stonerefurb.co.ukReviews:
296 reviews in the last 12 months791 total reviews
Excellent
Top positive review
4 Sept 2023
Verified review
Love that the descriptions are accurate and items in really good condition on arrival. Prices can be very reasonable, especially if there's a sale but you have to know your stuff to see if it's a bargain or not. Contact could be a lot better and can sometimes not get a response from website messages which is disappointing.
Read more
Top negative review
12 Sept 2023
Verified review
Stone refurb are all to happy to take your money, but as to their so-called tech support it would appear nearly non existent. No follow up calls even when they say they will call. After buying an 'A' rated pc from them, it died four days later. Not good enough for what was meant to be a basically new pc. When it came back it was minus a power cable (more expense). I wouldn't recommend them to anybody
Read more
Reviews for stonerefurb.co.uk
28 Apr 2023
Verified review
I liked the quick service and the choice of computers.
A leaflet enclosed with the package could have been useful, but I will try and find more information about the keyboard online.
Report review
14 Jun 2023
Verified review
Slight technical issues when pc arrived. Had to personally reinstall windows 10 as was corrupted on delivery, but a technician was helpful over the phone and now pc is working fine
Report review
Answer by stonerefurb.co.uk
16 Jun 2023
Thanks for your feedback Luke, and glad we could get that all sorted for you over the phone. Now you're all up and running, great news!
6 Oct 2023
Verified review
Quickly delivered and ready to use. They are very generous with grading. My laptop was rated as b or c I can remember. It came like new A rate. I recommend this.
Report review
Answer by stonerefurb.co.uk
10 Nov 2023
It's great to hear you had such a speedy service Jay, and the laptop was in even better condition than expected, fantastic! We appreciate this lovely review and recommendation and we hope you continue to enjoy your new laptop. 💻
7 Jun 2023
Verified review
the chap i dealt with was called Steven very helpful knowledgeable ,told me what i needed to know and my computer works very well, would defiantly use stone refurb again
Report review
Answer by stonerefurb.co.uk
16 Jun 2023
Brilliant news there George! We hope to help you again in future and appreciate you taking the time to write this lovely review.
3 Nov 2023
Verified review
Everything I had from stonereferb works how it should please pice of mind because of the years guarantee only ever had one problem but the sorted it out straight away
Report review
Answer by stonerefurb.co.uk
10 Nov 2023
Hi Kevin, thank you for taking the time to write us a review and for those 5 Stars. We're so happy we could help get you the deal you were looking for and peace of mind; knowing you're in safe hands and where you stand with our Warranty Policy. 🤝
17 Oct 2023
Verified review
Really pleased with the quality of the laptop I purchased. This is the second purchase from Stone refurb, and I would always come back if I require further goods!
Report review
Answer by stonerefurb.co.uk
10 Nov 2023
This is brilliant to hear Kirsty, we're so happy with how pleased you are with your new laptop. We appreciate this glowing review and look forward to helping you again in the future with further purchases. Take care and all the best!
29 Sept 2023
Verified review
I have used this company several times.
Service, quality and value for money, exemplary.
Have recommended them to most of my friends.
No adverse comments to make.
Report review
Answer by stonerefurb.co.uk
9 Nov 2023
Such high praise indeed there John, thank you so much for this excellent 5 Star review and recommendation! We really appreciate your feedback and we're delighted to hear your experience has been so positive every time, as a returning customer we always want to help get you a great deal on some affordable tech! 🤝😊
31 Jul 2023
Verified review
Great service and a super fast computer with no wifi, only a plug for a wired connection. Perfect for my needs and exactly what I wanted to reduce EMF exposure.
Report review
Answer by stonerefurb.co.uk
1 Aug 2023
Thank you for this lovely 5 Star review Rebecca, we're so happy to hear you found a super fast option that suits your needs perfectly.😊
5 Dec 2023
Verified review
My computer arrived well within the second day. Immaculate condition, indistinguishable from new. Great price, great quality and great service. Thank you.,
Report review
Answer by stonerefurb.co.uk
19 Dec 2023
Well, 6 out of 6 sounds good to us! We can't do better than that, we're ecstatic we could tick all your boxes and get you just what you were looking for. Thanks for this lovely 5 Star review Roger. We hope you enjoy your new computer. 😊🤝
25 Jul 2023
Verified review
Really fast delivery and well packaged. As advertised the case has a few scratches nothing major. Clean quick and a fair battery.
