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Top positive review
7 Oct 2023
Verified review
The jacket is great and very unique I’ve not seen anyone wearing one in England yet, that’s one reason I chose it plus the brand produces good quality clothing, its warm has very good wind resistance, I had to wear it once on a motorcycle without any issues at high speeds because I was late for an appointment, the jacket has lots of interesting feature's in the build quality you can’t appreciate them looking at photos, the Zip is very good quality, but I’d be happier if it was more chunky like the one on my Canada goose bomber jacket. I would of liked a faster delivery option I would of happily paid extra for that, I ordered the coat mid day Saturday, it was despatched Monday landed in England on Wednesday night and it arrived Friday morning.
Poor customer service & didn't receive items. My order was confirmed but never went through and I wasn't informed. Payment did not come out. I had purchased on Black Friday sale. I didn't receive confirmation email, so I emailed customer service and was assured that the order was confirmed and would take 4-7 business days to dispatch. When I emailed about it again, I was told the payment didn't work (despite it showing as confirmed on my booking confirmation screenshot)and I needed to put my order through online - but at the raised prices. When I asked about why I had to pay the full price considering I had a confirmation number for the sale price, I was given a 10% discount code which didn't cover the difference. The code ended up not working. I once again emailed with a screenshot, and was told they had no IT issues and that the code should work. It didn't work and didn't apply any 10% discount at checkout. But they did not address the fact that the code didn't cover the difference between sale and full prices. I left it at that.
Funnily enough, I got notifications from the Shop app about this order being created, and then I was sent an email to review my order - which I never even received. Carhartt had many chances to rectify the issue as I emailed them so many times, but failed to do so. Polite emails with absolutely no substance.
Reviewing online shop and delivery as opposed to Carhartt clothes quality and style, which I already like and would rate a 5.
3 stars are for slow delivery. Ordered on a Thursday and received following Wednesday through 48hr Royal Mail service.
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Answer by carhartt.com/gb
5 days ago
Thank you for taking the time to review our products, we work with two different review partners and you will most likely still receive a product review request. We keep these seperately to receive the most feedback as possible without having to ask the customer to answer all questions at once. We are so glad to hear that you already enjoy the quality and style of our Carhartt clothes. At Carhartt, we strive for efficiency and customer satisfaction. We appreciate your feedback on the slow delivery, and will work towards improving our delivery services in the future. This is currently an ongoing topic that is discussed daily internally within Carhartt.
Regards,
Carhartt Europe
5 Apr 2024
Verified review
Communication and delivery times need to improve. I love the clothes - but will not be using this site regularly in future - simply due to the delivery times. Clothes fabulous - really comfy and hard wearing. Just what I was after.
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Answer by carhartt.com/gb
8 Apr 2024
Thanks for your review! We're glad you love the clothes and find them comfortable and hard wearing. We always strive to provide our customers with the best experience possible, however it seems like we haven't been able to meet your expectations in terms of delivery times. As Carhartt, we believe that delivering quality products in a timely manner is the key to customer satisfaction, and we apologize if this has not been the case for you. We would love to have another chance to prove our commitment to customer service. Please do not hesitate to share your experience in detail with us at customercare@carhartt.com so we can help ensure your next experience will be better.
Regards,
Carhartt Europe
6 days ago
Verified review
Mixed review
Shopping service is good, however they let themselves down with how long it takes to process refunds.
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Answer by carhartt.com/gb
6 days ago
Thanks for your kind words about our shopping service! Here at Carhartt, we value customer satisfaction above all else, and we understand how frustrating waiting for a refund can be. Rest assured, we are in a full scale investigation to improve our lead times for returns coming from the UK and going to our warehouse in the Netherlands. Currently we do not have an operating warehouse in the UK and since this falls outside of EU there are a lot of custom procedures before the return can go to our final warehouse. We hope to improve this as soon as possible. Thank you for taking the time to review us!
Regards,
Carhartt Europe
7 Apr 2024
Verified review
Quality products but postage very slow.
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Answer by carhartt.com/gb
8 Apr 2024
Thank you for sharing your experience with us! We appreciate your feedback and are pleased to hear that you were satisfied with the quality of our products. We apologize that our postage was slow, and we value your patience in this situation. At Carhartt, we prioritize quality and sustainability above all else - ensuring our customers receive the highest level of service is key for us.
Please do not hesitate to share your experience in detail with us at customercare@carhartt.com so we can help ensure your next experience will be better.
Again, thank you for taking the time to leave a review.
Regards,
Carhartt Europe
6 days ago
Verified review
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Answer by carhartt.com/gb
6 days ago
Thanks for taking the time to leave us a review! We appreciate your honest and open feedback. We understand that sometimes our products may not meet all expectations, but we strive to create high-quality, sustainable work clothing that will keep you comfortable and protected through every job. We're proud of the craftsmanship of our clothes and are committed to creating products that last.
Please do not hesitate to let us know what happened during your experience, we can be contacted at customercare@carhartt.com Thanks again for your review!
