stonerefurb.co.uk

Reviews:

Hi Max, Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused by the discrepancy between the item description and the actual product received. It appears there was an error in the listing, and we deeply regret any disappointment or inconvenience this has caused. We strive to ensure the accuracy of our product listings, and it's disheartening to learn that we fell short in this instance. Your feedback is invaluable to us, and we will take immediate steps to address the issue and prevent similar occurrences in the future. Please know that your satisfaction is our top priority, and we are committed to making things right. If there is anything further we can assist you with or if you have any other concerns, please don't hesitate to reach out to us directly. Once again, we apologise for any inconvenience caused, and we appreciate your understanding.

Hi Jeremy, we're sorry to hear you've run into some issues with your device. I can only apologise for the lack of communication from our Technical Support Team, they have had a new system put in at the end of last week and it is causing some issues sadly, which has held up contact for some customers. However, this doesn't mean they aren't working to fix any issues you may have. I have spoken to them directly on your behalf and they have confirmed they have your PC and will be in contact shortly to give you an update. Rest assured, we're always available for help and if your PC can't be repaired, we will always offer a replacement or a refund if you are within the returns period, so you will never be out of pocket.

Hi William, we're sorry to hear the specification of your unit was not as you'd expected when it arrived to you. I can only apologise for the lack of communication also, sadly, your messages have not come through via the contact form. I would recommend contacting us directly as we're always available for help and advice, and you can return any device if it's still within the warranty / returns policy terms and conditions. Please contact our Support Team if you haven't already done so, on: 01785 786783 or email them directly at support@stonegroup.co.uk and they will be more than happy to assist you.

Hi Maite, we're sorry to hear you weren't happy with our Customer Support. After looking into your contact with our team, we can see you placed x 2 orders, which were both dispatched and received by yourself. Order confirmation emails are automated and can sometimes go to your junk folder. Please kindly note, the second unit would need to be returned before we can process a refund, the cost of the return postage would need to be paid if you changed your mind and decided not to keep one of the units. This is in line with our Returns Policy and all Legal Parameters, which you can find on our website here: https://www.stonerefurb.co.uk/returns-policy We can also see you have now successfully returned the second unit and a refund was issued to you. We're happy to see this was all resolved for you. 🤝

Hi Ian, we're so sorry to hear someone has used your email address on our website. I can only apologise for the lack of communication also, sadly, your messages have not come through. I would recommend contacting us directly as we're always available for help and advice. Please contact us, if you haven't already done so, on: 01785 786786 or email directly at support@stonerefurb.co.uk and we will be more than happy to assist you.

Hi there Ramzi, we're sorry to hear you've run into some issues with your WiFi. We would really like to have a look into this for you. Please could you get in contact with us, so we can help solve any problems for you. We're always available for help and advice, and you can return any device if it's still within the warranty / returns policy terms and conditions. Thank you.