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stonerefurb.co.uk
Reviews:

303 reviews in the last 12 months801 total reviews  

4.82
Excellent
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Top positive review

4 Sept 2023
 Verified review
Love that the descriptions are accurate and items in really good condition on arrival. Prices can be very reasonable, especially if there's a sale but you have to know your stuff to see if it's a bargain or not. Contact could be a lot better and can sometimes not get a response from website messages which is disappointing.

Top negative review

12 Sept 2023
 Verified review
Stone refurb are all to happy to take your money, but as to their so-called tech support it would appear nearly non existent. No follow up calls even when they say they will call. After buying an 'A' rated pc from them, it died four days later. Not good enough for what was meant to be a basically new pc. When it came back it was minus a power cable (more expense). I wouldn't recommend them to anybody
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Reviews for stonerefurb.co.uk

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14 Aug 2023
 Verified review

Why buy new?

Good choice with plenty options to meet individual requirements. Doubt if I will buy a new pc/laptop again when so much cheaper to replace.
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Answer by stonerefurb.co.uk
15 Aug 2023
It's great to hear you found what you were looking for in our range of price friendly tech. We completely agree, why buy new? When you can get yourself a great deal and help us look after the environment. That's why we will continue our commitment to be Zero to Landfill and to be single use plastic free. Through small changes from carefully designing our packaging to supporting local communities and working together to reduce our carbon footprint, we can take big steps to Making a Digital Difference and reducing waste. Thanks so much for the review and 5 Stars Peter!
4 Nov 2023
 Verified review

Recommended

Decent prices, good customer services, excellent item. However their discounts eg for 60+ DONT work on iPads and it doesn’t explain why.
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Answer by stonerefurb.co.uk
10 Nov 2023
Hi Martin, it's good to know we're getting things right. Thanks for taking the time to write us this excellent review and for those 5 lovely Stars! Please kindly note, that if you click here for the seniors discount: https://www.stonerefurb.co.uk/offers/seniors-discount It states in the Terms and Conditions: "Discount codes cannot be redeemed against Apple iPads." This is simply because no discount codes can be used in conjunction with our iPads or iPhones as they are already heavily discounted and very competitively priced.
27 Jul 2023
 Verified review
Very good customer service and a reliable but yet affordable PC that they sold me. Not a thing I could fault them an excellent retailer!
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Answer by stonerefurb.co.uk
27 Jul 2023
Such high praise indeed there Toby, thank you so much for this excellent 5 Star review. We really appreciate your feedback and we're delighted to hear your experience has been so positive, in getting you a great deal on some affordable tech!
6 Jun 2023
 Verified review
Rapid delivery of an excellent product. In addition I made an error in the ordering process that was quickly and efficiently put right
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Answer by stonerefurb.co.uk
16 Jun 2023
Hi Andrew, we're delighted to hear we could quickly rectify any issues you had, so you were then able to enjoy your desired product in no time! Fantastic.
6 Jun 2023
 Verified review
Great website easily found a laptop . Inexpensive . Arrived quickly in good condition . I’ve bought before . Very happy with purchase
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Answer by stonerefurb.co.uk
16 Jun 2023
Hi Julie, thanks so much for taking some time out to write us this lovely 5 Star review! As a returning customer we really appreciate your feedback and we're delighted your experience has been so efficient and positive.
1 Nov 2023
 Verified review
I liked everything .. the product, the service, the price 😊 No better company online for refurbished tech, you're doing a great job.
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Answer by stonerefurb.co.uk
10 Nov 2023
Thank you so much Toni, that is so kind of you to say and we greatly appreciate your review and feedback. It's wonderful to hear how happy you are with your new product! 😊🤝
3 Jun 2023
 Verified review
I got a much more powerful Lap Top for less money than brand new. I have had it a couple of months and it still works perfectly.
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Answer by stonerefurb.co.uk
16 Jun 2023
Thanks for that amazing 5 Star review Martin, we're so happy we could help you find a great value for money Laptop!
20 Oct 2023
 Verified review

