stonerefurb.co.ukReviews:
312 reviews in the last 12 months787 total reviews
Excellent
Top positive review
4 Sept 2023
Verified review
Love that the descriptions are accurate and items in really good condition on arrival. Prices can be very reasonable, especially if there's a sale but you have to know your stuff to see if it's a bargain or not. Contact could be a lot better and can sometimes not get a response from website messages which is disappointing.
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Top negative review
12 Sept 2023
Verified review
Stone refurb are all to happy to take your money, but as to their so-called tech support it would appear nearly non existent. No follow up calls even when they say they will call. After buying an 'A' rated pc from them, it died four days later. Not good enough for what was meant to be a basically new pc. When it came back it was minus a power cable (more expense). I wouldn't recommend them to anybody
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Reviews for stonerefurb.co.uk
15 Oct 2023
Verified review
Poor customer service
Reason for poor review
I contacted the company a few days after receiving the laptop to say I was concerned about the battery as it needed recharging after a short period of use. I quickly received acknowledgement of my complaint but approx 2 weeks later, no further response.
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Answer by stonerefurb.co.uk
9 Nov 2023
Hi Fiona, we're so sorry to hear you've ran into some issues with your laptop not functioning as it should. I can only apologise for the lack of communication also. I would recommend contacting us directly as we're always available for help and advice, and you can return any device if it's still within the warranty / returns policy terms and conditions. Please contact our Support Team if you haven't already done so, on: 01785 786783 or email them directly at support@stonegroup.co.uk and they will be more than happy to assist you further.
4 Jul 2023
Verified review
Fan did not function. Comes up quite clearly with the malfunction at boot. Looks like not refurbed/checked, but just passed on. Luckily only needed for extremely short sessions, so not returned. But disappointing
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Answer by stonerefurb.co.uk
25 Jul 2023
Hi there Frank, we're sorry to hear you've run into some issues with the fan not functioning as it should. We never just pass stock on, it always goes through pre-despatch checks before we pass your unit on to our courier. We would really like to have a look into this for you. Please could you get in contact with us, so we can help solve any problems for you. We're always available for help and advice, and you can return any device if it's still within the warranty / returns policy terms and conditions. Thank you.