Review summary
Customers consistently highlight the high quality, durability, and excellent workmanship of the products, describing them as long-lasting and superior to alternatives. Delivery speed and reliability are generally positive, and the returns process is praised for being free and easy to use. Customer service is frequently described as friendly and efficient, and many users appreciate the simple online shopping interface as well as the wide product selection. However, fit and sizing inconsistencies are a recurring concern, with several customers noting that items often run large or sizing varies between products. Some customers have experienced slow or unresponsive customer support for certain issues, and slow refund processing during returns is a notable area for improvement. The online interface receives criticism for navigation difficulties, lag, and challenges with stock visibility, and customers would like to see more consistent stock and broader availability for popular items. Sporadic delivery delays and vague delivery windows also cause occasional frustration.
This text was automatically created by an AI system from user reviews.
Was this summary helpful?
Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewscarhartt.com/gb
(179)
(49)
(87)
(233)
(2194)
Verified
Great product, great value, delivered in good time.
I have placed 2 orders now and I am so pleased with the products. All excellent quality and good value for money, something scarce in the world these days. My only criticism is that the delivery timings are vague. I'm not sure it that is deliberately clever so that when it arrives with the customer within 48hrs they are pleased or you courier is just that unreliable you have to give a large delivery window.
Reply from carhartt.com/gb
Dear Customer,
Thank you ever so much for your 5-star review! We’re happy to hear that your experience with Carhartt met your expectations and that you are happy with the service that we provided.
We hope to see you again soon.
Regards,
Team Carhartt
Verified
Carhartt 💯
Carhartt has become one of my favourite clothing brands. The quality is excellent, with every item feeling well made, durable, and built to last. The materials are comfortable enough for everyday wear while being tough enough for outdoor activities and more demanding jobs.
I’ve found the fit to be consistently good, and the clothing still looks great even after plenty of washing and regular use. The attention to detail, from the stitching to the fabrics, really sets the brand apart.
Although Carhartt isn’t the cheapest option, I think it’s excellent value because the clothing lasts so much longer than many alternatives. If you’re looking for reliable, comfortable, and hard wearing clothing, I wouldn’t hesitate to recommend Carhartt.
Reply from carhartt.com/gb
Dear Customer,
Thank you ever so much for your 5-star review! We’re happy to hear that your experience with Carhartt met your expectations and that you are happy with the service that we provided.
We hope to see you again soon.
Regards,
Verified
Love the quality, love the fit & feel
Love the quality! Love the way it fits and feels. Love that it was discounted. Love that there is a label for free and easy returns and exchanges.
Sizing charts are a little confusing. I sent an email to ask for sizing help but didn’t hear back. It took a bit longer to arrive than expected but also we’re a little spoiled these days with how fast some things can arrive.
As an above and beyond side note; I would absolutely love a little extra something to come with my purchase. Maybe that’s a sticker or iron on patch or keychain. When spending over £100 it would be just that much more awesome and would make me feel super duper appreciated!
Reply from carhartt.com/gb
Hey there!
Thanks a ton for sharing your love for Carhartt’s quality and fit! We're all about making things easy and enjoyable, so we're glad you appreciate the label for returns and exchanges. Your feedback on sizing and delivery is super helpful, and we love your idea of adding a little extra surprise with orders over £100, we will look into this and discuss it internally with the Marketing team.
Regards,,
Team Carhartt
Verified
Quality workmanship but not perfect
I really like the nubuck leather and stitching of these boots. They look like they're built to last. They are unisex boots so there are bound to be a few less than ideal aspects. As a woman with a long narrow foot I knew they would be wide for me, so the laces are key to fixing that problem. Unfortunately the laces are thin and don't hold a bow very well, and having sinched the boots tighter I have a lot of excess to tie up.
Also I was a bit disappointed with the sole thickness. I expected more layers to guard against rough ground or maybe piercing nails -? I have already added inner soles but will probably need a second pair because I can feel stones through the soles!
Reply from carhartt.com/gb
Hello,
Thanks a lot for sharing your thoughts with us! We love that you appreciate the nubuck leather and stitching, Carhartt always aims to blend style with durability. We totally get the laces and sole concerns and appreciate your feedback as it helps us keep improving, we will share your feedback with our Merchandising department.
Regards,
Team Carhartt
Verified
Love the gear but I made a mistake and immediately emailed Carhartt to get it changed and it couldn't be done so I had to allow the order to be delivered and then sent back to you when I should've just been able to change my order...standard practice with others.
Reply from carhartt.com/gb
Hello,
Thanks a bunch for loving the gear! We totally get that changes can be tricky sometimes, and we appreciate you reaching out to Carhartt. We’re always looking for ways to improve the experience, and your feedback really helps us keep things smooth and hassle-free. We are working on this process and will use your review as feedback.
Thank you again for the feedback.
Regards,
Team Carhartt
Verified
Very easy process for ordering, the shirt was too large so had to go back, well designed pack meant it could be reused and a return label was included in the pack.
