carhartt.com/gb
Reviews:

5,897 total reviews   2,643 reviews in the last 12 months

Review summary

Customers consistently praise the quality, durability, and workmanship of the products. Delivery is generally fast and reliable, and many appreciate that the returns process is easy and free. Customer service is frequently described as helpful and responsive, and the website is often noted for being easy to navigate and transparent. However, some customers report inconsistencies in product quality with recent purchases and highlight confusing or inconsistent sizing that often requires exchanges. There are occasional delivery delays, particularly with third-party couriers. Many customers are frustrated by slow or delayed refunds during the returns process, and some experience slow or unresponsive customer service. Additionally, a few users find the website buggy, slow, or struggle with stock management issues.

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Reviewscarhartt.com/gb

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Community member 
1 Reviews
 Verified

Working trousers

These trousers are excellent. My third pair now in 3 years, so they last about a year each of carpentry work. Well done too with the dispatching. Very pleased as always with your work gear when it arrives. Thank you.

Reply from carhartt.com/gb

Hello, Thanks a bunch for your feedback and kind words about the quick delivery and quality at Carhartt. We’re always aiming to make our gear the best fit for everyone, and your suggestion about shorter legs in bigger waist sizes is super helpful. Regards, Team Carhartt
Community member 
1 Reviews
 Verified

New cap

I mean, what can I fault about the product? Carhartt is a quality make, that's why I buy it. I was surprised how big the box was though for just a baseball cap.

Reply from carhartt.com/gb

Hey there! We appreciate your awesome feedback! It’s great to know you’re enjoying your experience with us. Thanks for being part of the Carhartt community! Regards, Carhartt Team
Community member 
1 Reviews
 Verified
Super warm jacket. Does come up big… very big. I’m normally a UK/EU Large as I’m 180cm tall. Followed advice to size down and went with a medium which is perfect for length but there’s still lots of room for layering. I imagine it’ll be warm down to very cold temperatures.

Reply from carhartt.com/gb

Dear Customer, Thank you ever so much for your 5-star review! We’re happy to hear that your experience with Carhartt met your expectations and that you are happy with the service that we provided. We hope to see you again soon. Regards, Team Carhartt
Community member 
1 Reviews
 Verified
First time customer - impressed! Purchased two items (Christmas presents for number 1 son) From the super clear website, navigation, ordering & check out - everything was transparent & informative. Quickest website visit for purchases in a long time. The goods themselves were of very good quality and just as described on the app. ( no sizing issues or inconsistencies here). I believe number 1 son will be delighted. And I might just buy something for myself!

Reply from carhartt.com/gb

Dear Customer, Thanks so much for sharing your awesome experience! We're happy you found our site easy to use and loved the quality of your son's gifts. We hope that they will enjoy the gifts :) Have an amazing Christmas and holiday period! Kind regards, The Carhartt Team
Community member 
2 Reviews
 Verified
The feel of this jacket oozes quality. It’s going to take a while to break in but I can tell this piece will be a stable for years to come. In terms of size, I’m 6’4” and 130Kg. I went for the XL as I read lots of other comments saying go down a size. It’s the perfect fit for me. Maybe a little snug when zipped up but that’s the look I prefer for this particular jacket. It’s definitely short, sitting right on my waist but the duck tail adds that little length required for someone my height. I’m thinking of going for the black one in XXL so I can wear thicker sweaters and jumpers under it.

Reply from carhartt.com/gb

Dear Customer, Thank you so much for taking the time to share such a detailed and thoughtful review! We’re thrilled to hear that you’re enjoying the quality and craftsmanship of the jacket, and that the XL is giving you the fit and style you were looking for. It’s great to know the length and duck tail design are working well for your height too. Thanks again for your feedback and for being part of our community. We hope you enjoy your jacket for many years to come! Kind regards, Team Carhartt
Community member 
1 Reviews
 Verified
i love my first ever bought pair of Carhartt jean.perfect fit in every way and will be buying more. As for what you could possibly do better, my answer is nothing at all, i'm a very happy new customer in every way.

