Catering Appliance SuperstoreReviews:
392 reviews in the last 12 months4,116 total reviews
Excellent
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Top positive review
30 May 2023
Verified review
I put 5 stars for the promptness of delivery, but the delivery itself has a lot to be desired, we were in the house waiting for the delivery, neither the doorbell or the door was knocked because 2 hours after it was expected we got a text to say it had been delivered 4 doors away, the driver couldn't be bothered to deliver to the right house. as it was we were unable to check the item for damage, Fortunately it was well packed and undamaged. service great - delivery rubbish.
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Top negative review
18 Oct 2023
Verified review
0rdered a large quantity of chairs and was promised next day delivery where I was expected to wait between 8am and 6pm - delivery never happened and when I called Customer Services to try and get couriers no I was told I couldn't have it. later I was told they had tried to deliver at 9.15 - my CCTV disproved that as they had never been at all. Then I was told later that the courier company didn't accept incoming calls (really! how do they run their business?)
I was then told that delivery would be the next day (Friday) again told I had to wait from 8-6 and no they didn't have any tracking information and again they couldn't give me the couriers number
waited till 1pm and got really fed up by this time with unhelpful Customer Services so called again and insisted that she called the supplier to get me a delivery time - she came back 20 mins later to say it hadn't been shipped at all and that it would now be Monday and later sent me an email telling me it would be between 8 and 1pm and would I like to click the link on the email if I was satisfied with the customer service I'd been given - what a joke!
Delivery came Monday and on asking the courier who was part of Palletways who pride themselves on their ability to track every pallet shipped (remember I was told they didn't do that) it was established that they had not received the shipment until Monday morning so it was never ever going to have been the next day for the previous Thursday so two complete days wasted waiting on a shipment that was never going to arrive
I just felt I was lied to and fobbed off with completely unhelpful customer services and will not be using this company again
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Reviews for Catering Appliance Superstore
2 Jan 2024
Verified review
Can’t rate any higher as I have still not received my order and I paid for next day delivery on the 19th of December
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Answer by Catering Appliance Superstore
14 Feb 2024
Hi, I would like to apologize for the negative experience you have had with Catering Appliance Superstore.
Reading through the case notes I can see we shipped your order Via DPD on the 19/12 for a next-working-day delivery.
You contacted us on the 02/01 to advise this had not been delivered, After investigating with DPD they advised they attempted several times but it had been returned to the sender
We shipped a replacement out immediately.
I understand this has now been received.
Please accept our apologies for the inconvenience caused to you.
21 Dec 2023
Verified review
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30 May 2023
Verified review
I put 5 stars for the promptness of delivery, but the delivery itself has a lot to be desired, we were in the house waiting for the delivery, neither the doorbell or the door was knocked because 2 hours after it was expected we got a text to say it had been delivered 4 doors away, the driver couldn't be bothered to deliver to the right house. as it was we were unable to check the item for damage, Fortunately it was well packed and undamaged. service great - delivery rubbish.
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Answer by Catering Appliance Superstore
23 Jun 2023
Thank you for your feedback,
We are sorry to hear that your delivery experience was not positive, I shall certainly pass your comments on to our delivery partner.
28 Oct 2023
Verified review
Needed to urgently replace our water boiler and Catering Appliance Superstore had the quickest delivery - having not used them before I was apprehensive buying a high cost item form a place Ive not used before but took the chance and hoped for the best we were not disappointed the item arrived when it said it would and all good so far. Thank you Catering Appliance Superstore we will be using your shop again :-D
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Answer by Catering Appliance Superstore
15 Dec 2023
We love this review - Thank you so much
26 Aug 2023
Verified review
The purchasing part was 5 Star but the delivery part was a shambles. The delivery company would not comply with our delivery time window which is pretty useless! We gave them from 10.30 am to midnight to deliver and they said that they could not guarantee delivery. They were totally inflexible and we were left wondering when exactly it would turn up. No pre-delivery phone call was offered etc. The delivery company gave us a take it or leave it option and they quite clearly need to improve the system in place for communicating with customers. Robert Vickers.
PS. To emphasise, as a stand alone company, the SALES company was five star and we have used them before!
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you for your feedback and I am sorry to hear of the issues you experienced during delivery.
We work constantly with our suppliers to try and improve our service, Your feedback is appreciated
Apologies again
27 Nov 2023
Verified review
Pleasure to deal with, delivery was estimated as 4 weeks but arrived in 2 days - have to confess I ordered from Caterkwik originally as the delivery from them was 1 week and was in a hurry but then they canceled my order due to large fryers being delivered to a unit instead of home address and was flagged as potential fraud?????
