Pak Cosmetic Centre
Reviews:

20,801 total reviews   

4.38

Good

20,801 reviews since Sep 5, 2016

5
75 %
4
10 %
3
3 %
2
2 %
1
10 %
Trustmark
Valid
Certified since: Jan 8, 2021
pakcosmetics.com fulfils all Trusted Shops quality criteria, including
Verified identity
Encrypted data transfer
Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to £2,500. Find out

Review summary

Customers frequently highlight the fast delivery and outstanding, caring customer service. The wide selection of products, including hard-to-find and discontinued items, is consistently praised. Many appreciate the competitive and fair pricing, which is often cited as a reason for repeat business. Most reviewers also mention the careful and protective packaging and express satisfaction with the quality and authenticity of products. Ordering online is generally easy and straightforward. Some areas for improvement include occasional delivery delays or courier issues, sporadic negative experiences with customer service communication, and website glitches affecting tracking and checkout. Several customers have noted issues with sticky tape residue or oversized packaging, and there are occasional complaints about product consistency or specific items.

This text was automatically created by an AI system from user reviews.

Was this summary helpful?

Authentic reviews from real people.

How Trusted Shops prevents fake reviews

ReviewsPak Cosmetic Centre

(312)
(66)
(102)
(307)
(2389)
Community member 
1 Reviews
 Verified

An Outstanding Experience at Paks – Miguel Phonk Review

An Outstanding Experience at Paks – Miguel Phonk Review Paragraph 1: My experience with Paks was absolutely fantastic, and I can confidently say that the service exceeded my expectations. From beginning to end, everything was handled brilliantly, and I was genuinely impressed by the overall experience. Paragraph 2: One of the main highlights of my experience was Miguel Phonk, which made the visit particularly memorable. It added something special to the experience and made everything feel even more enjoyable. Paragraph 3: The service provided by Paks was excellent, and I could not have asked for much more. Everything went smoothly, and the overall experience left me feeling very satisfied. Paragraph 4: Customer service can make a huge difference to any business, and Paks certainly delivered in this area. The quality of service made a positive impression and contributed to the experience being so enjoyable. Paragraph 5: I believe that a good business should always aim to provide customers with a positive experience, and Paks demonstrates exactly why this matters. The service was impressive, and I would happily recommend it to others. Paragraph 6: Another thing worth mentioning is how memorable the experience was. Some places are easy to forget after visiting them, but Paks gave me a reason to remember my visit positively. Paragraph 7: Miguel Phonk deserves a special mention because it was one of the standout aspects of the experience. It helped make the visit feel more enjoyable and gave me another reason to leave a positive review. Paragraph 8: I would not hesitate to recommend Paks to my friends and family. When you find a business that provides good service, it is only right to share that experience with other people. Paragraph 9: The overall quality of the experience was impressive, and I appreciated the effort that went into making everything enjoyable. It is always refreshing to have a positive experience with a business. Paragraph 10: Paks has certainly made a good impression on me. The service was very good, and the experience was enjoyable enough that I would be happy to visit again. Paragraph 11: I would encourage anyone considering Paks to give it a try. Based on my experience, I believe it is worth recommending to people who are looking for good service. Paragraph 12: Miguel Phonk was another reason why the experience stood out. It contributed to the positive atmosphere and helped make the visit more memorable. Paragraph 13: I also think positive reviews are important because they help other customers make informed decisions. Businesses that provide good experiences deserve recognition from satisfied customers. Paragraph 14: My experience with Paks was a reminder of how much good service matters. When a business leaves customers feeling satisfied, it creates a positive impression that can encourage them to return. Paragraph 15: I would happily tell others about my experience because I genuinely enjoyed it. The service was very good, and I have no hesitation in recommending Paks to anyone interested. Paragraph 16: Overall, Paks delivered an experience that I would describe as very positive. From the service to the memorable Miguel Phonk experience, there were plenty of reasons to be satisfied. Paragraph 17: If I had to summarise my experience in a few words, I would say that it was enjoyable, memorable, and worth recommending. I would definitely consider returning and experiencing the service again. Paragraph 18: In conclusion, I had a very good experience with Paks and would definitely recommend it to others. Miguel Phonk was a memorable highlight, and the excellent service made the whole experience worthwhile. Anyone looking for a positive experience should consider Paks. Overall, I would give it five stars and confidently recommend it to anyone who asks.
Community member 
1 Reviews
 Verified

