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Top positive review
7 Oct 2023
Verified review
The jacket is great and very unique I’ve not seen anyone wearing one in England yet, that’s one reason I chose it plus the brand produces good quality clothing, its warm has very good wind resistance, I had to wear it once on a motorcycle without any issues at high speeds because I was late for an appointment, the jacket has lots of interesting feature's in the build quality you can’t appreciate them looking at photos, the Zip is very good quality, but I’d be happier if it was more chunky like the one on my Canada goose bomber jacket. I would of liked a faster delivery option I would of happily paid extra for that, I ordered the coat mid day Saturday, it was despatched Monday landed in England on Wednesday night and it arrived Friday morning.
Poor customer service & didn't receive items. My order was confirmed but never went through and I wasn't informed. Payment did not come out. I had purchased on Black Friday sale. I didn't receive confirmation email, so I emailed customer service and was assured that the order was confirmed and would take 4-7 business days to dispatch. When I emailed about it again, I was told the payment didn't work (despite it showing as confirmed on my booking confirmation screenshot)and I needed to put my order through online - but at the raised prices. When I asked about why I had to pay the full price considering I had a confirmation number for the sale price, I was given a 10% discount code which didn't cover the difference. The code ended up not working. I once again emailed with a screenshot, and was told they had no IT issues and that the code should work. It didn't work and didn't apply any 10% discount at checkout. But they did not address the fact that the code didn't cover the difference between sale and full prices. I left it at that.
Funnily enough, I got notifications from the Shop app about this order being created, and then I was sent an email to review my order - which I never even received. Carhartt had many chances to rectify the issue as I emailed them so many times, but failed to do so. Polite emails with absolutely no substance.
Thank you for your review. We apologize for any inconvenience you've experienced. Please be assured that we are processing your refund as quickly as possible. It can sometimes take a few business days for the refund to reflect in your account. If you have any further concerns, please don't hesitate to contact our customer service team at customercare@carhartt.com. Thank you for your patience.
Regards,
Carhartt Europe
12 days ago
Verified review
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Answer by carhartt.com/gb
11 days ago
Thank you for taking the time to leave us a review! We truly value your feedback. At Carhartt, we strive to design and produce clothing that stands up to tough work conditions while keeping sustainability in mind. Even though we may not have met your expectations this time, we are continuously working hard to create products that meet both our standards and yours. If you would like to provide us with more feedback, please do not hesitate to contact us at customercare@carhartt.com
Thanks again for your review – it helps us improve and achieve our commitment of providing strong, resilient workwear for all kinds of working environments.
Regards,
Carhartt Europe
6 Apr 2024
Verified review
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Answer by carhartt.com/gb
8 Apr 2024
Thank you for taking the time to leave a review about Carhartt. We appreciate your feedback and are glad that you had an experience with us. Here at Carhartt we strive to create sustainable work clothing that is durable, comfortable, and stylish. We take product quality seriously and are committed to providing our customers with exceptional service. If you feel there's room for improvement in any area, we'd love to hear your thoughts as we're always looking for ways to improve. Please do not hesitate to contact us at customercare@carhartt.com to share your experience with us.
Regards,
Carhartt Europe
26 Mar 2024
Verified review
Twice placed orders with confirmation emails stating products available and twice both orders later cancelled due to prodcuts not being available. Go to other sellers, more reliable.
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Answer by carhartt.com/gb
27 Mar 2024
Thank you for taking the time to provide us with your feedback. At Carhartt, we strive to offer the most quality products in the market. We understand how frustrating it is to wait for a product that isn't available – and we apologize for any inconvenience this has caused. y. Thanks again for taking time out of your day to leave us a review and once again we sincerely apologize for not having enough stock for the required item twice.
Regards,
Carhartt Europe
23 Feb 2024
Verified review
Ordered from the website.
When it got to a delivery office close by it said it was addressed incorrectly, however I had another parcel from someone else addressed the exact same delivered the same day. I also used your chat feature and they assured me it wasn’t addressed incorrectly. I now have to wait a month to get a refund. Only giving it more than 1 star due to the staff that helped in the chat.
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Answer by carhartt.com/gb
27 Feb 2024
Thank you for taking the time to leave us a review and for your patience while we sort out this issue. We appreciate your kind words regarding our chat staff, they are always dedicated to providing our customers with the best possible experience. At Carhartt, we strive to ensure that all orders are delivered on time and correctly, so it is unfortunate that this was not the case in this instance. We will be internally investigating what has gone wrong here, it seems that for some reason the carrier was not able to find your address even though it is correct. Our sincerest apologies for the major inconvenience.
Regards,
Carhartt Europe
10 Feb 2024
Verified review
Warranty is not as listed on website. Thought they would stand by their products but they don’t. Bought 2 pairs of work trousers at nearly £250. After a year they are starting to go. Called carhartt expecting a repair but told they only offer a 6 month warranty. Website says different, no specific mention of period just says they stand by their products.
