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Top positive review
7 Oct 2023
Verified review
The jacket is great and very unique I’ve not seen anyone wearing one in England yet, that’s one reason I chose it plus the brand produces good quality clothing, its warm has very good wind resistance, I had to wear it once on a motorcycle without any issues at high speeds because I was late for an appointment, the jacket has lots of interesting feature's in the build quality you can’t appreciate them looking at photos, the Zip is very good quality, but I’d be happier if it was more chunky like the one on my Canada goose bomber jacket. I would of liked a faster delivery option I would of happily paid extra for that, I ordered the coat mid day Saturday, it was despatched Monday landed in England on Wednesday night and it arrived Friday morning.
Poor customer service & didn't receive items. My order was confirmed but never went through and I wasn't informed. Payment did not come out. I had purchased on Black Friday sale. I didn't receive confirmation email, so I emailed customer service and was assured that the order was confirmed and would take 4-7 business days to dispatch. When I emailed about it again, I was told the payment didn't work (despite it showing as confirmed on my booking confirmation screenshot)and I needed to put my order through online - but at the raised prices. When I asked about why I had to pay the full price considering I had a confirmation number for the sale price, I was given a 10% discount code which didn't cover the difference. The code ended up not working. I once again emailed with a screenshot, and was told they had no IT issues and that the code should work. It didn't work and didn't apply any 10% discount at checkout. But they did not address the fact that the code didn't cover the difference between sale and full prices. I left it at that.
Funnily enough, I got notifications from the Shop app about this order being created, and then I was sent an email to review my order - which I never even received. Carhartt had many chances to rectify the issue as I emailed them so many times, but failed to do so. Polite emails with absolutely no substance.
Tried and tested quality products
Always loved the brand and will continue to purchase from them myself and friends love it! And now the dogs do too! Customer service is always top too, no messing around always good to go!
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Answer by carhartt.com/gb
3 days ago
Thank you so much for your awesome review and kind words! We are so glad that you, your friends, and your pup love Carhartt. We always strive to provide quality products and customer service to make sure our customers are satisfied. We value your feedback and we hope to continue earning your business in the future. Thank you for being a loyal customer!
Regards,
Carhartt Europe
17 Apr 2024
Verified review
Fast, efficient issue free delivery. Sadly size of garment too big so had to return but even that was so easy. Will order new size when refund comes through which I suppose will be just as efficient !
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Answer by carhartt.com/gb
18 Apr 2024
Thank you so much for your review! We're glad that the delivery process went smoothly and that returning the garment was also easy. We understand how important it is to have clothing that fits properly, and we are sorry that you had to send back the size that you ordered. We pride ourselves at Carhartt on creating durable, long-lasting, and comfortable work clothing with unique features so we do apologize for having to go through the trouble of returning your product. Please don't hesitate to reach out if you have any other feedback or questions about our products.
Regards,
Carhartt Europe
6 Apr 2024
Verified review
Great quality hoody. Looks good too I think. Delivery was fast.
Price was reasonable for this day and age.
Sizing is accurate, I am 6 feet tall, around 38" chest and medium was spot on.
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Answer by carhartt.com/gb
8 Apr 2024
Thanks for the awesome review! We're glad to hear that you love the quality and look of your hoody, as well as the speedy delivery and reasonable price. We pride ourselves on our accurate sizing too, so it's wonderful to know it fit you like a glove. Thanks again for choosing Carhartt!
Regards,
Carhartt Europe
14 Apr 2024
Verified review
Carhartt review.
My order arrived incredibly quickly. I am very impressed. A trusted quality brand name. I will definitely be using Carhartt again & would recommend them to anyone.
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Answer by carhartt.com/gb
15 Apr 2024
Thank you so much for your kind words! We're thrilled to hear you had a positive experience ordering with us and that you will be using Carhartt again. We strive to provide the highest quality, sustainable workwear that is built to last, and we are glad that our products met (and exceeded) your expectations. Thank you for being a loyal customer!
Regards,
Carhartt Europe
12 Apr 2024
Verified review
Great products, excellent quality, superb service. No updates on the progress of the order being despatched etc, but that's an unnecessary luxury anyway.
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Answer by carhartt.com/gb
15 Apr 2024
Thanks for taking the time to review us! We're so glad to hear that you love our products and service. We really appreciate your feedback about not getting updates on the progress of your order- we understand that it's a luxury, but we also believe that transparency and communication is key when it comes to providing the best customer experience. That's why we strive to keep our customers informed throughout their purchase journey with us.
We will take your advice into account for future improvements! Thanks again for your input - it means a lot to us.
Regards,
Carhartt Europe
Jeans ordered on the basis of the homepage. Color, size, shape and quality was as described. Delivery as promised. Everything ok.
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Answer by carhartt.com/gb
2 days ago
Thank you for your positive review! We're thrilled that the jeans you ordered from us met your expectations in terms of color, size, shape, and quality. We believe in providing only the best clothes and service to our customers, so it's great to hear that we delivered on our promise. Thanks again for your kind words!
