carhartt.com/gb
Reviews:

5,892 total reviews   2,638 reviews in the last 12 months

Review summary

Customers consistently praise the quality, durability, and workmanship of the products. Delivery is generally fast and reliable, and many appreciate that the returns process is easy and free. Customer service is frequently described as helpful and responsive, and the website is often noted for being easy to navigate and transparent. However, some customers report inconsistencies in product quality with recent purchases and highlight confusing or inconsistent sizing that often requires exchanges. There are occasional delivery delays, particularly with third-party couriers. Many customers are frustrated by slow or delayed refunds during the returns process, and some experience slow or unresponsive customer service. Additionally, a few users find the website buggy, slow, or struggle with stock management issues.

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Reviewscarhartt.com/gb

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Community member 
1 Reviews
 Verified

Love the quality, love the fit & feel

Love the quality! Love the way it fits and feels. Love that it was discounted. Love that there is a label for free and easy returns and exchanges. Sizing charts are a little confusing. I sent an email to ask for sizing help but didn’t hear back. It took a bit longer to arrive than expected but also we’re a little spoiled these days with how fast some things can arrive. As an above and beyond side note; I would absolutely love a little extra something to come with my purchase. Maybe that’s a sticker or iron on patch or keychain. When spending over £100 it would be just that much more awesome and would make me feel super duper appreciated!

Reply from carhartt.com/gb

Hey there! Thanks a ton for sharing your love for Carhartt’s quality and fit! We're all about making things easy and enjoyable, so we're glad you appreciate the label for returns and exchanges. Your feedback on sizing and delivery is super helpful, and we love your idea of adding a little extra surprise with orders over £100, we will look into this and discuss it internally with the Marketing team. Regards,, Team Carhartt
Community member 
1 Reviews
 Verified

Quality workmanship but not perfect

I really like the nubuck leather and stitching of these boots. They look like they're built to last. They are unisex boots so there are bound to be a few less than ideal aspects. As a woman with a long narrow foot I knew they would be wide for me, so the laces are key to fixing that problem. Unfortunately the laces are thin and don't hold a bow very well, and having sinched the boots tighter I have a lot of excess to tie up. Also I was a bit disappointed with the sole thickness. I expected more layers to guard against rough ground or maybe piercing nails -? I have already added inner soles but will probably need a second pair because I can feel stones through the soles!

Reply from carhartt.com/gb

Hello, Thanks a lot for sharing your thoughts with us! We love that you appreciate the nubuck leather and stitching, Carhartt always aims to blend style with durability. We totally get the laces and sole concerns and appreciate your feedback as it helps us keep improving, we will share your feedback with our Merchandising department. Regards, Team Carhartt
Community member 
1 Reviews
 Verified
Quality of the clothing is fantastic. I honestly love Carhartt products. I have jeans, dungarees, trousers that I can do wear to the office and a spring jacket. Every item is not only incredibly durable, it's made so well with designs that are able to suit different occasions. Nothing ever looks frumpy because of the quality. Clothes are true to size too. Lots of places aren't but I've never had a problem with Carhartt. In addition, the whole shipping process was quick and very easy to track!

Reply from carhartt.com/gb

Dear Customer, Thank you ever so much for your 5-star review! We’re happy to hear that your experience with Carhartt met your expectations and that you are happy with the service that we provided. We hope to see you again soon. Regards, Team Carhartt
Community member 
2 Reviews
 Verified

Clothing Sizes.

As I have already stated, please make a note on your website regarding sizes. Whilst I appreciate the clothing is described as work clothing & is oversized, however they are enormous. I usually wear L or XL, but I think even a medium would fit me. All in all tho, the clothing is great quality & I am a massive fan. (By the way, I only buy T shirts & this is the first time I bought a hooded top.) Thank you, keep up the good work.

