stonerefurb.co.ukReviews:
303 reviews in the last 12 months801 total reviews
Excellent
Top positive review
4 Sept 2023
Verified review
Love that the descriptions are accurate and items in really good condition on arrival. Prices can be very reasonable, especially if there's a sale but you have to know your stuff to see if it's a bargain or not. Contact could be a lot better and can sometimes not get a response from website messages which is disappointing.
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Top negative review
12 Sept 2023
Verified review
Stone refurb are all to happy to take your money, but as to their so-called tech support it would appear nearly non existent. No follow up calls even when they say they will call. After buying an 'A' rated pc from them, it died four days later. Not good enough for what was meant to be a basically new pc. When it came back it was minus a power cable (more expense). I wouldn't recommend them to anybody
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Reviews for stonerefurb.co.uk
25 Jul 2023
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Answer by stonerefurb.co.uk
26 Jul 2023
5 Stars, fantastic! Thanks for this review Richard. :)
21 Jul 2023
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Answer by stonerefurb.co.uk
26 Jul 2023
Thanks for this lovely 5 Star review Finlay!
19 Jul 2023
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Answer by stonerefurb.co.uk
26 Jul 2023
5 Stars! Brilliant, thanks so much Timothy. :)
14 Jul 2023
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Answer by stonerefurb.co.uk
25 Jul 2023
Hi Martin, thanks for those lovely 5 Stars! :)
11 Jul 2023
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Answer by stonerefurb.co.uk
25 Jul 2023
Thanks for this lovely 5 Star review Aron!
7 Jul 2023
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Answer by stonerefurb.co.uk
25 Jul 2023
5 Stars Graham, fantastic! Thanks for leaving a review. :)
5 Jul 2023
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Answer by stonerefurb.co.uk
25 Jul 2023
A 5 Star experience, happy days! Thanks for the review Thomas. :)
30 Jun 2023
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Answer by stonerefurb.co.uk
13 Jul 2023
Hi Aki, thanks for those lovely 5 Stars! :)
21 Jun 2023
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Answer by stonerefurb.co.uk
22 Jun 2023
Thanks for those lovely 5 Stars Louise!
15 Jun 2023
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Answer by stonerefurb.co.uk
16 Jun 2023
Thanks for this lovely 5 Star review Abdulkadir!
14 Jun 2023
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Answer by stonerefurb.co.uk
16 Jun 2023
5 Stars! Brilliant, thanks so much David.
6 Jun 2023
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Answer by stonerefurb.co.uk
16 Jun 2023
Hi Ray, thanks for this fantastic 5 Star review!
6 Jun 2023
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Answer by stonerefurb.co.uk
16 Jun 2023
Thanks for the lovely 5 Stars Alistair!
1 Jun 2023
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Answer by stonerefurb.co.uk
16 Jun 2023
Thanks for that 5 Star review John!
16 May 2023
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15 May 2023
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15 May 2023
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12 Sept 2023
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Stone refurb are all to happy to take your money, but as to their so-called tech support it would appear nearly non existent. No follow up calls even when they say they will call. After buying an 'A' rated pc from them, it died four days later. Not good enough for what was meant to be a basically new pc. When it came back it was minus a power cable (more expense). I wouldn't recommend them to anybody
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Answer by stonerefurb.co.uk
13 Sept 2023
Hi Jeremy, we're sorry to hear you've run into some issues with your device. I can only apologise for the lack of communication from our Technical Support Team, they have had a new system put in at the end of last week and it is causing some issues sadly, which has held up contact for some customers. However, this doesn't mean they aren't working to fix any issues you may have. I have spoken to them directly on your behalf and they have confirmed they have your PC and will be in contact shortly to give you an update. Rest assured, we're always available for help and if your PC can't be repaired, we will always offer a replacement or a refund if you are within the returns period, so you will never be out of pocket.
29 Sept 2023
Verified review
The computer sent to me was not the specification I ordered. There was no SSD (500GB specified in the order) installed and only 8GB RAM (16GB ordered). I have sent 4 messages via the contact us webpage and have had no reply. Very disapponted as I have ordered quite a few machines from Stone for the institution I worked for before retiring,
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Answer by stonerefurb.co.uk
9 Nov 2023
Hi William, we're sorry to hear the specification of your unit was not as you'd expected when it arrived to you. I can only apologise for the lack of communication also, sadly, your messages have not come through via the contact form. I would recommend contacting us directly as we're always available for help and advice, and you can return any device if it's still within the warranty / returns policy terms and conditions. Please contact our Support Team if you haven't already done so, on: 01785 786783 or email them directly at support@stonegroup.co.uk and they will be more than happy to assist you.
15 Oct 2023
Verified review
Poor customer service
Reason for poor review
I contacted the company a few days after receiving the laptop to say I was concerned about the battery as it needed recharging after a short period of use. I quickly received acknowledgement of my complaint but approx 2 weeks later, no further response.
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Answer by stonerefurb.co.uk
9 Nov 2023
Hi Fiona, we're so sorry to hear you've ran into some issues with your laptop not functioning as it should. I can only apologise for the lack of communication also. I would recommend contacting us directly as we're always available for help and advice, and you can return any device if it's still within the warranty / returns policy terms and conditions. Please contact our Support Team if you haven't already done so, on: 01785 786783 or email them directly at support@stonegroup.co.uk and they will be more than happy to assist you further.