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stonerefurb.co.uk
Reviews:

325 reviews in the last 12 months776 total reviews  

4.82
Excellent
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Top positive review

4 Sept 2023
 Verified review
Love that the descriptions are accurate and items in really good condition on arrival. Prices can be very reasonable, especially if there's a sale but you have to know your stuff to see if it's a bargain or not. Contact could be a lot better and can sometimes not get a response from website messages which is disappointing.

Top negative review

12 Sept 2023
 Verified review
Stone refurb are all to happy to take your money, but as to their so-called tech support it would appear nearly non existent. No follow up calls even when they say they will call. After buying an 'A' rated pc from them, it died four days later. Not good enough for what was meant to be a basically new pc. When it came back it was minus a power cable (more expense). I wouldn't recommend them to anybody
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Reviews for stonerefurb.co.uk

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12 Mar 2024
 Verified review
I've bought a couple of laptops from Stone and they have both been good. This one was a Grade C but was in good condition - just some nasty scuffs to the shell, purely cosmetic. I don't think that I'd buy a new computer again.
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Answer by stonerefurb.co.uk
13 days ago
Hi Hugh, Thank you for your continued support and for taking the time to leave us a positive review! We're thrilled to hear that you've had good experiences with the laptops you've purchased from us. It's great to know that your Grade C laptop met your expectations and was in good condition, despite some cosmetic scuffs to the shell. We take pride in offering quality refurbished products that provide excellent value for our customers. We truly appreciate your trust in our products and services. If you ever need assistance or have any questions in the future, please feel free to reach out to us. We're here to help. Thank you again for choosing Stone Refurb, and we look forward to serving you in the future!
27 Feb 2024
 Verified review

Great value and service.

Very fast delivery via DPD. Complete desktop setup, up and running within minutes of delivery and at a fraction of the cost of new and with a 1 year gurantee. What more could I ask for? Very happy.
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Answer by stonerefurb.co.uk
13 days ago
Hi David, Thank you so much for your glowing review! We're thrilled to hear that you are pleased with the speed of delivery and the desktop setup you received from us. It's fantastic to know that your new setup was up and running within minutes of delivery and that you're satisfied with the quality of our renewed products. Providing excellent value and peace of mind with our 1-year guarantee is something we take great pride in. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If you ever need assistance or have any questions in the future, please don't hesitate to reach out to us. We're here to help! Thank you once again for choosing Stone Refurb. We truly appreciate your support and look forward to serving you again in the future.
5 days ago
 Verified review

Arrived swiftly and well packaged.

Arrived within 48 hours, really well packaged, was up and running in no time. It's probably my fault but I installed Linux and then a slight problem caused by secure boot.
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Answer by stonerefurb.co.uk
4 days ago
Hi David, Thank you for taking the time to share your feedback. We're delighted to hear that your order arrived promptly and was well-packaged, facilitating a smooth setup process. We're sorry to hear about the slight issue you encountered with the secure boot after installing Linux. While we strive for a seamless experience, we understand that unexpected challenges can arise. Rest assured, we're here to assist you in resolving any further issues you may encounter. If you require any assistance or have any questions regarding your setup, please don't hesitate to reach out to us directly. We're committed to ensuring your satisfaction and are more than happy to help. Thank you once again for your valuable feedback and for choosing our products.
8 days ago
 Verified review

Very good to deal with.

Customer service by phone was very helpful, and shipping was convenient. Condition of refurbished iMac 21.5 was excellent. Setting up was easy.
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Answer by stonerefurb.co.uk
7 days ago
Hi John, Thank you for your positive feedback! We're delighted to hear that our customer service team was able to assist you effectively and that you found our shipping process convenient. It's great to know that you're satisfied with the condition of the refurbished iMac 21.5 and that setting it up was a breeze. If you ever need further assistance or have any questions in the future, please don't hesitate to reach out. We appreciate your support and hope you enjoy using your iMac!
6 Mar 2024
 Verified review

