carhartt.com/gb
Reviews:

6,044 total reviews   2,742 reviews in the last 12 months

Review summary

Customers consistently highlight the high quality, durability, and excellent workmanship of the products, describing them as long-lasting and superior to alternatives. Delivery speed and reliability are generally positive, and the returns process is praised for being free and easy to use. Customer service is frequently described as friendly and efficient, and many users appreciate the simple online shopping interface as well as the wide product selection. However, fit and sizing inconsistencies are a recurring concern, with several customers noting that items often run large or sizing varies between products. Some customers have experienced slow or unresponsive customer support for certain issues, and slow refund processing during returns is a notable area for improvement. The online interface receives criticism for navigation difficulties, lag, and challenges with stock visibility, and customers would like to see more consistent stock and broader availability for popular items. Sporadic delivery delays and vague delivery windows also cause occasional frustration.

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Reviewscarhartt.com/gb

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Community member 
1 Reviews
 Verified
Good quality clothing. Efficient delivery. I think the sizing descriptions could be better, if only to avoid you the hassle of me sending stuff back.

Reply from carhartt.com/gb

Dear Customer, Thank you ever so much for your 5-star review! We’re happy to hear that your experience with Carhartt met your expectations and that you are happy with the service that we provided. We hope to see you again soon. Regards, Team Carhartt
Community member 
1 Reviews
 Verified
Good quality clothing that’s a good fit on me and generally true to size. Jackets tend to be on the larger side because they’re cut to allow movement and layers. Prompt delivery.

Reply from carhartt.com/gb

Dear Customer, Thank you ever so much for your 5-star review! We’re happy to hear that your experience with Carhartt met your expectations and that you are happy with the service that we provided. We hope to see you again soon. Regards, Team Carhartt
Community member 
1 Reviews
 Verified
I have only recently started buying carhartt clothing, its stylish, hard-wearing and value for money. Wrokboots are the comfiest i have ever owned and last a very long time.

Reply from carhartt.com/gb

Dear Customer, Thank you ever so much for your 5-star review! We’re happy to hear that your experience with Carhartt met your expectations and that you are happy with the service that we provided. We hope to see you again soon. Regards,
Community member 
1 Reviews
 Verified

Perfect fit...

For me, the fit, size is is as listed, quality is exceptionally, comfortable beyond believe, bought all mine on line unit i flew into PIZA, Italy, found a store selling Carhartt ❤️ bought a tee shirt...

Reply from carhartt.com/gb

Hey there! We appreciate your awesome feedback! It’s great to know you’re enjoying your experience with us. Thanks for being part of the Carhartt community! Regards, Carhartt Team
Community member 
1 Reviews
 Verified

Amazing storage in this compact bag

Bought this bag as a gift for my husband and he loves it. It stores so much for its size and has really clever compartments and pockets. He hates carrying a big bag so this one is perfect!

Reply from carhartt.com/gb

Hello, Thanks a bunch for choosing Carhartt and for sharing this awesome feedback! We love hearing that the bag’s smart design and compact size hit the mark perfectly. Making gear that’s both practical and easy to carry is what we’re all about. Regards, Team Carhartt
M C
Mike C.
4 Reviews
|
Taunton
 Verified
Super products but online ordering is a mess if you do not have an address that fits with your entry form despite wanting to pay with PayPal who have our delivery address..

Reply from carhartt.com/gb

Dear customer, Thank you for your review and for your kind words about our products. We are sorry to hear that you experienced difficulties during the checkout process due to address validation requirements. We understand how frustrating it can be when your delivery address is already stored with PayPal but cannot be entered as expected on our website. Your feedback is valuable to us, and we will share it with our teams for review as we continuously work to improve the online shopping experience. If you encounter any issues in the future, please do not hesitate to contact our Customer Care team at customercare@carhartt.com. We will be happy to assist you. Kind regards, Team Carhartt
Community member 
1 Reviews
 Verified
Great company to work with I have bought there clothes for many years and could not resist sending this to my daughter for Joey it is a match for her partners coat, brilliant service will use them again. John Jackson. Macclesfield.

