Stone Refurb
Reviews:

1,485 total reviews   432 reviews in the last 12 months

Review summary

Customers overwhelmingly praise the fast and reliable delivery of their orders, often receiving products sooner than expected. Most customers are highly satisfied with the quality and condition of refurbished products, often stating that items exceeded expectations or matched descriptions. Customer service is frequently highlighted as responsive, helpful, and effective at resolving issues, with several reviewers citing positive experiences with support staff. Reviewers consistently mention that the products offer excellent value for money, often highlighting affordability and competitive pricing. The majority of customers are impressed with the careful and secure packaging, noting that items arrive well-protected and in good condition. Customers find the purchasing process straightforward, with easy-to-use websites and clear ordering procedures. Most reviewers state that products match or exceed the advertised descriptions, with grading being conservative and honest.

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ReviewsStone Refurb

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Community member 
1 Reviews
 Verified
Excellent choice of refurbished Dell laptops. We've successfully ordered several. Customer support quickly resolved any problems. Packaging and shipping could have been better on the last order as the box was open when it arrived and there were some minor chips on the laptop lid due to a loose mains plug in the box.

Reply from Stone Refurb

Hi Peter, Thank you for your 5-star review and continued support — we really appreciate you ordering from us multiple times. We’re glad to hear you’ve been happy with the range of refurbished Dell laptops and that our customer support has been able to quickly resolve any issues. However, we’re sorry to hear about the packaging on your most recent order and the minor damage caused during transit. This is certainly not the standard we aim for, and we appreciate you bringing it to our attention so we can improve our packing process moving forward.
Community member 
1 Reviews
 Verified
A Rare Find: A Review of Stone Refurb In a world of over-promising and under-delivering, my experience with Stone Refurb was a refreshing departure from the norm. I recently acquired a laptop from their collection, and the results have been nothing short of impressive. The Highlights: Quality Beyond the Grade: I opted for a Grade C unit, prepared for the inevitable battle scars of a previous life. To my surprise, the marks are barely noticeable—a testament to their conservative grading and high standards. Seamless Delivery: The logistics were handled with an efficiency I truly admire. The package arrived remarkably quickly, sparing me the restless anticipation of a long wait. A Stress-Free Affair: From the moment of selection to the first boot-up, the process was smooth, composed, and entirely without friction. The Verdict: I am genuinely delighted with this machine. It possesses a quiet reliability that is hard to find, and the value for the price is undeniable. If you are seeking a tech upgrade without the usual drama of the secondary market, I wouldn't hesitate to point you in their direction. Highly recommended.

Reply from Stone Refurb

Hi William, Thank you for taking the time to leave such a thoughtful and detailed review. We’re delighted to hear that your Grade C unit exceeded expectations and that the condition, delivery, and overall experience met the standards we aim for. It’s especially great to know the process felt smooth and hassle-free from start to finish. Your feedback and recommendation genuinely mean a lot to us, and we’re really pleased you’re enjoying your laptop.
Community member 
1 Reviews
 Verified

My Pleasure of Shopping with Stone Refurb

It's been six years since I last purchased a laptop, it was from Stone Refurb. I was so pleased with it, when I needed to get a new one, I came back to them. My second purchase is even more wonderful. An amazing laptop, exactly as described and great value. I feel completely satisfied and look forward to another six years-plus of computing. Thank you S.R.! Here's one customer who is greatful and really appreciates you.

Reply from Stone Refurb

Hi Phil, Wow, thank you so much for your wonderful and detailed feedback! We’re absolutely thrilled to hear that your second purchase has been even better than the first and that you feel completely satisfied with your laptop. Knowing that we’ve earned your trust again after six years means the world to us. We truly appreciate your loyalty and kind words, and we look forward to supporting you for many more years of computing!
Community member 
1 Reviews
 Verified

Good Customer Service - packaging was 'loose'

Fast response to a query I had. The Lenovo ThinkCentre Tiny (a very small PC!) was packed in a huge box. It was in a 'bubble wrap' envelope that had been rattling around the large box... Nevertheless it survived the journey and works fine and was 'as described'.
Community member 
2 Reviews
 Verified
Everything went well with my first order from Stone Refurb. They have an excellent range of laptops from which to choose. Mine arrived promptly and looked pristine. The one question that I had was dealt with quickly and I would recommend this company to everyone.