Will always deal with Catering Appliance Superstore from now on. Awesome
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Answer by Catering Appliance Superstore
15 Dec 2023
Thank you for your great review, I am glad we were able to get your product with you sooner than expected
22 Aug 2023
Verified review
Rational purchase, delivery & installation
Whilst there was a lot of toing & frowing with getting my item delivered and installed, (btw the installation engineer & delivery guys needs a knighthood for what they did to get it in the doors!) I was continually updated by Jemma the whole way through which made the process incredibly stress free.
Can highly recommend Catering Appliance Superstore.
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Answer by Catering Appliance Superstore
30 Aug 2023
wow! Thank you for your great review.
I will pass your comments over to Jemma
We are so glad you are happy with your new oven and hope to deal with you again in the future :-)
6 Jul 2023
Verified review
Ffiona was exceptionally helpfull and we had greart communucation during delivery periid and after , i cant honestly think how they could improve anything going on my experience , will definatly use this company many times in future and look forward to doing so
Many tbanks
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Answer by Catering Appliance Superstore
19 Jul 2023
Thank you, We appreciate the great feedback and I will be sure to pass your comments onto Fiona!
2 Nov 2023
Verified review
Fast, efficient service!
Ordered on line, but needed to speak to customer service with regards to item I ordered, who were extremely helpful with my query . My order arrived on time.
So overall the service was excellent. I would definitely recommend!
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Answer by Catering Appliance Superstore
15 Dec 2023
Thank you for your positive feedback its great to hear
29 Apr 2023
Verified review
Foster EcoPro 600Lt freezer arrived. Looks amazing. Super easy ordering. Very helpful customer service. Fast delivery and great follow up. Will use again if I have further requirements. Well done!
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Answer by Catering Appliance Superstore
25 May 2023
Thank you for your amazing feedback
7 Jun 2023
Verified review
Great service all round. Great product at a great price, driver was on time, polite and really helpful plus he was more than happy to wait as I checked my kamado joe wasn’t damaged.
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Answer by Catering Appliance Superstore
23 Jun 2023
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience
23 Nov 2023
Verified review
Great prices and excellent customer service
We are a secondary school in Bristol and have ordered an appliance for the canteen - the price was great, the customer service was excellent and the appliance was delivered quickly
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Answer by Catering Appliance Superstore
15 Dec 2023
Wow thank you for your fab review
17 Jul 2023
Verified review
very quick response to enquire about the delivery time, Only problem was understanding the courier company's customer service! But this company is brilliant.
Very good prices too
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Answer by Catering Appliance Superstore
19 Jul 2023
Thank you, We appreciate the feedback
4 Dec 2023
Verified review
Induction cooker Chefmaster
The Induction Cooker Chefmaster is excellent and easy to use.
Delivery was on time and also being able to track the delivery live online was excellent experience
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Answer by Catering Appliance Superstore
15 Dec 2023
Thank you for your positive feedback
20 Jun 2023
Verified review
Competitive Prices & Excellent Service
Offered competitive prices, provided updates to keep me informed about delivery and parcels containing china arrived in perfect condition. A 5 star experience!
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Answer by Catering Appliance Superstore
23 Jun 2023
Thanks so much for sharing your experience with us. We hope to see you again soon
3 May 2023
Verified review
The toaster was at a competitive price, the website was easy to use along with the payment. The toaster arrived the next morning, I would use this company again.
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Answer by Catering Appliance Superstore
25 May 2023
Great feedback thanks so much
15 Aug 2023
Verified review
Excellent communication with friendly and efficient staff.Slight hitch promptly dealt with.Item received with excellent tracking and in good order.
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you, we really appreciate your kind words
17 Jul 2023
Verified review
Amazing great product great compaction quick delivery we are getting ready to order again and will continue to use this company for our business
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Answer by Catering Appliance Superstore
19 Jul 2023
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business
14 Aug 2023
Verified review
Excellent helpful personal service upon ordering by phone.
Equipment arrived promptly in good condition.
Highly recommended and would use again
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you so much for your great review :-)
5 Dec 2023
Verified review
Brilliant customer service from Catering Appliance Superstore.Fantastic communication and prompt delivery.Highly recommended *****
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Answer by Catering Appliance Superstore
15 Dec 2023
Thank you for your fantastic review