Pak Cosmetic CentreReviews:
1,219 reviews in the last 12 months13,743 total reviews
Excellent
TrustmarkValid
Top positive review
27 Mar 2024
Verified review
They responded to my complaint after a few emails that I sent which they should have responded and give me my refund as soon as I notified them of the issue that I hadn’t received the items I had paid for! Although I got my refund I had to reorder the items and pay an additional £8.00 to have a different Courier DPD deliver and I got my order the very next day! I wouldn’t lie about not getting my order I’m too old for that all I wanted was a refund so that I could reorder, in future believe your customer I’m 70yrs old I have nothing to gain from lying and also I did reorder so why would I reorder something I had already received?
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Top negative review
20 Jun 2023
Verified review
I have tried to email customercare@pakcosmetics.com
Unfortunately the email wasn't going through It was my first time ordering from PakCosmetics sady the box was well secured from outside but not from inside and it didn't have Fragile Handle with care label and one of the 2 vitamin E oils that I have ordered was broken and this is how outside and inside the box looks like.
I have attached pictures.
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Reviews for Pak Cosmetic Centre
SJ
Sharon J.
Bristol
12 days ago
Verified review
I had one part of my order cancelled. This was not explained and the wrong hair was sent
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10 Apr 2024
Verified review
the eco gel was broken
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4 Mar 2024
Verified review
Wig colour images were very small and not expandable, it was a gamble buying the colour option - turned out to have been wrong colour. The colour in the image should have been an available option, it wasn't.
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7 Feb 2024
Verified review
I had to contact customer services twice to see where my order was only to be told some of the items were out of stock. They could have called/emailed me, they have my details and I’m still waiting on a refund on the products not available
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13 Feb 2024
Verified review
The piece has a bulge at the back which makes it stick out. Like it’s been put in the box wet
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NS
Neitha S.
Kent
5 Feb 2024
Verified review
Speedy delivery as per usual. One of my bottle purchase is cracked.
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RB
Rubina B.
Aylesbury
8 Feb 2024
Verified review
Can't nor get the same products and more expensive
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4 Jan 2024
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21 Oct 2023
Verified review
Items not available on website instead of just corresponding through email, they asking you the customer to call them. Even later when you go online to search for option B of the item, the initial option stil in stock on the website.
You send them an email for alternative product. But they still ring you on a weekend at 09.00. Who does that
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17 Jul 2023
Verified review
Website good, delivery service poor
It is easy to find things on the website and check out is smooth, but delivery and tracking is not good. After paying for an express service of 2 days, there were no updates then 5 days later my goods had not arrived and when I called them they said sorry your items are out of stock! I was not impressed.
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23 Nov 2023
Verified review
Better communication.
I contacted Pak 6 days after ordering by phone, as had no status of my order after confirmation of my order. I ordered 5 of the same item, which said were available. When I rang, I was told they only had 3 in stock. So, better communication is necessary. The sales girl, Sam, was very helpful.
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26 Oct 2023
Verified review
The service I received from Paks was fine and they kept me informed about my order. The product I ordered unfortunately, looked nothing like it did on their website. It is poor quality and I am very, very disappointed with it. I will not order from that brand again.
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22 Aug 2023
Verified review
The process to order and receive my product was satisfactory. However, there is no process in place to return items. There is no return form no explanation on how to return items.
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24 Jun 2023
Verified review
Both bottles came with broken lid and some of the product had even poured out making everything really sticky. Lid on one of the bottles doesn’t even fit on the bottle properly
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6 Aug 2023
Verified review
Image did not reflect hair at all, completely different colour and the cost to return makes it senseless to get a refund as it cost nearly the price of two packs of hair
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16 May 2023
Verified review
I usually have good experiences, but I have to give 3 stars as I still have not received my order which I placed on Tuesday last week and paid next day delivery for.
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24 Aug 2023
Verified review
Well packed items delivered quickly, however one item missing a lipstick. I have emailed them still waiting for a reply. Hopefully they will send the missing item.
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19 Jul 2023
Verified review
Website can be improved so that shopping is a more enjoyable experience. The quality of the product is ok/good, but I always end up buying the wrong colour!
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16 Oct 2023
Verified review
Delivery is longer than advertised
We received the package later than they said on the website. It says 2-3 days but it took a whole 7 days before the items were attempted to be delivered.
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23 Jul 2023
Verified review
Hair products not fully described
The hair products are not fully described. I needed to know texture, does it tangle, length, how much I need for a full head.
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