Regards,
Carhartt Europe
18 Apr 2024
Verified review
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Answer by carhartt.com/gb
18 Apr 2024
Thank you so much for taking the time to provide your feedback! We're glad to see that you were satisfied with the quality of our goods. We strive to provide our customers with durable, comfortable clothing that can stand up to any job. As far as delivery and customer service are concerned, we understand your disappointment and are committed to creating a better experience in the future. Please do not hesitate to contact us at customercare@carhartt.com to provide us with more feedback on your expierence. Thank you again for taking the time to let us know how we can improve!
Regards,
Carhartt Europe
5 Apr 2024
Verified review
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Answer by carhartt.com/gb
8 Apr 2024
Thank you for taking the time to share your feedback with us. We are humbled by your 3/5 rating and appreciate you bringing your experience to our attention. At Carhartt, we strive to create durable, high-quality workwear that can withstand the toughest jobs. We understand that sometimes our clothing may not meet everyone's expectations, and we apologize if this is the case for you. We are committed to continuing to improve our products based on customer feedback and thank you for being part of this process. Please do not hesitate to share your experience in detail with us at customercare@carhartt.com so we can help ensure your next experience will be better.
Regards,
Carhartt Europe
24 Mar 2024
Verified review
The picture of the product colour is deceiving I’ve only taken it out to wear now and was so disappointed your web states brite orange as a colour this is more than bright is neon
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Answer by carhartt.com/gb
25 Mar 2024
Thanks for your review! We’re really sorry to hear that the colour wasn’t what you expected. At Carhartt, we strive to provide our customers with the highest quality clothing that’s both sustainable and stylish. We pride ourselves on creating products that are true to their colour and we apologize that this wasn’t the case here. We will be internally discussing this with our Merchandising department.
Thank you for bringing this to our attention and for giving us your valuable feedback.
Regards,
Carhartt Europe
18 Mar 2024
Verified review
The length is good, but I thought it would be slightly more loose fitting since it’s advertised as a loose fit hoodie. It really hugs the body
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Answer by carhartt.com/gb
19 Mar 2024
Thanks for taking the time to review our Carhartt hoodie! We appreciate your feedback and we’re sorry it didn’t meet your expectations. Our loose fit hoodies are designed to provide comfort and flexibility, as well as style. We are continuously striving to improve our product quality and design. Thank you again for your input, we will share this review with our Merchandising department so they can investigate internally!
Regards,
Carhartt Europe
17 Mar 2024
Verified review
Seem to be very slow in acknowledging and processing refunds
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Answer by carhartt.com/gb
18 Mar 2024
Thank you for your feedback! We are glad to hear that you have had an overall positive experience with Carhartt. We understand how frustrating it can be when refunds take too long to process, and we apologize for any delays you have experienced. At Carhartt, we strive to provide the best customer service possible, and we will continue to work hard to ensure that every customer leaves satisfied. Therefore, please do not hesitate to contact our customer service at customercare@carhartt.com so we can help with this situation.
Regards,
Carhartt Europe
25 Feb 2024
Verified review
This is my first foray into the Carhartt world. The one size hat that I purchased isn’t exactly generously made. In fact it’s small to the extent that it’s nigh on useless to me, so I’ll be giving it to a young family member who will hopefully be able to use it. Delivery was slow compared with other vendors I routinely purchase goods from.
Very disappointed indeed.
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Answer by carhartt.com/gb
27 Feb 2024
Thanks for giving Carhartt a shot! We’ve been crafting quality workwear since 1889, so we understand that it can be tricky to find the right fit. We apologize for the slow delivery, but we’re glad to hear that you’ll have the chance to pass the hat along to a young family member who will be able to use it. Our team is always striving to build better products and perfect our service, so if there’s anything else we can do, please don’t hesitate to reach out at customercare@carhartt.com.
I can understand that this purchase did not give out the best impression of us here at Carhartt, I do hope that you will give us another chance.
Regards,
Carhartt Europe
28 Feb 2024
Verified review
Very stiff and baggy. Pockets to small and no cargo pockets
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Answer by carhartt.com/gb
29 Feb 2024
Thank you for taking the time to leave your review. We appreciate your honest feedback. At Carhartt, we strive to provide our customers with quality apparel that is designed to be durable and comfortable. While we understand that a baggy fit may not be for everyone, we believe it is important to make sure that our clothing has the best fit for any activity. We understand the importance of having pockets that meet your needs and are working on designing more options in the future.
Once again, thank you for your feedback and we hope you continue to wear Carhartt with pride!
Regards,
Carhartt Europe
21 Feb 2024
Verified review
Not much to like, not enough of everything.
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Answer by carhartt.com/gb
27 Feb 2024
Thanks so much for taking the time to leave us your feedback. We really appreciate it here at Carhartt. Our philosophy is to always strive for excellence and provide the best products and services possible, we apologize that our selection was not enough for your satisifaction. We welcome your honest feedback and will continue to work hard to exceed your expectations in the future. Thanks again for taking the time to place a review.