Great service

Product as described (in fact the rating is very generous), works fine and delivered in time. Absolutely nothing to complain about!
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Answer by stonerefurb.co.uk
13 days ago
Hi Chris, Thank you for taking the time to leave us such a positive review! We're delighted to hear that the product you received met your expectations and was delivered on time. We strive to accurately describe our products, and we're glad to hear that they match your expectations. Your satisfaction is our top priority, and we're pleased to know that everything went smoothly with your order. If you ever need assistance or have any questions in the future, please don't hesitate to reach out. We're here to help. Thank you again for choosing Stonerefurb, and we hope to serve you again soon!
14 Mar 2024
 Verified review
Liked: The product arrived in excellent condition and was easy to set up. Pricing is competitive and the postage fast and free.
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Answer by stonerefurb.co.uk
13 days ago
Hi Jonathan, We're delighted to hear that you had a great experience with our product and services! Thank you so much for taking the time to share your feedback. Ensuring that our customers receive their orders promptly and in excellent condition is a top priority for us, and we're thrilled to know that your product arrived in perfect condition and was easy to set up. We're also pleased to hear that you found our pricing competitive and appreciated our fast and free postage. Your satisfaction is incredibly important to us, and we're grateful for your kind words. If you have any questions or need further assistance in the future, please don't hesitate to reach out. We're always here to help. Thanks once again for choosing us!
1 Mar 2024
 Verified review
Bought a desktop a couple of years ago still no problems. Just bought a laptop good price and excellent condition.
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Answer by stonerefurb.co.uk
13 days ago
Hi Roger, Thank you for your continued support and for taking the time to leave us a positive review! We're thrilled to hear that you've had a great experience with our products over the years. It's fantastic to hear that both your desktop and recently purchased laptop have met your expectations in terms of price and condition. Providing reliable and high-quality products to our customers is our top priority, and we're glad we could deliver on that promise. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help. Thank you again for choosing Stobe Refurb. We truly appreciate your loyalty, and we look forward to serving you again in the future!
2 days ago
 Verified review
Advice was excellent and helpful. Items arrived quickly, were well packed and worked brilliantly. Great company.
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Answer by stonerefurb.co.uk
2 days ago
Hi Sharon, Thank you so much for your kind words! We're thrilled to hear that you found our advice helpful and that your items arrived quickly and in excellent condition. Customer satisfaction is our top priority, and we're glad we could meet your expectations. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're always here to help. Thanks again for choosing us as!
27 Feb 2024
 Verified review

Well priced and as described

Well priced, renewed Ipad, in excellent condition, well packaged fast delivery
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Answer by stonerefurb.co.uk
13 days ago
Hi Iain, Thank you very much for taking the time to leave us such a positive review! We're thrilled to hear that you are satisfied with your renewed iPad purchase from us. Ensuring that our products are well-priced, in excellent condition, and packaged securely for fast delivery is our top priority, and we're delighted that we could meet your expectations in these areas. Your feedback is greatly appreciated and serves as motivation for us to continue providing excellent products and services to all our customers. If you ever have any questions or need assistance in the future, please feel free to reach out to us. We're always here to help. Thank you again for choosing Stone Refurb. We look forward to serving you again in the future!
27 Feb 2024
 Verified review
Excellent value and machines are very good quality
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Answer by stonerefurb.co.uk
13 days ago
Hi Michael, Thank you so much for your positive feedback! We're delighted to hear that you found our products to be of excellent value and quality. Providing high-quality machines at affordable prices is something we strive for, and we're thrilled that we could meet your expectations. Your satisfaction is our priority, and we're committed to delivering products that meet your needs and exceed your expectations. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help. Once again, thank you for choosing Stone Refurb. We truly appreciate your support, and we look forward to serving you again in the future!
9 days ago
 Verified review
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Answer by stonerefurb.co.uk
8 days ago
Hi Andy, Thank you so much for giving us 5 star review! We're thrilled to hear that you had a positive experience with us. If you ever need anything in the future, please don't hesitate to reach out. We appreciate your support!
9 days ago
 Verified review
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Answer by stonerefurb.co.uk
8 days ago
Hi Olly, We're delighted to hear that you had a great experience with us! Thank you for taking the time to give us 5 stars. If you ever need anything else, feel free to reach out. We appreciate your support!
12 Mar 2024
 Verified review
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Answer by stonerefurb.co.uk
7 days ago
Hi Gillian, Thank you so much for your positive feedback! We're delighted to hear that you had a great experience with us. If you ever need anything else, feel free to reach out. We're here to help.
7 Mar 2024
 Verified review
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2 Mar 2024
 Verified review
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1 Feb 2024
 Verified review

Excellent service yet again.