Regards,
Carhartt Europe
9 Apr 2024
Verified review
Fast efficient online service, easy to navigate. I have ordered from Carhartt on several occasions and find the service excellant
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Answer by carhartt.com/gb
9 Apr 2024
Thanks for the kind words! We really appreciate hearing that you've had good experiences with us. We understand that quality customer service is key, so we're always striving to be the best in the business. Thanks for choosing Carhartt!
Regards,
Carhartt Europe
10 days ago
Verified review
Fast service, product met expectations of the brand. Good value for money, will be purchasing more in the future.
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Answer by carhartt.com/gb
9 days ago
Thank you so much for your review! We are so glad that you found our service fast and that the product met the expectations of the Carhartt brand. We believe in providing our customers with high-quality apparel, and we appreciate your continued support. Thank you again for taking the time to share your experience with us.
Regards,
Carhartt Europe
Order was received on time. The price was good. It was a gift and the recipient wore it straight away.
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Answer by carhartt.com/gb
4 days ago
Thank you for sharing your experience with us! We are so happy to hear that the order was received on time, and that it was a great value. It's also really awesome to hear that the recipient loved it enough to wear it right away. We appreciate your support in helping us make Carhartt the go-to choice for sustainable workwear!
Regards,
Carhartt Europe
15 Apr 2024
Verified review
Everything I’ve ordered is as described!
Excellent quality and fit, I’ll be back for more 👍
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Answer by carhartt.com/gb
15 Apr 2024
Thank you so much for your kind words! We are so glad to hear that you appreciate our quality and fit of our products. We strive to provide the best sustainable work clothing possible and we're glad you noticed that in your order. We can't wait for you to come back for more!
Regards,
Carhartt Europe
21 Apr 2024
Verified review
Good quality
Trousers are strong, comfortable and look good. Timely delivery no problems here.
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Answer by carhartt.com/gb
13 days ago
Thank you for your positive review! We're glad to hear that our trousers are strong, comfortable and look good. We strive to provide quality products with timely delivery, so it's great to know that we hit the mark for you! Thank you for your support - it means a lot to us.
Regards,
Carhartt Europe
13 Apr 2024
Verified review
Good price for a quality product. Delivered promptly and in perfect condition.
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Answer by carhartt.com/gb
15 Apr 2024
Thanks for your positive review! We strive to provide the best quality workwear at great prices, so we're pleased that you are satisfied with your purchase. At Carhartt, quality and comfort come first, and we hope you continue to enjoy our products. Thank you for supporting us!
Regards,
Carhartt Europe
Good quality T-shirts, good sizes and great price, you get what you pay for!.
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Answer by carhartt.com/gb
13 days ago
Thanks for the great feedback! We're so glad you think our shirts are great quality, have good sizes, and an excellent price. We strive to ensure that our Carhartt workwear meets all your needs while providing value for money. As a sustainable brand, we believe in taking a responsible approach to everything we do — from the fabrics we use to the way we operate our business. Thanks again for your support!
Regards,
Carhartt Europe
2 days ago
Verified review
Great on line store.
Good website, good range, good sizes. Fast reliable despatch and delivery.
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13 days ago
Verified review
The order was trousers which are excellent quality and comfortable to waer
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Answer by carhartt.com/gb
13 days ago
Thank you so much for your kind words! We're glad that our trousers met your expectations in terms of comfort and quality. At Carhartt, we believe in producing products that are well-made, durable, and offer a great fit. We appreciate your continued support!
Regards,
Carhartt Europe
12 days ago
Verified review
Curry on a Saturday night
Very good experience and you can’t beat a curry on a Saturday night
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Answer by carhartt.com/gb
12 days ago
Thank you so much for your feedback – we are delighted to hear that you had such a great experience with us! We appreciate all your support and look forward to seeing you again soon for another delicious curry night!
Regards,
Carhartt Europe
8 days ago
Verified review
Love the coat, extra long in the arms and body. Great colour too.
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Answer by carhartt.com/gb
6 days ago
Thanks for the great review! We're stoked that you love your Carhartt coat. We're always striving to provide the highest quality workwear that looks great and feels even better. Thanks for being part of the Carhartt family, we appreciate your support!
Regards,
Carhartt Europe
12 Apr 2024
Verified review
Very good quality gear, easy to use website and quick delivery
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Answer by carhartt.com/gb
15 Apr 2024
Thanks for the feedback! We're thrilled that you had a good experience with Carhartt. We believe in creating clothes that are high quality and can last for years, so we're glad to hear you thought so too. We appreciate your support and hope you enjoy your Carhartt gear!
Regards,
Carhartt Europe
13 days ago
Verified review
Great quality and orders always arrive earlier than expected
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Answer by carhartt.com/gb
12 days ago
Thank you for your kind words! We at Carhartt are proud of the quality of our workwear and work hard to ensure that orders always arrive on time. It means a lot to us that we meet your expectations. Thank you again for your support and appreciation.
Regards,
Carhartt Europe
6 days ago
Verified review
Excellent service every time and top quality products
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Answer by carhartt.com/gb
5 days ago
Thank you so much for your kind words! We strive to offer the best service possible and provide only the highest quality products. We appreciate you taking the time to leave this review! Thanks again!
Regards,
Carhartt Europe
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