Stone Refurb
Reviews:

1,538 total reviews   432 reviews in the last 12 months

Review summary

Customers frequently praise the fast and prompt delivery of their orders, often receiving their products sooner than expected. Most are highly satisfied with the condition of refurbished products, with many noting that items appear nearly new or even better than described. The excellent value for the price is consistently highlighted, as customers appreciate both the affordability and quality of the items. Customer service is widely regarded as outstanding, with helpful and responsive staff who resolve issues quickly and effectively. The secure and protective packaging is also appreciated, ensuring items arrive in good condition. Additionally, reviewers find the ordering process straightforward and easy, contributing to a smooth and hassle-free buying experience. Support after purchase, including handling of returns, replacements, and technical queries, is generally fast, effective, and reassuring. Customers are largely pleased that the products received match or exceed the descriptions and grading provided on the website.

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ReviewsStone Refurb

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Community member 
1 Reviews
 Verified

Excellent Service

I ordered a Lenovo ThinkCentre M70q - Intel Core i5-10400T- 16GB RAM - 500GB SSD , described as Grade A from Stone Refurb. This was early April this year. My order arrived safely within a few days and arrived extremely well packed. It was exactly as described and to my eye in perfect condition. It was easy to set up straight out of the box, using my existing Dell monitor, my old Maxdata Keyboard and Mouse. I'm very happy with my purchase. Thank you

Reply from Stone Refurb

Hi Carol, Thank you very much for your 5-star review. We’re really pleased to hear your Lenovo ThinkCentre arrived safely, well packaged, and exactly as described. It’s great to know the setup was smooth and that you’re very happy with your purchase. We truly appreciate your support and hope you continue to enjoy your system.
Community member 
1 Reviews
 Verified

Very well presented laptop and excellent value for money

I was very pleased with the laptop. I think it was classed as Grade B, but apart from a very small indentation that was hard to spot. it looked like new. The display was spotless and everything just worked perfectly. No scratches either. I think that the value for money was excellent and I wouldn't hesitate to use Stone Refurb again and happy to give them a full recommendation.

Reply from Stone Refurb

Hi Robert, thank you for your excellent feedback and recommendation. We’re delighted to hear that you were very pleased with your laptop and that it exceeded your expectations. It’s great to know that the condition was better than expected, with only a very minor mark that was difficult to notice, and that the display and overall performance were spotless and working perfectly. We really appreciate your kind words regarding the value for money and your support for Stone Refurb. We look forward to helping you again in the future. Thank you for choosing us and for taking the time to leave such a detailed review.
Community member 
1 Reviews
 Verified

I’ll Be Back

I can’t see how you can possibly improve. The equipment is exactly as requested and described. Delivery was very quick and the price was competitive. I am very happy with the machine performance that I expect will serve me well for quite a few years. I may be back again to look at purchasing a replacement laptop for my wife over the coming months. Many thanks.

Reply from Stone Refurb

Hi Baron, Thank you very much for your fantastic 5-star review. We’re delighted to hear that you’re happy with your purchase and that the equipment arrived exactly as expected. It’s great to know that the delivery speed, pricing, and performance of the machine have all met your expectations. We really appreciate your kind words and your support. We’ll be more than happy to help when you’re ready to look for a replacement laptop for your wife. Thanks again, and we hope you enjoy your new machine for many years to come.
Community member 
1 Reviews
 Verified
Excellent from start to finish every time. Super customer services who are knowledgeable about anything you ask them. If you are unsure they put your mind at ease that your choice is the correct one, often advising the specification you need without buying something you do not need. Speed of delivery is excellent and all goods packaged well. Wish I'd found them sooner.