Reply from carhartt.com/gb

Hello, Thanks a bunch for your feedback! At Carhartt, we take pride in offering high-quality workwear that’s built to last, and we totally get that sizing can be a bit tricky sometimes. We are internally working on provided better information regarding Carhartt sizing, since that due to layering we generally recommend to size down for most of our products (especially items such as sweaters and jackets). We appreciate you being a big fan and will keep working to make your experience even better. Thanks again for the feedback. Regards, Team Carhartt
Community member 
1 Reviews
 Verified
Excellent customer service and product. When initial delivery went missing at Royal Mail in Leeds (who were absolutely useless and not at all interested in helping.) Carhartt quickly resent a replacement item on our word and it was very happily received in super quick time. Original item still missing in Royal Mail system 🙄 My wife loves the jacket ❤

Reply from carhartt.com/gb

Hello, Thanks so much for sharing your experience. At Carhartt, we’re all about making things right and keeping our customers happy, no matter what. Sorry to hear about the Royal Mail hassle, but glad we could sort it out quickly and get that jacket to your wife! It is possible that they eventually still find the jacket but most likely it will then be send back to us. We hope you the Carhartt gear! Regards, Team Carhartt
Community member 
1 Reviews
 Verified
Much thought put into design and fit. Materials are top quality. And the products are made to a very high quality as well. All of these elements can be fully expected by the customer as Carhartt do not fail to deliver. Although some items are priced very high, most are what the products are actually worth. Top designers, top quality control, top manufacturing deserve to be paid well. I will come back to this company again and again as they are in the realms of Ralph Lauren quality.

Reply from carhartt.com/gb

Hello, Thank you for the awesome review! At Carhartt, we’re all about delivering top-notch design, quality materials, and craftsmanship you can count on. It’s great to hear that you appreciate the value we bring, and we’re thrilled you’ll keep coming back to us. We really appreciate your feedback and it will be shared internally within our eCommerce team! Regards, Team Carhartt
Community member 
1 Reviews
 Verified
The quality of the hat and shirt I bought was great It would have been useful to know the models h ought and details and to know what size he was wearing. Also I bought a hoodie from you years ago and the discrimination didn’t show what the inside of the item was like I have a thin ( spring weather hoodie) but thought I was buying a( winter weather hoodie) I hope this information helps Thanks

Reply from carhartt.com/gb

Dear customer, Thank you for your great feedback! We're happy to hear you loved the quality of your hat and shirt from Carhartt. We super appreciate your helpful suggestions about sizing details and product descriptions, it's things like this that help us keep getting better. Your feedback will be shared internally with our Merchandising team. Regards, Team Carhartt
Community member 
1 Reviews
 Verified

⭐⭐⭐⭐⭐ Five Stars-straighter than my joinery

⭐⭐⭐⭐⭐ Five Stars – Built Like My Joinery (But Straighter) I bought these Carhartt Relax Fit Bib & Brace dungarees for work 🔨 and honestly, they’ve become my most reliable tool — right after my tape measure and strong tea. The canvas is tougher than a knotty bit of oak and flexible enough that I can squat, kneel, and crawl around a site without looking like a badly hinged door. The pockets? Glorious. Enough room for pencils, chisels, screws, snacks, and that one screw you’ll definitely lose anyway. Stitching is solid, knees are reinforced, and they shrug off sawdust like it personally offended them. The straps stay put, unlike apprentices on a Friday afternoon. Comfortable, hard-wearing, and makes me feel 10% more professional and 30% more “proper carpenter.” If these ever break, I’ll probably retire — because clearly the job’s done me in first.

Reply from carhartt.com/gb

Wow! Thank you for this absolutely amazing review! We’re delighted to hear the Relax Fit Bib & Brace dungarees have earned a spot right next to your tape measure and strong tea, we sincerely appreciate this since we know how important these things are. It’s great to know they’re standing up to real joinery work, from kneeling and crawling to carrying that one screw we all lose anyway. We’re especially glad the durability, reinforced knees, and pocket space are doing exactly what they’re meant to do, and that the straps are more dependable than a Friday-afternoon apprentice 😉 Your description gave our whole team a smile, and we truly appreciate you taking the time to share such a thoughtful (and entertaining) experience. Wishing you many more solid days on site! And if the dungarees ever wear out, we hope it’s a very long way off (otherwise please let us know so we can help send a new one right away if there's warranty issues)! Kind regards, Team Carhartt
Community member 
1 Reviews
 Verified
please don't stop production of this product /style 101837 as it the only product that you manufacture and the material DOUBLE DUCK that can stand up to my type of work rip stops no good as they can not stand up to the ! JOB IN A HEAVY PLANT WORKSHOP ENVIRONMENT . AND THE DOUBLE FRONT DON,T HAVE ENOUGH POCKETS ! NOTE SNICKER WHERE MAKING A GOOD PRODUCT CALLED XTR AND THEY STOPPED PRODUCTION THEY WOULD NOT LISTEN TO THE CUSTOMERS Carharrt is a good product sell the RIP STOPS TO THE CELEBRITY,S NOT TO SKILLED PEOPLE WHO KNOW GOOD PRODUCTS AND MATERIAL WHEN THEY SEE IT

