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Top positive review
7 Oct 2023
Verified review
The jacket is great and very unique I’ve not seen anyone wearing one in England yet, that’s one reason I chose it plus the brand produces good quality clothing, its warm has very good wind resistance, I had to wear it once on a motorcycle without any issues at high speeds because I was late for an appointment, the jacket has lots of interesting feature's in the build quality you can’t appreciate them looking at photos, the Zip is very good quality, but I’d be happier if it was more chunky like the one on my Canada goose bomber jacket. I would of liked a faster delivery option I would of happily paid extra for that, I ordered the coat mid day Saturday, it was despatched Monday landed in England on Wednesday night and it arrived Friday morning.
Poor customer service & didn't receive items. My order was confirmed but never went through and I wasn't informed. Payment did not come out. I had purchased on Black Friday sale. I didn't receive confirmation email, so I emailed customer service and was assured that the order was confirmed and would take 4-7 business days to dispatch. When I emailed about it again, I was told the payment didn't work (despite it showing as confirmed on my booking confirmation screenshot)and I needed to put my order through online - but at the raised prices. When I asked about why I had to pay the full price considering I had a confirmation number for the sale price, I was given a 10% discount code which didn't cover the difference. The code ended up not working. I once again emailed with a screenshot, and was told they had no IT issues and that the code should work. It didn't work and didn't apply any 10% discount at checkout. But they did not address the fact that the code didn't cover the difference between sale and full prices. I left it at that.
Funnily enough, I got notifications from the Shop app about this order being created, and then I was sent an email to review my order - which I never even received. Carhartt had many chances to rectify the issue as I emailed them so many times, but failed to do so. Polite emails with absolutely no substance.
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Reviews for carhartt.com/gb
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28 Mar 2024
Verified review
Excellent quality, great customer service.
Trousers arrived quite quickly and were of a great quality. However the fit was great in the waist but too tight around crotch and thighs.
I have returned the trousers and will reorder a larger size once i have my refund back.
They lost the star as i couldn't organise a larger size to be shipped once they received the return.
Excellent customer service, apart from that minor irritation.
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Answer by carhartt.com/gb
29 Mar 2024
Thanks for leaving us a review! We're glad you liked the quality of our trousers and that our customer service was great. We understand that sometimes garments don't fit perfectly, and we apologize that you weren't able to get the right size quickly enough. We hope you'll give us another chance when you reorder a larger size!
Regards,
Carhartt Europe
8 days ago
Verified review
Fast, efficient issue free delivery. Sadly size of garment too big so had to return but even that was so easy. Will order new size when refund comes through which I suppose will be just as efficient !
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Answer by carhartt.com/gb
7 days ago
Thank you so much for your review! We're glad that the delivery process went smoothly and that returning the garment was also easy. We understand how important it is to have clothing that fits properly, and we are sorry that you had to send back the size that you ordered. We pride ourselves at Carhartt on creating durable, long-lasting, and comfortable work clothing with unique features so we do apologize for having to go through the trouble of returning your product. Please don't hesitate to reach out if you have any other feedback or questions about our products.
Regards,
Carhartt Europe
6 Apr 2024
Verified review
Great quality hoody. Looks good too I think. Delivery was fast.
Price was reasonable for this day and age.
Sizing is accurate, I am 6 feet tall, around 38" chest and medium was spot on.
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Answer by carhartt.com/gb
8 Apr 2024
Thanks for the awesome review! We're glad to hear that you love the quality and look of your hoody, as well as the speedy delivery and reasonable price. We pride ourselves on our accurate sizing too, so it's wonderful to know it fit you like a glove. Thanks again for choosing Carhartt!
Regards,
Carhartt Europe
11 days ago
Verified review
Carhartt review.
My order arrived incredibly quickly. I am very impressed. A trusted quality brand name. I will definitely be using Carhartt again & would recommend them to anyone.
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Answer by carhartt.com/gb
11 days ago
Thank you so much for your kind words! We're thrilled to hear you had a positive experience ordering with us and that you will be using Carhartt again. We strive to provide the highest quality, sustainable workwear that is built to last, and we are glad that our products met (and exceeded) your expectations. Thank you for being a loyal customer!
Regards,
Carhartt Europe
1 Apr 2024
Verified review
Excellent products and fantastic returns policy. It can be difficult to establish the right size; but with the easy returns I am able to buy with total confidence.
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Answer by carhartt.com/gb
2 Apr 2024
Thanks for the review! We're so happy that you were able to find a size that fits you with the help of our easy returns policy. At Carhartt, we believe in making quality clothing with a timeless design, and it's great to hear that you feel empowered and confident to make purchases knowing that if something isn't just right, we've got you covered. Thanks for being part of our community!
Regards,
Carhartt Europe
13 days ago
Verified review
Great products, excellent quality, superb service. No updates on the progress of the order being despatched etc, but that's an unnecessary luxury anyway.
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Answer by carhartt.com/gb
11 days ago
Thanks for taking the time to review us! We're so glad to hear that you love our products and service. We really appreciate your feedback about not getting updates on the progress of your order- we understand that it's a luxury, but we also believe that transparency and communication is key when it comes to providing the best customer experience. That's why we strive to keep our customers informed throughout their purchase journey with us.
We will take your advice into account for future improvements! Thanks again for your input - it means a lot to us.
Regards,
Carhartt Europe
9 Apr 2024
Verified review
Fast efficient online service, easy to navigate. I have ordered from Carhartt on several occasions and find the service excellant
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Answer by carhartt.com/gb
9 Apr 2024
Thanks for the kind words! We really appreciate hearing that you've had good experiences with us. We understand that quality customer service is key, so we're always striving to be the best in the business. Thanks for choosing Carhartt!