This the 2nd computer I have purchased from Stone refurb, excellent quality laptop supplied and that was a grade C laptop so some minor scuffs but nothing to moan about. The one thing I would say is the box it came in was open as no security tape had been used and you could see inside the box, but everything that should have been there, was. I would recommend Stone Refurb to anyone.
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Answer by stonerefurb.co.uk
10 days ago
Hi Darren, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you're satisfied with the quality of the laptop you purchased from Stone Refurb, even with it being a grade C unit. Ensuring that our products meet our customers' expectations is always our top priority. We appreciate your feedback regarding the packaging, and we'll definitely take that into consideration to improve our processes in the future. Thank you for recommending Stone Refurb to others. If you ever need anything in the future or have any questions, please don't hesitate to reach out. We're here to help. Thanks again for choosing Stone Refurb.
31 Jan 2024
 Verified review

Always has stock of what is displayed and excellent service

Always has the stock of the items ordered and they're generally delivered next day at no extra cost. If you have any issues with the products that have been delivered, they'll pick them back up and repair them and send them back again over a matter of days.
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Answer by stonerefurb.co.uk
10 days ago
Hi Ryan, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you've had a positive experience with our stock availability, prompt delivery service, and hassle-free returns process. Ensuring that our customers have access to the items they need when they need them is a top priority for us, and we're delighted to hear that our next-day delivery service has met your expectations. Additionally, it's great to hear that our returns and repair process has been efficient and convenient for you. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help. Thanks again for your support and for choosing us.
9 Feb 2024
 Verified review

They genuinely care

Really helpful when I had a problem and resolved it quick and easy . Thanks to Mariane who was so helpful from choosing what to buy through to technical issues.
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Answer by stonerefurb.co.uk
10 days ago
Hi Emma, Thank you so much for taking the time to leave us such a fantastic 5-star review! We're thrilled to hear that we were able to assist you promptly and efficiently when you encountered an issue. Mariane will be delighted to hear that her assistance was appreciated from helping you choose the right product to resolving any technical issues you encountered along the way. Providing excellent customer service is something we strive for, and it's always rewarding to hear when we've succeeded. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We're here to help! Thanks again for choosing Stone refurb. We truly appreciate your support
23 Feb 2024
 Verified review
Always impressed with the service from Stone Refurb, great prices, quick delivery and support were excellent when I had a small technical issue.
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Answer by stonerefurb.co.uk
13 days ago
Hi Rob, Thank you for taking the time to leave such a positive review! We greatly appreciate your ongoing support and are thrilled to hear that you've been consistently impressed with our service. At Stone Refurb, we strive to offer great prices, quick delivery, and excellent support to ensure that every customer has a seamless experience from start to finish. We're glad to hear that we were able to resolve your technical issue promptly and to your satisfaction. Your satisfaction is our top priority, and your feedback encourages us to continue providing the best possible service to all our customers. If you ever need assistance or have any questions in the future, please don't hesitate to reach out. We're always here to help! Thank you again for choosing Stone Refurb. We look forward to serving you again soon.
8 Feb 2024
 Verified review
Easy selection of the right unit for a fist time customer + fast and secure delivery! Can't think of anything that can be improved.
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Answer by stonerefurb.co.uk
10 days ago
Hi Frederick, Thank you so much for leaving us such a wonderful 5-star review! We're delighted to hear that you found the process of selecting the right unit easy, especially as a first-time customer. Ensuring a smooth and hassle-free experience for all our customers is a top priority for us. We're also pleased to hear that you were satisfied with the fast and secure delivery of your order. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help. Thanks again for choosing Stonerefurb. We truly appreciate your support!