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carhartt.com/gb
Reviews:

1,305 reviews in the last 12 months2,741 total reviews  

4.61
Excellent

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Top positive review

7 Oct 2023
 Verified review
The jacket is great and very unique I’ve not seen anyone wearing one in England yet, that’s one reason I chose it plus the brand produces good quality clothing, its warm has very good wind resistance, I had to wear it once on a motorcycle without any issues at high speeds because I was late for an appointment, the jacket has lots of interesting feature's in the build quality you can’t appreciate them looking at photos, the Zip is very good quality, but I’d be happier if it was more chunky like the one on my Canada goose bomber jacket. I would of liked a faster delivery option I would of happily paid extra for that, I ordered the coat mid day Saturday, it was despatched Monday landed in England on Wednesday night and it arrived Friday morning.

Top negative review

9 Dec 2023
 Verified review
Poor customer service & didn't receive items. My order was confirmed but never went through and I wasn't informed. Payment did not come out. I had purchased on Black Friday sale. I didn't receive confirmation email, so I emailed customer service and was assured that the order was confirmed and would take 4-7 business days to dispatch. When I emailed about it again, I was told the payment didn't work (despite it showing as confirmed on my booking confirmation screenshot)and I needed to put my order through online - but at the raised prices. When I asked about why I had to pay the full price considering I had a confirmation number for the sale price, I was given a 10% discount code which didn't cover the difference. The code ended up not working. I once again emailed with a screenshot, and was told they had no IT issues and that the code should work. It didn't work and didn't apply any 10% discount at checkout. But they did not address the fact that the code didn't cover the difference between sale and full prices. I left it at that. Funnily enough, I got notifications from the Shop app about this order being created, and then I was sent an email to review my order - which I never even received. Carhartt had many chances to rectify the issue as I emailed them so many times, but failed to do so. Polite emails with absolutely no substance.
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Reviews for carhartt.com/gb

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9 days ago
 Verified review

Easy option to trial items. Ordering and returns a doddle.

It’s a good online shop, the prices are a little more than you can find online but the ordering process has been combed over and works better than previously experienced. Previous annoyances have been well taken care of and compensated. items arrive quickly considering they come from “over the sea” what I like most is the ease of return. You get a self adhesive label in with the order. Minimum order for free delivery is low this all makes it a no brainer for trying items out, refunds seem a little swifter but still “unhurried”
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Answer by carhartt.com/gb
7 days ago
Thank you for your review and we're thrilled that you appreciate the improvements we made to our ordering process and returns policy. We strive to make Carhartt as easy and effortless to shop with as possible, so we're glad to know you appreciate it. We understand that customers are always looking for the best deals online, but we hope you know that the quality and durability of our products go hand in hand with their prices. Thanks again for your feedback – we value it more than anything!
1 May 2024
 Verified review
Tried and tested quality products Always loved the brand and will continue to purchase from them myself and friends love it! And now the dogs do too! Customer service is always top too, no messing around always good to go!
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Answer by carhartt.com/gb
2 May 2024
Thank you so much for your awesome review and kind words! We are so glad that you, your friends, and your pup love Carhartt. We always strive to provide quality products and customer service to make sure our customers are satisfied. We value your feedback and we hope to continue earning your business in the future. Thank you for being a loyal customer! Regards, Carhartt Europe
5 May 2024
 Verified review
Brilliant product, just wish they sent emails regarding when product was shipped etc, instead of having to sign into the website, anyhoo will still order there brilliant clothing
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Answer by carhartt.com/gb
6 May 2024
Thanks so much for the positive feedback and for being a Carhartt fan! We're passionate about providing our customers with comfortable, sustainable workwear that holds up to tough conditions. We appreciate the feedback on email communication and will take that into consideration. There should have been a shipping confirmation email that was send to the related email address with the order, sometimes this can end up in spam. I will investigate to see if anything went wrong with sending the shipping confirmation, our apologies that you did not receive this. If you have any further questions, please do not hesitate to contact me at jengelsman@carhartt.com Regards, Julian Engelsman Senior D2C Operations Associate Carhartt Europe
8 May 2024
 Verified review
Smooth transaction from start till finish, but think website could do with an upgrade , as sometimes it says it has your size and when you go in it’s only small available.
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Answer by carhartt.com/gb
10 May 2024
Thank you for your feedback! We really appreciate it. At Carhartt, we are working hard to make sure our website is as up-to-date and user-friendly as possible. We are always looking for ways to improve the customer experience, so we'll definitely take your suggestion into consideration!
12 days ago
 Verified review
Nice colour and size L fits just right as I am 6’4” and Carhartt sizes do run large. Have an XL Sweatshirt for nights in with my wife. Thanks.
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Answer by carhartt.com/gb
12 days ago
Thank you so much for your review! We’re glad to hear that the size L works for you and that you've found the perfect item to cozy up with your significant other. At Carhartt, we are passionate about creating quality pieces that last, so we’re very happy to hear we have met your expectations.
8 May 2024
 Verified review
Product was delivered swiftly, I got updates on what was happening with my parcel and there were options to trouble shoot any delays.
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Answer by carhartt.com/gb
10 May 2024
Thank you for sharing your positive experience with us! We’re glad that you received your order quickly and that you were kept informed about the delivery status. At Carhartt, we aim to deliver the highest customer satisfaction and we’re pleased to hear that this was achieved in this instance. Thank you for being a loyal customer, we appreciate it!
5 May 2024
 Verified review
The gilet is great I thought the beanie was ok. Was very lightweight and smaller than expected. Still a useful hat which I will wear.
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Answer by carhartt.com/gb
6 May 2024
Thank you so much for taking the time to review our Carhartt gear! We are delighted that you appreciate the gilet and that you found the beanie to be useful despite its size and weight. At Carhartt, we value comfort and quality above all else. We hope that we can help you in a better way to find the perfect beanie for you! Regards, Carhartt Europe
KP
Klaus P.
Klarup
2 May 2024
 Verified review

