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stonerefurb.co.uk
Reviews:

312 reviews in the last 12 months787 total reviews  

4.82
Excellent
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Top positive review

4 Sept 2023
 Verified review
Love that the descriptions are accurate and items in really good condition on arrival. Prices can be very reasonable, especially if there's a sale but you have to know your stuff to see if it's a bargain or not. Contact could be a lot better and can sometimes not get a response from website messages which is disappointing.

Top negative review

12 Sept 2023
 Verified review
Stone refurb are all to happy to take your money, but as to their so-called tech support it would appear nearly non existent. No follow up calls even when they say they will call. After buying an 'A' rated pc from them, it died four days later. Not good enough for what was meant to be a basically new pc. When it came back it was minus a power cable (more expense). I wouldn't recommend them to anybody
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Reviews for stonerefurb.co.uk

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24 Mar 2024
 Verified review

Arrived swiftly and well packaged.

Arrived within 48 hours, really well packaged, was up and running in no time. It's probably my fault but I installed Linux and then a slight problem caused by secure boot.
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Answer by stonerefurb.co.uk
25 Mar 2024
Hi David, Thank you for taking the time to share your feedback. We're delighted to hear that your order arrived promptly and was well-packaged, facilitating a smooth setup process. We're sorry to hear about the slight issue you encountered with the secure boot after installing Linux. While we strive for a seamless experience, we understand that unexpected challenges can arise. Rest assured, we're here to assist you in resolving any further issues you may encounter. If you require any assistance or have any questions regarding your setup, please don't hesitate to reach out to us directly. We're committed to ensuring your satisfaction and are more than happy to help. Thank you once again for your valuable feedback and for choosing our products.
10 days ago
 Verified review
Very pleased with the service that Stone Refurb offers and would recommend the company. Has saved our charity a significant amount of money.
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Answer by stonerefurb.co.uk
10 days ago
Hi Kate, Thank you so much for your kind words! We're thrilled to hear that you're pleased with our service and that we've been able to assist your charity in saving money. Your recommendation means a lot to us. If you ever need anything else or have further questions, please don't hesitate to reach out. We're always here to help. Thanks again for choosing Stone Refurb!
4 Apr 2024
 Verified review

Quick delivery

Nice and quick getting the computer. Had it up and working in under half an hour. Seems decent enough for what I wanted as well so far.
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Answer by stonerefurb.co.uk
5 Apr 2024
Hi Anthony, Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had a smooth experience receiving and setting up your new computer. It's fantastic to know that it's meeting your expectations so far. If you ever have any questions or need further assistance with your computer or anything else, please feel free to reach out. We're always here to help. Thanks again for choosing us. We truly appreciate your support!
26 Mar 2024
 Verified review
Advice was excellent and helpful. Items arrived quickly, were well packed and worked brilliantly. Great company.
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Answer by stonerefurb.co.uk
27 Mar 2024
Hi Sharon, Thank you so much for your kind words! We're thrilled to hear that you found our advice helpful and that your items arrived quickly and in excellent condition. Customer satisfaction is our top priority, and we're glad we could meet your expectations. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're always here to help. Thanks again for choosing us as!
8 days ago
 Verified review

IMac 21.5 Mid 2017

Ordered on the afternoon, received next day. Really good condition.
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11 days ago
 Verified review

Excellent service

Very fast delivery and item exactly as described
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Answer by stonerefurb.co.uk
10 days ago
Hi Nigel, We're delighted to hear that you received your item quickly and that it met your expectations! Thank you for taking the time to share your positive experience with us. If you ever need anything else or have any questions in the future, feel free to reach out. We're here to help. Thanks again for choosing us!
4 Apr 2024
 Verified review
Really quick delivery (next day).
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Answer by stonerefurb.co.uk
5 Apr 2024
Hi Helen, Thank you for leaving us such a fantastic review! We're delighted to hear that you were impressed with our speedy delivery service. Providing fast and efficient delivery is a top priority for us, and we're thrilled that we could meet your expectations. If you ever need anything else or have any questions in the future, please don't hesitate to reach out. We're always here to assist you. Thanks again for choosing us!
4 days ago
 Verified review
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8 days ago
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9 days ago
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9 days ago
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11 days ago
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Answer by stonerefurb.co.uk
10 days ago
Hi Dan, Thank you so much for your 5-star rating! We're thrilled to hear that you had a positive experience with us. If you have any questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support!
2 Apr 2024
 Verified review
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Answer by stonerefurb.co.uk
3 Apr 2024
Hi Ben, Thank you so much for your glowing review! We're thrilled to hear that you had a positive experience with our product/service. If you have any questions or need further assistance in the future, please don't hesitate to reach out. We truly appreciate your support!
23 Mar 2024
 Verified review
I was told that the laptop that I was buy would have 2 ports VGA and HDMI. When I received the laptop it only had the HDMI port I am very disappointed
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Answer by stonerefurb.co.uk
25 Mar 2024
Hi Max, Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused by the discrepancy between the item description and the actual product received. It appears there was an error in the listing, and we deeply regret any disappointment or inconvenience this has caused. We strive to ensure the accuracy of our product listings, and it's disheartening to learn that we fell short in this instance. Your feedback is invaluable to us, and we will take immediate steps to address the issue and prevent similar occurrences in the future. Please know that your satisfaction is our top priority, and we are committed to making things right. If there is anything further we can assist you with or if you have any other concerns, please don't hesitate to reach out to us directly. Once again, we apologise for any inconvenience caused, and we appreciate your understanding.
12 Mar 2024
 Verified review
I've bought a couple of laptops from Stone and they have both been good. This one was a Grade C but was in good condition - just some nasty scuffs to the shell, purely cosmetic. I don't think that I'd buy a new computer again.
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Answer by stonerefurb.co.uk
15 Mar 2024
Hi Hugh, Thank you for your continued support and for taking the time to leave us a positive review! We're thrilled to hear that you've had good experiences with the laptops you've purchased from us. It's great to know that your Grade C laptop met your expectations and was in good condition, despite some cosmetic scuffs to the shell. We take pride in offering quality refurbished products that provide excellent value for our customers. We truly appreciate your trust in our products and services. If you ever need assistance or have any questions in the future, please feel free to reach out to us. We're here to help. Thank you again for choosing Stone Refurb, and we look forward to serving you in the future!
27 Feb 2024
 Verified review