Reply from carhartt.com/gb

Hello, Thanks a ton for sharing your awesome experience with Carhartt. We’re thrilled to hear that your first pair of jeans fits perfectly and that you’re loving them. At Carhartt, we’re all about quality and making sure our customers feel great in every wear. Can’t wait to see you back for more! Regards, Team Carhartt
Community member 
1 Reviews
 Verified

Quality clothing & quality service

I recently purchased the Carhartt Men’s Rain Defender Heavyweight Loose Fit Quarter-Zip Hooded Sweatshirt, and it has quickly become one of my favorite pieces of outerwear. The quality is exactly what I expect from Carhartt—thick, durable, and built to handle rough weather without feeling overly bulky. The Rain Defender finish actually works better than I expected; light rain beads right off, and the heavyweight fabric keeps me warm even on windy mornings. The loose fit is comfortable without feeling sloppy, and the quarter-zip makes it easy to adjust for temperature changes. The hood is well-structured too, providing good coverage without falling in my face. As for the service and delivery, I was pleasantly surprised. My order was processed quickly, and the sweatshirt arrived earlier than the estimated delivery date. It came well-packaged, with no chemical smell or wrinkles that sometimes come with heavy cotton garments. The retailer also provided good tracking updates throughout the shipment, which I appreciated. Overall, this sweatshirt feels like something that will last for years, and the buying experience was smooth from start to finish. I’d highly recommend it to anyone looking for a reliable, high-quality layer for everyday wear or work.

Reply from carhartt.com/gb

Dear Customer, Thank you so much for taking the time to share such a detailed and thoughtful review. We’re thrilled to hear that the Carhartt Men’s Rain Defender Heavyweight Quarter-Zip Hooded Sweatshirt has exceeded your expectations. We’re also happy that the fit, hood structure, and quarter-zip design are adding to your comfort and practicality throughout the day. Hearing that the sweatshirt arrived early, well-packaged, and without any issues is especially rewarding—we aim to make the entire shopping experience as smooth as the product itself. Your recommendation means a lot. We truly appreciate your trust and are glad this piece has become a favorite in your wardrobe. If you ever need anything else or have questions down the road, we’re always here to help. Thanks again for your fantastic feedback! Kind regards, The Carhartt Team
Community member 
1 Reviews
 Verified
The product i bought is excellent. But your website is an absolute nightmare, it takes along time to navigate between different products then they don't appear and it sticks and won't move. Probably one of the worst websites ever. Fix it and you will get more sales.

Reply from carhartt.com/gb

Dear Customer, Thank you ever so much for your 5-star review! We’re happy to hear that your experience with Carhartt met your expectations and that you are happy with the service that we provided. We hope to see you again soon. Regards, Team Carhartt
Community member 
1 Reviews
 Verified
My only qualm is US size shoes are usually one up from UK (us 11 is uk 10) and I buy large joggers here. But US joggers are a size up to UK haha. Confusing - these are huge and I had to shrink them in the dryer

Reply from carhartt.com/gb

Hello, Thanks for sharing your feedback! We understand the confusion around US vs UK sizing, especially when it differs between footwear and apparel. We’ve shared your comments with our Merchandising department so we can review how sizing is communicated and improve clarity going forward. We really appreciate you taking the time to let us know. Regards, Team Carhartt
Community member 
1 Reviews
 Verified
Great quality have bought from you before good true sizing bought as gifts for my son and he loves them all the clothing washes well no shrinkage no fading and hard wearing

Reply from carhartt.com/gb

Hey there! Thanks for coming back to Carhartt and sharing your experience. We're stoked to hear the clothes fit well and hold up through washing — that's exactly what we aim for with our quality gear. Knowing your son loves them and they're still looking great means the world to us! Kind Regards, Carhartt Team
Community member 
1 Reviews
 Verified
I like the hoodie weight, material, and quality. However, I'm 73 with 42 in chest and 32 in waist hence the large size. I wish there were a draw cord around the bottom hem, as it is, it sort of hangs loose which doesn't look so great and is very drafty in windy rainy conditions. Otherwise a great piece of clothing kit. I can definitely recommend!

Reply from carhartt.com/gb

Hello, Thank you for sharing your thoughts on your Carhartt hoodie. We’re happy to hear you’re loving the weight, material, and quality! We totally get the feedback about the fit and hem, and we appreciate you pointing it out. We will share that feedback internally with our Product and Merchandising team. Your recommendation means a lot to us, thank you again for your review. Regards, Team Carhartt
Community member 
1 Reviews
 Verified
fast delivery and free returns. would be even better if refund issued when the item enters the returns system like Amazon do, but still the free return is excellent. Product I received (messenger bag) was technically great, but just too big for my needs.