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10 Feb 2024
Verified review
Quicker turnaround of returns, I appreciate they say x/y days but at least send an update that they have received my return and the refund is getting processed!
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Answer by carhartt.com/gb
12 Feb 2024
Dear Mr. Emanuel,
our sincerest apologies for the delay in the refunding of your return.
Unfortunately, I do not see the return yet in our processing system, could you please inform me which item(s) were send back so I can manually start the refund process for you. I can see that the return was started and arrived in our first warehouse in Swindon, which is why I can instantly start the refund process manually.
Please provide the information on which item was returned to jengelsman@carhartt.com
Regards,
Carhartt Europe
4 Feb 2024
Verified review
Despite ordering L I was sent XL. I have returned the item 5 days ago but not had any acknowledgement
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Answer by carhartt.com/gb
5 Feb 2024
We sincerely apologize for the inconvenience you've experienced with your recent order. It's disheartening to learn that you received an XL size instead of the L size you ordered. We understand the importance of receiving the correct item promptly.
We appreciate your swift action in returning the incorrect item. However, we are sorry to hear that you haven't received an acknowledgment or update regarding the status of your return. This falls short of the level of service we strive to provide, and we understand your frustration.
To expedite the resolution process, we recommend reaching out to our dedicated customer service team at customercare@carhartt.com. They will be able to investigate the status of your return, provide updates, and ensure that the correct size (L) is available for dispatch.
Regards,
Carhartt Europe
14 Jan 2024
Verified review
Waiting on orders very long time and money on returns takes a long time to go back into account. I am currently waiting on an order.
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Answer by carhartt.com/gb
15 Jan 2024
Thank you for taking the time to provide us with your feedback. We understand that it can be frustrating when orders take longer than expected and we apologize for any inconvenience. At Carhartt, our goal is to deliver quality products in an efficient manner and we always strive to exceed customer expectations. We take customer satisfaction seriously and appreciate you taking the time to share your experience with us. Please make sure to contact our customer service at customercare@carhartt.com if your order has not arrived yet.
Regards,
Carhartt Europe
12 Jan 2024
Verified review
Sent the wrong item. Still waiting for the correct item two weeks later. Limited communication from customer services.
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Answer by carhartt.com/gb
12 Jan 2024
I sincerely apologize for the inconvenience and frustration caused by the mix-up with your recent order. This is certainly not the experience we aim to provide, and we deeply regret any inconvenience this has caused you.
To expedite the resolution process and ensure I can address your concerns promptly, I kindly request that you forward the email correspondence you've had with our customer service team to my attention at jengelsman@carhartt.com. Rest assured that I take this matter seriously, and I'm committed to rectifying the situation as soon as possible.
Regards,
Julian Engelsman
Senior D2C Operations Associate
Carhartt Europe
26 Aug 2023
Verified review
The story of the two Beanies.
I ordered two beanies, they only sent one saying it was a fault with logistics, so I had to contact them about the second beanie, the first person was very helpful, but from then on customer services was a little half hearted, replying to me saying they couldn’t give a tracking number for the second beanie straight away and that I had to give it a couple of days before they could, so I gave it a couple of days and asked again (I don’t understand why they just couldn’t email it to me in a couple of days, but I guess it’s easier to make the customer do all the work!) anyway the next reply was “I had already had my order” I just wish people would read the notes on the system or even read the email trail, so frustrating! So then I had to explain again what had happened, two days later I received my beanie 👍🏼 it was a really long drawn out process from ordering the goods to receiving the goods.
I’ve ordered before from Carhartt and they’ve always been good, but this time things weren’t so great !
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Answer by carhartt.com/gb
28 Aug 2023
Thank you for taking the time to share your experience with us. We are sorry that it took so long for you to receive your second beanie. We strive to provide a positive customer experience and ensure each customer's satisfaction. We always want our customers to feel supported during their shopping journey and understand how frustrating it can be when an order isn't fulfilled correctly. We will use this feedback as a learning opportunity and to better our services in the future and we will discuss this internally and with our CS department.
Thank you again for reaching out and providing us with feedback and our sincerest apologies for the major inconvenience.
Regards,
Carhartt Europe
27 Oct 2023
Verified review
Unpleasant Return Experience
I recently received a jacket from Carhartt that was larger than my preference. When I decided to return it, I encountered several issues.
First, the replacement form was missing from the parcel, so I had to fill it out myself.
After sending the parcel back, it was received a few days later. However, it's been over two weeks now, and I'm still waiting for my refund. When I reached out to Customer Care via email, they informed me that it could take up to 21 working days to process my refund after receiving the parcel. This is the first time I've encountered such a lengthy delay in getting a refund for a return.
I won't make any further online purchases from Carhartt.