Reply from Stone Refurb

Hi Frank, Thank you so much for your wonderful review! We’re really pleased to hear that you’ve consistently had a great experience with our service and that our team has been able to help guide you to the right products. It’s also great to know you’re happy with the delivery speed and packaging. Your kind words and support mean a lot to us — we really appreciate it.
Community member 
1 Reviews
 Verified
I've been buying from Stone for a while now, and it's easily one of the best online stores I've used. The products are always high quality, and the customer service has been excellent. Whenever I see a deal from Stone, I don't think twice; I just buy with confidence because I know I'll get a great product. Highly recommended!

Reply from Stone Refurb

Hi, Thank you so much for your kind words and continued support! We really appreciate you taking the time to share your experience. It's fantastic to hear that you’ve been happy with the quality of our products and the service you’ve received from our team. Your trust and loyalty mean a lot to us, and we’re grateful that you continue to choose Stone with confidence. We look forward to helping you again in the future! Thanks again for your recommendation.
Community member 
1 Reviews
 Verified

Outstanding service - Great Laptop

Outstanding service was provided having made an initial purchase that sadly had a keyboard issue, this was swiftly returned with no fuss and I purchased a replacement that is simply excellent. I purchased a category B laptop that was in excellent condition and works as well as I could have hoped for. I will definitely be back.

Reply from Stone Refurb

Hi Rob, Thank you so much for taking the time to leave us such a wonderful review. We're sorry that your initial purchase developed a keyboard issue, but we're pleased to hear that the return process was straightforward and that you're happy with your replacement laptop. It's great to know that your Grade B device exceeded your expectations and is performing exactly as you hoped. We really appreciate your kind words and your continued support. We look forward to welcoming you back again in the future!
Community member 
1 Reviews
 Verified
Home Laptop Purchased I was recommended Stone Refurb via my previous employer. Excellent chat services available on their website who were able to answer my questions promptly. Good value for money. Speedy delivery of my purchase and would happily recommend this company to friends and colleagues.

Reply from Stone Refurb

Hi Bianca, Thank you for your excellent feedback and recommendation. We’re delighted to hear that you were referred to us and that you had such a positive experience with Stone Refurb. It’s great to know that our chat service was able to answer your questions promptly and that you found our products to offer good value for money. We’re also pleased that your delivery was speedy and that you would happily recommend us to friends and colleagues. We really appreciate your support and thank you for choosing Stone Refurb.
Community member 
1 Reviews
 Verified
Excellent choice of refurbished Dell laptops. We've successfully ordered several. Customer support quickly resolved any problems. Packaging and shipping could have been better on the last order as the box was open when it arrived and there were some minor chips on the laptop lid due to a loose mains plug in the box.

Reply from Stone Refurb

Hi Peter, Thank you for your 5-star review and continued support — we really appreciate you ordering from us multiple times. We’re glad to hear you’ve been happy with the range of refurbished Dell laptops and that our customer support has been able to quickly resolve any issues. However, we’re sorry to hear about the packaging on your most recent order and the minor damage caused during transit. This is certainly not the standard we aim for, and we appreciate you bringing it to our attention so we can improve our packing process moving forward.
Community member 
1 Reviews
 Verified
A Rare Find: A Review of Stone Refurb In a world of over-promising and under-delivering, my experience with Stone Refurb was a refreshing departure from the norm. I recently acquired a laptop from their collection, and the results have been nothing short of impressive. The Highlights: Quality Beyond the Grade: I opted for a Grade C unit, prepared for the inevitable battle scars of a previous life. To my surprise, the marks are barely noticeable—a testament to their conservative grading and high standards. Seamless Delivery: The logistics were handled with an efficiency I truly admire. The package arrived remarkably quickly, sparing me the restless anticipation of a long wait. A Stress-Free Affair: From the moment of selection to the first boot-up, the process was smooth, composed, and entirely without friction. The Verdict: I am genuinely delighted with this machine. It possesses a quiet reliability that is hard to find, and the value for the price is undeniable. If you are seeking a tech upgrade without the usual drama of the secondary market, I wouldn't hesitate to point you in their direction. Highly recommended.