Reply from carhartt.com/gb

Dear Customer, Thank you ever so much for your 5-star review! We’re happy to hear that your experience with Carhartt met your expectations and that you are happy with the service that we provided. We hope to see you again soon. Regards, Team Carhartt
Community member 
1 Reviews
 Verified

Quality and style equal Value worth paying for.

The item that I order was , as with all Carhartt products, superior quality, stylish and value for money delivered extremely promptly. My only other comment is that the range of products is limited compared to the wide range available from Carhartt USA.

Reply from carhartt.com/gb

Hello, Thank you ever so much for your 5-star review! We’re happy to hear that your experience with Carhartt met your expectations and that you are happy with the service that we provided. We’re all about bringing you great value and speedy delivery. We hear you on the product range, your feedback will be shared internally with our Merchandising & Purchasing department. Thank you again for your feedback. Regards, Team Carhartt
Community member 
1 Reviews
 Verified
To be honest, your customer service has been brilliant. I rang for a return label and it wasn’t any trouble at all. Can’t fault anything. I also reordered the smaller size for my nephew.

Reply from carhartt.com/gb

Hello, Thanks a bunch for the kind words! We're super happy to hear our customer service team made things easy for you. At Carhartt, we’re all about making sure you have the best experience possible, and it’s awesome you found the perfect size for your nephew too. Regards, Team Carhartt
Community member 
2 Reviews
 Verified
The items I ordered are really good quality but what really impressed me, is the customer service. There was an issue with my order, I called customer service and they fixed it for me there and then.

Reply from carhartt.com/gb

Dear Customer, Thank you ever so much for your 5-star review! We’re happy to hear that your experience with Carhartt met your expectations and that you are happy with the service that we provided. We hope to see you again soon. Regards, Team Carhartt
Community member 
2 Reviews
 Verified

Great service and packaging

Great service , delivery and products. Unfortunately my Gilet was too large but not a problem, recycle packaging works so well and even tape to use and resell the bag! Fantastic and easy to drop of at Post Office also.

Reply from carhartt.com/gb

Dear Customer, Thank you ever so much for your 5-star review! We’re happy to hear that your experience with Carhartt met your expectations and that you are happy with the service that we provided. We hope to see you again soon. Regards, Team Carhartt
Community member 
3 Reviews
 Verified
I have been buying Carhartt for over 40 years, initially when in the USA and more recently through the European outlet. The clothing is excellent quality and the customer service is amazing.

Reply from carhartt.com/gb

Hello, Thanks a bunch for sticking with Carhartt for over 40 years! We're stoked to hear you love the quality and our customer service. It's all about delivering that reliable, top-notch gear you can count on, no matter where you are. We really appreciate your positive feedback and we hope to see you again in the future! Regards, Team Carhartt
Community member 
1 Reviews
 Verified
Great fit and quality loved the products I purchased they really level up my wardrobe. My only suggestion is when items are out of stock take them off the sale listings so it's easier to find products

Reply from carhartt.com/gb

Dear Customer, Thank you ever so much for your 5-star review! We’re happy to hear that your experience with Carhartt met your expectations and that you are happy with the service that we provided. We will share your feedback regarding out of stock items with our Merchandising and Purchasing department! We hope to see you again soon. Regards, Team Carhartt
Community member 
2 Reviews
 Verified
I have purchased T-shirt for my son and I worth every penny quality ease of washing (They wash like a ribbon) he wouldn’t purchase his workwear from anywhere else als the fit is so good.

Reply from carhartt.com/gb

Dear Customer, Thank you ever so much for your 5-star review! We’re happy to hear that your experience with Carhartt met your expectations and that you are happy with the service that we provided. We hope to see you again soon. Regards, Team Carhartt
Community member 
1 Reviews
 Verified
Product is very well made, pockets are a little small for a work jacket. I side pocket is far too small. Sizes are massive 2xl is more like an xl in the UK.

Reply from carhartt.com/gb

Dear Customer, Thank you ever so much for your 5-star review! We’re happy to hear that your experience with Carhartt met your expectations and that you are happy with the service that we provided. We hope to see you again soon. Regards, Team Carhartt

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