 2024
Verified review
Send your product a bit faster and send a replay to the orders that are made so the customer nows that they are recieved and on they way.
Make the youre site little better and more readable to order.
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22 Jan 2024
Verified review
The customer service is very prompt in getting back to you. It was excellent service. The nutcrackers I have gotten are just beautiful and so detailed. I will be buying more of them from this company
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17 Oct 2023
Verified review
We love the detail care and quality that goes in to your products. Would purchase the more expensive ones if we could afford them. They are all beautiful. I purchased this as a gift for my daughter.
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29 Nov 2023
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This is beautiful
This is exactly what I expected - a high quality, beautiful depiction of the nativity. This arrived very quickly (3 days) and was packaged with care! Thank you for the excellent customer service.
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26 Nov 2023
Verified review
Christmas Pyramid A+++
Ordered a Christmas Pyramid and it is just like pictured. The craftsmanship is beautiful. Plus shipping was surprisingly fast to the USA. Will definitely order more decorations from this shop.
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13 Nov 2023
Verified review
Beautiful, quick shipping
The product is beautiful and was easy to assemble. The only thing I missed was having instructions in English. But I figured it out!
Shipping was extremely quick and everything arrived intact.
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21 Jan 2024
Verified review
Wonderful, quick service! We love the pyramid that we purchased. It is beautiful and unusual! We have chosen to keep it out all year. Everything was carefully packed and arrived very quickly!
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6 Dec 2023
Verified review
Good communication, Quality music box.
Good communication, Excellent quality / workmanship of figurines and music box, nice tone and song, fast shipper. I don't know anything you could do better - maybe have a store in the US ?
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PH
Pascal H.
Limburg
5 Feb 2024
Verified review
Schnelle Lieferung, gut verpackt, Qualitätsprodukte
Schnelle Lieferung und gut verpackt. Am Donnerstag bestellt und am darauffolgenden Montag in den Niederlanden erhalten.
Hochwertige Handwerkskunst, wir sind sehr zufrieden mit unserem Kauf
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16 Oct 2023
Verified review
I love the nut cracker!
I love the nut cracker and my son will love it as well. I just wish there was some paperwork or a certificate of origin of authenticity that accompanied the item. Beautiful workmanship.
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27 Jan 2024
Verified review
Have ordered from Erzgebirge before. Always have what I am looking for in stock. Merchandise arrived promptly as advertised and most important the merchandise arrived in perfect shape.
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2 Jan 2024
Verified review
The ordering online was simple. Shipping was really fast. When the product arrived, a few pieces were no longer glued to the base. It was an easy fix, but just wanted you to know.
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24 Aug 2023
Verified review
Love Erzgebirge Palace. Always excellent craftsmanship of all the products we have purchased. The website is easy to use and they are prompt at getting the order out for delivery.
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CR
Crissy R.
Glendale
16 Jan 2024
Verified review
I always get fast shipping and delivery. The products that I order are just like the website adversities. I love this store! I order from the USA and ship here and to the UK.
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OF
Orflaith F.
Wicklow
18 Nov 2023
Verified review
Love my new Nutcrackers! Excellent quality and love that their mouths really open and shut! I can see a few more of them added to my Christmas collection over the next few years.
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13 Jan 2024
Verified review
I have made several purchases. Every item has arrived on time and it great condition. Also, your system for order status is outstanding, I always know where my purchase is.
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19 Dec 2023
Verified review
Great delivery time. Nicely packaged and arrived safely. Value is more of a three star. Seems a bit plain versus the expectations from the pictures on the website.
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