Ordered replacement and agin it arrived but this time a great fit. I suggest you order a size down from your usual.
Reply from carhartt.com/gb
Dear Customer,
Thank you ever so much for your 5-star review! We’re happy to hear that your experience with Carhartt met your expectations and that you are happy with the service that we provided.
We hope to see you again soon.
Regards,
Team Carhartt
Verified
Quality of the clothing is fantastic. I honestly love Carhartt products. I have jeans, dungarees, trousers that I can do wear to the office and a spring jacket. Every item is not only incredibly durable, it's made so well with designs that are able to suit different occasions. Nothing ever looks frumpy because of the quality. Clothes are true to size too. Lots of places aren't but I've never had a problem with Carhartt. In addition, the whole shipping process was quick and very easy to track!
Reply from carhartt.com/gb
Dear Customer,
Thank you ever so much for your 5-star review! We’re happy to hear that your experience with Carhartt met your expectations and that you are happy with the service that we provided.
We hope to see you again soon.
Regards,
Team Carhartt
Verified
Great Quality
I like the overall quality of the products. Something to improve is to give out maybe like a rewards road for each product or spending milestone. Faster shipping would also be appreciated, but it is good enough already x Really satisfied overall.
Reply from carhartt.com/gb
Dear Customer,
Thank you ever so much for your 5-star review! We’re happy to hear that your experience with Carhartt met your expectations and that you are happy with the service that we provided.
We hope to see you again soon.
Regards,
Team Carhartt
Verified
Very pleased with the online service but would like to see a more comprehensive range made available at all times, I have been trying to replace a work shirt but having problems getting the same shirt/ jacket as before . I know it still exists but it’s not available atm.
Reply from carhartt.com/gb
Dear Customer,
Thank you ever so much for your 5-star review! We’re happy to hear that your experience with Carhartt met your expectations and that you are happy with the service that we provided.
We hope to see you again soon.
Regards,
Team Carhartt
Verified
Clothing Sizes.
As I have already stated, please make a note on your website regarding sizes. Whilst I appreciate the clothing is described as work clothing & is oversized, however they are enormous. I usually wear L or XL, but I think even a medium would fit me. All in all tho, the clothing is great quality & I am a massive fan. (By the way, I only buy T shirts & this is the first time I bought a hooded top.) Thank you, keep up the good work.
Reply from carhartt.com/gb
Hello,
Thanks a bunch for your feedback! At Carhartt, we take pride in offering high-quality workwear that’s built to last, and we totally get that sizing can be a bit tricky sometimes.
We are internally working on provided better information regarding Carhartt sizing, since that due to layering we generally recommend to size down for most of our products (especially items such as sweaters and jackets).
We appreciate you being a big fan and will keep working to make your experience even better.
Thanks again for the feedback.
Regards,
Team Carhartt
Verified
Excellent customer service and product.
When initial delivery went missing at Royal Mail in Leeds (who were absolutely useless and not at all interested in helping.)
Carhartt quickly resent a replacement item on our word and it was very happily received in super quick time.
Original item still missing in Royal Mail system 🙄
My wife loves the jacket ❤
Reply from carhartt.com/gb
Hello,
Thanks so much for sharing your experience. At Carhartt, we’re all about making things right and keeping our customers happy, no matter what. Sorry to hear about the Royal Mail hassle, but glad we could sort it out quickly and get that jacket to your wife!
It is possible that they eventually still find the jacket but most likely it will then be send back to us.
We hope you the Carhartt gear!
Regards,
Team Carhartt
Verified
Much thought put into design and fit.
Materials are top quality. And the products are made to a very high quality as well.
All of these elements can be fully expected by the customer as Carhartt do not fail to deliver. Although some items are priced very high, most are what the products are actually worth. Top designers, top quality control, top manufacturing deserve to be paid well. I will come back to this company again and again as they are in the realms of Ralph Lauren quality.
Reply from carhartt.com/gb
Hello,
Thank you for the awesome review! At Carhartt, we’re all about delivering top-notch design, quality materials, and craftsmanship you can count on. It’s great to hear that you appreciate the value we bring, and we’re thrilled you’ll keep coming back to us. We really appreciate your feedback and it will be shared internally within our eCommerce team!
Regards,
Team Carhartt
Verified
Love my Carhartt jeans, jackets and shirts. They are so tough, hard wearing and cheaper than inferior high street brands. Bought my first pair of Carhartt jeans years ago when I visited Canada and I’ve been wearing their gear ever since.
Reply from carhartt.com/gb
Dear Customer,
Thank you ever so much for your 5-star review! We’re happy to hear that your experience with Carhartt met your expectations and that you are happy with the service that we provided.
We hope to see you again soon.
Regards,
Team Carhartt
Verified
The quality of the hat and shirt I bought was great
It would have been useful to know the models h ought and details and to know what size he was wearing.