Reply from carhartt.com/gb

Hello, Thank you so much for your feedback! We completely understand how important the DOUBLE DUCK material and this style are for your kind of work. We really appreciate hearing from customers like you who rely on products that truly stand up to tough environment, it helps us know what matters most. We will be sharing your comments internally, especially with our Merchandising and Purchasing teams, so they can take your experience and suggestions into account for future decisions. While we can’t make promises about production changes, your input is extremely valuable to us. Thanks again for taking the time to share your experience, we’re glad this product works for you! Regards, Team Carhartt
Community member 
2 Reviews
 Verified

The dungarees I always wear

The service provided is excellent with an easy to navigate website and quick delivery. I’ve worn carhartt dungarees for years. I’m a professional gardener and they just work well for me. Enough comfort, hard wearing, not ridiculous amounts of pockets, look ok.

Reply from carhartt.com/gb

Hello, Thanks a bunch for your feedback and kind words about the quick delivery and quality at Carhartt. We’re always aiming to make our gear the best fit for everyone, and your suggestion about shorter legs in bigger waist sizes is super helpful. Regards, Team Carhartt
Community member 
1 Reviews
 Verified

Perfect fit...

For me, the fit, size is is as listed, quality is exceptionally, comfortable beyond believe, bought all mine on line unit i flew into PIZA, Italy, found a store selling Carhartt ❤️ bought a tee shirt...

Reply from carhartt.com/gb

Hey there! We appreciate your awesome feedback! It’s great to know you’re enjoying your experience with us. Thanks for being part of the Carhartt community! Regards, Carhartt Team
Community member 
1 Reviews
 Verified
Great company to work with I have bought there clothes for many years and could not resist sending this to my daughter for Joey it is a match for her partners coat, brilliant service will use them again. John Jackson. Macclesfield.

Reply from carhartt.com/gb

Hey John, Thanks a ton for sticking with Carhartt over the years! We’re happy to hear you found the perfect match for your daughter’s partner’s coat. Providing brilliant service and quality gear is what we’re all about. Looking forward to serving you again soon! Regards, Carhartt team
Community member 
1 Reviews
 Verified

Needs tidying, random fits, easy ordering and returns, slow refunds, ethically terrible

I often find the website stock a mess (comparatively) there are items there on sale etc you click on them and they are out of stock in every size..it needs clearing out/tidying and perhaps an “outlet” as well as a “sale” section. I find the sizing very very hard to work out particularly on trousers, items described as the same fit are often completely different, you find a fit you like and you can never replicate it, often the only way is to buy a lot of stock and try it, then you can find something and it becomes only available in America (102802). My feeling is asking customer service for help is a waste of time, I emailed about fits and it must be a month now and I’ve heard nothing. I think Carhartt needs to try harder to phase out virgin plastic/polyester and I suspect stop using pfa’s , I would never buy rain defender items for this reason. I guess ethical production is a long way off, it would be nice to see a few really classic items with an ethical option at a higher price point to the standard so you can choose, like doctor martins MIE how about carhartt MIA? Ordering using PayPal has become much better, the delivery considering it’s from Europe is fast. Prices are high, I do find myself “showrooming” using the site to find items that work and returning everything to buy elsewhere/cheaper (mi supplies). I really like the returns label is included in the package/no one else does this/very convenient. Refunds on return are painfully slow, I don’t think Carhartt.com is anything like competitive/comparable to other businesses re refunds this needs serious improvement/it’s not ok when you need to buy so much to find something good. Quality of the clothing is good when I find something I like it’s really exactly what I’m after. I still think as a brand they are very American styled..like their cars..I don’t think their clothes work for European builders..maybe European skaters..but this is not supposed to be .coms focus, that’s WIP’s area no?
Community member 
4 Reviews
 Verified

Great service and superb clothes.

