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Top positive review
7 Oct 2023
Verified review
The jacket is great and very unique I’ve not seen anyone wearing one in England yet, that’s one reason I chose it plus the brand produces good quality clothing, its warm has very good wind resistance, I had to wear it once on a motorcycle without any issues at high speeds because I was late for an appointment, the jacket has lots of interesting feature's in the build quality you can’t appreciate them looking at photos, the Zip is very good quality, but I’d be happier if it was more chunky like the one on my Canada goose bomber jacket. I would of liked a faster delivery option I would of happily paid extra for that, I ordered the coat mid day Saturday, it was despatched Monday landed in England on Wednesday night and it arrived Friday morning.
Poor customer service & didn't receive items. My order was confirmed but never went through and I wasn't informed. Payment did not come out. I had purchased on Black Friday sale. I didn't receive confirmation email, so I emailed customer service and was assured that the order was confirmed and would take 4-7 business days to dispatch. When I emailed about it again, I was told the payment didn't work (despite it showing as confirmed on my booking confirmation screenshot)and I needed to put my order through online - but at the raised prices. When I asked about why I had to pay the full price considering I had a confirmation number for the sale price, I was given a 10% discount code which didn't cover the difference. The code ended up not working. I once again emailed with a screenshot, and was told they had no IT issues and that the code should work. It didn't work and didn't apply any 10% discount at checkout. But they did not address the fact that the code didn't cover the difference between sale and full prices. I left it at that.
Funnily enough, I got notifications from the Shop app about this order being created, and then I was sent an email to review my order - which I never even received. Carhartt had many chances to rectify the issue as I emailed them so many times, but failed to do so. Polite emails with absolutely no substance.
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Reviews for carhartt.com/gb
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21 Dec 2023
Verified review
Difficult to buy on line. I had several attempts before I succeeded
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Answer by carhartt.com/gb
22 Dec 2023
Thank you for taking the time to leave a review about your experience shopping with Carhartt. We appreciate you sharing your feedback with us. At Carhartt, we strive to create a seamless online shopping experience for our customers and we apologize that it wasn't up to your expectations this time around. We will use this as an opportunity to make sure that the online shopping process is as easy and enjoyable as possible in the future. Thanks again for your feedback!
Regards,
Carhartt Europe
19 Sept 2023
Verified review
Free shipping to £1 to £3.50 in the space of a few weeks.
Not great.
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Answer by carhartt.com/gb
20 Sept 2023
Thank you for your feedback regarding the price of our shipping services. We strive to provide our customers with high-quality products and services at the best possible prices.
We are internally discussing the raise in shipping costs, we apologize that this has inconvenienced you.
If you would like more information regarding the raise in shipping costs, please contact us at salesupply@carhartt.com
Regards,
Carhartt Europe
2 Jun 2023
Verified review
Really good clothes but...
Really good clothes, lacluster returns policy and value for money.
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Answer by carhartt.com/gb
5 Jun 2023
Thank you for taking the time to share your feedback with us. We're pleased to hear that you enjoy our clothes. At Carhartt, we strive to provide customers with a high-quality product and excellent customer service. We understand that our returns policy may not always meet everyone's expectations, but we do our best to ensure that everyone is satisfied with their purchase. Thank you again for your valuable feedback.
Regards,
Carhartt Europe
6 Sept 2023
Verified review
Don't sell items you don't have in stock may be a good idea
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Answer by carhartt.com/gb
19 Sept 2023
Thanks for leaving us your feedback! We always appreciate hearing from our customers. We apologize for any inconvenience caused, we are internally investigating how we can ensure that the amount of cancellations are kept at a minimum. We hope that you will give us another chance in the future.
Regards,
Carhartt Europe
11 Aug 2023
Verified review
Terrible processing and delivery. Never arrives on time.
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Answer by carhartt.com/gb
14 Aug 2023
Thanks for taking the time to share your feedback! We always want to make sure we’re providing the best service we can, so we really appreciate hearing how our customers feel. We understand that delivery times can be a source of frustration and apologize if that’s been your experience with us. At Carhartt, we strive to provide reliable delivery services and would not want to leave our customers unsatisfied.