Regards,
Carhartt Europe
6 Jan 2024
Verified review
I can’t give this a true or fair rating because the jacket was too large, I ordered a medium and it was so big, you could have mistaken it as an XXL in size. I would need to order an XSmall because it was so BIG. However the quality of the jacket Felt good and warm.
Carhartt refund policy however does SUCK! Please be aware that they have a 21 working days before you could possibly get a refund, which I have to say is a joke compared to other online stores!
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Answer by carhartt.com/gb
8 Jan 2024
Thanks for taking the time to share your experience with us! We appreciate the kind words about the quality of our jackets, and we understand how important fit is when shopping online. We always strive to provide true sizing and apologize if you’re having trouble finding a better fit. We understand that refunds are a major part of shopping online and we always do our best to make sure that customers are happy with their purchase. Thank you in regards to your feedback about our return period, we are investigating internally to see how we can lower the amount of maximum days before you customers receive their refund. Thanks again for your feedback – we value it!
Regards,
Carhartt Europa
16 Jan 2024
Verified review
Couldn't return an item as had binned original packaging and coat was too big ended up having to keep a coat which was no good and spend another 150 quid for a smaller size as was a Christmas present
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Answer by carhartt.com/gb
17 Jan 2024
We sincerely apologize for any inconvenience you experienced while attempting to return your recent purchase. We understand the frustration of not being able to return the item due to the absence of the original packaging, especially when the size was not suitable.
We deeply regret any disappointment this may have caused, especially considering it was intended as a Christmas present. To address this matter promptly and ensure your satisfaction, we kindly request that you reach out to our Customer Service team at customercare@carhartt.com. Our dedicated representatives will be more than happy to assist you in finding a suitable solution and exploring available options.
Your feedback is invaluable to us, and we are committed to making your experience with Carhartt as seamless as possible. Please include your order number and any relevant details when contacting Customer Service to expedite the process.
Once again, we apologize for any inconvenience caused and appreciate your understanding as we work towards resolving this matter to your satisfaction.
Thank you for choosing Carhartt, and we look forward to assisting you further.
Regards,
Carhartt Europe
29 Jan 2024
Verified review
I am awaiting a refund for goods returned. You have taken money for the new order for a smaller size straight away but, I have not been credit for the larger size tracksuit bottoms I returned?
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Answer by carhartt.com/gb
31 Jan 2024
Thank you for your valuable feedback! We are sorry to hear that you haven't received credit for the larger size bottoms that you returned. At Carhartt, we strive to ensure the best customer experience, and we regret if we fell short of your expectations. Could you please contact our customer service department at customercare@carhartt.com so we can help out with this situation. We apologize for the major misconvenience.
Regards,
Carhartt Europe
13 Jan 2024
Verified review
Item did not arrive within promised amount of time. Had to fill out a form by hand and scan it in (in 2024) to get them to look into where it was. Eventually arrived though.
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Answer by carhartt.com/gb
15 Jan 2024
Thank you for your review and patience. We're glad to hear that your item eventually arrived! Here at Carhartt, we strive to deliver quality products and make our customers happy. We apologize for the delay in getting your item to you, and we will take this feedback into account as we continue to improve our delivery process.
Regards,
Carhartt Europe
3 Feb 2024
Verified review
Cancelled my order
No explanation given.
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Answer by carhartt.com/gb
5 Feb 2024
Thank you for taking the time to review our Carhartt store. We apologize for any inconvenience caused by the cancellation of your order. It seems that the purchased item was out of stock, I can see that an error occured when the automatic email providing you with this information should have been send out. We are investigating now how this happened, my sincerest apologies for the lack of proper communication from our part.
17 Jan 2024
Verified review
Awaiting refund following return.
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Answer by carhartt.com/gb
18 Jan 2024
I hope this message finds you well. We sincerely apologize for any inconvenience you have experienced in awaiting your refund following your return. Your satisfaction is our top priority, and we understand the importance of a timely resolution.
To address this matter promptly and ensure we resolve any issues you may be facing, we kindly request that you reach out to our dedicated customer support team at customercare@carhartt.com.
Please provide them with your order details and any relevant information, and they will work diligently to investigate and resolve the situation for you. We appreciate your patience and understanding in this matter.
Thank you for bringing this to our attention, and we look forward to assisting you promptly through our customer support channel.
Best regards,
Carhartt Europe
10 Jan 2024
Verified review
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Answer by carhartt.com/gb
10 Jan 2024
Thanks so much for your review! We really appreciate your positive feedback for our delivery and goods. We strive to make sure our customers have the best experience with Carhartt and we take customer service seriously. We're always looking for ways to improve, so we value your feedback. If you have specifics regarding your order and it's process that you would like to share with us, please contact our customer service department at customercare@carhartt.com.
Thanks again for taking the time to share your thoughts with us!
Regards,
Carhartt Europe
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