carhartt.com/gb
Reviews:

6,480 total reviews   

4.54

Excellent

6,480 reviews since Jan 20, 2021

5
80 %
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Review summary

Customers consistently praise the exceptional quality, durability, and craftsmanship of the products, often noting that they exceed expectations and last for years. The clothing is frequently highlighted for its comfort and wearability, particularly for demanding jobs and all-day use. Customer service is described as efficient, helpful, and responsive, with easy ordering and positive experiences with queries and returns. Most customers report fast, reliable delivery and good communication. Additionally, the website is generally easy to navigate and use. Many customers also appreciate the generally good fit and sizing of the products. Some customers experience minor delivery delays or vague timing. There are also mentions of inconsistencies in fit and sizing, with several customers expressing a need for clearer size guidance. A few users report website glitches, slow loading times, and limited availability of certain items. While the returns process is generally straightforward, some customers encounter delays or a lack of communication regarding refunds.

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Reviewscarhartt.com/gb

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Community member 
3 Reviews
 Verified

Price/fit erratic, delivery good, returns super easy. Work/leisure seamless crossover, ethically questionable.

The prices can be considerably higher than workwear companies. Delivery seems faster than last time. I love they send a label to return free, the post office staff do to! Carhartt products are a headache with fits and sizing, I find I need to try lots of items to get just right, terms like regular fit don’t seem to hold across styles so you can never buy new styles feeling sure the cut will be right. To be honest I order from this site, try multiple items, to get free delivery and return free and buy the winner elsewhere for the lower price. I wish the company wouldn’t use virgin polyester, cheap labour and Pfc’s. It is great they do all cotton work wear though. I think for workwear though they are what you deserve when you’ve done your time in rubbish items, the fits can be great when you find the right item, I wear the trousers outside work/all the time, I like the colours, the layout of pockets can be genius. The small finishing details can be a real treat. The classic double front is now in range of fits so even slim people like me can wear and look good, its a lovely simple design if you need knee protection, if you wear out the knee you can stitch the front to the back trouser and it keeps on without developing a hole. I still say this style in cotton but with a stretch corduroy front would take over the world ..why won’t they do that! They do a stand out women’s range when most companies just do one style with pink trim which is so dumb and patronising! I think female manual workers would great in this stuff but I’ve never seen! No other company addresses cross over in workwear and leisure wear like Carhartt and of course it’s very fashionable thanks to WIP (I think people don’t realise the work wear is near the same at a fraction of the price 🤭)

Reply from carhartt.com/gb

Thank you for taking the time to share such a detailed review. We're delighted to hear that you've had a positive experience with our delivery and returns process, and that you've found products that work well both on and off the job. We especially appreciate your comments about the durability, functionality, and thoughtful design details of our workwear. It's great to hear that styles like the Double Front trousers, pocket layouts, and our women's range have stood out to you. Feedback from customers who use our products extensively is incredibly valuable. We also recognize your observations regarding sizing consistency, pricing, and material choices. We understand that finding the right fit across different styles can sometimes be challenging, and we're continuously working to improve product information to help customers make more confident purchasing decisions. We also appreciate your perspective on sustainability and sourcing, and your comments will be shared with the relevant teams. Thank you again for your honest feedback, your product suggestions, and for being part of the Carhartt community. We're pleased to hear that when you find the right fit, our products have become a trusted part of both your work and everyday life. Regards, Team Carhartt
Community member 
1 Reviews
 Verified

Excellent trousers

To honest, these are too nice to ruin as working trousers. They will age and mark of course over time and thats fine but I'm likely to wear these socially mostly. They are really comfortable, good movement and flex even though they are the thickest and most rugged trousers I've ever owned. I'm tempted to buy a second pair just in case they stop making them or change the design/material.

Reply from carhartt.com/gb

Dear Customer, Thank you ever so much for your 5-star review! We’re happy to hear that your experience with Carhartt met your expectations and that you are happy with the service that we provided. We hope to see you again soon. Regards, Team Carhartt
Community member 
1 Reviews
 Verified
Outstanding quality! I was a little dubious at first paying a premium price for a supposedly premium product, but I needn't have been concerned. The jacket is far superior in fit and quality and I know it will last for a long time. In this instance the old adage of 'You get what you pay for' is certainly true! Delivery was also quick with great communication too. Perfect!

Reply from carhartt.com/gb

Dear Customer, Thank you ever so much for your 5-star review! We’re happy to hear that your experience with Carhartt met your expectations and that you are happy with the service that we provided. We hope to see you again soon. Regards, Team Carhartt
Community member 
1 Reviews
 Verified

Stylish, Waterproof, and Staffy-Approved!

What a fantastic dog jacket! It is true to size, waterproof, and super stylish. The little side pockets and cool functional buttons add such a nice touch. Our Staffordshire Terrier absolutely loves the fit, and it's so easy to put on thanks to the convenient wrap-around Velcro strap at the bottom. Highly recommend!

