carhartt.com/gbReviews:
1,266 reviews in the last 12 months2,976 total reviews
Excellent
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Most relevant positive review
7 Oct 2023
Verified review
The jacket is great and very unique I’ve not seen anyone wearing one in England yet, that’s one reason I chose it plus the brand produces good quality clothing, its warm has very good wind resistance, I had to wear it once on a motorcycle without any issues at high speeds because I was late for an appointment, the jacket has lots of interesting feature's in the build quality you can’t appreciate them looking at photos, the Zip is very good quality, but I’d be happier if it was more chunky like the one on my Canada goose bomber jacket. I would of liked a faster delivery option I would of happily paid extra for that, I ordered the coat mid day Saturday, it was despatched Monday landed in England on Wednesday night and it arrived Friday morning.
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Most relevant negative review
9 Dec 2023
Verified review
Poor customer service & didn't receive items. My order was confirmed but never went through and I wasn't informed. Payment did not come out. I had purchased on Black Friday sale. I didn't receive confirmation email, so I emailed customer service and was assured that the order was confirmed and would take 4-7 business days to dispatch. When I emailed about it again, I was told the payment didn't work (despite it showing as confirmed on my booking confirmation screenshot)and I needed to put my order through online - but at the raised prices. When I asked about why I had to pay the full price considering I had a confirmation number for the sale price, I was given a 10% discount code which didn't cover the difference. The code ended up not working. I once again emailed with a screenshot, and was told they had no IT issues and that the code should work. It didn't work and didn't apply any 10% discount at checkout. But they did not address the fact that the code didn't cover the difference between sale and full prices. I left it at that.
Funnily enough, I got notifications from the Shop app about this order being created, and then I was sent an email to review my order - which I never even received. Carhartt had many chances to rectify the issue as I emailed them so many times, but failed to do so. Polite emails with absolutely no substance.
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Reviews for carhartt.com/gb
5 days ago
Verified review
Good website. Great clothing
The website is easy to navigate. Sale items were clearly marked. Photographs are clear and and good likeness to the items I bought. The only down side was that it was a little difficult to ascertain which items were available and in stock in various sizes and colours. Prices are good, products of a good quality and sizes consistent
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Answer by carhartt.com/gb
4 days ago
Thank you for taking the time to leave a review. We are thrilled to hear that you had a positive experience while shopping with us. Our team works hard to ensure that our website is easy to navigate and our products are of good quality. We apologize for any inconvenience with finding available sizes and colors, but we appreciate your feedback as we are always looking for ways to improve. Thank you for choosing Carhartt!
Regards,
Carhartt Europe
28 Jun 2024
Verified review
Fantastic all round!
I ordered some pieces for my partner and I was very surprised by the fast shipping and the quality of the items received! I absolutely love the quality and fit of the shirts, sizing is great also. These are clothes for life thanks to the high quality. I find the prices to be fair as it’s reflected in how great each item is.
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Answer by carhartt.com/gb
1 Jul 2024
Thank you so much for your positive review! We are thrilled to hear that you and your partner are satisfied with the quality and fit of our products. We take pride in providing durable and long-lasting clothing that will last a lifetime. We appreciate your support and hope to continue exceeding your expectations in the future. Thank you for choosing Carhartt!
Regards,
Carhartt Europe
7 days ago
Verified review
A very positive experience buying from Carhartt
A very positive experience - ordering from the website was easy and straightforward and the jacket arrived within a few days.
I have used Carhartt previously and they continue to offer a very reliable and fast service
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Answer by carhartt.com/gb
5 days ago
Thank you for your kind words and positive feedback! We are thrilled to hear that you had a great experience ordering from our website. At Carhartt, we pride ourselves on providing our customers with reliable and fast service. It is always a pleasure to have returning customers like you. We appreciate your support and look forward to serving you again in the future.
Regards,
Carhartt Europe
28 Jun 2024
Verified review
Great quality fabric, quick delivery too. Unfortunately I had to return as too big but impressed that return label was included in packaging with clear instruction returns sheet. Straight forward. Will use again!
