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Review summary
Customers consistently praise the exceptional quality, durability, and craftsmanship of the products, often noting that they exceed expectations and last for years. The clothing is frequently highlighted for its comfort and wearability, particularly for demanding jobs and all-day use. Customer service is described as efficient, helpful, and responsive, with easy ordering and positive experiences with queries and returns. Most customers report fast, reliable delivery and good communication. Additionally, the website is generally easy to navigate and use. Many customers also appreciate the generally good fit and sizing of the products. Some customers experience minor delivery delays or vague timing. There are also mentions of inconsistencies in fit and sizing, with several customers expressing a need for clearer size guidance. A few users report website glitches, slow loading times, and limited availability of certain items. While the returns process is generally straightforward, some customers encounter delays or a lack of communication regarding refunds.
This text was automatically created by an AI system from user reviews.
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How Trusted Shops prevents fake reviewsReviewscarhartt.com/gb
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Verified
The quality of the jacket is great, sturdy and warm. The packaging was torn and it was luck that the jacket had not got wet, damaged or stolen along the way.
Reply from carhartt.com/gb
Dear Customer,
Thank you ever so much for your 5-star review! We’re happy to hear that your experience with Carhartt met your expectations and that you are happy with the service that we provided.
We hope to see you again soon.
Regards,
Team Carhartt
Verified
Messenger bag
Son is extremely happy with his bag. It is bigger than he expected and well made. It also withstood a heavy rain downpour and everything stayed dry inside the bag.
Delivery was quick and good communication with seller.
Reply from carhartt.com/gb
Dear Customer,
Thank you ever so much for your 5-star review! We’re happy to hear that your experience with Carhartt met your expectations and that you are happy with the service that we provided.
We hope to see you again soon.
Regards,
Team Carhartt
Verified
This is my 6th pair of leggings from Carhartt. Wear them all the time. Comfortable and extremely hard wearing. Highly recommend. More choices of colours would be nice.
Reply from carhartt.com/gb
Hey there!
Thanks for sticking with Carhartt and sharing your experience. We’re really glad to hear our gear is fitting right into your everyday routine and holding up well. We hear you on the color variety and appreciate the feedback.
Verified
Ok so far, awaiting refund!
Received the jacket in good time but had to return because I ordered the wrong size. Return goods have been received, however I have had no confirmation or news of a refund ywt
Reply from carhartt.com/gb
Dear Customer,
Thank you ever so much for your 5-star review! We’re happy to hear that your experience with Carhartt met your expectations and that you are happy with the service that we provided.
We hope to see you again soon.
Regards,
Team Carhartt
Verified
Everything went smoothly. The jacket ordered was the wrong size so I sent it back and reordered a smaller size. The new jacket arrived quickly and I was refunded for the previous one.
Reply from carhartt.com/gb
Dear Customer,
Thank you ever so much for your 5-star review! We’re happy to hear that your experience with Carhartt met your expectations and that you are happy with the service that we provided.
We hope to see you again soon.
Regards,
Team Carhartt
Verified
Fantastic quality coat
This is an early Xmas present and so pleased I ordered as currently in the sale
Carhartt quality is second to none
Reply from carhartt.com/gb
Dear Customer,
Thank you ever so much for your 5-star review! We’re happy to hear that your experience with Carhartt met your expectations and that you are happy with the service that we provided.
We hope to see you again soon.
Regards,
Team Carhartt
Verified
Love the quality, love the fit & feel
Love the quality! Love the way it fits and feels. Love that it was discounted. Love that there is a label for free and easy returns and exchanges.
Sizing charts are a little confusing. I sent an email to ask for sizing help but didn’t hear back. It took a bit longer to arrive than expected but also we’re a little spoiled these days with how fast some things can arrive.
As an above and beyond side note; I would absolutely love a little extra something to come with my purchase. Maybe that’s a sticker or iron on patch or keychain. When spending over £100 it would be just that much more awesome and would make me feel super duper appreciated!
