Customers mostly report positive experiences with Alpinetrek.co.uk. Customers consistently praise the wide selection of quality products and brands, with many noting the availability of hard-to-find items. Competitive pricing is frequently highlighted as a major advantage, and the quality and durability of products generally meet or exceed expectations. Delivery is typically fast and reliable, with clear updates and informative tracking. Customer service is widely regarded as helpful and responsive, and the returns process is described as easy and effective by most.
However, some customers report occasional delays in delivery due to international shipping or customs issues. A minority mention slow or impersonal automated responses from customer service, and there are occasional lapses in order tracking updates. Additionally, several customers have experienced delays or issues with refunds, particularly related to international logistics.
This text was automatically created by an AI system from user reviews.
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Reviews for alpinetrek.co.uk
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Community member
1 Reviews
I could not get through to the customer service phone line.
I could not get through to the customer service phone line when I needed to speak with someone for help with my first order and first experience with Alpine Trek.
I tried 4 times.
Each and every time, I was cut off at the point of the hold music stopping (after a wait of at least 5 minutes, usually longer).
Answer by Alpinetrek.co.uk
Thank you for your feedback.
We are sorry to hear that your are not satisfied and we apologize for the inconvinience. If you have any further questions, please feel free to reach out to us via Alpinetrek.co.uk/contact/
Kind regards, Alpinetrek.co.uk
Community member
1 Reviews
Community member
2 Reviews
Order 40943111
Alpine Trek failed to dispatch this the next working day.
Looks like all the bad reviews are true....
Community member
1 Reviews
Awful dispatch times ans then long delivery times with even on top . I will order elsewhere next time .
Community member
1 Reviews
Very slow customer service and charged for the return of an incorrect shipment. Over 2 months have passed and the issue is still not resolved. Would not recommend and will not be using again.
Answer by Alpinetrek.co.uk
Hello and thank you for your feedback!
We are very sorry that we could not convince you of our service! Unfortunately, there were massive delays in shipping and a high volume for our carrier. We're happy to see that you finally received your parcel. We're sorry for the inconvenience!
Best regards, Alpinetrek.co.uk
Community member
1 Reviews
Not arrived yet
Community member
1 Reviews
Community member
1 Reviews
Purchased item....2 weeks later and…
Purchased item....2 weeks later and still no communication they dont reply to any emails or nessages
Answer by Alpinetrek.co.uk
Hello and thank you for your rating! We are very
sorry that we could not convince you of our service! Unfortunately, there were massive delays in shipping within the EU and accordingly a high volume for us. Sorry that you had to wait longer for an email reply.
Best regards, Alpinetre.co.uk
Community member
2 Reviews
Community member
1 Reviews
Community member
1 Reviews
Community member
1 Reviews
Very poor returns service! Will not be using this company again
Answer by Alpinetrek.co.uk
Hello and thank you for the rating!
Unfortunately, there is no further information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter.
Kind regards, Alpinetrek.co.uk
Community member
1 Reviews
Answer by Alpinetrek.co.uk
Hello and thank you for the rating!
Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter.
Kind regards, Alpinetrek.co.uk
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