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Top positive review
7 Oct 2023
Verified review
The jacket is great and very unique I’ve not seen anyone wearing one in England yet, that’s one reason I chose it plus the brand produces good quality clothing, its warm has very good wind resistance, I had to wear it once on a motorcycle without any issues at high speeds because I was late for an appointment, the jacket has lots of interesting feature's in the build quality you can’t appreciate them looking at photos, the Zip is very good quality, but I’d be happier if it was more chunky like the one on my Canada goose bomber jacket. I would of liked a faster delivery option I would of happily paid extra for that, I ordered the coat mid day Saturday, it was despatched Monday landed in England on Wednesday night and it arrived Friday morning.
Poor customer service & didn't receive items. My order was confirmed but never went through and I wasn't informed. Payment did not come out. I had purchased on Black Friday sale. I didn't receive confirmation email, so I emailed customer service and was assured that the order was confirmed and would take 4-7 business days to dispatch. When I emailed about it again, I was told the payment didn't work (despite it showing as confirmed on my booking confirmation screenshot)and I needed to put my order through online - but at the raised prices. When I asked about why I had to pay the full price considering I had a confirmation number for the sale price, I was given a 10% discount code which didn't cover the difference. The code ended up not working. I once again emailed with a screenshot, and was told they had no IT issues and that the code should work. It didn't work and didn't apply any 10% discount at checkout. But they did not address the fact that the code didn't cover the difference between sale and full prices. I left it at that.
Funnily enough, I got notifications from the Shop app about this order being created, and then I was sent an email to review my order - which I never even received. Carhartt had many chances to rectify the issue as I emailed them so many times, but failed to do so. Polite emails with absolutely no substance.
Thanks so much for your positive review! We're so glad to hear that you love Carhartt and appreciate the quality of our baseball cap. At Carhartt, we strive to create stylish and sustainable workwear that empowers people in their everyday lives. Thanks again for your support. Cheers!
Regards,
Carhartt Europe
12 days ago
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Answer by carhartt.com/gb
11 days ago
Thanks for taking the time to review us. We're glad you had a generally positive experience with Carhartt! Here at Carhartt, we strive to provide sustainable, high-quality workwear and are always looking for ways to improve our products. We appreciate your kind words and we'll take your feedback into consideration as we continue to create better, more durable clothing. Thank you again for your review!
Regards,
Carhartt Europe
12 days ago
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Answer by carhartt.com/gb
11 days ago
Thank you for your review and for taking the time to share your experience with us. We're so glad to hear you're generally satisfied with our products. At Carhartt, we are committed to providing high-quality sustainable workwear, while also embodying a culture of sustainability, innovation, and craftsmanship. We appreciate you choosing us and hope that you will continue to enjoy our products!
Regards,
Carhartt Europe
14 Apr 2024
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Answer by carhartt.com/gb
15 Apr 2024
Thank you for taking the time to share your experience with us. We are pleased that you found our products to be of good quality and appreciate your positive feedback. We strive to make sustainable work clothing that is both durable and stylish, so we are delighted that you find your Carhartt garments to be just that.
Thanks again for sharing your thoughts. We value customer feedback as it helps us make improvements in the future.
Regards,
Carhartt Europe
11 Apr 2024
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Answer by carhartt.com/gb
11 Apr 2024
Thanks for taking the time to review Carhartt! We appreciate the four stars and your feedback. At Carhartt, our mission is to create workwear that is comfortable, functional and durable. We strive to provide products that you can rely on for even the toughest and most demanding jobs. We hope you’ll continue to wear Carhartt for years to come!
Regards,
Carhartt Europe
10 Apr 2024
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Answer by carhartt.com/gb
10 Apr 2024
Thank you for taking the time to provide feedback about your experience with Carhartt. We are so glad you appreciate the quality of our sustainable work clothing and how it keeps up with the trends. We know that sustainability is important to our customers and we strive to make sure every product meets that standard.
Regards,
Carhartt Europe
28 Mar 2024
Verified review
Excellent quality, great customer service.
Trousers arrived quite quickly and were of a great quality. However the fit was great in the waist but too tight around crotch and thighs.
I have returned the trousers and will reorder a larger size once i have my refund back.
They lost the star as i couldn't organise a larger size to be shipped once they received the return.
Excellent customer service, apart from that minor irritation.
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Answer by carhartt.com/gb
29 Mar 2024
Thanks for leaving us a review! We're glad you liked the quality of our trousers and that our customer service was great. We understand that sometimes garments don't fit perfectly, and we apologize that you weren't able to get the right size quickly enough. We hope you'll give us another chance when you reorder a larger size!
Regards,
Carhartt Europe
20 Mar 2024
Verified review
Returns on faulty items is a bit tight
Most of the clothing items are superb quality, but when it comes to hats and belts I haven’t had such a great experience. Belts that can’t hold a pair of shorts up and hats that fall apart after a only a year(not my only hat so they don’t get much use)
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Answer by carhartt.com/gb
20 Mar 2024
Thank you for taking the time to provide your feedback on our clothing items. We're proud to provide quality apparel that stands the test of time, and we're sorry that you have not had the same experience with our hats and belts. We spend a great deal of time ensuring every product meets our standards for durability, so we understand and appreciate your disappointment. At Carhartt, we strive to make sustainable workwear that looks good while standing up to the toughest jobs – we hope that you will give us another chance and experience the Carhartt difference!
Regards,
Carhartt Europe
11 Mar 2024
Verified review
Customer service is rubbish
Customer service is tight considering how much their products cost they don’t just offer you a refund or to replace a faulty item. Customer service is rubish
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Answer by carhartt.com/gb
12 Mar 2024
Thank you for reaching out to us, and we genuinely appreciate your feedback. We apologize for any inconvenience you've experienced with our customer service, and we want to assure you that your satisfaction is of utmost importance to us.