Reply from Stone Refurb

Hi William, Thank you for taking the time to leave such a thoughtful and detailed review. We’re delighted to hear that your Grade C unit exceeded expectations and that the condition, delivery, and overall experience met the standards we aim for. It’s especially great to know the process felt smooth and hassle-free from start to finish. Your feedback and recommendation genuinely mean a lot to us, and we’re really pleased you’re enjoying your laptop.
Community member 
1 Reviews
 Verified
Efficient and helpful. Pleasant to deal with. The only thing I would fault is that the new (refub) machine is emitting a fragrance, which I assume is from some kind of cleaning product. As I'm chemically sensitive, it's an issue for me, but I am assuming it will wear itself out eventually. I just wish it was quicker. All good otherwise though, thank you.

Reply from Stone Refurb

Hi Susan, thank you for taking the time to leave your feedback. We’re pleased to hear that you found our service efficient, helpful, and pleasant to deal with. We’re sorry to hear about the fragrance from the refurbished machine. Our units are cleaned and prepared before dispatch to ensure they are in the best possible condition, and occasionally some cleaning product scent can remain after this process. We understand that this can be an issue for customers with chemical sensitivities, and we appreciate you bringing it to our attention. The fragrance should gradually fade with use and ventilation. We’re glad that everything else is working well, and we appreciate your understanding and support. Thank you again for your feedback.
Community member 
1 Reviews
 Verified

What you see is what you get

I have made 2 purchases from Stone Refurb now, in both caes the description of the mchine (including its physical condition) was accurate, the price was good and delivery quick. All that you need really ! I expect to be using them more in the future.

Reply from Stone Refurb

Hi Roger, Thank you so much for your fantastic feedback. We really appreciate you taking the time to share your experience with us. It is great to hear that both of your purchases from Stone Refurb have met your expectations, from the accuracy of the descriptions and condition of the machines to the pricing and delivery speed. We aim to make buying refurbished technology as straightforward and reliable as possible, so it is brilliant to know that we have delivered on what matters most to you. Thank you again for your continued support. We look forward to helping you with any future purchases.
Community member 
1 Reviews
 Verified

My Pleasure of Shopping with Stone Refurb

It's been six years since I last purchased a laptop, it was from Stone Refurb. I was so pleased with it, when I needed to get a new one, I came back to them. My second purchase is even more wonderful. An amazing laptop, exactly as described and great value. I feel completely satisfied and look forward to another six years-plus of computing. Thank you S.R.! Here's one customer who is greatful and really appreciates you.

Reply from Stone Refurb

Hi Phil, Wow, thank you so much for your wonderful and detailed feedback! We’re absolutely thrilled to hear that your second purchase has been even better than the first and that you feel completely satisfied with your laptop. Knowing that we’ve earned your trust again after six years means the world to us. We truly appreciate your loyalty and kind words, and we look forward to supporting you for many more years of computing!
Community member 
1 Reviews
 Verified

Better than expected

I ordered (what i thought) was a cheap replacement as my PC crashed and needed one quick that "would do for now". When it arrived it works faster and better than my previous PC (Prior to it crashing lol). Very pleased with the purchase.

Reply from Stone Refurb

Hi Phill, Thank you so much for your great 5-star review! We’re really pleased to hear your new PC has exceeded expectations and is running even better than your previous one. It’s always great to know our refurbished machines end up being a pleasant surprise. We really appreciate your support and hope to see you again in the future.
Community member 
1 Reviews
 Verified

Good Customer Service - packaging was 'loose'

Fast response to a query I had. The Lenovo ThinkCentre Tiny (a very small PC!) was packed in a huge box. It was in a 'bubble wrap' envelope that had been rattling around the large box... Nevertheless it survived the journey and works fine and was 'as described'.