Reply from Stone Refurb

Hi David, Thank you so much for your wonderful 5-star review! We’re delighted to hear that your first experience with Stone Refurb went so well and that you’re happy with both the laptop and our service. It’s great to know your question was dealt with quickly, and we really appreciate your recommendation.
Community member 
1 Reviews
 Verified

Laptop was damaged on arrival. Excellent and prompt customer service to recover and replace the machine

I was disappointed that MS Office was out of stock, but not a deal breaker. Good spec laptop for the money and bought on personal recommendation and reputation. I bought a Grade A machine but on receipt, the screen was broken and strobing. I contacted Stone Refurb immediately and found the customer service to be excellent. I provided a photo and video clips of the damage, a replacement and collection of the damaged machine was arranged for the following day. Things don't always go perfectly and how those issues are handled is the true measure of quality. Well done and thanks.

Reply from Stone Refurb

Hi Phil, Thank you so much for taking the time to leave such a detailed and thoughtful review. We’re really sorry that the screen issue occurred — that’s certainly not the experience we want for our customers, especially with a Grade A machine. That said, we truly appreciate your understanding and your kind words about our customer service team. As you mentioned, things don’t always go perfectly, but we always aim to resolve any issues quickly and with as little inconvenience as possible. Thank you again for your recommendation and support — it genuinely means a lot to us. If there’s ever anything else we can help with, please don’t hesitate to get in touch.
Community member 
1 Reviews
 Verified
Having seached around for a good refurb I found this HP Probook. It ticks all of my boxes after the upgrades I had applied. I would whole-heartedly recommend Stone Refurb to anyone looking for a top grade computer at a super cheap price. Why hadn't I found them earlier?

Reply from Stone Refurb

Hi Steven, Thank you so much for taking the time to leave such a fantastic review. We’re really pleased to hear the HP ProBook met your expectations after the upgrades, and that you had a positive experience with both the product and service. Your recommendation means a lot to us, and we truly appreciate your support.
Community member 
1 Reviews
 Verified
Really nice laptop, looks new. Would be better for a slightly different design box for the packaging, as I buy the units, work on them, then send to clients using the original packaging - except the issue is the cardboard packaging is held together with really strong glue and is difficult to reuse when sending onwards.

Reply from Stone Refurb

Hi Dave, Thank you for your feedback! We’re glad to hear you’re happy with the laptop. We really appreciate your note about the packaging—your suggestion is very helpful, and we’ll take it into consideration to make future packaging more user-friendly.
Community member 
1 Reviews
 Verified

Great shopping experience!

Very easy to order, easy to purchase the right extras to go with the laptop, very fast safe delivery very very good packaging and items all easy to set up and as described. Great prices, great service!
Community member 
1 Reviews
 Verified
I liked the friendliness and he looked for the best recon laptop for my use and then the discount I got for being an Oap. I chose a free delivery instead of paying extra. The laptop took a week to arrive but it works great.

Reply from Stone Refurb

Hi Maureen, Thank you for your thoughtful review! We’re really pleased to hear you appreciated the friendly service and that we were able to help you find the right refurbished laptop for your needs, along with the OAP discount. We also appreciate your patience with the delivery time when choosing the free shipping option, and we’re glad to hear the laptop is working great for you. Enjoy your new device, and thank you again for your support!
Community member 
1 Reviews
 Verified

Perfect!

I'd put off upgrading from W10. Now, I have a much more powerful refurbished PC with W11 preinstalled. A smart move on my part, and a great service.from Stone. I went for an all-in-one for some extra tidiness. All good for me at home.

Reply from Stone Refurb

Hi Paul, Thank you so much for your great 5-star review — we really appreciate you taking the time to share it! We’re really pleased to hear your upgrade to Windows 11 and your new refurbished all-in-one PC have worked out so well for you. It’s great to know everything is running smoothly and helping keep your home setup nice and tidy. Thanks again for choosing Stone — we hope you continue to enjoy your new system!
Community member 
1 Reviews
 Verified

Excellent quality Lenovo laptop

Great quality and item delivered very quickly. Perfectly matches the description, if anything I'd say it's better! This is the second laptop we have purchased from Stone, very satisfied with both and would not hesitate to buy again.

Reply from Stone Refurb

Hi Richard, Thank you so much for your fantastic review! We’re delighted to hear that you’re happy with the quality of the laptop and the fast delivery. It’s especially great to know this is your second purchase from us and that both experiences have been positive. We really appreciate your continued support and look forward to helping you again in the future!
Community member 
1 Reviews
 Verified
Would be nice to have a note of where to put the hdmi cable. I had to report to using copilot to figure out it had to go into the graphics card. A hdmi cable thrown in would have been a nice addition but not essential as I had one anyway but many people wouldn't have a spare. Other than that, a good solid build.