To better assist you and resolve any issues you may be facing, we kindly ask that you contact our Customer Service team directly at customercare@carhartt.com. We value your business and are committed to providing the exceptional service that matches the quality of our products. We look forward to the opportunity to address your specific situation and make things right.
Thank you for your understanding and patience.
Regards,
Carhartt Europe
18 Mar 2024
Verified review
Make trousers with 35” inside leg and larger waists
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1 Apr 2024
Verified review
Prompt efficient service. Good quality product.
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Answer by carhartt.com/gb
2 Apr 2024
Thank you so much for your review! We are thrilled you enjoyed your experience with us and appreciate the feedback on our product. At Carhartt, we strive to provide the highest quality work wear and excellent service. We are glad to hear that we delivered on both of these fronts for you!
Regards,
Carhartt Europe
11 Mar 2024
Verified review
Good
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Answer by carhartt.com/gb
12 Mar 2024
Thanks for sharing your review! We're so glad you had a good experience with us. At Carhartt, we take pride in providing quality products that are designed to last. Our commitment to sustainability and durability is something we strive to do with every product we make. Thanks again for taking the time to share your feedback.
Regards,
Carhartt Europe
30 Mar 2024
Verified review
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Answer by carhartt.com/gb
2 Apr 2024
Thanks for taking the time to leave us a review! We’re glad you found our delivery and goods to be 4/5, and we appreciate your feedback about our customer service. At Carhartt, we strive to provide the best quality work clothing and customer service possible. We take any feedback seriously, so that we can continue providing you with the products and services you need. Thanks again for your review!
Regards,
Carhartt Europe
23 Mar 2024
Verified review
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Answer by carhartt.com/gb
25 Mar 2024
Thank you so much for taking the time to review us! We are thrilled to hear that you are satisfied with our goods, and we appreciate your positive feedback. We understand that customer service is an important part of your experience with us, and thank you for bringing this to our attention. At Carhartt, we are committed to providing quality products and excellent customer service. We strive to make sure our customers have a pleasant shopping experience, and we will continue working hard towards achieving this goal.
Regards,
Carhartt Europe
10 Feb 2024
Verified review
Not as good as they used to be . . .
I think the cut has deteriorated since the last time I bought a Detroit (is that right?) jacket. The collar is enormous and it’s built to home an enormous belly which I still don’t have 30 years later. Also the lining is baggy and made of some unnatural fabric which irritates my skin, instead of the original blanket material whatever that was.
Is it possible that carhartt made for the American market is of better quality?
I hope somebody reads this!
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Answer by carhartt.com/gb
12 Feb 2024
Thanks for taking the time to share your experience with us! We are sorry to hear that you weren't satisfied with the fit of your Carhartt jacket this time. At Carhartt, we strive to make sure every customer is satisfied and we value your feedback. We want to ensure that our products are crafted with comfort and quality in mind. We hope you continue to use our products in the future - thank you for being a valued customer!
Regards,
Carhartt Europe
23 Feb 2024
Verified review
Perfect for purpose.
The garment is perfect for what I need. Just need to find out how it washes next.
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Answer by carhartt.com/gb
27 Feb 2024
Thank you so much for your kind review! We're so pleased to hear that our garment fits your needs perfectly. We believe in designing products that stand the test of time and are built to last. Most of our item have to be washed at 30 degrees celsius, please make sure to contact our customer service at customercare@carhartt.com if you would like to know per item how it should be washed!
Regards,
Carhartt Europe
1 Mar 2024
Verified review
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Answer by carhartt.com/gb
4 Mar 2024
Thank you so much for your honest feedback. We at Carhartt are grateful for your support and we appreciate you taking the time to share your experiences with us. We strive to provide our customers with the highest quality goods and the best customer service possible, so we’re happy to see that you’ve had a good overall experience. We’re always looking for ways to improve our delivery times and services, and we hope you’ll continue to shop with us in the future. Thank you again for being a loyal Carhartt customer!
Regards,
Carhartt Europe
15 Feb 2024
Verified review
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Answer by carhartt.com/gb
16 Feb 2024
Thank you for your review! We're happy to hear that you're satisfied with the goods and appreciate your positive feedback. We take customer service seriously, so we're sorry to hear that it didn't meet your expectations this time. At Carhartt, we always strive to create a positive experience whenever our customers reach out to us, and we pledge to continue working hard in this area. Thanks again for taking the time to share your thoughts - it's invaluable feedback for us!
Regards,
Carhartt Europe
2 Feb 2024
Verified review
Good quality clothes that wash well and last. Price is reflective of quality.
My only gripe is the return policy of 21 days, much to long in these times.
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Answer by carhartt.com/gb
5 Feb 2024
Thanks for the great review! We're glad you think so highly of our Carhartt clothes - we take a lot of pride in the quality.
At Carhartt, our goal is to make sure you stay comfortable and satisfied with your purchase. We are currently investigating our return times, to find a quicker and more customer oriented solution to lower the 21 days.
Regards,
Carhartt Europe
7 Jan 2024
Verified review
Good quality but wish you also did more fitted shirts.
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Answer by carhartt.com/gb
8 Jan 2024
Thanks for the review! We're glad you appreciate the quality of our clothing. Here at Carhartt, we don't just think about making clothes that look good -- we prioritize fit and comfort as well. We take pride in creating clothing that fits your life, no matter what it looks like. Thanks again for your feedback!
Regards,
Carhartt Europe
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