Great value and service.

Very fast delivery via DPD. Complete desktop setup, up and running within minutes of delivery and at a fraction of the cost of new and with a 1 year gurantee. What more could I ask for? Very happy.
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Answer by stonerefurb.co.uk
15 Mar 2024
Hi David, Thank you so much for your glowing review! We're thrilled to hear that you are pleased with the speed of delivery and the desktop setup you received from us. It's fantastic to know that your new setup was up and running within minutes of delivery and that you're satisfied with the quality of our renewed products. Providing excellent value and peace of mind with our 1-year guarantee is something we take great pride in. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If you ever need assistance or have any questions in the future, please don't hesitate to reach out to us. We're here to help! Thank you once again for choosing Stone Refurb. We truly appreciate your support and look forward to serving you again in the future.
23 Feb 2024
 Verified review
Always impressed with the service from Stone Refurb, great prices, quick delivery and support were excellent when I had a small technical issue.
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Answer by stonerefurb.co.uk
15 Mar 2024
Hi Rob, Thank you for taking the time to leave such a positive review! We greatly appreciate your ongoing support and are thrilled to hear that you've been consistently impressed with our service. At Stone Refurb, we strive to offer great prices, quick delivery, and excellent support to ensure that every customer has a seamless experience from start to finish. We're glad to hear that we were able to resolve your technical issue promptly and to your satisfaction. Your satisfaction is our top priority, and your feedback encourages us to continue providing the best possible service to all our customers. If you ever need assistance or have any questions in the future, please don't hesitate to reach out. We're always here to help! Thank you again for choosing Stone Refurb. We look forward to serving you again soon.
6 Mar 2024
 Verified review

Great service

Product as described (in fact the rating is very generous), works fine and delivered in time. Absolutely nothing to complain about!
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Answer by stonerefurb.co.uk
15 Mar 2024
Hi Chris, Thank you for taking the time to leave us such a positive review! We're delighted to hear that the product you received met your expectations and was delivered on time. We strive to accurately describe our products, and we're glad to hear that they match your expectations. Your satisfaction is our top priority, and we're pleased to know that everything went smoothly with your order. If you ever need assistance or have any questions in the future, please don't hesitate to reach out. We're here to help. Thank you again for choosing Stonerefurb, and we hope to serve you again soon!
14 Mar 2024
 Verified review
Liked: The product arrived in excellent condition and was easy to set up. Pricing is competitive and the postage fast and free.
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Answer by stonerefurb.co.uk
15 Mar 2024
Hi Jonathan, We're delighted to hear that you had a great experience with our product and services! Thank you so much for taking the time to share your feedback. Ensuring that our customers receive their orders promptly and in excellent condition is a top priority for us, and we're thrilled to know that your product arrived in perfect condition and was easy to set up. We're also pleased to hear that you found our pricing competitive and appreciated our fast and free postage. Your satisfaction is incredibly important to us, and we're grateful for your kind words. If you have any questions or need further assistance in the future, please don't hesitate to reach out. We're always here to help. Thanks once again for choosing us!
1 Mar 2024
 Verified review
Bought a desktop a couple of years ago still no problems. Just bought a laptop good price and excellent condition.
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Answer by stonerefurb.co.uk
15 Mar 2024
Hi Roger, Thank you for your continued support and for taking the time to leave us a positive review! We're thrilled to hear that you've had a great experience with our products over the years. It's fantastic to hear that both your desktop and recently purchased laptop have met your expectations in terms of price and condition. Providing reliable and high-quality products to our customers is our top priority, and we're glad we could deliver on that promise. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help. Thank you again for choosing Stobe Refurb. We truly appreciate your loyalty, and we look forward to serving you again in the future!