Regards,
Carhartt Europe
27 Aug 2023
Verified review
Delivery was not all together and late could be better
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Answer by carhartt.com/gb
28 Aug 2023
Thank you for leaving a review. We appreciate your feedback and are sorry to hear about the late delivery of your order. At Carhartt, our priority is to deliver the best quality products to our customers in a timely manner. We understand that as shopping online becomes increasingly popular, we must continue to prioritize customer service. Thank you again for your review and feedback, and we look forward to serving you better in the future.
Regards,
Carhartt Europe
22 Nov 2023
Verified review
I've ordered twice and not received anything yet
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Answer by carhartt.com/gb
27 Nov 2023
We sincerely apologize for the inconvenience you've experienced with your orders, and we understand how frustrating this must be.
Our team is dedicated to ensuring that our customers receive their orders in a timely manner, and it's disheartening to learn that you haven't received your items despite placing two separate orders.
To resolve this matter promptly, we kindly ask you to reach out to our dedicated customer care team at customercare@carhartt.com. They have the expertise to investigate the status of your orders, address any issues, and provide a solution tailored to your situation.
Please include your order details and any relevant information in your email to expedite the process. We genuinely value your business, and we want to make sure we rectify this situation for you as soon as possible.
Once again, we apologize for any inconvenience this has caused, and we appreciate your patience and understanding.
Regards,
Carhartt Europe
11 Dec 2023
Verified review
Good products but online customer service poor
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Answer by carhartt.com/gb
12 Dec 2023
Thank you for taking the time to share your feedback with us. We appreciate your honesty and regret to hear about your experience with our online customer service. We sincerely apologize for any inconvenience this may have caused.
Our customer service team is committed to resolving issues promptly and efficiently. We are currently reviewing and enhancing our online support processes to ensure a more seamless and responsive experience for our customers. Additionally, we are providing additional training to our customer service representatives to better meet the needs of our valued customers
Once again our sincerest apologies.
Regards,
Carhartt Europe
27 Jul 2023
Verified review
I placed the order but it was then cancelled!
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Answer by carhartt.com/gb
28 Jul 2023
Thank you for bringing this to our attention! We appreciate all feedback here at Carhartt and we take it seriously. We strive to provide customers with the best customer service possible and it's unfortunate that your order was cancelled. We hope you will give us another chance in the future so you can experience our commitment to quality products and customer service. We will investigate why you were not properly informed of the reason for the cancellation.
Regards,
Carhartt Europe
28 Jun 2023
Verified review
This shirt was nothing like Carhartt quality.
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Answer by carhartt.com/gb
5 Jul 2023
Thank you for taking the time to leave us your feedback. We appreciate you being our customer. Here at Carhartt, we strive to ensure that all of our customers receive high-quality products that they can rely on. We apologize if this was not your experience with this particular shirt, please do not hesitate to contact us at customercare@carhartt.com so we can see how we can help in this particular situation. Your satisfaction is very important to us, and we hope that you have a better experience with any future product purchases from us.
Regards,
Carhartt Europe
25 Sept 2023
Verified review
Still not received order I made 4 weeks ago.
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Answer by carhartt.com/gb
26 Sept 2023
Thanks for taking the time to review us. We're sorry to hear that your order hasn't arrived yet; we understand that you've been waiting for a while now. Our team is dedicated to ensuring that our customers have an exceptional experience when shopping with us, and we are sorry if this has not been the case in your case. The carrier service seems to have lost your parcel, please make sure to contact our customer service at customercare@carhartt.com so that they can help you further.
We hope to hear from you soon and once again our apologies for the inconvenience.
Regards,
Carhartt Europe
18 Dec 2023
Verified review
The delivery was much longer than expected
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Answer by carhartt.com/gb
19 Dec 2023
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the extended delivery time. We understand how important it is to receive your order promptly, and we regret that we fell short of your expectations on this occasion.