Reply from carhartt.com/gb

Hello! Thanks a bunch for sharing your experience with the Carhartt dog jacket. We're stoked to hear it fits your Staffordshire Terrier so well and that the design features hit the mark for you both. The picture looks awesome and made our day, thank you so much for your review! Regards, Team Carhartt
Community member 
3 Reviews
 Verified
Great clothes and well made. My only issue is sizing which can be different on even the same items, like T-Shirts for example. The returns process seems to have changed for the better thankfully so It's not a great faff to get a replacement. They are hard to beat on the quality and lifetime of the garments though and I have used them for work for over 15 years now.

Reply from carhartt.com/gb

Hello, Thanks so much for sticking with Carhartt for over 15 years and for your kind words about our quality and durability. We hear you on sizing, and we're glad the returns process is now easier for you. We're always working to make things better and keep you comfortably outfitted. We will share your feedback internally within our eCommerce team. Regards, Team Carhartt
Community member 
1 Reviews
 Verified
We have been purchasing Carhartt for many years, starting with bib and braces for life on construction sites. They may end up dirty and torn but they never wear out, just need replacing because they look too 'tatty'. Have also purchased work shirts and winter jackets - excellent quality. And, dog coats! They draw so much attention and admiration. Can't think what you could do better.

Reply from carhartt.com/gb

Dear Customer, Thank you ever so much for your 5-star review! We’re happy to hear that your experience with Carhartt met your expectations and that you are happy with the service that we provided. We hope to see you again soon. Regards, Team Carhartt
Community member 
2 Reviews
 Verified

Carhartt Double front trousers review.

Absolutely amazing product. As expected by the reputation of Carhartt. This was my very first pair ever purchased. 5 stars Carhartt! I chose dark brown. Absolutely brilliant. Cannot fault the company for quick delivery either. Good notifications before arrival. Thank you.

Reply from carhartt.com/gb

Hello! Thanks a bunch for sharing your awesome experience with Carhartt! We're thrilled to hear your first pair lived up to your expectations and that you appreciated the smooth delivery and updates. It's great to know the color choice hit the mark too. Cheers from the Carhartt team!
Community member 
2 Reviews
 Verified

Great product, great value, delivered in good time.

I have placed 2 orders now and I am so pleased with the products. All excellent quality and good value for money, something scarce in the world these days. My only criticism is that the delivery timings are vague. I'm not sure it that is deliberately clever so that when it arrives with the customer within 48hrs they are pleased or you courier is just that unreliable you have to give a large delivery window.

Reply from carhartt.com/gb

Dear Customer, Thank you ever so much for your 5-star review! We’re happy to hear that your experience with Carhartt met your expectations and that you are happy with the service that we provided. We hope to see you again soon. Regards, Team Carhartt
Community member 
1 Reviews
 Verified

Carhartt 💯

Carhartt has become one of my favourite clothing brands. The quality is excellent, with every item feeling well made, durable, and built to last. The materials are comfortable enough for everyday wear while being tough enough for outdoor activities and more demanding jobs. I’ve found the fit to be consistently good, and the clothing still looks great even after plenty of washing and regular use. The attention to detail, from the stitching to the fabrics, really sets the brand apart. Although Carhartt isn’t the cheapest option, I think it’s excellent value because the clothing lasts so much longer than many alternatives. If you’re looking for reliable, comfortable, and hard wearing clothing, I wouldn’t hesitate to recommend Carhartt.

Reply from carhartt.com/gb

Dear Customer, Thank you ever so much for your 5-star review! We’re happy to hear that your experience with Carhartt met your expectations and that you are happy with the service that we provided. We hope to see you again soon. Regards,
Community member 
1 Reviews
 Verified

Big Carhartt fan!

I’ve been a big fan of Carhartt since I sold their clothes in the 90’s. It was great to get virtually the exact same fit trousers I used to wear. The addition of the small pocket with zip inside the front pocket is excellent. Very happy with my purchase.

Reply from carhartt.com/gb

Dear Customer, Thank you ever so much for your 5-star review! We’re happy to hear that your experience with Carhartt met your expectations and that you are happy with the service that we provided. We hope to see you again soon. Regards, Team Carhartt
Community member 
3 Reviews
 Verified

Quality boots

The quality of the product and the photographs online are accurate with plenty of different angles etc. the website sometimes struggles to load or login in. This is a problem I’ve had for the last few years. Going off other reviews advice and using the size guide I ordered a size down from my usual 10 to a 9. This ended up fitting correctly.

Reply from carhartt.com/gb

Hello, Thanks a bunch for sharing your experience with Carhartt. We’re stoked to hear the product and photos matched up perfectly and that you found the size guide helpful. We’re also working on improving our website’s loading and login hiccups to make things smoother for you. Regards, Team Carhartt
Community member 
1 Reviews
 Verified
Love carhartt products. Hard wearing, durable,lovely range of colours. I have carhartt beanies,caps,t shirts,l9ng sleeve shirts,fillets hoodie,coats,socks,bum bags, rucksack and pack lunch bag so yep I love carhartt.