Reply from carhartt.com/gb

Hey John, Thanks a ton for sticking with Carhartt over the years! We’re happy to hear you found the perfect match for your daughter’s partner’s coat. Providing brilliant service and quality gear is what we’re all about. Looking forward to serving you again soon! Regards, Carhartt team
Community member 
1 Reviews
 Verified
The graphical user interface needs significant improvements to facilitate a more user friendly experience. On multiple web browsers, there can be lag when clicking links. Either double down on the rugged experience by using a vintage interface, or invest (time and money) in developing a user friendly/slick shopping experience. Maybe even an application, or loyalty scheme.

Reply from carhartt.com/gb

Hello, Thanks for sharing your thoughts with us. At Carhartt, we’re always working to improve and make your experience as smooth as possible. We hear you on the interface and the lag, your feedback helps us shape a better, more user-friendly shopping journey. We will share your feedback internally. Regards, Team Carhartt
Community member 
1 Reviews
 Verified
Clear communication but not too much communication. Really well packaged item in strong box, although maybe box could have been smaller to avoid waste. Great item too.

Reply from carhartt.com/gb

Dear Customer, Thank you ever so much for your 5-star review! We’re happy to hear that your experience with Carhartt met your expectations and that you are happy with the service that we provided. We hope to see you again soon. Regards, Team Carhartt
Community member 
4 Reviews
 Verified

Great service and superb clothes.

I am always kept informed with regards to the progress of my Carhartt items. The clothes come well packed and if I need to return them there is a return label included. The clothes are great quality and arrived just in time for the cold weather. I kept track of my return, via the tracking number, but it would have been nice to receive a text/email telling me Carhartt had got the package and it was being processed. Otherwise everything is GREAT.
Community member 
1 Reviews
 Verified

Needs tidying, random fits, easy ordering and returns, slow refunds, ethically terrible

I often find the website stock a mess (comparatively) there are items there on sale etc you click on them and they are out of stock in every size..it needs clearing out/tidying and perhaps an “outlet” as well as a “sale” section. I find the sizing very very hard to work out particularly on trousers, items described as the same fit are often completely different, you find a fit you like and you can never replicate it, often the only way is to buy a lot of stock and try it, then you can find something and it becomes only available in America (102802). My feeling is asking customer service for help is a waste of time, I emailed about fits and it must be a month now and I’ve heard nothing. I think Carhartt needs to try harder to phase out virgin plastic/polyester and I suspect stop using pfa’s , I would never buy rain defender items for this reason. I guess ethical production is a long way off, it would be nice to see a few really classic items with an ethical option at a higher price point to the standard so you can choose, like doctor martins MIE how about carhartt MIA? Ordering using PayPal has become much better, the delivery considering it’s from Europe is fast. Prices are high, I do find myself “showrooming” using the site to find items that work and returning everything to buy elsewhere/cheaper (mi supplies). I really like the returns label is included in the package/no one else does this/very convenient. Refunds on return are painfully slow, I don’t think Carhartt.com is anything like competitive/comparable to other businesses re refunds this needs serious improvement/it’s not ok when you need to buy so much to find something good. Quality of the clothing is good when I find something I like it’s really exactly what I’m after. I still think as a brand they are very American styled..like their cars..I don’t think their clothes work for European builders..maybe European skaters..but this is not supposed to be .coms focus, that’s WIP’s area no?
Community member 
2 Reviews
 Verified
Products are great, although sizing can be tough to gauge between different fits & styles when ordering online, refund process after returning items is lengthy ! But been wearing Carhartt for decades and it always washes well and lasts forever, some of my clothes are older than my kids !!!! Worth the Money 100%

Reply from carhartt.com/gb

Hellom Thanks a ton for sticking with Carhartt all these years and for the kind words about our gear’s durability and quality. We totally get that sizing can be tricky online and appreciate your patience with the refund process. We’re always striving to make things easier for our loyal customers. We will share your feedback with our Merchandising team. Regards, Team Carhartt
Community member 
1 Reviews
 Verified
Was cheapest price for product and quick delivery. To do better- maybe find a more suitable sized book for product as a massive box for a small cap. Not a negative but just a thought

