carhartt.com/gb

Reviews:

Our apologies for the lack of communication from our customer service department. Besides investigating what happened there, I would like to start either the reshipment or refund process for you. I can see that RoyalMail did not process the order correctly upon receiving it from us, therefore it seems to be stuck in one of their warehouses. Could you please inform me at jengelsman@carhartt.com if you would prefer a reshipment or a refund? Once again my sincerest apologies for the delay. Regards, Julian Engelsman Senior D2C Operations Associate Carhartt Europe

Thank you for your feedback. We apologize for any issues you experienced with our product. To better assist you, please contact our customer service team at customercare@carhartt.com. We want to understand the specific problems you encountered and begin the warranty process if necessary. We appreciate your cooperation in helping us investigate further. Thank you! Regards, Carhartt Europe

Thank you for taking the time to leave us a review. We appreciate that you shared your thoughts on Carhartt's work clothing. We apologize if your experience did not meet your expectations this time around – we will take your feedback into consideration as we continue to provide quality products and services we hope you can rely on. Please do not hesitate to contact us at customercare@carhartt.com to provide us with more feedback if possible. Regards, Carhartt Europe

Thank you for taking the time to share your feedback! We truly appreciate it. We understand your frustration waiting for your order and apologize for the delay. We are continuously working to improve our delivery process so that our customers can receive their orders as soon as possible, please do not hesitate to contact our customer service at customercare@carhartt.com so they can help with further steps. Again, thank you for voicing your experience with us, and we hope to serve you better in the future. Regards, Carhartt Europe

Thank you for your feedback! We are glad to hear that you have had an overall positive experience with Carhartt. We understand how frustrating it can be when refunds take too long to process, and we apologize for any delays you have experienced. At Carhartt, we strive to provide the best customer service possible, and we will continue to work hard to ensure that every customer leaves satisfied. Therefore, please do not hesitate to contact our customer service at customercare@carhartt.com so we can help with this situation. Regards, Carhartt Europe

We're sorry to hear about your experience. Your satisfaction is our top priority, and we'd like to make things right for you. Please reach out to our dedicated customer support team at customercare@carhartt.com. We're here to help resolve any issues you may have encountered and ensure that you have a positive experience with our products and services. Thank you for bringing this to our attention, and we look forward to assisting you further. Regards, Carhartt Europe

Hi Peter, thanks for taking the time to leave us your feedback. We're glad to hear that you found our black trousers to be of high quality and that you love them! We understand that the women's dungarees you purchased weren't up to par with the quality you desired, and we're sorry for any inconvenience this may have caused. At Carhartt, our mission is to create durable workwear designed for hard work and serious play, so when it comes to craftsmanship and quality control we strive for excellence. We appreciate your honest feedback and we will be providing your feedback to our Merchandising department. Regards, Carhartt Europe

Thank you for bringing this to our attention, and we apologize for any inconvenience you've experienced. We understand the importance of receiving your order promptly, and we're sorry for the delay. To address this matter promptly and efficiently, we kindly ask you to reach out to our dedicated customer support team at customercare@carhartt.com. They are ready to assist you and ensure that your order is resolved to your satisfaction. Please provide your order details and any relevant information so that we can expedite the process and investigate the status of your shipment. At Carhartt, we strive to provide excellent service, and your feedback is crucial in helping us improve. We appreciate your patience and understanding as we work to resolve this issue promptly. REgarads, Carhartt Europe

Thank you for taking the time to share your experience with us. We truly appreciate your feedback, positive or negative. At Carhartt, we strive to provide the highest level of customer service and we apologize if that was not your experience in this instance. We work hard to ensure refunds are issued in a timely manner, and if you require any further assistance please do not hesitate to reach out to us at customercare@carhartt.com Regards, Carhartt Europe

Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for any inconvenience you've experienced with the refund for your returned items. We understand the importance of resolving this matter promptly, and we'd like to assure you that we are committed to addressing your concerns. To expedite the resolution process, we kindly ask you to reach out to our dedicated customer support team in the UK. They are well-equipped to assist you with any issues related to your refund. Please email our UK customer support team at customercare@carhartt.com, providing them with the details of your order, including order numbers and any relevant information about the returned items. This will enable them to investigate the matter thoroughly and ensure that the second refund is processed as soon as possible. Best regards, Carhartt Europe

I hope this message finds you well. I sincerely apologize for the inconvenience you've experienced with your refund process, and I understand the frustration of waiting for an extended period. To ensure we address this matter promptly, I kindly request you to contact me directly at jengelsman@carhartt.com. By reaching out to me, we can expedite the investigation into your case and initiate the refund process manually. I truly value your feedback, and I want to assure you that we take these issues seriously. Your satisfaction is our priority, and we are committed to resolving this matter to your utmost satisfaction. Once again, I apologize for any inconvenience caused, and I appreciate your patience as we work to resolve this issue promptly. Your feedback is invaluable, and it helps us improve our services. Regards, Carhartt Europe

I'm truly sorry for the frustration and inconvenience you've faced with your recent order. It's disheartening to hear that you feel this way, especially regarding the missing items and the implication that something may be amiss. To ensure I fully understand the details and work towards a resolution that meets your expectations, could you please share any emails or documentation you've exchanged with me, your Customer Service representative? This will help me better grasp the situation and assist you more effectively. Kindly forward the relevant information to me at jengelsman@carhartt.com. Your feedback is incredibly important, and I'm personally committed to helping you resolve and amend this situation to your satisfaction. I apologize again for any inconvenience caused and appreciate your understanding as I work to make things right for you. Your trust in Carhartt is important, and I'm dedicated to ensuring a positive resolution. Regards, Carhartt Europe

We regret to inform you that your order had to be canceled due to an unexpected stock error. Despite initially showing the item as available in stock, it turned out that we were unable to fulfill your order as anticipated. We understand the frustration and inconvenience this may have caused, and we sincerely apologize for any disappointment. If you have any further questions or concerns regarding your canceled order, please feel free to reach out to our customer support team at customercare@carhartt.com. They will be happy to assist you with any additional information or help you find an alternative solution. Regards, Carhartt Europe

We hope this message finds you well. Firstly, we sincerely apologize for the inconvenience you've faced and appreciate your patience in bringing this matter to our attention. We take your feedback seriously, and we are committed to resolving the issues you encountered. Upon reviewing your case, it appears there was a miscommunication regarding the payment process for your Black Friday sale order. We regret to inform you that we did not receive the finalized payment for your order, which consequently led to the non-transmission and finalization of the purchase. We understand how frustrating this must have been, and we sincerely apologize for any confusion caused. To better understand and rectify the situation, we would like to investigate the email conversations between you and our customer service agent. Could you please provide us with the details or forward the relevant emails to jengelsman@carhartt.com? This will help us identify any lapses in communication and ensure such issues are addressed internally. Regarding the discrepancy in the discount code and the price difference, we acknowledge the inconvenience caused by the code not working as expected. We are currently reviewing our discount code system to prevent similar issues in the future. After analyzing I would like to discuss how I can help amend this situation, I can most certainly understand your frustration with the entire process. I hope to hear from you soon. Regards, Julian Engelsman Senior D2C Operations Associate Carhartt Europe