Also I bought a hoodie from you years ago and the discrimination didn’t show what the inside of the item was like
I have a thin ( spring weather hoodie) but thought I was buying a( winter weather hoodie)
I hope this information helps
Thanks
Reply from carhartt.com/gb
Dear customer,
Thank you for your great feedback! We're happy to hear you loved the quality of your hat and shirt from Carhartt. We super appreciate your helpful suggestions about sizing details and product descriptions, it's things like this that help us keep getting better. Your feedback will be shared internally with our Merchandising team.
Regards,
Team Carhartt
Verified
Fast and everything as expected.. was my first time ordering from this website but everything went seamless and clothes are as described and and definitely original. Will be back again
Reply from carhartt.com/gb
Dear Customer,
Thank you ever so much for your 5-star review! We’re happy to hear that your experience with Carhartt met your expectations and that you are happy with the service that we provided.
We hope to see you again soon.
Regards,
Team Carhartt
Verified
⭐⭐⭐⭐⭐ Five Stars-straighter than my joinery
⭐⭐⭐⭐⭐ Five Stars – Built Like My Joinery (But Straighter)
I bought these Carhartt Relax Fit Bib & Brace dungarees for work 🔨 and honestly, they’ve become my most reliable tool — right after my tape measure and strong tea.
The canvas is tougher than a knotty bit of oak and flexible enough that I can squat, kneel, and crawl around a site without looking like a badly hinged door. The pockets? Glorious. Enough room for pencils, chisels, screws, snacks, and that one screw you’ll definitely lose anyway.
Stitching is solid, knees are reinforced, and they shrug off sawdust like it personally offended them. The straps stay put, unlike apprentices on a Friday afternoon.
Comfortable, hard-wearing, and makes me feel 10% more professional and 30% more “proper carpenter.”
If these ever break, I’ll probably retire — because clearly the job’s done me in first.
Reply from carhartt.com/gb
Wow! Thank you for this absolutely amazing review!
We’re delighted to hear the Relax Fit Bib & Brace dungarees have earned a spot right next to your tape measure and strong tea, we sincerely appreciate this since we know how important these things are.
It’s great to know they’re standing up to real joinery work, from kneeling and crawling to carrying that one screw we all lose anyway. We’re especially glad the durability, reinforced knees, and pocket space are doing exactly what they’re meant to do, and that the straps are more dependable than a Friday-afternoon apprentice 😉
Your description gave our whole team a smile, and we truly appreciate you taking the time to share such a thoughtful (and entertaining) experience. Wishing you many more solid days on site! And if the dungarees ever wear out, we hope it’s a very long way off (otherwise please let us know so we can help send a new one right away if there's warranty issues)!
Kind regards,
Team Carhartt
Verified
Love the products, has only just been delivered so I don't know yet about the quality but the fit is great. My only negative is the slow delivery but now I know it will take a week for the order to be despatched I will place the order earlier going forward.
Reply from carhartt.com/gb
Dear Customer,
Thank you ever so much for your 5-star review! We’re happy to hear that your experience with Carhartt met your expectations and that you are happy with the service that we provided.
We hope to see you again soon.
Regards,
Team Carhartt
Verified
Excellent heavy duty work wear,
Well made top quality zips and fasteners.
Bought directly from the website, plenty of communication regarding delivery
Verified
please don't stop production of this product /style 101837 as it the only product that you manufacture and the material DOUBLE DUCK that can stand up to my type of work rip stops no good as they can not stand up to the ! JOB IN A HEAVY PLANT WORKSHOP ENVIRONMENT . AND THE DOUBLE FRONT DON,T HAVE ENOUGH POCKETS !
NOTE SNICKER WHERE MAKING A GOOD PRODUCT CALLED XTR AND THEY STOPPED PRODUCTION THEY WOULD NOT LISTEN TO THE CUSTOMERS
Carharrt is a good product sell the RIP STOPS TO THE CELEBRITY,S NOT TO SKILLED PEOPLE WHO KNOW GOOD PRODUCTS AND MATERIAL WHEN THEY SEE IT
Reply from carhartt.com/gb
Hello,
Thank you so much for your feedback! We completely understand how important the DOUBLE DUCK material and this style are for your kind of work. We really appreciate hearing from customers like you who rely on products that truly stand up to tough environment, it helps us know what matters most.
We will be sharing your comments internally, especially with our Merchandising and Purchasing teams, so they can take your experience and suggestions into account for future decisions. While we can’t make promises about production changes, your input is extremely valuable to us.
Thanks again for taking the time to share your experience, we’re glad this product works for you!
Regards,
Team Carhartt
Verified
The dungarees I always wear
The service provided is excellent with an easy to navigate website and quick delivery. I’ve worn carhartt dungarees for years. I’m a professional gardener and they just work well for me. Enough comfort, hard wearing, not ridiculous amounts of pockets, look ok.
Reply from carhartt.com/gb
Hello,
Thanks a bunch for your feedback and kind words about the quick delivery and quality at Carhartt. We’re always aiming to make our gear the best fit for everyone, and your suggestion about shorter legs in bigger waist sizes is super helpful.
Regards,
Team Carhartt