Catering Appliance SuperstoreReviews:
391 reviews in the last 12 months4,117 total reviews
Excellent
TrustmarkValid
Top positive review
30 May 2023
Verified review
I put 5 stars for the promptness of delivery, but the delivery itself has a lot to be desired, we were in the house waiting for the delivery, neither the doorbell or the door was knocked because 2 hours after it was expected we got a text to say it had been delivered 4 doors away, the driver couldn't be bothered to deliver to the right house. as it was we were unable to check the item for damage, Fortunately it was well packed and undamaged. service great - delivery rubbish.
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Top negative review
18 Oct 2023
Verified review
0rdered a large quantity of chairs and was promised next day delivery where I was expected to wait between 8am and 6pm - delivery never happened and when I called Customer Services to try and get couriers no I was told I couldn't have it. later I was told they had tried to deliver at 9.15 - my CCTV disproved that as they had never been at all. Then I was told later that the courier company didn't accept incoming calls (really! how do they run their business?)
I was then told that delivery would be the next day (Friday) again told I had to wait from 8-6 and no they didn't have any tracking information and again they couldn't give me the couriers number
waited till 1pm and got really fed up by this time with unhelpful Customer Services so called again and insisted that she called the supplier to get me a delivery time - she came back 20 mins later to say it hadn't been shipped at all and that it would now be Monday and later sent me an email telling me it would be between 8 and 1pm and would I like to click the link on the email if I was satisfied with the customer service I'd been given - what a joke!
Delivery came Monday and on asking the courier who was part of Palletways who pride themselves on their ability to track every pallet shipped (remember I was told they didn't do that) it was established that they had not received the shipment until Monday morning so it was never ever going to have been the next day for the previous Thursday so two complete days wasted waiting on a shipment that was never going to arrive
I just felt I was lied to and fobbed off with completely unhelpful customer services and will not be using this company again
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Reviews for Catering Appliance Superstore
10 Jul 2023
Verified review
Delivered and installed on time. 10 missing shelf brackets were delivered immediately by post.
Good experience.
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Answer by Catering Appliance Superstore
19 Jul 2023
Thank you for your review,
I am sorry that parts were missing
12 May 2023
Verified review
Telephone service and speedy delivery all help for good customer relations. Will use again when needed
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Answer by Catering Appliance Superstore
25 May 2023
Wow, thank you so much for the fab review
25 May 2023
Verified review
Pricing was competitive and the initial conversations useful and attentive. After the order was placed the communication wasn't so good, when certain items didn't arrive I didn't get a quick response and had to chase to get further details. The after sales service definitely needs more focus.
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Answer by Catering Appliance Superstore
25 May 2023
Thank you for your feedback, We do work hard to chase deliveries but as we rely on our suppliers to come back to us, sometimes we are not able to provide answers as quick as we would hope.
We are continually trying to improve this
2 Aug 2023
Verified review
Positive Experience
Have purchased from this site on several occasions. Had a couple of deliveries where one item arrived broken (most fine) and they were very friendly and efficient at sending replacement items and keeping me informed. I will continue to use their service.
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Answer by Catering Appliance Superstore
8 Aug 2023
Thank you for the fab review!
10 Sept 2023
Verified review
Great on line company for catering Equipment
I have ordered online for equipment before and had really bad experiences but this company will be who I purchase from now, you are totally covered and goods arrived when they promised, I highly recomend
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Answer by Catering Appliance Superstore
11 Sept 2023
Thank you for your amazing review
We hope to deal with you again soon
27 Aug 2023
Verified review
The delivery and updates were good but after using the cooker for the first time the seal came apart and when reporting it to the company they said they would send a new seal out and to watch you tube as to how to fit it
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you for your feedback and my apologies you had issues with the oven. We will always look to rectify an issue as quickly as possible with as little inconvenience caused to the customer as possible.
As door seals are a self-fit part, the quickest option to get the oven back up and running was to send out this part.
Apologies again for an inconvenience caused to you
17 Oct 2023
Verified review
Value for money- Had the same microwave years ago. When I needed a new microwave, I got the same one again - setting up the microwave was very easy and with pre-set buttons, the mocrowave very easy to use.
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Answer by Catering Appliance Superstore
25 Oct 2023
Thank you for the great review,
29 Sept 2023
Verified review
Followed through with what they said and very friendly. Also the delivery staff were equally helpful and friendly, just like your Company. We would recommend you without hesitation. Thank you very much.
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Answer by Catering Appliance Superstore
4 Oct 2023
Thank you for taking the time to leave us such a great review, It is very much appreciated
JP
Jane P.
Hertfordshire
28 Jun 2023
Verified review
Beer fridge
Great product
Downside the delivery wasn't great they couldn't bring it into my home so was left on driveway and i had to wait till I got help to lift it into the garage. Health and safety gone mad !!
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Answer by Catering Appliance Superstore
19 Jul 2023
Thanks so much for sharing your experience with us. We are working hard with all our suppliers to try and improve delivery options for all our customers.
25 Aug 2023
Verified review
Friendly and helpful staff. They were patient and sought to answer questions of my purchasing needs. Highly recommend and quick service. Thank you!
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you for your great review, Its great to hear when customers are happy with our service
1 Oct 2023
Verified review
Ordered on weekend. Arrived as quoted quickly and on time. Had appliance by Tuesday morn. Couldn’t wish for better service. Will use again.
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Answer by Catering Appliance Superstore
4 Oct 2023
Thank you very much for your kind words!
3 May 2023
Verified review
Overall very good service.
Timely delivery. Value for money price for items bought. Have to say didn't like the quote system needed to be followed.
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Answer by Catering Appliance Superstore
25 May 2023
Thank you for your feedback
10 Aug 2023
Verified review
Accessories purchase
Great service but postage very high for a 3 inch item.. nearly as much as item price.. but staff were great help..
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you for taking the time to leave a review.
We are constantly working with our suppliers to negotiate lower delivery charges and we will take your feedback onboard.
8 Dec 2023
Verified review
Phoned with a question before placing an order, answered easily and efficiently. Great service and delivery.
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Answer by Catering Appliance Superstore
15 Dec 2023
Thank you! We are so glad you were happy with your experience
8 May 2023
Verified review
Really great service. Items ordered and delivered within a week. All as described and functions really well.
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Answer by Catering Appliance Superstore
25 May 2023
Thank you for the great review
20 Jun 2023
Verified review
Easy ordering and fairly quick delivery. Appliance arrived in perfect condition. All good so far
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Answer by Catering Appliance Superstore
23 Jun 2023
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
24 Aug 2023
Verified review
Item was as described and the delivery was quick.
Very pleased would recommend this company.
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank your for taking the time to leave us such great feedback
7 Jun 2023
Verified review
Really good service
Followed up order with delivery confirmation call. Arrived on time with product as described
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Answer by Catering Appliance Superstore
23 Jun 2023
Thank you so much for taking the time to share your experience of Catering Appliance Superstore. We take pride in knowing our customers are happy
5 Sept 2023
Verified review
Always easy to buy from, great communication, super Customer service and helpful delivery.
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Answer by Catering Appliance Superstore
11 Sept 2023
Thank you for your loyalty, we really appreciate it!
JH
J H.
Ayrshire
14 Aug 2023
Verified review
Easy to navigate and order However have only just ordered so can't comment on product
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you so much for your feedback!
We hope you loved your water boiler