Great company

Really like dealing with this company. They honour their warranties without quibble and they do good work recycling used tech.
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Answer by stonerefurb.co.uk
10 Nov 2023
That's so kind of you to say Leon and that's right, we will always stand by our policies and warranties. And we completely agree that it's good work to recycle your old tech, that's why we will continue our commitment to be Zero to Landfill and to be single use plastic free. Through small changes from carefully designing our packaging to supporting local communities and working together to reduce our carbon footprint, we can take big steps to Making a Digital Difference and reducing waste. ♻️
21 Aug 2023
 Verified review
Although there was a small problem on arrival everything was sorted out swiftly. Very good first experience using Stone Redurb.
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Answer by stonerefurb.co.uk
4 Sept 2023
Hi Robert, we're so happy to hear our team were on hand to assist you with any problems. Thanks for taking the time to write this wonderful review and let us know your thoughts, it's greatly appreciated. We look forward to helping you again in future! :)
14 Jul 2023
 Verified review
PC came securely wrapped and on the first date of the estimated delivery date. Very good condition, and pleased with purchase.
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Answer by stonerefurb.co.uk
25 Jul 2023
Thank you for this lovely review and those 5 Stars, Jim. It's wonderful to hear that your customer experience was so smooth and positive, from start to finish! We hope you enjoy your PC. :)
27 Jun 2023
 Verified review
Fantastic seller. Found exactly what I was looking for at a very reasonable price. Ordering was easy and delivery was fast.
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Answer by stonerefurb.co.uk
13 Jul 2023
Such high praise indeed there Kate, thank you so much for this amazing 5 Star review. We really appreciate your feedback and we're delighted to hear your experience was so streamlined.
8 Sept 2023
 Verified review

Quick Delivery

Quick delivery, came 2 days after ordering. PC exactly as described. Good & fair pricing👍 would highly recommend to anyone.
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Answer by stonerefurb.co.uk
15 Sept 2023
Thanks for this lovely 5 Star review and recommendation Cameron, we're so happy to hear you found a good value option, that ticked all your boxes. Fantastic!
12 Jul 2023
 Verified review
Absolutely brilliant - so pleased with the laptop! It looks and acts like brand new - would give them 10 stars if I could:)
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Answer by stonerefurb.co.uk
25 Jul 2023
Wow, thanks Elysia - 10 Stars! We really appreciate this informative review of our services and products. We're delighted you found just what you were looking for and in 'like new' condition, brilliant! :)
29 Dec 2023
 Verified review
Brilliant customer service. Good advice when selected laptop was no longer available. One happy child. Quick delivery too.
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Answer by stonerefurb.co.uk
15 Mar 2024
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a brilliant experience with our customer service team and that we could assist you in finding the perfect laptop for your child. Ensuring our customers are satisfied and happy is always our top priority, and it brings us immense joy to know that we were able to provide helpful advice and swift delivery to meet your needs. If you ever need any further assistance or have any questions in the future, please don't hesitate to reach out to us. We're always here to help! Thank you once again for choosing us, and we look forward to serving you again in the future.
8 Jul 2023
 Verified review
Great fast service all the items I have bought over the years were as described or better can’t think of any improvements
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Answer by stonerefurb.co.uk
25 Jul 2023
Such high praise indeed there Arthur, thank you so much for this amazing 5 Star review. We really appreciate your feedback and we're delighted to hear your experiences have been so streamlined.
30 Jun 2023
 Verified review
'C' grade item looks terrific. Delivery fine. All is as it should be. The 1 year guarantee is very welcome. Most pleased.
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Answer by stonerefurb.co.uk
13 Jul 2023
Thanks James, we're delighted you found just what you were looking for and in even better condition, terrific! We really appreciate your review of our products and services and the 5 lovely Stars! :)
15 Sept 2023
 Verified review
Brought a grade C MacBook, I need to get the battery replaced but it’s still in amazing condition. Couldn’t be happier
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Answer by stonerefurb.co.uk
9 Nov 2023
Hi Kitty, we're so glad to hear you found a great deal and the condition of the MacBook turned out even better than you had expected! Thank you for taking the time to write us a review and for those 4 Stars. 😊
21 Nov 2023
 Verified review

Excellent service and refurbished computer

Excellent service, fast delivery and above all, a very good refurb desktop, well within a modest budget of under £150
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Answer by stonerefurb.co.uk
1 Dec 2023
Hi John, that's some fantastic feedback. We're delighted to hear you got a great deal on some bargain tech, it looks great! Thanks for leaving a review and for those 5 Stars! 👏
29 Sept 2023
 Verified review
Bought from them several times and all purchases went as expected. The goods have been described well and good value.
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Answer by stonerefurb.co.uk
9 Nov 2023
Thanks for this lovely 5 Star review June! We're so happy to hear you've had such a great experience with us as a returning customer! We're always happy to help get you a great deal on your tech. We hope to see you again in future! 🤝
6 Jun 2023
 Verified review
Laptop was better than rated and the delivery was fast, even though the packaging was damaged the laptop is unmarkes
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Answer by stonerefurb.co.uk
16 Jun 2023
Thanks so much for your feedback Lee, and those fabulous 5 Stars! We're so happy to hear you were delighted with your purchase.