Reply from carhartt.com/gb

Hey there! We appreciate your awesome feedback! It’s great to know you’re enjoying your experience with us. Thanks for being part of the Carhartt community! Regards, Carhartt Team
Community member 
1 Reviews
 Verified
Great product and price. Fits great, but tip for all buyers, go a size down. I'm usually a medium and both products I went for small. Really good length as well. I find a lot of other companies' sweatshirts and hoodies can be too short in the body for me. Only slight down side, not Carhartt's fault. Royal Mail sent my parcel to the wrong town?!? Which delayed delivery by a few days. Maybe that's something you could look into.

Reply from carhartt.com/gb

Hello! Thanks for leaving such a great review! We’re glad to hear it. Enjoy your new items! Thank you again for your feedback, it is much appreciated. We will look into your feedback regarding where your parcel was delivered via RoyalMail, that should of course never happen. Sincerely, The Carhartt Team
Community member 
1 Reviews
 Verified
Really happy with my new work boots, the quality seems second to none. The process of purchasing I can’t complain with either, fast delivery and 50% off

Reply from carhartt.com/gb

Dear Customer, Thank you ever so much for your 5-star review! We’re happy to hear that your experience with Carhartt met your expectations and that you are happy with the service that we provided. We hope to see you again soon. Regards, Team Carhartt
Community member 
1 Reviews
 Verified
Quality clothing with a 5 star service , items arrived sooner than expected with plenty of updates sent to me at each stage

Reply from carhartt.com/gb

Dear Customer, Thank you ever so much for your 5-star review! We’re happy to hear that your experience with Carhartt met your expectations and that you are happy with the service that we provided. We hope to see you again soon. Regards, Team Carhartt
Community member 
1 Reviews
 Verified
The quality of Carhartt clothes is outstanding - really well made and practical for outdoor work. The clothes aren't cheap in but worth every penny.

Reply from carhartt.com/gb

Dear Customer, Thank you ever so much for your 5-star review! We’re happy to hear that your experience with Carhartt met your expectations and that you are happy with the service that we provided. We hope to see you again soon. Regards, Team Carhartt
Community member 
1 Reviews
 Verified
Love the Jacket , stiff when you first get it but a week of use has made it soft. It’s extremely warm and comfortable to wear in all conditions. I bought a size large and it fits quite well , for reference: 45inch chest, 5’11, 100kg. I would highly recommend getting a size down , I’m quite broad and go the gym and the size fits me perfectly

Reply from carhartt.com/gb

Hey there! Thanks a bunch for sharing your awesome experience with your new Carhartt jacket! We're super happy to hear it's breaking in nicely and keeping you warm and comfy no matter the weather. Your sizing tip is super helpful for others too! Thanks again for your feedback and we hope to see you again soon! Regards, Team Carhartt
Community member 
1 Reviews
 Verified

Rain Defender Hoodie

All good. Delivery & pricing are very good. The hoodie is actually much better than i expected. I wore ityon a 3°C day inna heavy downpour & was surprised how well it kept me dry. Looks good & is well made. My only criticism is the small phone pocket in the side pocket, i like the idea of the extra pocket but i keep catchting my hand on it when using the bigger pocket. Overall excellent service & garment.

Reply from carhartt.com/gb

Dear Customer, Thanks a ton for the awesome feedback! We're stoked to hear the hoodie kept you dry and looking sharp, even in tough weather. We appreciate your thoughts on the phone pocket and will keep that in mind for future designs. Your feedback will be shared internally with our Merchandising team. Kind regards, The Carhartt Team
Community member 
1 Reviews
 Verified
Really nice shirt - more like a jacket tbh. I originally bought a L but it was massive, so once I had it returned and refunded I bought a M and it's just great. Was gonna be for work but I'll wear it up a bit first I think, too nice for work!

Reply from carhartt.com/gb

Dear Customer, Thank you ever so much for your 5-star review! We’re happy to hear that your experience with Carhartt met your expectations and that you are happy with the service that we provided. We hope to see you again soon. Regards, Team Carhartt

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