Reply from carhartt.com/gb

Hello! Thanks a bunch for sharing your enthusiasm for Carhartt gear. It’s awesome to hear you appreciate the toughness and variety we offer across so many different items. We’re really happy to be part of your everyday wear and adventures. Regards, Team Carhartt
Community member 
1 Reviews
 Verified

Great Service

I only ordered a single t shirt but the communications were excellent and the short was sent to me quickly. Well packaged and most importantly it fits perfectly too and feels amazing in quality. Definitely my preferred clothing brand.

Reply from carhartt.com/gb

Thanks a bunch for sharing your experience! We're really happy to hear that everything from the communication to the packaging and fit hit the mark for you. It's awesome to know Carhartt is your go-to for quality and comfort. It makes us very happy to hear that we are your preferred clothing brand :D Looking forward to keeping you well outfitted! Regards, Team Carhartt
Community member 
2 Reviews
 Verified

Close but no cigar

I tend to use my iPhone to browse carhartts website. If I use the Google app I can’t access half the products as they don’t load in properly, I also can’t seem to back out of an item without being taken back to the welcome page losing where I was and I have also had 3 attempts to purchase items fail due to it crashing. I’ve had slightly better experiences using Safari as I am able to view items properly however the back button still seems to take me to the home page rather than my previous page and I have also had issues with completing purchases which has lead me to have to use a computer or other device. Over all the website looks great and would be really user friendly if it wasn’t for these issues that I have raised previously in a similar review and yet still seem to be present. I’m not going to go into the returns process and the lack of exchange options but that also definitely needs a review for a company that sells in the UK primarily through online sales and has several different variations of the same size depending on the cut.

Reply from carhartt.com/gb

Dear Customer, Thanks for reaching out and letting us know. We're sorry to hear that your experience was not as you expected. Please do not hesitate to reach out to us at customercare@carhartt.com They will be able to help investigate the situation and help amend the situation. We can understand the frustrations with our website not loading properly for you on either Safari or the google app. Our customer service team should be able to help solve this issue, we hope to hear from you soon and once again our sincerest apologies. Kind regards, The Carhartt Team
Community member 
3 Reviews
 Verified

If you’re going to bug me for multiple reviews in a short space of time..ask really nicely.

I don’t like being sent repeat requests for reviews I’ve already made that’s for sure Carhartt. You have “heard from me” so knock it off. Anyone can make a mistake but try to be less certain who’s done what in the tone of your follow ups. “Thank you for your attention to this matter.”

Reply from carhartt.com/gb

Dear Customer, Thank you ever so much for your 5-star review! We’re happy to hear that your experience with Carhartt met your expectations and that you are happy with the service that we provided. We hope to see you again soon. Regards, Team Carhartt
Community member 
1 Reviews
 Verified
The first jaclet i received had a faulty zip, but with a quick call and free return policy it went back and the replacement jacket arrived today. Great sturdy stylish jacket that will get lots of wear year on year.

Reply from carhartt.com/gb

Thanks for sharing your experience with Carhartt. We're really glad the issue was sorted out smoothly and that the replacement jacket is living up to your expectations. It's great to hear you find it both durable and stylish for regular use. We appreciate your trust in us and look forward to keeping you covered for many seasons ahead!
Community member 
2 Reviews
 Verified

Excellent

I love the clothes and quality of products that carhartt offer. The delivery is quick and in the past when I had to return an item, it was efficient and straight forward. My only negative is that the website can be a bit glitchy and doesn’t always seem to work that well.

Reply from carhartt.com/gb

Dear Customer, Thank you ever so much for your 4-star review! We’re happy to hear that your experience with Carhartt met your expectations and that you are happy with the service that we provided. We hope to see you again soon. Regards, Team Carhartt
Community member 
1 Reviews
 Verified
I was originally looking for a gift card, I think this should be part of your stock as it is difficult to buy for someone else, they could then visit the site and choose their own !

Reply from carhartt.com/gb

Dear Customer, Thank you ever so much for your 5-star review! We’re happy to hear that your experience with Carhartt met your expectations and that you are happy with the service that we provided. We hope to see you again soon. Regards, Team Carhartt
Community member 
1 Reviews
 Verified
Great Quality The order came 2 days later than stated & not much tracking. It came on the day I was at work so wasn’t in to sign for it. However the jacket was worth waiting for and my son is really pleased with the quality.

Reply from carhartt.com/gb

Thank you for sharing your experience with Carhartt. We’re happy to hear your son is loving the jacket and that the quality met your expectations. We appreciate your patience with the delivery timing and hope it didn’t cause too much inconvenience, even though there were some issues with the tracking. We will share this feedback with our Logistical team. Regards, Team Carhartt
Community member 
1 Reviews
 Verified
Gilet ordered as a present. Ordering process was effortless and arrived in good time in good packaging. Item is very durable and can be worn for both smart and casual occasions. Would recommend to others

Reply from carhartt.com/gb

Thanks a bunch for sharing your experience with Carhartt! We're really happy to hear that the whole process went smoothly and that the gilet is holding up well for different occasions. We appreciate you spreading the word and hope it keeps serving you or your gift recipient perfectly. Take care!

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Sustainable workwear, outdoor clothing, accessories carhartt; the authentic workwear company since 1889. Shop at Carhartt for a wide range of men's and women's workwear, work shoes and accessories tha...

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