Alpinetrek.co.uk Reviews:
1,763 reviews in the last 12 months50,368 total reviews
Excellent
TrustmarkValid
Top positive review
21 Jun 2023
Verified review
Prices and availability are often the best for some of the brands that I like, so this isn’t my first time using Alpinetrek.
On this occasion I bought and returned some shoes as they were a little tighter than expected, however the refund was issued without and problems and I ordered another size.
They’re a little slow and I suppose my only complaint would be that they use a ‘co.uk’ address when goods are actually shipped from Central Europe. Yes, the expected shipping time IS stated so they’re not doing anything wrong but one of the main reasons that people choose to buy from ‘co.uk’ sites is that they assume shipping will be swift. I feel that it’s a little misleading.
They also exclusively use EVRI. Thankfully my experience this time was positive and I appear to have a a good local driver but I would never choose a site using Evri if I could find the same product for a competitive price elsewhere, it’s not worth the risk
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Top negative review
1 Sept 2023
Verified review
I returned vidda pro trousers, I printed off the label they provided, it was collected by royalmail. I have tracking data and screenshots I gave them to show the package was picked up and delivered to their UK depot. The package now appears to be lost in the system, and I have no received a refund after waiting a month. Very disappointed. I couldnt recommend this retailer, first time shopping online in 20 years I have run into such an issue. Avoid.
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Reviews for Alpinetrek.co.uk
20 Oct 2023
Verified review
Offered a £5 off voucher…Watch out
Offered a £5 off voucher to sign up to newsletter. Went to use it on a £35 order and advised it was not sufficient spend…the offer is a Scam.
Very disappointing that this was not transparent
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Answer by Alpinetrek.co.uk
8 Nov 2023
Hello and thank you for your feedback!
To redeem this voucher a minimum order of £40 is required.
Further information on the newsletter can be found at www.alpinetrek.co.uk/newsletter/
Best regards, Alpinetrek.co.uk
19 Oct 2023
Verified review
I am still waiting for my order 6 days after I was told it was being despatched.
Delivery company Evri still not received the order after they sent me an email on the 13th of this month.
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Answer by Alpinetrek.co.uk
8 Nov 2023
Thank you for your review.
We apologize that your experience did not meet your expectations! We're very sorry for the delay of your shipment.
We are always working to improve, but currently we can only offer the service with Evri.
Best regards, Alpinetrek.co.uk
12 Jun 2023
Verified review
Terrible logistics - DO NOT SHOP HERE
8 days after the order and the products are still showing as 'being processed'... Absolutely no update from the company... Very disappointed. I think you need to question your logistics.
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Answer by Alpinetrek.co.uk
4 Aug 2023
Hello and thank you for your review!
Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog.
Your package could not be delivered on time. We are sorry for that!
You can always use your 100-day return policy and simply send the unused items back to us.
We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy.
We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase.
Thank you for your constructive criticism and understanding.
Best wishes
Alpinetrek.co.uk
15 May 2023
Verified review
Delivery was later than stated. Hadn't realised the item was coming from Germany. Bit misleading from a .co.uk company. Unlikely to use again although the product is very good.
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Answer by Alpinetrek.co.uk
4 Aug 2023
Hello and thank you for your review!
Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog.
Your package could not be delivered on time. We are sorry for that!
You can always use your 100-day return policy and simply send the unused items back to us.
We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy.
We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase.
Thank you for your constructive criticism and understanding.
Best wishes
Alpinetrek.co.uk
6 Oct 2023
Verified review
No update on my order.
I submitted my order a week ago, and I have yet to receive any information regarding its status. Additionally, the phone number listed on the website is not responsive.
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Answer by Alpinetrek.co.uk
8 Nov 2023
Hello and thank you for your feedback!
We're sorry to hear that you had difficulties with the delivery of your order. We're happy to see that you have finally received your order. If you require any further information or assistance, do not hesitate to contact our customer service at Alpinetrek.co.uk/contact/.
Best regards, Alpinetrek.co.uk
18 Dec 2023
Verified review
Why do I have to use Chrome when Edge is based on the same underlying technology and more secure??
And as I've just placed the order how can I rate delivery etc.??
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Answer by Alpinetrek.co.uk
11 Apr 2024
Hello and thank you for your message.
You can certainly leave your review later once you have received your order. Regarding browser compatibility, our online shop is designed to work seamlessly with various internet browsers, including common browsers like Mozilla Firefox, Microsoft Edge and Apple Safari, as well as Google Chrome.
Kind regards, Alpinetrek.co.uk
18 Nov 2023
Verified review
Scam - did not get £5 off first order
When ordering on their website, a pop up offered £5 off my first order if I signed up for the newsletter. I signed up, but did NOT get the £5 reduction.
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Answer by Alpinetrek.co.uk
5 Dec 2023
Hello and thanks for your feedback!
We understand how unsettling this is and this should not be happening. We see that you are subscribed to the newsletter and the code should have worked. Please do contact our customer service team us at Alpinetrek.co.uk/contact/ to resolve this issue.
Best regards,
Alpinetrek.co.uk
3 Oct 2023
Verified review
bad delivery service and even worse customer service
My package was delivered to the wrong flat block, and it was left in a landing. It was supposed to be signed for but it's obvious this didn't happen.
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Answer by Alpinetrek.co.uk
8 Nov 2023
Hello and thank you for your feedback!