Very happy with my laptop
Report review
Answer by stonerefurb.co.uk
26 Jul 2023
It's great to hear you had such a speedy service Adrian and everything was as described. We're happy you're happy! :) Thanks for this insightful review and 5 Stars.
9 Dec 2023
Verified review
Everything was very professional and polished, from ordering to the packaging the product arrived in. The quality of the product was exactly as described.
Report review
Answer by stonerefurb.co.uk
19 Dec 2023
We're delighted to hear you've had such a streamlined customer journey, from start to finish Gregg! Thank you so much for this wonderful review and 5 Stars! We look forward to helping supply you with quality refurbished tech again in the future. Take care and Merry Christmas!
15 Sept 2023
Verified review
Excellent assistance by various staff of the Customer Service regarding my enquiries regarding the computers of interest, cost and subsequence deliveries.
Report review
Answer by stonerefurb.co.uk
8 Nov 2023
Hi John, that's so kind of you to say. We always try our best to help our customers and advise them promptly. Thank you so much for taking the time to write us this lovely 5 Star review! 😊
14 Aug 2023
Verified review
Laptop arrived promptly in great condition, clean, in full working order. The battery life is fantastic despite this being a used laptop. Fully recommend.
Report review
Answer by stonerefurb.co.uk
4 Sept 2023
Great to hear Mateusz, it sounds like wins all round! Thanks for your review and 5 lovely Stars there. :)
8 Jun 2023
Verified review
I recently placed my second order with Stone Refurb and similar to the first a few weeks back, the whole ordering and receipt of the items was excellent.
Report review
Answer by stonerefurb.co.uk
16 Jun 2023
Fantastic John! We're happy to have been of assistance to you for a second time and delighted to hear how streamlined the whole process was for you. Thanks so much for writing a 5 Star review for us.
10 Oct 2023
Verified review
I found it difficult to set up the system because there is no instruction manual for the computer. It was difficult to turn on the WiFi nmduring setup
Report review
Answer by stonerefurb.co.uk
10 Nov 2023
Hi Jarmin, we're so sorry to hear you had difficulty setting up your new computer. You can always contact us for help and advice, we're happy to help. Please contact our Support Team if you haven't already done so, on: 01785 786783 or email them directly at support@stonegroup.co.uk and they will be more than happy to assist you.
6 Dec 2023
Verified review
Great value and service - Equipment is great condition and setup brilliantly. Postage was excellent and packaged well. 5 Stars will be using again :)
Report review
Answer by stonerefurb.co.uk
19 Dec 2023
We're delighted to hear you got a great value for money deal and it arrived well packaged and in great condition. We're always happy to help! Thanks so much for the review and 5 Stars, Stuart! We look forward to serving you again in the future.
30 Jun 2023
Verified review
Quality product, good price, quick (enough, not next day or anything) delivery, will definitely come back!! Need a gaming laptop for my daughter next
Report review
Answer by stonerefurb.co.uk
13 Jul 2023
We're delighted to hear you got a great deal and it arrived in a timely fashion. Thanks so much for the review and 5 Stars, Sam! We hope to help you again soon, here's a link to all our current gaming units, in the mean time: https://www.stonerefurb.co.uk/desktops/refurbished-gaming-pcs
If you need any further assistance just get in touch with us at support@stonerefurb.co.uk :)
16 Dec 2023
Verified review
As good as new
Fast, tracked delivery. Excellent packaging. To quality product in as new refurbished condition. Very happy with my new iPad 6th generation thanks.
Report review
Answer by stonerefurb.co.uk
19 Dec 2023
Hi Andrew, thank you for taking the time to write us a review and for those 5 Stars. We're so glad to hear you found a great deal on an iPad that suited your needs, and that it arrived in good time and well packaged! 🎉
25 Jul 2023
Verified review
The range of products gave plenty of opportunity to find what I needed and the descriptions were extremely helpful. Good value for money. Thank you
Report review
Answer by stonerefurb.co.uk
26 Jul 2023
Thank you so much for this amazing 5 Star review Brian. We really appreciate your feedback and we're delighted to hear your experience was so streamlined.
24 Nov 2023
Verified review
Bought a refurbished Dell laptop, very pleased with the condition. I ordered memory and OS upgrades to prolong usable life, very easy process.
Report review
Answer by stonerefurb.co.uk
1 Dec 2023
It's wonderful to hear that your customer experience was so smooth and positive, from start to finish! We hope you enjoy your new Dell laptop and appreciate your review and those 5 Stars, Keith.