No problems

Jeans ordered on the basis of the homepage. Color, size, shape and quality was as described. Delivery as promised. Everything ok.
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Answer by carhartt.com/gb
3 May 2024
Thank you for your positive review! We're thrilled that the jeans you ordered from us met your expectations in terms of color, size, shape, and quality. We believe in providing only the best clothes and service to our customers, so it's great to hear that we delivered on our promise. Thanks again for your kind words! Regards, Carhartt Europe
9 days ago
 Verified review

Perfect service and products

The website is so easy to use, very fast shipping and there products are such high quality, it’s pretty much all I’ll wear
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Answer by carhartt.com/gb
7 days ago
Thank you so much for the wonderful review - we're glad that our website was easy to use and that you got your order quickly! We understand why Carhartt is your go-to for work clothing - quality has always been our main priority, and we strive to make sure all of our products are built to last. Thanks again for choosing us!
4 days ago
 Verified review

Top quality on time

Delivered on time and with all the labels ready for return if I had the wrong size, which I didn’t. Quality work wear.
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Answer by carhartt.com/gb
2 days ago
Thank you so much for your feedback! We're so glad to hear that you received your Carhartt order on time and that everything fit perfectly. We believe in providing high-quality workwear that meets the needs of our customers, so we appreciate your review. Thanks for choosing Carhartt! Regards, Carhartt Europe
2 days ago
 Verified review
Simply the best work clothes money can buy and after 40 years of trying other brands Carhartt all day long .
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Answer by carhartt.com/gb
2 days ago
Thank you so much for your amazing review! We are glad that you have had such a positive experience with Carhartt for the past 40 years. Our commitment to creating durable, sustainable clothes that can last through any job or task is something we take very seriously and we appreciate you recognizing our efforts. Thanks again for your kind words! Regards, Carhartt Europe
KK
Karen K.
London
30 Apr 2024
 Verified review
Order was received on time. The price was good. It was a gift and the recipient wore it straight away.
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Answer by carhartt.com/gb
1 May 2024
Thank you for sharing your experience with us! We are so happy to hear that the order was received on time, and that it was a great value. It's also really awesome to hear that the recipient loved it enough to wear it right away. We appreciate your support in helping us make Carhartt the go-to choice for sustainable workwear! Regards, Carhartt Europe
5 days ago
 Verified review
Great product Hard wearing but very comfortable materials used in the construction of items.
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Answer by carhartt.com/gb
2 days ago
Thank you for your kind words about the hard wearing and comfortable materials used in the construction of our Carhartt items. At Carhartt, we take pride in our ability to provide reliable and durable workwear that's also comfortable and stylish. We appreciate your feedback and are always looking for ways to improve our product lineup. Thanks again for being part of the Carhartt family! Regards, Carhartt Europe
10 days ago
 Verified review
The sale prices were excellent and I think the clothes that I bought are good quality
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Answer by carhartt.com/gb
7 days ago
Thank you for the positive review! We're glad you were able to take advantage of our sale prices, and that our quality has met your expectations. We at Carhartt pride ourselves in offering clothes that combine comfort and style. We hope you enjoy wearing them for many years to come. Thanks again for choosing us!
10 May 2024
 Verified review
Delivery was a matter of days. The item I bought is good quality and fits well.
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Answer by carhartt.com/gb
14 May 2024
Thank you so much for your kind feedback! We really appreciate that you are happy with the quality and fit of your Carhartt purchase. At Carhartt, we aim to provide the highest quality and most durable workwear, combined with excellent customer service. We are so glad we were able to meet your expectations!
3 May 2024
 Verified review

Great on line store.

Good website, good range, good sizes. Fast reliable despatch and delivery.
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Answer by carhartt.com/gb
6 May 2024
Thank you so much for your kind words! We're glad to hear that you've had an enjoyable experience with us. At Carhartt, we take pride in our commitment to quality products and reliable service—all with a focus on sustainability. It's great to hear that our efforts show, and we look forward to providing you with more of the same in the future. Regards, Carhartt Europe
10 May 2024
 Verified review
Nothing . So easy to buy online and with delivery too . Would recommend
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Answer by carhartt.com/gb
14 May 2024
Thank you so much for your positive review! We're thrilled to hear that you had an easy experience shopping with us. We strive to make sure our customers have the best possible experience when buying Carhartt workwear and are glad we could deliver. Thanks again!
9 days ago
 Verified review
Good sale price, in comparison to some. Always great quality and fit.
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Answer by carhartt.com/gb
7 days ago
Thank you for your positive review! We are honored to have you as a customer of Carhartt. Our highest priority is to provide excellent quality and great fitting work clothing, and we are glad that you appreciate it. We believe that our products are not only durable, but also stylish, and always strive to deliver the best gear for the job. Thanks again for your support!
12 days ago
 Verified review

Highly recommended

Super fast postage. Items were well packaged and great quality.
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Answer by carhartt.com/gb
12 days ago
Thank you so much for your feedback! We really appreciate it. We are proud to provide clothing that is of great quality. We also take great pride in offering fast delivery and well-packaged items, as we know how important it is to receive orders quickly and without any issues. Thanks again for your support of Carhartt!
15 May 2024
 Verified review
Efficient delivery and excellent quality of men's work trousers
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Answer by carhartt.com/gb
15 May 2024
Thanks for the great review! We’re always striving to ensure that Carhartt remains the leader in reliable, durable work clothing. It’s great to hear that our delivery and work trousers quality have met your expectations. We appreciate your feedback and look forward to seeing you around again soon!