I am always kept informed with regards to the progress of my Carhartt items. The clothes come well packed and if I need to return them there is a return label included. The clothes are great quality and arrived just in time for the cold weather. I kept track of my return, via the tracking number, but it would have been nice to receive a text/email telling me Carhartt had got the package and it was being processed. Otherwise everything is GREAT.
Community member 
2 Reviews
 Verified
Products are great, although sizing can be tough to gauge between different fits & styles when ordering online, refund process after returning items is lengthy ! But been wearing Carhartt for decades and it always washes well and lasts forever, some of my clothes are older than my kids !!!! Worth the Money 100%

Reply from carhartt.com/gb

Hellom Thanks a ton for sticking with Carhartt all these years and for the kind words about our gear’s durability and quality. We totally get that sizing can be tricky online and appreciate your patience with the refund process. We’re always striving to make things easier for our loyal customers. We will share your feedback with our Merchandising team. Regards, Team Carhartt
Community member 
1 Reviews
 Verified
Was cheapest price for product and quick delivery. To do better- maybe find a more suitable sized book for product as a massive box for a small cap. Not a negative but just a thought

Reply from carhartt.com/gb

Hey there! We appreciate your awesome feedback! It’s great to know you’re enjoying your experience with us. Thanks for being part of the Carhartt community! Regards, Carhartt Team
Community member 
1 Reviews
 Verified
Great product and price. Fits great, but tip for all buyers, go a size down. I'm usually a medium and both products I went for small. Really good length as well. I find a lot of other companies' sweatshirts and hoodies can be too short in the body for me. Only slight down side, not Carhartt's fault. Royal Mail sent my parcel to the wrong town?!? Which delayed delivery by a few days. Maybe that's something you could look into.

Reply from carhartt.com/gb

Hello! Thanks for leaving such a great review! We’re glad to hear it. Enjoy your new items! Thank you again for your feedback, it is much appreciated. We will look into your feedback regarding where your parcel was delivered via RoyalMail, that should of course never happen. Sincerely, The Carhartt Team
Community member 
1 Reviews
 Verified
Love the Jacket , stiff when you first get it but a week of use has made it soft. It’s extremely warm and comfortable to wear in all conditions. I bought a size large and it fits quite well , for reference: 45inch chest, 5’11, 100kg. I would highly recommend getting a size down , I’m quite broad and go the gym and the size fits me perfectly

Reply from carhartt.com/gb

Hey there! Thanks a bunch for sharing your awesome experience with your new Carhartt jacket! We're super happy to hear it's breaking in nicely and keeping you warm and comfy no matter the weather. Your sizing tip is super helpful for others too! Thanks again for your feedback and we hope to see you again soon! Regards, Team Carhartt
Community member 
1 Reviews
 Verified

Rain Defender Hoodie

All good. Delivery & pricing are very good. The hoodie is actually much better than i expected. I wore ityon a 3°C day inna heavy downpour & was surprised how well it kept me dry. Looks good & is well made. My only criticism is the small phone pocket in the side pocket, i like the idea of the extra pocket but i keep catchting my hand on it when using the bigger pocket. Overall excellent service & garment.

Reply from carhartt.com/gb

Dear Customer, Thanks a ton for the awesome feedback! We're stoked to hear the hoodie kept you dry and looking sharp, even in tough weather. We appreciate your thoughts on the phone pocket and will keep that in mind for future designs. Your feedback will be shared internally with our Merchandising team. Kind regards, The Carhartt Team
Community member 
1 Reviews
 Verified
Really nice shirt - more like a jacket tbh. I originally bought a L but it was massive, so once I had it returned and refunded I bought a M and it's just great. Was gonna be for work but I'll wear it up a bit first I think, too nice for work!

Reply from carhartt.com/gb

Dear Customer, Thank you ever so much for your 5-star review! We’re happy to hear that your experience with Carhartt met your expectations and that you are happy with the service that we provided. We hope to see you again soon. Regards, Team Carhartt

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