Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
27 Mar 2024
Verified review
They responded to my complaint after a few emails that I sent which they should have responded and give me my refund as soon as I notified them of the issue that I hadn’t received the items I had paid for! Although I got my refund I had to reorder the items and pay an additional £8.00 to have a different Courier DPD deliver and I got my order the very next day! I wouldn’t lie about not getting my order I’m too old for that all I wanted was a refund so that I could reorder, in future believe your customer I’m 70yrs old I have nothing to gain from lying and also I did reorder so why would I reorder something I had already received?
I have tried to email customercare@pakcosmetics.com
Unfortunately the email wasn't going through It was my first time ordering from PakCosmetics sady the box was well secured from outside but not from inside and it didn't have Fragile Handle with care label and one of the 2 vitamin E oils that I have ordered was broken and this is how outside and inside the box looks like.
I have attached pictures.
Great service to know that I have a money-back guarantee with any goods that I purchase with Paks Cosmetics. I feel confident when using this service and knowing that I will be reimbursed for the purchase price of the goods in the event of non-delivery or non-refund.
Report review
4 Mar 2024
Verified review
Items were well protected apart from the Alma oil which did not have any additional taping so it leaked.
Report review
13 Mar 2024
Verified review
Would use again
Goos service with regular updates
Report review
21 Mar 2024
Verified review
Items came quickly
Report review
16 Mar 2024
Verified review
Prompt delivery
Report review
20 Mar 2024
Verified review
Report review
14 Mar 2024
Verified review
Report review
5 Feb 2024
Verified review
update more often and when things are out of stock try to get back to the customer to order asap instead of them thinking the item is in stock.
Also pls get more selection of curly long wigs and more human ones too
Report review
3 Feb 2024
Verified review
Order and delivery was seamless and quick!!!!
Report review
16 Feb 2024
Verified review
Nice Product and smooth transaction
Delivery is too expensive
Report review
2 Feb 2024
Verified review
Quick delivery time
Report review
1 Feb 2024
Verified review
Very good
Report review
30 Jan 2024
Verified review
Report review
30 Jan 2024
Verified review
Report review
7 Jan 2024
Verified review
I like that I got to receive my package with everything that I ordered for. I wasn't happy that one of the products had already reached its expiry date. You need to work on your customer care I am a repeat customer and I don't see the appreciation from you guys even if it not a sample product at least write thank you notes or something to make the customer feel appreciated.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.