We are very sorry that we could not convince you of our service! We are always working to improve, but currently we can only offer the service with Evri. We're sorry for the inconvenience! Best regards, Alpinetrek.co.uk
29 Aug 2023
Verified review
Was going to purchase a RAB Microlight Alpine jacket as it was promoted as to 40% off. However when selected all were at full price. Very misleading
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Answer by Alpinetrek.co.uk
30 Aug 2023
Thank you for your review.
We're sorry that your desired item was no longer on sale. Due to a technical issue in our online shop the item was shown as discounted when this was no longer the case. We apologise for the inconvenience.
Best regards, Alpinetrek.co.uk
19 Nov 2023
Verified review
Still haven't received my order with no e-mail to let me know why. I feel like I've been forgotten about and am very disappointed with the service.
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Answer by Alpinetrek.co.uk
9 Dec 2023
Hello and thank you for the review.
Please trust us that you haven't been forgotten! We apologize that your desired item was out of stock. Due to a technical issue in our online shop the item was shown as available when this was not the case. We have immediately refunded the purchase amount already paid.
If we can offer any further assistance, please contact us at Alpinetrek.co.uk/contact/
Best regards,
Alpinetrek.co.uk
7 Jan 2024
Verified review
2 attempts to get an order, both messed up by Alpine trek, then the items went out of stock and I missed the savings opportunity.
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Answer by Alpinetrek.co.uk
9 Jan 2024
Hello and thank you fpr your review!
We are very sorry for all the inconvenience!
But as I can see, you already solved this problem with our customer service.
Best regards, Alpinetrek.co.uk
7 Dec 2023
Verified review
Great product but delivery updates stating weeks delays due to customs hold ups made no sense, product arrived the days after.
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Answer by Alpinetrek.co.uk
9 Dec 2023
Hello and thank you for your review.
We’re delighted to hear that you’re happy with our services and that the product arrived on time even though there are delays at customs!
Best regards,
Alpinetrek.co.uk
13 Jul 2023
Verified review
I received the discount code for £5 off my order but it wouldn’t work. I have now ordered what I wanted without using it.
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Answer by Alpinetrek.co.uk
23 Aug 2023
Thank you for the review.
Our apologies that your voucher wouldn't work. Please contact us at Alpinetrek.co.uk/contact/ so we can help you redeem your voucher for your purchase.
Best regards, Alpinetrek.co.uk
SD
Sebastien D.
London
3 Dec 2023
Verified review
Poor customer service, long delivery
Poor customer service. They replied to my query, after 8 days and with an answer that had nothing to do with my issue.
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Answer by Alpinetrek.co.uk
5 Dec 2023
Hello and thank you for your review!
We're sorry that your experiences with our shop didn't meet your expectations. According to our records, we replied to your question about the shipment status after three days. Feel free to contact us if you need any further assistance.
Kind regards,
Alpinetrek
19 Nov 2023
Verified review
3 days to reply and when you did it was for rating , which is painfully slow ,no updates , I sent item back 7 days ago
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Answer by Alpinetrek.co.uk
9 Dec 2023
Hello and thank you for your review.
We understand how unsettling this is and this should not be happening. You have already been in contact with our customer service team and we are happy to tell you that your refund has been issued. We appreciate your patience and understanding.
Best regards,
Alpinetrek.co.uk
24 May 2023
Verified review
I didn't get a sign up voucher. Confirmation email just kept sending me back to the website without giving me the code
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Answer by Alpinetrek.co.uk
9 Jan 2024
Hello and thank you for your feedback! We're
sorry that your experiences with our shop didn't
meet your expectations.
Please contact us at Alpinetrek.co.uk/contact/
Bergfreunde.eu/contact/, so we can offer you a
satisfactory solution.
Best regards, Alpinetrek.co.uk
29 Nov 2023
Verified review
This is not a UK based business. Poor responses to problem resolution. They seem to be trying to avoid paying refund.
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Answer by Alpinetrek.co.uk
5 Dec 2023
Hello and thank you for your review!
We are based in the small town of Kirchentellinsfurt in Southern Germany and are also shipping our products from Germany. Due to post-Brexit customs clearance in Bury St Edmunds, it usually takes 5-21 days to process any returns coming to us from the UK. We could see that you already wrote to our customer service and we already replied. We hope we can offer you a satisfactory solution!
Kind regards,
Alpinetrek.co.uk
16 Oct 2023
Verified review
They use Evri as a courier which has got to be worst in UK . Got my delivery plus someone else's! Took 7 days
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Answer by Alpinetrek.co.uk
8 Nov 2023
Hello and thank you for your feedback!
We are very sorry that we could not convince you of our service! We are always working to improve, but currently we can only offer the service with Evri. We're happy to see that you finally received your parcel. We're sorry for the inconvenience!
Best regards, Alpinetrek.co.uk
15 Dec 2023
Verified review
Advise before cheque out if the i term is not in stock
Be clear you would have more returning customers
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Answer by Alpinetrek.co.uk
16 Dec 2023
Thank you for your review.
An error must have occurred here, we understand how annoying this situation is and we apologise for that. We can see you have already contacted our colleagues in customer service and they are now working on a solution. We appreciate your patience and understanding.
Best regards,
Alpinetrek.co.uk
24 Dec 2023
Verified review
Very slow delivery. Far too many emails. I’ve unsubscribed .. the daily incoming mail is irritating
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Answer by Alpinetrek.co.uk
9 Jan 2024
Hello and thank you for your feedback!
We are very sorry that we could not convince you of our service!
Due to christmas there was a higher volume of orders, which led to a longer processing time.
We are sorry you unsubscribed due to a high volume
Best regards, alpinetrek.co.uk