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Answer by carhartt.com/gb
1 Jul 2024
Thank you so much for your positive review! We're glad to hear that you were impressed with the quality of our fabric and the quick delivery. Our team works hard to ensure that our customers have a seamless shopping experience, from ordering to any returns. We appreciate your support and look forward to serving you again in the future!
Regards,
Carhartt Europe
2 Jul 2024
Verified review
Dependable Quality
I like that the sizes are consistent (run slightly
larger than some) from one purchase to the next. The quality is great. The T-shirts last longer than any others I've had.
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Answer by carhartt.com/gb
3 Jul 2024
Thank you so much for taking the time to leave a review. We are so happy to hear that you appreciate the consistency and quality of our products. Our goal at Carhartt is to provide durable and reliable clothing that will last you for years to come. We are glad to know that our T-shirts have exceeded your expectations. Thank you again for choosing Carhartt.
Regards,
Carhartt Europe
12 Jul 2024
Verified review
Coat is nicely styled and very warm. If I was forced to nit pick the hand pockets could be a little deeper and have down in them. But otherwise a superb addition.
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Answer by carhartt.com/gb
12 days ago
Thank you so much for taking the time to leave us a review! We're thrilled to hear that you love the style and warmth of your new coat. We strive to provide high-quality products that meet our customers' needs. We appreciate your feedback regarding the hand pockets and will definitely take it into consideration for future designs. Thanks again for choosing Carhartt!
Regards,
Carhartt Europe
9 Jul 2024
Verified review
Fast Refund
DHL messed up our delivery so unfortunately the package was returned, but the credit back to us was fast and uncomplicated!
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Answer by carhartt.com/gb
10 Jul 2024
Thank you for taking the time to share your experience with us. We are sorry to hear about the delivery issue, we will investigate to see what happened precisely to hopefuly ensure this will not happen again in the future. At Carhartt, we take pride in providing excellent customer service and we appreciate your feedback.
Regards,
Carhartt Europe
2 Jul 2024
Verified review
Easy to purchase from and great products.
Bought a tshirt and a dog collar! Absolutely love the dog collar. Great product.
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Answer by carhartt.com/gb
3 Jul 2024
Thank you so much for taking the time to leave a review. We are thrilled to hear that you had an easy purchasing experience and are enjoying your t-shirt and dog collar. Our team takes great pride in providing quality products, so we are happy that our dog collar has met your expectations. We hope to see you again soon at Carhartt!
Regards,
Carhartt Europe
9 Jul 2024
Verified review
Easy to buy, sizes do come up big so had to buy again in smaller size.hopefullybthe refund comes quickly.
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Answer by carhartt.com/gb
9 Jul 2024
Thank you for taking the time to leave us a review. We are happy to hear that your purchasing experience was easy! Our goal is to provide our customers with high-quality and durable products. Our sizes are designed to accommodate for a range of body types, but we understand that everyone's fit preference may vary. Please do not hesitate to contact us at customercare@carhartt.com if you have any questions in regards to your return. Due to customer procedures moving the retrned item from the UK back to our warehouse in the Netherlands can unfortunately lead up to 2-3 weeks of processing. We are trying to improve this process as much as possible but some returns are 'hit' with higher delays then others. Thank you again for your support and once again please do not hesitate to contact us if you have any further questions in regards to your return.
Regards,
Julian Engelsman
Senior D2C Operations Associate
Carhartt Europe
30 Jun 2024
Verified review
Great sturdy gear. Looking forward to my next big project to really put them through their paces
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Answer by carhartt.com/gb
1 Jul 2024
Thank you for taking the time to leave such a positive review! We are thrilled that our Carhartt gear has exceeded your expectations and we can't wait to see how it holds up during your next big project. Our team takes great pride in providing durable and reliable clothing for hardworking individuals like yourself. Thanks again for choosing Carhartt.
Regards,
Carhartt Europe
12 Jul 2024
Verified review
The hoodie is great quality and looks good , but it is a present and he hasn’t got it yet !!!!!
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Answer by carhartt.com/gb
12 days ago
Thank you so much for taking the time to leave a review. We're thrilled to hear that you love the quality and style of our hoodie. We take great pride in providing our customers with top-notch products. As for the delay in receiving your gift, we apologize for any inconvenience this may have caused. Please do not hesitate to reach out to us at customercare@carhartt.com.