Reply from carhartt.com/gb
Hey there!
Thanks a ton for sharing your love for Carhartt’s quality and fit! We're all about making things easy and enjoyable, so we're glad you appreciate the label for returns and exchanges. Your feedback on sizing and delivery is super helpful, and we love your idea of adding a little extra surprise with orders over £100, we will look into this and discuss it internally with the Marketing team.
Regards,,
Team Carhartt
Verified
The fit and look is ok BUT the material seems of lower quality and the stone washing has been rather overdone to the dungarees do look shabbier than other pairs I have had initially.
Verified
Quality workmanship but not perfect
I really like the nubuck leather and stitching of these boots. They look like they're built to last. They are unisex boots so there are bound to be a few less than ideal aspects. As a woman with a long narrow foot I knew they would be wide for me, so the laces are key to fixing that problem. Unfortunately the laces are thin and don't hold a bow very well, and having sinched the boots tighter I have a lot of excess to tie up.
Also I was a bit disappointed with the sole thickness. I expected more layers to guard against rough ground or maybe piercing nails -? I have already added inner soles but will probably need a second pair because I can feel stones through the soles!
Reply from carhartt.com/gb
Hello,
Thanks a lot for sharing your thoughts with us! We love that you appreciate the nubuck leather and stitching, Carhartt always aims to blend style with durability. We totally get the laces and sole concerns and appreciate your feedback as it helps us keep improving, we will share your feedback with our Merchandising department.
Regards,
Team Carhartt
Verified
As good as you'd want it to be.
Ordered a couple of sale items, great value. Arrived nice and quickly, and the quality is exactly what you'd expect from Carhartt. Fit and finish is good, no surprises of lack of room or short in the erm etc.
Reply from carhartt.com/gb
Dear Customer,
Thank you ever so much for your 5-star review! We’re happy to hear that your experience with Carhartt met your expectations and that you are happy with the service that we provided.
We hope to see you again soon.
Regards,
Team Carhartt
Verified
Great service & very fast delivery coat was purchased for Christmas present looks amazing & hopefully the person will love the coat.
Reply from carhartt.com/gb
Dear Customer,
Thank you ever so much for your 5-star review! We’re happy to hear that your experience with Carhartt met your expectations and that you are happy with the service that we provided.
We hope to see you again soon.
Regards,
Team Carhartt
Verified
Clothing is well made and quality materials are used.nice design and colours.havent worn yet but looks to be comfortable and warm..generous sizing.
Reply from carhartt.com/gb
Thanks so much for sharing your thoughts! We're delighted to hear that you appreciate the design, quality, and feel of the materials. It's also great to know that the sizing and comfort met your expectations.
Many of our products are intentionally designed with a more generous fit to allow for layering. Layering means wearing multiple garments together, such as a base layer, a mid-layer like a sweatshirt or fleece, and an outer layer for protection against the elements. This approach helps provide warmth, comfort, and flexibility in changing weather conditions.
As Carhartt's roots are in workwear, many of our products were originally developed for tradespeople and craftspeople who spend long hours working outdoors and need clothing that allows them to move freely while staying warm and comfortable. The roomier fit helps accommodate these additional layers without restricting movement.
We hope you enjoy your new Carhartt gear for years to come and find it as comfortable and versatile as it was designed to be.
Take care!
Verified
Love the gear but I made a mistake and immediately emailed Carhartt to get it changed and it couldn't be done so I had to allow the order to be delivered and then sent back to you when I should've just been able to change my order...standard practice with others.
Reply from carhartt.com/gb
Hello,
Thanks a bunch for loving the gear! We totally get that changes can be tricky sometimes, and we appreciate you reaching out to Carhartt. We’re always looking for ways to improve the experience, and your feedback really helps us keep things smooth and hassle-free. We are working on this process and will use your review as feedback.
Thank you again for the feedback.
Regards,
Team Carhartt
Verified
Very easy process for ordering, the shirt was too large so had to go back, well designed pack meant it could be reused and a return label was included in the pack.