We are actively reviewing our delivery processes to identify areas for improvement and ensure that such delays are minimized in the future. Your input is invaluable in helping us enhance our services, and we appreciate your patience and understanding.
Once again, we apologize for any frustration this may have caused, and we are committed to taking the necessary steps to prevent similar issues in the future. Your satisfaction is our priority, and we hope to have the opportunity to serve you better in the future.
Thank you for bringing this to our attention, and we appreciate your continued support.
Regards,
Carhartt Europe
6 Sept 2023
Verified review
Took my money and items were not in stock
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Answer by carhartt.com/gb
19 Sept 2023
Thanks for leaving us your feedback! We always appreciate hearing from our customers. We apologize for any inconvenience caused, we are internally investigating how we can ensure that the amount of cancellations are kept at a minimum. We hope that you will give us another chance in the future.
Regards,
Carhartt Europe
10 Oct 2023
Verified review
Only loose fitting t shirts available
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Answer by carhartt.com/gb
11 Oct 2023
Thank you so much for taking the time to review our Carhartt T-shirts! We hear you loud and clear that you're only finding loose fits right now, and we appreciate your feedback. At Carhartt, we pride ourselves in providing garments designed to both look good and stand up to hard work, your review will be discussed with our Merchandising department to see what we can do about this. We hope you'll keep an eye out for our wide range of fits in the future!
Regards,
Carhartt Europe
2 Jan 2024
Verified review
Still waiting to receive my product
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Answer by carhartt.com/gb
3 Jan 2024
Thanks for your review! We appreciate you taking the time to share your experience with Carhartt. We're always striving to provide our customers with the best possible service and products. Unfortunately, it sounds like this order slipped through the cracks. Please reach out to us at customercare@carhartt.com if you need any further assistance with your order. If the order has been lost then they can help to start the reshipment process.
Regards,
Carhartt Europe
31 Oct 2023
Verified review
Still haven't received my refund 😕
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7 Jul 2023
Verified review
Refunds should be made quicker
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Answer by carhartt.com/gb
10 Jul 2023
Thank you for taking the time to leave us your feedback. We are always striving to improve our customer service and satisfaction and your comments are invaluable in helping us to do this. The team is doing their best to process refunds as quickly and efficiently as possible, currently this process is being investigated to improve the time of delivery for the return so the refunds can be processed faster. Our sincerest apologies for the delay and thank you for bringing this to our attention.
Regards,
Carhartt Europe
5 Dec 2023
Verified review
I have not received my order
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Answer by carhartt.com/gb
6 Dec 2023
Thanks for bringing this to our attention. We value your feedback and apologize that your order has not been delivered yet. At Carhartt, we take pride in making sure that all orders are accurate and delivered on time. We’re sorry for any inconvenience this has caused and would like to do whatever we can to make it right.
I can see that in the tracking it is indicated that it should be available for collection at Ruddington Post Office [NG11 6EH]
Please let us know if you have any other questions or concerns or if your order indeed did not arrive at the parcel collection point. Please let us know at customercare@carhartt.com
Regards,
Carhartt Europe
28 May 2023
Verified review
Still waiting for my refund!
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Answer by carhartt.com/gb
31 May 2023
Thank you for bringing this to our attention. We value each of our customers and we are committed to providing the highest quality of service. According to our information, your order was delivered on May 13. The processing time for a return is 21 days, which may explain why your refund has not been made. However, I have contacted the department in charge to find out if we can refund this return earlier than expected. Our team is dedicated to resolving any issues as quickly as possible. Thank you for your patience.
Regards,
Carhartt support
18 Aug 2023
Verified review
The delivery took 9 days
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Answer by carhartt.com/gb
21 Aug 2023
Thanks for taking the time to review us! We really appreciate your feedback and understand your frustration with the delivery taking 9 days. At Carhartt, we strive to deliver our products as quickly as possible while maintaining our commitment to producing high-quality work apparel. We will make sure to investigate your case and discuss with the carrier why the delivery took so long to take place. We take pride in our customer service and are always looking for ways to improve.
Regards,
Carhartt Europe
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