Erzgebirge-Palace- Logo - reviews

Erzgebirge-Palace
Reviews:

493 reviews in the last 12 months7,389 total reviews  

4.88
Excellent
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Top positive review

4 Aug 2023
 Verified review
I bought 3 items, the teelight arch, a Santa with a penguin on a toboggan and another Santa with a small reindeer. I've collected all things penguin since I was child, the idea being I wanted to put together a tableau with penguins and a reindeer, a tree plus a snowman. If I have one observation, it is not a criticism, - the arch itself would be better if it was twice the size so more figures could be arranged on it. I intend to give the extra Santa as a Christmas gift to a friend. Everything was beautifully packaged and arrived from Germany to the UK within 5 days. The quality of the pieces is excellent, the service and packaging was likewise. Although, I speak no German I was able to order via the website as there was the option to view the website in English. I would highly recommend both the ease of use of the website and the goods themselves. As I said as the arch was smaller than I'd hoped and I have no hesitation in ordering more products from the site I intend to order another arch and more figures and I will put them on either side of my mantlepiece.

Top negative review

24 Nov 2023
 Verified review
My Santa arrived broken snd it became my job to fix it so i can give it for a gift. Not to excited about that as i now know it can fall apart again. $12 is nothing or 15% off the next order (really ??) and it good for your site. Now i also know that everything being shipped becomes my responsibility to fix it if needed. Wow. It was packed very well which points to the issue before that Really sad as I love your entire line
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Reviews for Erzgebirge-Palace

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30 Jan 2024
 Verified review
Love my pyramid but had to reassemble it and glue it together as the packing had not protected it sufficiently.
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7 days ago
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Had to glue the hand back on
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2 Jan 2024
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The ordering online was simple. Shipping was really fast. When the product arrived, a few pieces were no longer glued to the base. It was an easy fix, but just wanted you to know.
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16 Jan 2024
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If I could give an extra half of star I would. I just don’t like that the structure doesn’t sit level due to an electrical connection being taped to the underside
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29 Dec 2023
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Looks great and works perfect. However, in shipping, the little men were knocked off. No damage, but had to be regaled.
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31 Dec 2023
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I absolutely love the items I ordered but, disappointed that 2 of the 3 items arrived broken. See attached pictures.
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3 Jan 2024
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Great product always giving a different option. Nice aromas given off. Arrived in time well packaged.
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29 Dec 2023
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I liked the smoker, but it arrived in pieces. I glued it back together. Disappointing.
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8 Dec 2023
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Absolutely stunning!

Our 4 tier pyramid is absolutely stunning! My wife and I had been talking about getting one for years in all the times we’d been to Germany we had never bought one. My only complaint, and the reason I didn’t give it 5 stars was the packaging. When I received the box, I heard a lot of rattling around. Luckily it was the box of candles that had busted open and it was candles bouncing around in the box. But when I opened the pyramid box, many parts to the pyramid had broken off. I was able to glue them back on, so well in fact you can’t tell they had broken off. My only recommendation for this company is to do a better job for shipping. I live in the US, so I understand it’s a long way to travel. Otherwise, we love it, and this will be in our family for many generations to come!
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28 Nov 2023
 Verified review
Items are exactly what I wanted but both arrived damaged. Santa smoker head had broken off and a tree had broken off the pyramid. I was able to repair both with glue but packaging for fragile items like these could have been better. Otherwise, very happy.
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19 Dec 2023
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My sister loves her new Herrnhuter!

My sister loves my Herrnhuter I got in Germany, and I was thrilled to learn I could order her one from the US! Unfortunately the adapter that came with it was EU-UK instead of EU-US, but otherwise all is great!
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19 Dec 2023
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Great delivery time. Nicely packaged and arrived safely. Value is more of a three star. Seems a bit plain versus the expectations from the pictures on the website.
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22 Dec 2023
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Slight damage in shipping

Two of the trees (one large, one small) had become unattached in shipping. I reglued them and think they will be fine.
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9 Dec 2023
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This item was much better than the previous one and arrived quickly.
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27 Oct 2023
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Please add a 'regular mail' option. I did not need my order quickly and didn't like paying such a high shipping charge, which doubled the price of my little item. I would like to see more traditional products.
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6 Nov 2023
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Shipping was fast! It would be nice if every ornament came in it's own box, in order to gift them.
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30 Oct 2023
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The mini incense cones gave an odd smell. Not really pine.
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22 Apr 2023
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Unfortunately, I'm still waiting for my order.

I'm still waiting for my order which was placed in February. I understand that they will not send out a shipment until all item are in stock. But it is getting a bit too long to fulfill my order. I can't say anything about the products because I do not have them yet. I ordered two smokers and a deer pyramid.
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16 Oct 2023
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I love the nut cracker!

I love the nut cracker and my son will love it as well. I just wish there was some paperwork or a certificate of origin of authenticity that accompanied the item. Beautiful workmanship.
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28 Mar 2023
 Verified review
Quick service and easy ordering
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