Regards,
Carhartt Europe
12 Jul 2024
Verified review
Great service and great quality item! Prompt delivery! Will definitely use more in the future
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Answer by carhartt.com/gb
12 days ago
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with our service and high-quality products. Customer satisfaction is our top priority, and we are glad to know that we have met your expectations. We look forward to serving you again in the future!
Regards,
Carhartt Europe
3 days ago
Verified review
Carharrt trousers
Always love carharrt work wear the best there is by far, expensive but it's so good.
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Answer by carhartt.com/gb
2 days ago
Thank you for taking the time to share your positive experience with Carhartt workwear. We are thrilled to hear that you love our products and appreciate your loyalty. Our priority is to provide high-quality workwear that is durable and reliable, which can come at a higher cost. However, we believe that investing in quality pays off in the long run. Thank you again for your support and for choosing Carhartt.
Regards,
Carhartt Europe
6 days ago
Verified review
Good products as always. The most easy returns you can imagine when you have to.
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Answer by carhartt.com/gb
5 days ago
Thank you for taking the time to share your positive experience with our products and return policy. We are committed to providing high-quality items and hassle-free returns for our customers. Your satisfaction is our top priority, and we are grateful for your continued support. We hope to see you again soon at our webstore.
Regards,
Carhartt Europe
5 Jul 2024
Verified review
Good service, great hardwearing product at good price. Easy order and delivery
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Answer by carhartt.com/gb
9 Jul 2024
Thank you so much for taking the time to leave a review. We are thrilled to hear that you had a positive experience with our service and that you are satisfied with your Carhartt purchase. Our team takes great pride in providing top-notch customer service and delivering high-quality, durable products at an affordable price. We appreciate your support and look forward to serving you again in the future.
Regards,
Carhartt Europe
11 Jul 2024
Verified review
Pretty decent material
Easy to use website, quick delivery and pretty decent quality in materials.
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Answer by carhartt.com/gb
12 Jul 2024
Thank you for taking the time to share your experience with our website and delivery service. We are thrilled to hear that you found our website easy to use and received your order quickly. Our team takes great pride in providing quality materials, so we appreciate your positive feedback. We will continue to strive for excellence in all aspects of our business. Thank you for choosing Carhartt!
Regards,
Carhartt Europe
7 Jul 2024
Verified review
Fabulous fit
Fits well and some things are ordered are gifts waiting to be received
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Answer by carhartt.com/gb
9 Jul 2024
Thank you for taking the time to leave a review! We are thrilled that our Carhartt clothing fits well for you. It means a lot to us that you have chosen our brand as gifts for your loved ones. We hope they will love them just as much as you do! We appreciate your support and look forward to serving you again in the future.
Regards,
Carhartt Europe
13 days ago
Verified review
Sizing is a bit off, I'm 5'11, 13st, and a medium fits me perfectly.
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Answer by carhartt.com/gb
12 days ago
Thank you for taking the time to leave us a review. We're glad to hear that the medium size fits you perfectly! Carhartt sizing tends to leave a bit more space as it's generally designed for layering. This allows for added comfort and flexibility when wearing multiple layers. If you ever have any concerns with sizing, please don't hesitate to reach out to our team for assistance. We appreciate your support and hope to see you again soon at Carhartt!
Regards,
Carhartt Europe
4 days ago
Verified review
Will buy from.... have bought from again!
Good status updates, quick delivery quality products - as described.
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Answer by carhartt.com/gb
3 days ago
Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you were satisfied with our status updates, quick delivery, and quality products. Providing our customers with an exceptional experience is always our priority and we are glad we could meet your expectations. We appreciate your support and hope to serve you again in the future.
Regards,
Carhartt Europe
13 days ago
Verified review
Great quality garms, as always. Could be quicker on delivery.
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Answer by carhartt.com/gb
12 days ago
Thank you for taking the time to share your experience with our Carhartt clothing. We are delighted to hear that the quality of our garments met your expectations. We strive to provide the best products for our customers. We appreciate your feedback regarding delivery time and we will continue to work on improving our processes. We hope to see you again soon!
Regards,
Carhartt Europe