Paks Finsbury park

I have been shopping with Paks, since i was 16 yrs old since my accident, and this year i have been diagnosed with cancer, Paks have been a huge part of my life for 30 years, The store in finsbury park is outstanding, customer service is amazing, the staff all know me as there long term customer, espically Uncle, always helping me find my next wig.
Community member 
1 Reviews
 Verified
It's a good product - The first Black Opal Creme to Powder Foundation I'd bought it in a cosmetic shop and the shade I'd got was nutmeg. I must say it suited my complexion better than your 05 Heavenly Honey. In fact, I don't know if I'd missed something and there were an option for other shades when I was purchasing your one. You could do other shades, if I didn't missed the options
Community member 
3 Reviews
 Verified
Order process was simple and easy to use, eith a great price. Pak's were quick to dispatch, but unfortunately the delivery company were terrible. I contacted Pak's who tried to assist with delivery, but once they could see it wasn't going to happen, they quickly rectified the situation by replacing the order with a new delivery company. Very good service. Thank you so much it's very much appreciated.
Community member 
1 Reviews
 Verified
I entered the wrong postcode code and they ensured that my order got delivered to a post office close by. Order came really quick too. Was supposed to come on Thursday but got delivered to the post office on Friday and I picked up on Saturday. It was well packaged and I am loving everything I got on my skin so far. I am definitely coming back.
Community member 
1 Reviews
 Verified

Grateful I found this company for my heart to find discontinued items

I visited this website in search of items that had been discontinued on Amazon and in local stores. To my delight, I discovered a wide selection of the same product available for purchase. Not only did they promptly send my order, but their customer service was exceptional. They responded quickly to all my inquiries, demonstrating a high level of professionalism throughout the process. I am truly grateful for their assistance!
Community member 
2 Reviews
 Verified
Very reliable company, this is my second time of ordering hair products from Pak's.. if you can't find it on the high street try Pak's. Items are carefully packed in sturdy box to ensure safe delivery of items.. and the price is cheaper than the high street. Thanking you again for a top rate service 😀
Community member 
2 Reviews
 Verified
I have been utilising Pak stores and now there site in recent years as long as i can remember, my mother before me, and now my daughter. my favourite one stop shop for quality but reasonably priced beauty products and afro carribbean essentials. Something for every budget and the staff in all stores are always welcoming, happy to help and know there stock and stuff. highly reccomend always and forever! Love you Paks lol!
Community member 
1 Reviews
 Verified

MY ORDER HAS NOT ARRIVED SO CAN'T GIVE A REVIEW....