Ordered replacement and agin it arrived but this time a great fit. I suggest you order a size down from your usual.
Reply from carhartt.com/gb
Dear Customer,
Thank you ever so much for your 5-star review! We’re happy to hear that your experience with Carhartt met your expectations and that you are happy with the service that we provided.
We hope to see you again soon.
Regards,
Team Carhartt
Verified
Good quality
Ordered a few items of clothing for my sons birthday , they arrived quickly and well packaged .Everything seemed well made and good quality .My son was delighted with his gifts .
Reply from carhartt.com/gb
Dear Customer,
Thank you ever so much for your 5-star review! We’re happy to hear that your experience with Carhartt met your expectations and that you are happy with the service that we provided.
We hope to see you again soon.
Regards,
Team Carhartt
Verified
Quick good value and good communication. Sizes seem to come up big with Carhartt, so maybe order a size down from normal
Reply from carhartt.com/gb
Thanks a lot for your feedback! We’re happy to hear you found good value and appreciated the smooth communication. It’s great that you shared your thoughts about sizing too,that kind of insight really helps others get the right fit.
We'll share your feedback with our Merchandising team.
We hope you enjoy your Carhartt gear!
Regards,
Team Carhartt
Verified
Quality of the clothing is fantastic. I honestly love Carhartt products. I have jeans, dungarees, trousers that I can do wear to the office and a spring jacket. Every item is not only incredibly durable, it's made so well with designs that are able to suit different occasions. Nothing ever looks frumpy because of the quality. Clothes are true to size too. Lots of places aren't but I've never had a problem with Carhartt. In addition, the whole shipping process was quick and very easy to track!
Reply from carhartt.com/gb
Dear Customer,
Thank you ever so much for your 5-star review! We’re happy to hear that your experience with Carhartt met your expectations and that you are happy with the service that we provided.
We hope to see you again soon.
Regards,
Team Carhartt
Verified
Great Quality
I like the overall quality of the products. Something to improve is to give out maybe like a rewards road for each product or spending milestone. Faster shipping would also be appreciated, but it is good enough already x Really satisfied overall.
Reply from carhartt.com/gb
Dear Customer,
Thank you ever so much for your 5-star review! We’re happy to hear that your experience with Carhartt met your expectations and that you are happy with the service that we provided.
We hope to see you again soon.
Regards,
Team Carhartt
Verified
Very pleased with the online service but would like to see a more comprehensive range made available at all times, I have been trying to replace a work shirt but having problems getting the same shirt/ jacket as before . I know it still exists but it’s not available atm.
Reply from carhartt.com/gb
Dear Customer,
Thank you ever so much for your 5-star review! We’re happy to hear that your experience with Carhartt met your expectations and that you are happy with the service that we provided.
We hope to see you again soon.
Regards,
Team Carhartt
Verified
Clothing Sizes.
As I have already stated, please make a note on your website regarding sizes. Whilst I appreciate the clothing is described as work clothing & is oversized, however they are enormous. I usually wear L or XL, but I think even a medium would fit me. All in all tho, the clothing is great quality & I am a massive fan. (By the way, I only buy T shirts & this is the first time I bought a hooded top.) Thank you, keep up the good work.
Reply from carhartt.com/gb
Hello,
Thanks a bunch for your feedback! At Carhartt, we take pride in offering high-quality workwear that’s built to last, and we totally get that sizing can be a bit tricky sometimes.
We are internally working on provided better information regarding Carhartt sizing, since that due to layering we generally recommend to size down for most of our products (especially items such as sweaters and jackets).
We appreciate you being a big fan and will keep working to make your experience even better.
Thanks again for the feedback.
Regards,
Team Carhartt
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Sustainable workwear, outdoor clothing, accessories carhartt; the authentic workwear company since 1889. Shop at Carhartt for a wide range of men's and women's workwear, work shoes and accessories tha...
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