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stonerefurb.co.uk
Reviews:

325 reviews in the last 12 months776 total reviews  

4.82
Excellent
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Top positive review

4 Sept 2023
 Verified review
Love that the descriptions are accurate and items in really good condition on arrival. Prices can be very reasonable, especially if there's a sale but you have to know your stuff to see if it's a bargain or not. Contact could be a lot better and can sometimes not get a response from website messages which is disappointing.

Top negative review

12 Sept 2023
 Verified review
Stone refurb are all to happy to take your money, but as to their so-called tech support it would appear nearly non existent. No follow up calls even when they say they will call. After buying an 'A' rated pc from them, it died four days later. Not good enough for what was meant to be a basically new pc. When it came back it was minus a power cable (more expense). I wouldn't recommend them to anybody
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Reviews for stonerefurb.co.uk

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29 Jul 2023
 Verified review
The quick and efficient service about any matter important to me regarding purchasing or technical. The assurance given about resolving any snag arousing about guarantees, difficulties encountered or breakdowns, this is essential to keep it in mind all the time to give prospective customers confidence to decide whether to buy or not.
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Answer by stonerefurb.co.uk
1 Aug 2023
Thanks for this evaluation of our services Carlos and those 5 Stars, fantastic! We're so happy we could help get you the PC you were looking for and peace of mind; knowing you're in safe hands and where you stand with our warranty policy. 🤝
31 Mar 2023
 Verified review

Superb quality Gaming PC

Bought the Elite Gaming PC for my nephew and works like a charm. Complete with GTX 1660 Super and 16gb RAM, it plays Flight Simulator smoothly on high settings and getting great fps. Highly recommend. Would never have known it was refurbished. Delivery was incredibly fast. Delivered in under 48hrs on standard delivery!
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6 Apr 2023
 Verified review

Refurb for the win!

We found Stone Refurb via a Google search and we were happy with the choice of equipment and the upgrade options available. The product arrived in good time, well packaged and of great quality. A definite upgrade compared to the tired old thing it replaced. Will happily use this company again in future.
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14 Jul 2023
 Verified review
Ordered a refurbished Dell laptop that was at a fantastic price. It was advertised as “C Grade” but when I received it, I was surprised that it was in great condition…nothing like a “C Grade” imho. Quick delivery too and very well packaged. Would highly recommend Stone for your next purchase!
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Answer by stonerefurb.co.uk
26 Jul 2023
Hi Martin, that's fantastic to hear! We really appreciate your kind words and that lovely recommendation. Thank you for taking the time to let us know your thoughts on our service and for those 5 Stars! :)
21 Jul 2023
 Verified review

Slow to begin but much improved tech service

Laptop arrived promptly but isn't configured properly. Tech response was via email and very slow. After several days they agreed to arrange pick up. Once I left a two star review here it was all very quick and within 5 days we had a working laptop back with us. Thanks for accelerating It!
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Answer by stonerefurb.co.uk
1 Aug 2023
Hi Sarah, thanks for explaining that even if there is an issue we're happy to get it sorted. Because after all we're here to help and want you to go away with a great deal and a device you're going to be happy with! Take care and all the best.
4 Sept 2023
 Verified review

Stone are a good company

The original computer I wanted turned out to be faulty and was not dispatched, Stone allowed me a replacement that was more expensive at no extra charge and super fast delivery. Very impressed all in all I got a 2019 dell laptop that retailed for over £1200 for £250 and it works a treat.
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Answer by stonerefurb.co.uk
6 Sept 2023
This is brilliant to hear Alex, we're always happy to help with anything we can and we're delighted to hear how pleased you are with your new laptop. We appreciate this informative review and those 5 lovely Stars.
29 Sept 2023
 Verified review

Great value laptop

Ordered a laptop and unfortunately on test it had failed so the emailed offering either money back or more expensive laptop at the price I paid. Took that one and couldn’t believe how good it was for the money we paid, Grandaughter loved it and ideal for her collage work.
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Answer by stonerefurb.co.uk
9 Nov 2023
This is wonderful to hear Peter, we're so happy that we were able to resolve any issues that arose with your order. Resulting, in getting you an even better value option for your granddaughter's college work, that ticked all your boxes. Fantastic! We hope she enjoys her new laptop! 💻😊
28 Jul 2023
 Verified review
The HP EliteOne G3 800 I bought was above and beyond what I expected for the price. Also some propriety HD mounting screws were not included, when I asked for them and offered to pay the postage they were sent the following day with no charge. Brilliant service.
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Answer by stonerefurb.co.uk
1 Aug 2023
This is brilliant to hear Mark, we're always happy to help with anything we can and we're delighted to hear how pleased you are with your new unit. We appreciate this informative review and those 5 lovely Stars. Thanks again and enjoy that new PC. :)
24 Apr 2023
 Verified review

Excellent quality, unbeatable price.

