Pak Cosmetic Centre- Logo - reviews

Pak Cosmetic Centre
Reviews:

1,222 reviews in the last 12 months13,718 total reviews  

4.51
Excellent

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Certified since: 8 Jan 2021
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Pak Cosmetic Centre fulfils all Trusted Shops quality criteria, including
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  • Encrypted data transfer
  • Clear ordering process

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Top positive review

27 Mar 2024
 Verified review
They responded to my complaint after a few emails that I sent which they should have responded and give me my refund as soon as I notified them of the issue that I hadn’t received the items I had paid for! Although I got my refund I had to reorder the items and pay an additional £8.00 to have a different Courier DPD deliver and I got my order the very next day! I wouldn’t lie about not getting my order I’m too old for that all I wanted was a refund so that I could reorder, in future believe your customer I’m 70yrs old I have nothing to gain from lying and also I did reorder so why would I reorder something I had already received?

Top negative review

20 Jun 2023
 Verified review
I have tried to email customercare@pakcosmetics.com Unfortunately the email wasn't going through It was my first time ordering from PakCosmetics sady the box was well secured from outside but not from inside and it didn't have Fragile Handle with care label and one of the 2 vitamin E oils that I have ordered was broken and this is how outside and inside the box looks like. I have attached pictures.
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Reviews for Pak Cosmetic Centre

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11 days ago
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Tom A.
London
11 days ago
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12 days ago
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12 days ago
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31 Mar 2024
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29 Mar 2024
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28 Mar 2024
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26 Mar 2024
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26 Mar 2024
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24 Mar 2024
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21 Mar 2024
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20 Mar 2024
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19 Mar 2024
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18 Mar 2024
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30 Mar 2024
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Item not received

I was unable to track my order and I tried calling the number on their site, didn’t get a response. Sent a mail didn’t get anything. After I sent another mail and they offered to refund my money. As at the time am writing this, they are yet to refund although they have sent several emails that I would be getting my money in 3-5 working days. Terrible service from Pakcosmetics
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20 Mar 2024
 Verified review

Item left outside

Items left outside, and stolen. Have to wait another week for them to make a claim for items to be replaced. Disapointing, took a week to arrive o. First place!
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26 Mar 2024
 Verified review
Poor customer service. I received an incomplete order and was told they had checked the CCTV when the packing was done and no further action will be taken!
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SJ
Sharon J.
Bristol
3 days ago
 Verified review
I had one part of my order cancelled. This was not explained and the wrong hair was sent
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19 Mar 2024
 Verified review
Fake or expired product they sent us.
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31 Mar 2024
 Verified review
Very bad on return policy
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