Reply from Stone Refurb

Hi Scott, Thank you for your detailed feedback! We really appreciate your suggestion about including guidance for the HDMI connection — it’s a great point, and we’ll pass it along to improve the setup instructions. We’re glad to hear that, aside from this, you’re happy with the solid build quality. Your input helps us make our products even better!
Community member 
1 Reviews
 Verified

Chose my laptop. Lenovo ThinkPad

Chose my laptop, ordered it and it was delivered promptly, in good condition and easily set up. Working well ,no problems. All at a reasonable price . What's not to like ? Would definitely recommend.

Reply from Stone Refurb

Hi Martin, Thank you so much for your fantastic 5-star review! We're delighted to hear that you found the perfect laptop and that everything from ordering to delivery and setup went smoothly. It's great to know you're happy with both the quality and value. We really appreciate your recommendation and hope you continue enjoying your new laptop!
Community member 
1 Reviews
 Verified

Missing motherboard socketry

Both times I have bought a machine from you I have checked the specification before buying to ensure that they could meet my needs. In each case they turned out to be OEM versions of the motherboard concerned with had some slots (memory in one case, NVME in the other) missing their physical sockets. In both cases I have managed an adequate workaround.
Community member 
1 Reviews
 Verified
The machine was amazing value and almost pristine. The delivery was fast and the whole process of selection and purchasing felt very honest and easy. Will definitely use this service again!

Reply from Stone Refurb

Hi Tim, Thank you so much for your 5-star review — we really appreciate your kind words! We’re delighted to hear that you were happy with the value, condition, and fast delivery, and that the whole process felt smooth and honest. That’s exactly the experience we aim to provide. We look forward to welcoming you back again in the future!
Community member 
1 Reviews
 Verified
Fantastic company that offers good quality hardware at reasonable prices. We utilise them when we require onsite laptops or other hardware quickly, where refurbished is our preference. The kit always comes ready to go and we have not had any of it fail on us. We have had great experiences with their hardware support as and when required, and will continue to purchase equipment from them in the future.

Reply from Stone Refurb

Hi James, Thank you so much for your detailed and positive feedback! We’re delighted to hear that our hardware and support have consistently met your needs, and that our refurbished products have proven reliable for your onsite requirements. It’s great to know that our service and quality make a difference, and we truly appreciate your continued trust and support. We look forward to providing you with more equipment in the future!
Community member 
1 Reviews
 Verified

Great service could not fault.

Received very quickly service was great my refurb grade c was so good I cannot find anything on works great looks grade a so very glad I used Stone Refurb first time but will certainly use again in the future thank you.

Reply from Stone Refurb

Hi John, Thank you so much for your kind words! We're delighted to hear that you were happy with the speed of our service and that your Grade C refurbishment exceeded expectations. It’s great to know it looks and performs like a Grade A device! We really appreciate you choosing Stone Refurb for your first purchase, and we look forward to serving you again in the future. If you ever need anything, don’t hesitate to get in touch. Thanks again for your support!
Community member 
1 Reviews
 Verified

Stone Refurb - Positive so far

I found Stone Refurb from recommendations on lots of forums and checked the reviews so was happy to buy from them based on this. I've not bought from them before but have bought refurbished laptops elsewhere so knew it was about buying from a trusted seller. I bought a refurbished HP laptop - was really pleased to get an even better price using my Blue Light discount and the option to upgrade the size of the SSD. It was dispatched and delivered promptly, and well packaged. So far no issues but I have only had it a week. It certainly operates much better than my old laptop (but that had a much lower specs). For around £250 I've got a great laptop so no complaints! And I feel confident from the process and communication that if anything were to go wrong, they would be happy to help.

Reply from Stone Refurb

Hi Amina, Thank you for your detailed review! We’re delighted to hear that your HP laptop arrived promptly, was well packaged, and that you’re happy with its performance. We’re also glad the Blue Light discount and SSD upgrade added extra value. It’s great to know that our communication and service have given you confidence—please don’t hesitate to reach out if you need any support in the future.
Community member 
1 Reviews
 Verified
Great experience. I ordered a dell latitutde laptop for a great price. Condition was as stated. Arrived after a couple of days in the most perfectly custom made packaging I've ever had. The care in the packaging kind of uplifted my feeling about my used laptop, which was in a very good condition anyway. All good and working. DHL delivered prompt and left it on my doorstep which I liked. However some may not like this as you've got to be vigilant . Im very happy with this purchase.

Reply from Stone Refurb

Hi Jamie, Thank you for your detailed review! We’re delighted to hear that your Dell Latitude arrived in excellent condition and that our packaging made a positive impression. We’re also glad the delivery was convenient and prompt. Your feedback is greatly appreciated, and we’re thrilled you’re happy with your purchase!

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