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Answer by carhartt.com/gb
30 Oct 2023
Thanks for taking the time to provide us with your feedback! We're sorry that you had difficulty with returning your jacket and that it's been over two weeks since you sent it back. We understand how vital our customers' satisfaction is and we strive to make sure that every experience reflects our commitment to excellent customer service. We apologize for any delay in processing your refund and want to assure you that we take this feedback seriously as we look for ways to improve our return process. We value your experience and hope you will give us another chance in the future!
Regards,
Carhartt Europe
17 May 2023
Verified review
Postage was poor as it took 10 days from ordering to arrive. I couldn’t track the parcel via the link in the email I received. I had a live chat with an assistant to see where my parcel was after 8 days and they could give me no information as to it’s whereabouts as when I gave them my order number they said it wasn’t in their system. I was starting to think I had bought from a scam site!! The t shirt however is good quality but I would be reluctant to order direct again due to this experience
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Answer by carhartt.com/gb
22 May 2023
Thank you for taking the time to post your review. We are sorry to hear about your experience with postage and tracking. Our goal is to always provide our customers with excellent service and ensure their satisfaction with our products. We take feedback seriously and will use it to continue looking for ways to improve our customers' experience. We appreciate your business and hope that you will give us another chance in future.
Regards,
Carhartt Europe
28 Oct 2023
Verified review
Month to sort a refund? Crazy
Ordered a beautiful coat. Didn’t feel it was right (warm enough) for the winter. So returned it.
Did not get an email acknowledging receipt of the return. When I contacted them, they say refund will take up to 21 business days. That’s a month! Crazy delay. Enjoy my money
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15 Oct 2023
Verified review
Product 👍 Website/e-commerce 👎
The product is great! However the website needs to improve, you cannot cancel your order and you cannot find the drop-off points on the website. I think you can improve your eCommerce and make it more user-friendly and user-centred. Also, it takes too long to process a return.
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Answer by carhartt.com/gb
16 Oct 2023
We really appreciate you taking the time out to share your feedback. We take customer experience very seriously here at Carhartt, and we're constantly striving to improve our eCommerce journey and make it more user-friendly and user-centred. When it comes to returns, we understand that speed is key. That's why we're always looking for ways to streamline and make the process faster. Thank you for bringing this up, your points of improvement will be discussed internally in our eCommerce team!
Regards,
Julian Engelsman
Senior D2C Associate
Carhartt Europe
18 Sept 2023
Verified review
Very flimsy material.
On the first day of wear a small hole wore through, it quickly spread and when I attempted to darn it, the fabric started to come apart on the repair. Very flimsy material
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Answer by carhartt.com/gb
19 Sept 2023
Thank you for taking the time to share your experience with us. We are sorry to hear that our Carhartt apparel didn't meet your expectations. We strive to create top-quality and durable footwear, and we know that feeling let down is not what we want for our customers. We continue to work hard to ensure our products meet the highest standards of quality and durability.
Please make sure to contact our customer service at customercare@carhartt.com, so we can help find a solution for your warranty case.
Regards,
Carhartt Europe
16 May 2023
Verified review
disappointed
I didn’t care for the material colour or weight.
I am by no means fat but the fit was tight around both calves and thighs.
In short, the quality was disappointing.
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1 Jun 2023
Verified review
Shirt was HUGE and supposed to be relaxed fit L but more like a XXL. Returned the item and have not had a refund as yet.
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Answer by carhartt.com/gb
6 Jun 2023
Hello, Thank you for taking the time to share your experience with us.
I am sorry to hear that the item you see on the website is larger than you expected. Please feel free to check the size chart in the future to choose the size you are looking for, as our garments are American standard, which means they do not exactly meet the European standard.
If however you have question about your return, please contact us as soon as possible by e-mail at customercare@carhartt.com mentioning the reason for your complaint, the proof of return and your order number.
We wish you a good day.
Regards,
Carhartt Support
4 Nov 2023
Verified review
Returns procedure sucks
Returning items has been a nightmare. I will not be ordering online from them again.
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Answer by carhartt.com/gb
6 Nov 2023
I'm sorry to hear about your frustrating experience with our returns procedure. We sincerely apologize for any inconvenience this may have caused. We take customer feedback seriously, and we are committed to improving our returns process. If you have any specific issues or concerns that you'd like to address, please don't hesitate to reach out to our customer support team. We value your business and want to ensure that your future interactions with us are smooth and hassle-free. Thank you for bringing this to our attention.
Regards,
Carhartt Europe
11 Aug 2023
Verified review
Terrible processing and delivery. Never arrives on time.
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Answer by carhartt.com/gb
14 Aug 2023
Thanks for taking the time to share your feedback! We always want to make sure we’re providing the best service we can, so we really appreciate hearing how our customers feel. We understand that delivery times can be a source of frustration and apologize if that’s been your experience with us. At Carhartt, we strive to provide reliable delivery services and would not want to leave our customers unsatisfied.
Regards,
Carhartt Europe
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