Certified since: Jan 8, 2021
The Trustmark indicates trustworthy online retailers.
- Verified identity
- Encrypted data transfer
- Clear ordering process
Trusted Shops Buyer Protection
This company offers Trusted Shops’ buyer protection up to £2,500. Find out
Review summary
Customers consistently praise the fast and timely delivery of their orders, the high quality and authenticity of products, as well as the competitive and affordable pricing. Many also highlight the helpfulness and professionalism of customer service, the wide and unique product selection, secure packaging, and the easy-to-use website as standout positives. Some areas for improvement include occasional delivery delays or issues with courier services, rare problems with specific product items, isolated negative experiences with customer service, concerns about excessive packaging or minor damage, difficulties with website search or checkout, and dissatisfaction with shipping costs—especially for international orders and free delivery thresholds.
This text was automatically created by an AI system from user reviews.
Was this summary helpful?
Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsPak Cosmetic Centre
(351)
(68)
(109)
(330)
(2553)
Verified
Fast free delivery , the items were accurate as described and good value for money I have order from Pak's many times and if there is problem, your customer service has always been courteous and understanding. Your standard of service is outstanding Thank you.
Verified
The delivery was very speedy. Everything arrived intact and in perfect condition. The range of items available on line was great and the price offered was reasonable. The only items I struggled to find was papaya bar soap and Dudu Osun black soap, but there were any alternatives available. Have bought from them in the past and will definitely buy again from them in the future
Verified
Affordable and effective beauty products from brands like Face facts and Revuelle. The store is branded as a black hair and beauty products online retailer, but I am white and they work for me. I particularly like the serums, face and eye creams from these brands. The delivery is quick and free for shopping above £50 but I always spend over to replenish my care pantry for a while.
Verified
I have been using Paks for over 25 years, and they have never disappointed me. I trust them to provide high-quality products, and they always deliver my orders on time. Their reliability and consistency are the reasons I keep coming back year after year.
Verified
Very pleased. Postage is average.
Very pleased on the product, the packaging and the price. I deducted a star, down to 4/5 because in this day and age paying £5+ for postage that takes a full week to arrive isn’t 5 star. Oh, and I didn’t get an email confirmation of my order, making me wonder if my money had gone into the ether. But now I have my order, I’m pleased.
Verified
Great Prices and Quick Service!
Really pleased with my experience ordering from Pak’s. Their products, especially things like hair dye, are much cheaper than other places I’ve looked. The ordering process was simple and easy to use, and the service was quick and efficient from start to finish. Everything arrived promptly and exactly as expected. I’ll definitely be ordering again.
Verified
Paks online was great they had the Rimmel lipsticks that I found difficult to get also a great price , and the delivery was amazing and very fast,so keep the good work up and will most certainly use them again.so thankyou very much.
Verified
Fantastic competitive prices and fast shipping, with an abundance of high-quality products to choose from. My orders are always correct, and I’ve never had any complaints. I’m always very happy with the service and would highly recommend them to everyone. Thank you!
Verified
Really quick delivery. I couldn’t find my hair gel anywhere and only paks had it but I work late shifts and cannot go to the shops so I have ordered it online and it arrived in two days. Great service and quick delivery!
Verified
Great place to buy from. Been buying the same packets of braiding hair for about 10 years now. Always delivered really quickly so I can’t fault the shop.
The hair, Premium Too Hh Deep Wave Bulk, has massively lost it’s quality over the year though. The curl drops within a week and the shine disappears.
Verified
2nd order from here, brilliant thanks
2nd order from here, had what I needed in stock, good communications, delivery quick and well packaged, even had extra tape over the dispenser to stop leaking en route, great price too for the only place I can get this moisturiser... I'll be back again when I'm running low
Verified
Always shop here as they have the brands i use. I have never had an issue items always arrive well packaged. The shipping could be slightly quickerbut thats just nitpicking. The only store that has all the good brands
Verified
GERANIUM OILS
I initially ordered oils as they were an excellent price.and my regular stockist had ran out again. To be honest i was a bit worried that they would not turn up. They did on time! The quality is excellent. The service cannot be faulted and in future i know i have a reliable stockist in Pak's. Thank you
Verified
Now accepting PayPal..!
I placed two separate orders (and yes paid postage twice) and they actually sent both orders together in one box (they did not refund the excess shipping). I got everything I ordered and the courier company brought the parcel right to my door, which was excellent as some don't.
Verified
Excellent service
It was easy to place my order as the website was clear and simple to navigate. The order arrived in very good time. Items were well packaged. Very happy shopping experience!
Verified
Reliable, good value hair products
This is the second time that I've ordered from here, the order (as last time) arrived in about a week, no wrong items or anything missing and they are cheaper than competitors, hence why I ordered through them. If the prices remain as they are, then I will continue to purchase my hair products (and probably other products too) from them.
Verified
I love the competitive pricing . My one & only negative Is from time of order to delivery is a little longer than some competitors but it’s a small negative.
Verified
Excellent service
From ordering to delivery, I was kept well informed. One of my items was not available in the qty I wanted. So I got a call from customer service and she carefully guided me into making a suitable replacement.
I was impressed!!
Verified
Excellent. Website had more details than any other supplier about the product (including the manufacturer!). Clear and simple purchase process. Delivery was cheap and fast, and the Evri tracking page gave adequate information even on the non-tracked delivery option. Packaged very carefully in a sturdy bag and lots of bubble wrap, and product is in excellent condition - no damage at all. Would use again.
Verified
Always pleased with price, products and delivery
I have ordered hair colour from Paks for a few years.. always pleased with the price and product's that arrive via Evri.. this time I ordered a few more toiletries aswell
And again all good with delivery and products Many thanks Pak… keep up the good work x
To Verify Authenticity
Verified Reviews
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.Imported Reviews
They are not included in the overall rating. No verification measures have been taken.Contact
Pak Cosmetic Centre
Visit websiteAbout
Pak Cosmetic Centre
Pakcosmetics.com is the online platform for Pak Cosmetic Centre, a UK-based retailer specializing in African and African Caribbean hair and beauty products. Established over 27 years ago, Pak Cosmetic...
This company has linked Trusted Shops profiles.