Regards,
Carhartt Europe
2 Apr 2024
Verified review
Quality Item.
Not the fastest delivery but cheaper for the same jacket than on the WIP website!
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Answer by carhartt.com/gb
2 Apr 2024
Thanks for your review! We're glad you found the Carhartt item of great quality and appreciate you choosing us for your purchase, we do apologize for he delay in delivery of your order.. Nevertheless, we thank you for being a Carhartt customer, and if there's anything else we can do for you please don't hesitate to reach out!
Regards,
Carhartt Europe
10 days ago
Verified review
Everything I’ve ordered is as described!
Excellent quality and fit, I’ll be back for more 👍
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Answer by carhartt.com/gb
10 days ago
Thank you so much for your kind words! We are so glad to hear that you appreciate our quality and fit of our products. We strive to provide the best sustainable work clothing possible and we're glad you noticed that in your order. We can't wait for you to come back for more!
Regards,
Carhartt Europe
2 Apr 2024
Verified review
Having to return items due to sizing.
Very easy to return. Good quality products!!
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Answer by carhartt.com/gb
3 Apr 2024
Thank you for your review! We're so glad to hear that our return process was easy for you. We always strive to provide the best quality products and we're happy that you experienced that with us. Here at Carhartt, we believe in providing quality gear backed by great customer service to make sure our customers can work with confidence and comfort. We apologize for the necessity for you to return the items due to sizing. Please do not hesitate to contact us at customercare@carhartt.com if you have any questions!
Regards,
Carhartt Europe
28 Mar 2024
Verified review
Easy to order
Arrived promptly well packaged
Granddaughter is very pleased with it
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Answer by carhartt.com/gb
29 Mar 2024
Thanks so much for taking the time to share your experience! We're thrilled to hear that your granddaughter is pleased with her Carhartt order. It's great to know that you found the ordering process easy and that it arrived promptly and well packaged. That's what we strive for here at Carhartt - making sure our customers are happy with their purchase. Thanks again for your kind words!
Regards,
Carhartt Europe
4 days ago
Verified review
Good quality
Trousers are strong, comfortable and look good. Timely delivery no problems here.
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Answer by carhartt.com/gb
4 days ago
Thank you for your positive review! We're glad to hear that our trousers are strong, comfortable and look good. We strive to provide quality products with timely delivery, so it's great to know that we hit the mark for you! Thank you for your support - it means a lot to us.
Regards,
Carhartt Europe
12 days ago
Verified review
Good price for a quality product. Delivered promptly and in perfect condition.
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Answer by carhartt.com/gb
11 days ago
Thanks for your positive review! We strive to provide the best quality workwear at great prices, so we're pleased that you are satisfied with your purchase. At Carhartt, quality and comfort come first, and we hope you continue to enjoy our products. Thank you for supporting us!
Regards,
Carhartt Europe
Good quality T-shirts, good sizes and great price, you get what you pay for!.
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Answer by carhartt.com/gb
4 days ago
Thanks for the great feedback! We're so glad you think our shirts are great quality, have good sizes, and an excellent price. We strive to ensure that our Carhartt workwear meets all your needs while providing value for money. As a sustainable brand, we believe in taking a responsible approach to everything we do — from the fabrics we use to the way we operate our business. Thanks again for your support!
Regards,
Carhartt Europe
4 days ago
Verified review
The order was trousers which are excellent quality and comfortable to waer
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Answer by carhartt.com/gb
3 days ago
Thank you so much for your kind words! We're glad that our trousers met your expectations in terms of comfort and quality. At Carhartt, we believe in producing products that are well-made, durable, and offer a great fit. We appreciate your continued support!
Regards,
Carhartt Europe
3 days ago
Verified review
Curry on a Saturday night
Very good experience and you can’t beat a curry on a Saturday night
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Answer by carhartt.com/gb
3 days ago
Thank you so much for your feedback – we are delighted to hear that you had such a great experience with us! We appreciate all your support and look forward to seeing you again soon for another delicious curry night!
Regards,
Carhartt Europe
2 Apr 2024
Verified review
The jacket was perfect and fit as described and arrived quickly.
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Answer by carhartt.com/gb
3 Apr 2024
Thank you for your kind words about our jacket! We work hard to ensure that all of our products fit as described and are shipped quickly. At Carhartt, we’re committed to delivering superior quality, craftsmanship and comfort with every piece of clothing. We’re happy to hear that you were satisfied with your purchase!
Regards,
Carhartt Europe
13 days ago
Verified review
Very good quality gear, easy to use website and quick delivery
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Answer by carhartt.com/gb
11 days ago
Thanks for the feedback! We're thrilled that you had a good experience with Carhartt. We believe in creating clothes that are high quality and can last for years, so we're glad to hear you thought so too. We appreciate your support and hope you enjoy your Carhartt gear!
Regards,
Carhartt Europe
3 days ago
Verified review
Great quality and orders always arrive earlier than expected
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Answer by carhartt.com/gb
3 days ago
Thank you for your kind words! We at Carhartt are proud of the quality of our workwear and work hard to ensure that orders always arrive on time. It means a lot to us that we meet your expectations. Thank you again for your support and appreciation.
Regards,
Carhartt Europe
11 days ago
Verified review
Great product delivered promptly with good comms
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Answer by carhartt.com/gb
11 days ago
Thanks so much for your kind words! We're delighted that you had such a positive experience with our products and services. At Carhartt, we strive to provide quality and sustainable work clothing for everyone to enjoy! We appreciate your feedback and support.
Regards,
Carhartt Europe
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