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Erzgebirge-Palace
Reviews:

493 reviews in the last 12 months7,389 total reviews  

4.88
Excellent
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Top positive review

4 Aug 2023
 Verified review
I bought 3 items, the teelight arch, a Santa with a penguin on a toboggan and another Santa with a small reindeer. I've collected all things penguin since I was child, the idea being I wanted to put together a tableau with penguins and a reindeer, a tree plus a snowman. If I have one observation, it is not a criticism, - the arch itself would be better if it was twice the size so more figures could be arranged on it. I intend to give the extra Santa as a Christmas gift to a friend. Everything was beautifully packaged and arrived from Germany to the UK within 5 days. The quality of the pieces is excellent, the service and packaging was likewise. Although, I speak no German I was able to order via the website as there was the option to view the website in English. I would highly recommend both the ease of use of the website and the goods themselves. As I said as the arch was smaller than I'd hoped and I have no hesitation in ordering more products from the site I intend to order another arch and more figures and I will put them on either side of my mantlepiece.

Top negative review

24 Nov 2023
 Verified review
My Santa arrived broken snd it became my job to fix it so i can give it for a gift. Not to excited about that as i now know it can fall apart again. $12 is nothing or 15% off the next order (really ??) and it good for your site. Now i also know that everything being shipped becomes my responsibility to fix it if needed. Wow. It was packed very well which points to the issue before that Really sad as I love your entire line
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Reviews for Erzgebirge-Palace

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9 Feb 2024
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7 Feb 2024
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Cristian S.
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5 Feb 2024
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5 Feb 2024
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30 Jan 2024
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30 Jan 2024
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29 Jan 2024
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2 Jan 2024
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We have loved these products for years. My mother first started collecting the smokers 50-60 years ago, and we have carried on the tradition. Our last order arrived quickly and packed well. When we opened and unwrapped, one of the smokers (a Santa) had his arm detached at a glue join. No problem to fix…a little glue and good as new. Thank you all for such wonderful products. We have our 2 smokers for Christmas 2024 already picked out!
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27 Dec 2023
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I purchased the "Clockmaker" Nutcracker for my mother. It has amazing attention to detail. What surprised me was the Clock is functional! It comes with a pendulum and a key to wind the clock. I highly recommend this Nutcracker to anyone who shows interest. I was quoted a quick delivery time and it was delivered a day earlier than promised. Great customer service.Thank you for giving my Mother an unforgettable Christmas.
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2 Jan 2024
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The item is exactly as pictured and it came so quickly. Yes I paid for International shipping but still from the moment I ordered it till the time it was out the door was fast. Every year for several years I have purchased something from these folks and I'm never disappointed. America is flooded with cheap poorly made Chinese copies and I will not purchase them. Nothing compares to German craftsmanship.
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8 Jan 2024
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Christmas pyramids

I am so delighted with the pyramids I have ordered. I love the different themes and they are beautiful and adorable. My whole family loves them so much at Christmas that we keep replacing the candles so they keep going all day. When visiting the online store it's almost overwhelming to choose, the descriptions are very accurate and they shipped soon after ordering.
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2 Jan 2024
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I bought 8 of these figures 50 years ago when I was in Germany for Christmas at the Nurenburg Christmas Market. I was excited when I randomly came across this website and saw they were still being made. I ordered 3 new ones hoping they would match what I bought 50 years ago. They do! The craftmanship is wonderful. Many good memories of my travels.
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26 Dec 2023
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Beautiful piece. Came quickly and was well packed. I have it out for the holidays. Beautiful detail and love the natural wood. It works well but you do need new votive candles & they need to be replaced more often as once the votive burns down a bit, the spinning feature will stop.
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29 Dec 2023
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Everything went smoothly. My package arrived well before the expected delivery date ☺️. The Christmas pyramid was well packaged and protected on its journey. It is high quality and the price reasonable. This was my second time ordering from you and I will definitely be back.
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27 Dec 2023
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Gorgeous and intricate wood details.

We are very pleased with the Cologne Cathedral window picture. Unfortunately, the recommended plug adapter which I purchased did not provide the proper electricity and I will need to get an electrical converter for it. Very fast shipping from Germany to USA.
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28 Dec 2023
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Beautiful Piece and easy delivery

The website is tricky to navigate but once I was able to get to the checkout it was smooth. It arrived on time, it was well packed and arrived on time. It's a beautiful piece. The tax and shipping costs made this pricey but the recipient loved it.
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27 Dec 2023
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Very carefully packed. My pyramid is fragile and it came fully intact and carefully prepared. It also came quickly! I didn’t expect to receive it before Christmas and in fact I received it 3 days before. Would definitely order from this company again.
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27 Dec 2023
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The nutcracker was beautiful, just what my wife was looking for. The one thing you could do better is that when I was trying to pay for the product on-line, a few times I go kicked out of the network. I had to log-in the next day to connect.
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27 Dec 2023
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Nurse

The nurse smoker is exquisite. My younger daughter is a nurse, and the smoker captures the essence of her professionalism and her service. It joins the many Christmas ornaments with a nursing theme that we have given her over the years.
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3 Jan 2024
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Erzgebirge-Palace is fantastic.

I had a real good experience ordering from Erzgebirge-Palace. Their products are beautiful. Their customer service is great. Erzgebirge-Palace shipped my orders very quickly. I would recommend Erzgebirge-Palace to my family and friends.
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