Excellent laptop. Supposedly Grade C but apart from an absolutely minuscule scuff that it took me 2 days to spot it is like brand new. Delivered in 3 days from order placement. Unbelievable value at £79. Very satisfied and have recommended to friends and family.
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20 Sept 2023
 Verified review

Lenovo ThinkPad T490s Excellent

My second order with this company and the Lenovo ThinkPad T490s I received was in excellent condition. I got them to upgrade the SSD to save me time cloning a new larger one. They are now my go to company form refurb needs. Efficient, polite and professional.
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Answer by stonerefurb.co.uk
9 Nov 2023
Hi Mark, that's so lovely to hear! We're so happy to hear your experience was so streamlined and that we could help get you the deal you were looking for on some bargain tech. Thanks for taking the time to write this wonderful review and let us know your thoughts, it's greatly appreciated. We look forward to helping you again in future! 😊🤝
19 Jul 2023
 Verified review

Really good tech on a budget

Ordering was really easy online, for a grade b the laptop was spotless, I can't see why it was grade b. Delivery excellent. All round a really good service bring technology on lower budget and saving loads of really useable tech from the scrap heap.
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Answer by stonerefurb.co.uk
26 Jul 2023
We're delighted to hear you had such a streamlined service and the unit was better than expected. :) It's wonderful you got yourself a good deal on some bargain tech and it arrived in a timely fashion. Brilliant! And we completely agree that's why we will continue our commitment to be Zero to Landfill and to be single use plastic free. Through small changes from carefully designing our packaging to supporting local communities and working together to reduce our carbon footprint, we can take big steps to Making a Digital Difference and reducing waste. Thanks so much for the review and 5 Stars William!
27 Oct 2023
 Verified review

Good company

Used this company several times. Products are excellent as is ordering. Only concern is that a discount is offered once you purchase from them. Not many people will be ordering a couple of weeks later. And seniors discount is slightly confusing.
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Answer by stonerefurb.co.uk
10 Nov 2023
We're glad to hear you've had great products and service from us over the years, Ian. Rest assured, you can always find information on discounts and offers here: https://www.stonerefurb.co.uk/offers https://www.stonerefurb.co.uk/discount https://www.stonerefurb.co.uk/offers/seniors-discount We hope to help you again in future and should you need any further assistance in any way, why not give us a call or drop us an email. Take care and all the best. 😊
27 Oct 2023
 Verified review

Great service, good value and a quality product.

Great service and computer sent when I asked so I could be sure to be in when it was delivered. Sadly let down by DPD who didn’t give me more than 10 seconds to get to the door but it was delivered the next day. Really good value and quality.
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Answer by stonerefurb.co.uk
10 Nov 2023
Thanks so much for your lovely feedback and 5 Stars, Robert! We're happy to hear you found what you were looking for, but please accept our apologies for the way DPD handled the delivery. 🙏🚚
25 Sept 2023
 Verified review

Not a tower as advertised

The Desktop that I bought,when it arrived wasn't a tower as advertised, but I can live with that. It was delivered on time and really well packed and looked like new. No problems with the set up or performance, very good value for money.
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Answer by stonerefurb.co.uk
9 Nov 2023
Hi Roger, we're sorry to hear your unit wasn't as advertised. We would've been happy to check what you ordered for you and to accept a return of the unit if this wasn't what you wanted. However, we're glad delivery and set up went so smoothly for you and we hope you enjoy your new tech! 😊
15 Sept 2023
 Verified review
Brilliant Value, to say it was marked grade C it’s really good condition, only gripe I have is that the battery health is at 40% but other than that not a problem with it well worth it especially from such a reputable brand like stone
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Answer by stonerefurb.co.uk
8 Nov 2023
Hi Zachary, thank you for taking the time to write us a review and for those 4 Stars. We're so glad to hear you found a great deal, that suited your needs and the condition turned out even better than you anticipated! Rest assured, all batteries are tested to ensure they meet the standard criteria for use before dispatch.
25 Jul 2023
 Verified review

Desk computer

The service was very good and received my computer in the time they stated (although not impressed with the delivery company who left it at the wrong address). Very please with the machine and so far as operated very well.
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Answer by stonerefurb.co.uk
26 Jul 2023
Thanks so much for your feedback Jean, and those fabulous 5 Stars! We're so happy to hear you were delighted with your purchase, but please accept our apologies for the way DPD handled the delivery.
GT
Gill T.
Fulbeck
27 Jul 2023
 Verified review
Excellent service, great product with the extras I requested installed very quickly and laptop delivered within days of ordering. Very careful packaging and good comms at every step of the way. Many thanks!
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Answer by stonerefurb.co.uk
28 Jul 2023
Hi Gill, it's good to know you've had such great service from us and everything has gone so smoothly. Thanks for taking the time to write us this excellent review and for those 5 brilliant Stars! :)
14 Jul 2023
 Verified review
Good price and prompt free delivery. Product, for a grade C refurb, was in excellent visual condition with no screen marking or faults. The battery performance appears to be about right for the age of the laptop.
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Answer by stonerefurb.co.uk
26 Jul 2023
Thanks for this evaluation of our services Allan and those 5 Stars, fantastic! We're so happy we could help get you the laptop you were looking for.
10 Nov 2023
 Verified review

Great value PC that runs fast and quiet. Very happy customer!

Good range of refurbished PCs and great that you can customise them. Ordered mine new to me PC and it was delivered really quickly. Runs really well, quiet and fast, and all at a great price. Very happy with it.
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Answer by stonerefurb.co.uk
13 Nov 2023
Hi Mark, that's fantastic to hear! We're so glad you've enjoyed the options our range offers and found yourself a bargain deal on some great new tech. Thank you for taking the time to let us know your thoughts on our service and for those 5 Stars!
26 Sept 2023
 Verified review
Value for money first and foremost, think I am on the 6th computer from stone refurb all still work great and are far better quality than an £800 curry's brand new pc I had previously before I knew of them.
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Answer by stonerefurb.co.uk
9 Nov 2023
Hi Andrew, that's some fantastic feedback. We're delighted to hear you've had some great deals with us and continue to do so. Thanks for the review and the 5 lovely Stars! We look forward to helping you again in the future. 🤝