Review summary
Customers frequently praise the fast and reliable delivery. Many appreciate the affordability and value for money of the products compared to competitors. Reviewers highlight the extensive and unique selection, especially hard-to-find items. Most find the packaging secure and protective. Customer service is often described as friendly, helpful, and responsive. Ordering online is generally straightforward and informative, with most reporting correct and complete orders. Some customers mention occasional delivery delays or issues with couriers. There are reports of over-packaging or sticky tape residue. A few have experienced receiving wrong or missing items and difficulty with replacements. Some find the website slow or payment complicated. A minority report unhelpful or slow customer service responses. International customers, particularly those outside the UK, note unexpected customs charges or delivery delays.
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How Trusted Shops prevents fake reviewsReviewsPak Cosmetic Centre
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Verified
Honest I've never had a problem with this supplier before. Delivery and communication has always been excellent. When w product isn't in stock they have phoned me about it. I've been using them for about 18 years if not more.
I will say however, that at one point I thought something was wrong with my order (it wasn't) and I phoned up a few times, the call would get answered and then dropped. Twice this happened. Therefore my thinking is that IF something didn't go right I might not have such a nice experience.
Verified
MY ORDER HAS NOT ARRIVED SO CAN'T GIVE A REVIEW....
I cannot comment any further still waiting for delivery by Evri to deliver see below
08:01 - Thu Jul 16 Your parcel is at our local depot and on its way to you
14:48 - Thu Jul 16
We're sorry, your parcel has been delayed. We'll update your tracking when it's on the way on the next working day
02:10 - Sat Jul 18
We're processing your parcel at our hub
10:06 - Mon Jul 20 Your parcel is at our local depot and on its way to you
04:39 - Thu Jul 16
Your parcel is at the delivery depot and we'll let you know when it's out for delivery
05:29 - Mon Jul 20
Your parcel is at the delivery depot and we'll let you know when it's out for delivery
23rd July I spoke with Sam at PAKS customer service she said she would chase Evri and to wait until next Wednesday if nothing arrived I am to contact PAKS again.
Verified
Ii have been buying from Paks cosmetics for over 10 years. Their service is the best ,their workers are very polite and always ready to help even in difficult situations. I love Paks because of their varieties of hair brands and products. I have been ordering hair and products from other companies but never got a fast reply, even fast postage . To describe in one word Paks Cosmetics simply the best 100%
Verified
Hair Products Order
Received my order within 4 days, well packaged and double sealed to stop leaking whilst in transit. All bar one item ordered was not available so was refunded to my card before delivery, notified by email, the advice note was ticked off with all my items with a refund written next to the one item. Impressed with the items, will definitely order again.
Verified
First time I ordered and so far so good. Everything came within 3 days and I requested to sign as my address is a but hard to find but delivery was great. I used to visit your shop in person since I was a child but not been coming to London as much more recently. It's good to know I can buy my hair and skin products (mainly for work) delivered as there is nowhere in Brighton (where I live) that I can shop for our afro products anymore. Thank you so much you saved me from a huge headache. You can expect more regular purchases from me 🙂🐶👌🏿✌🏿🫶🏿
Verified
Great Variety of Hair and Beauty Choice
I like the vast amount of products that they sell online but the website can be very temperamental and slow. Checkout and delivery is good but packaging could be better. The majority of the items I received I was pleased with except one item and this was eventually refunded after taking photos. I used PAK's cosmetics before when I've not been able to get to the shop and would use again in future as the majority of my order I was happy with.
Verified
Customer Service team are oustanding…
The customer service team are outstanding and contacted me to see whether I had placed my order and then again, when I duplicated my same order. The website is very cost effective!!! The only downside was when Evri courier failed to re-delivery my packages and resulted in my order being delivered over a week later!!!
Verified
I was very hesitant to purchase this unit (Abby) due to the location. I took a chance and got exactly what l ordered. I have been looking for this unit for a while now. The shipping was fast which is a BIG plus for me. Looking forward to purchasing another unit with the same response.
Thank you,
USA customer
Verified
I received what I paid for on time and customer service was okay
I received what I paid for on time. But when I made a mistake with my order and called to correct it, the person I spoke to was unhelpful and said my order could not be corrected anymore as it had already been dispatched. I do not believe this because I received the dispatch notification via email a few hours after and there was definitely time to make corrections.
Verified
The products I have bought from Pak so far have been authentic - there is a reason you don't use Amazon when buying reliable hair and beauty products. At least I know that I won't get scammed using Pak. My family has been buying hair and beauty products from Pak Cosmetics since the 90s', so I know that what I pay for is what I receive.
Verified
The delivery was very speedy. Everything arrived intact and in perfect condition. The range of items available on line was great and the price offered was reasonable. The only items I struggled to find was papaya bar soap and Dudu Osun black soap, but there were any alternatives available. Have bought from them in the past and will definitely buy again from them in the future
Verified
Affordable and effective beauty products from brands like Face facts and Revuelle. The store is branded as a black hair and beauty products online retailer, but I am white and they work for me. I particularly like the serums, face and eye creams from these brands. The delivery is quick and free for shopping above £50 but I always spend over to replenish my care pantry for a while.
Verified
Very pleased. Postage is average.
Very pleased on the product, the packaging and the price. I deducted a star, down to 4/5 because in this day and age paying £5+ for postage that takes a full week to arrive isn’t 5 star. Oh, and I didn’t get an email confirmation of my order, making me wonder if my money had gone into the ether. But now I have my order, I’m pleased.
Verified
Great Prices and Quick Service!
Really pleased with my experience ordering from Pak’s. Their products, especially things like hair dye, are much cheaper than other places I’ve looked. The ordering process was simple and easy to use, and the service was quick and efficient from start to finish. Everything arrived promptly and exactly as expected. I’ll definitely be ordering again.
Verified
Fantastic competitive prices and fast shipping, with an abundance of high-quality products to choose from. My orders are always correct, and I’ve never had any complaints. I’m always very happy with the service and would highly recommend them to everyone. Thank you!
Verified
Great place to buy from. Been buying the same packets of braiding hair for about 10 years now. Always delivered really quickly so I can’t fault the shop.
The hair, Premium Too Hh Deep Wave Bulk, has massively lost it’s quality over the year though. The curl drops within a week and the shine disappears.
Verified
2nd order from here, brilliant thanks
2nd order from here, had what I needed in stock, good communications, delivery quick and well packaged, even had extra tape over the dispenser to stop leaking en route, great price too for the only place I can get this moisturiser... I'll be back again when I'm running low
Verified
Always shop here as they have the brands i use. I have never had an issue items always arrive well packaged. The shipping could be slightly quickerbut thats just nitpicking. The only store that has all the good brands
Verified
GERANIUM OILS
I initially ordered oils as they were an excellent price.and my regular stockist had ran out again. To be honest i was a bit worried that they would not turn up. They did on time! The quality is excellent. The service cannot be faulted and in future i know i have a reliable stockist in Pak's. Thank you
Verified
Now accepting PayPal..!
I placed two separate orders (and yes paid postage twice) and they actually sent both orders together in one box (they did not refund the excess shipping). I got everything I ordered and the courier company brought the parcel right to my door, which was excellent as some don't.