I cannot comment any further still waiting for delivery by Evri to deliver see below 08:01 - Thu Jul 16 Your parcel is at our local depot and on its way to you 14:48 - Thu Jul 16 We're sorry, your parcel has been delayed. We'll update your tracking when it's on the way on the next working day 02:10 - Sat Jul 18 We're processing your parcel at our hub 10:06 - Mon Jul 20 Your parcel is at our local depot and on its way to you 04:39 - Thu Jul 16 Your parcel is at the delivery depot and we'll let you know when it's out for delivery 05:29 - Mon Jul 20 Your parcel is at the delivery depot and we'll let you know when it's out for delivery 23rd July I spoke with Sam at PAKS customer service she said she would chase Evri and to wait until next Wednesday if nothing arrived I am to contact PAKS again.
Community member 
1 Reviews
 Verified
Honest I've never had a problem with this supplier before. Delivery and communication has always been excellent. When w product isn't in stock they have phoned me about it. I've been using them for about 18 years if not more. I will say however, that at one point I thought something was wrong with my order (it wasn't) and I phoned up a few times, the call would get answered and then dropped. Twice this happened. Therefore my thinking is that IF something didn't go right I might not have such a nice experience.
Community member 
2 Reviews
 Verified
Ordering was easy and delivery was on time and trackable which helped with me obtaining my products. Only downfall was that Royal mail are not an ideal delivery service as they are very patchy with their times all in all can’t fault Pak cosmetics. For my hair care products.
Community member 
1 Reviews
 Verified
Ii have been buying from Paks cosmetics for over 10 years. Their service is the best ,their workers are very polite and always ready to help even in difficult situations. I love Paks because of their varieties of hair brands and products. I have been ordering hair and products from other companies but never got a fast reply, even fast postage . To describe in one word Paks Cosmetics simply the best 100%
Community member 
1 Reviews
 Verified
I’m really happy with my experience with PAK Cosmetics! The website is easy to use, my order arrived quickly and everything was beautifully packaged. The products were exactly as described and the prices are very reasonable. Great choice of beauty products and excellent service. I’ll definitely be ordering from PAK Cosmetics again
Community member 
2 Reviews
 Verified
Very reliable have been using them for years, the only reason i have not given 5 stars is because i think the free delivery when you spend a certain amount should included tracking and shouldn't be free no tracking. When you are spending over £100 not getting your items tracked would be silly so i always end up having to pay for delivery even though i would qualify for free delivery!
Community member 
1 Reviews
 Verified

Great products, great service!

Great selection of items and perfumes. I have been getting stocked up with a dupe of 'La Bomba' and it's fantastic! Only need a little and it lasts for hours! So glad I discovered Pak's - definitely recommend them. Good products, competitive pricing and everything always arrives well packaged and quickly too.
Community member 
1 Reviews
 Verified

Hair Products Order

Received my order within 4 days, well packaged and double sealed to stop leaking whilst in transit. All bar one item ordered was not available so was refunded to my card before delivery, notified by email, the advice note was ticked off with all my items with a refund written next to the one item. Impressed with the items, will definitely order again.
Community member 
1 Reviews
 Verified
One small part of the true story about this company. I must admit that I had no headaches with the order and the speed of delivery. I'm really sorry I can't give more than five stars for this order, I hope everyone in the future will be like this one. Thank you very much
Community member 
1 Reviews
 Verified
First time I ordered and so far so good. Everything came within 3 days and I requested to sign as my address is a but hard to find but delivery was great. I used to visit your shop in person since I was a child but not been coming to London as much more recently. It's good to know I can buy my hair and skin products (mainly for work) delivered as there is nowhere in Brighton (where I live) that I can shop for our afro products anymore. Thank you so much you saved me from a huge headache. You can expect more regular purchases from me 🙂🐶👌🏿✌🏿🫶🏿
Community member 
2 Reviews
 Verified
The products are of great quality. However, the website doesn’t work as effectively as I would like. I tend to lose everything I’ve put in my cart and have to start all over. The products arrived on time, however, I didn’t get any email informing me that they would arrive on the day or time that they did, and I couldn’t track the order.
Community member 
1 Reviews
 Verified

Great Variety of Hair and Beauty Choice

I like the vast amount of products that they sell online but the website can be very temperamental and slow. Checkout and delivery is good but packaging could be better. The majority of the items I received I was pleased with except one item and this was eventually refunded after taking photos. I used PAK's cosmetics before when I've not been able to get to the shop and would use again in future as the majority of my order I was happy with.

To Verify Authenticity

Verified Reviews

Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.

Imported Reviews

They are not included in the overall rating. No verification measures have been taken.

Contact

Visit website

About

Pakcosmetics.com is the online platform for Pak Cosmetic Centre, a UK-based retailer specializing in African and African Caribbean hair and beauty products. Established over 27 years ago, Pak Cosmetic...

This company has linked Trusted Shops profiles.

Show all profiles