Reply from Stone Refurb

Hi Rob, Thank you for your feedback and 5-star review! 😊 We’re really pleased to hear your ThinkCentre arrived quickly and is working as described. We’re sorry to hear about the packaging concerns with the internal protection and the box size — we appreciate you highlighting this, and we’ll pass it on to our dispatch team to review and improve where possible. Glad to hear everything arrived safely in the end, and we really appreciate your support!
Community member 
2 Reviews
 Verified
Everything went well with my first order from Stone Refurb. They have an excellent range of laptops from which to choose. Mine arrived promptly and looked pristine. The one question that I had was dealt with quickly and I would recommend this company to everyone.

Reply from Stone Refurb

Hi David, Thank you so much for your wonderful 5-star review! We’re delighted to hear that your first experience with Stone Refurb went so well and that you’re happy with both the laptop and our service. It’s great to know your question was dealt with quickly, and we really appreciate your recommendation.
Community member 
1 Reviews
 Verified
my computer arrived promptly. My IT man came to install it and transfer data from my old one. All went smoothly, and I am now very satisfied with the performance. A1. Thank you for your excelllet service.

Reply from Stone Refurb

Hi Barbara, Thank you for your kind review! We’re really pleased to hear your computer arrived promptly and that the setup and data transfer went smoothly. It’s great to know you’re happy with the performance and our service. We truly appreciate your support and hope to help you again in the future.
Community member 
1 Reviews
 Verified
I'm an extremely happy customer. Queries I had before the purchase were answered promptly. Purchase was easy, delivery fast and easy to track laptop arrived safely packaged with care.

Reply from Stone Refurb

Hi David, Thank you so much for your wonderful feedback! We're delighted to hear that you had such a positive experience, from our prompt responses before your purchase to the easy ordering process, fast delivery, and secure packaging. We really appreciate your support and hope you enjoy the laptop. We look forward to serving you again in the future!
Community member 
1 Reviews
 Verified

Laptop was damaged on arrival. Excellent and prompt customer service to recover and replace the machine

I was disappointed that MS Office was out of stock, but not a deal breaker. Good spec laptop for the money and bought on personal recommendation and reputation. I bought a Grade A machine but on receipt, the screen was broken and strobing. I contacted Stone Refurb immediately and found the customer service to be excellent. I provided a photo and video clips of the damage, a replacement and collection of the damaged machine was arranged for the following day. Things don't always go perfectly and how those issues are handled is the true measure of quality. Well done and thanks.

Reply from Stone Refurb

Hi Phil, Thank you so much for taking the time to leave such a detailed and thoughtful review. We’re really sorry that the screen issue occurred — that’s certainly not the experience we want for our customers, especially with a Grade A machine. That said, we truly appreciate your understanding and your kind words about our customer service team. As you mentioned, things don’t always go perfectly, but we always aim to resolve any issues quickly and with as little inconvenience as possible. Thank you again for your recommendation and support — it genuinely means a lot to us. If there’s ever anything else we can help with, please don’t hesitate to get in touch.
Community member 
1 Reviews
 Verified
Having seached around for a good refurb I found this HP Probook. It ticks all of my boxes after the upgrades I had applied. I would whole-heartedly recommend Stone Refurb to anyone looking for a top grade computer at a super cheap price. Why hadn't I found them earlier?

Reply from Stone Refurb

Hi Steven, Thank you so much for taking the time to leave such a fantastic review. We’re really pleased to hear the HP ProBook met your expectations after the upgrades, and that you had a positive experience with both the product and service. Your recommendation means a lot to us, and we truly appreciate your support.
Community member 
1 Reviews
 Verified

Dell laptop

The laptop I purchased was in good condition and functions as it should. The cable from the wall plug to the laptop had clearly not been checked, the three pin plug would not fit in the socket. I didn't send it back as I had no other way of charging it.

Reply from Stone Refurb

Hi Deborah, Thank you for your feedback. We're pleased to hear that the laptop is in good condition and working as expected. We're sorry to hear about the issue with the power cable. Please contact us directly so we can look into this and help resolve the issue for you. We appreciate you bringing this to our attention and will be happy to assist.

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