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Top positive review
7 Oct 2023
Verified review
The jacket is great and very unique I’ve not seen anyone wearing one in England yet, that’s one reason I chose it plus the brand produces good quality clothing, its warm has very good wind resistance, I had to wear it once on a motorcycle without any issues at high speeds because I was late for an appointment, the jacket has lots of interesting feature's in the build quality you can’t appreciate them looking at photos, the Zip is very good quality, but I’d be happier if it was more chunky like the one on my Canada goose bomber jacket. I would of liked a faster delivery option I would of happily paid extra for that, I ordered the coat mid day Saturday, it was despatched Monday landed in England on Wednesday night and it arrived Friday morning.
Poor customer service & didn't receive items. My order was confirmed but never went through and I wasn't informed. Payment did not come out. I had purchased on Black Friday sale. I didn't receive confirmation email, so I emailed customer service and was assured that the order was confirmed and would take 4-7 business days to dispatch. When I emailed about it again, I was told the payment didn't work (despite it showing as confirmed on my booking confirmation screenshot)and I needed to put my order through online - but at the raised prices. When I asked about why I had to pay the full price considering I had a confirmation number for the sale price, I was given a 10% discount code which didn't cover the difference. The code ended up not working. I once again emailed with a screenshot, and was told they had no IT issues and that the code should work. It didn't work and didn't apply any 10% discount at checkout. But they did not address the fact that the code didn't cover the difference between sale and full prices. I left it at that.
Funnily enough, I got notifications from the Shop app about this order being created, and then I was sent an email to review my order - which I never even received. Carhartt had many chances to rectify the issue as I emailed them so many times, but failed to do so. Polite emails with absolutely no substance.
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Reviews for carhartt.com/gb
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23 Jul 2023
Verified review
I ordered a pocketed t-shirt and instead received a plain t-shirt. I thought the price was too good to be true and indeed it was. Item received was not what I ordered, despite being the right colour and size. Haven’t sent back as do not have the time at the moment.
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Answer by carhartt.com/gb
24 Jul 2023
Thank you for taking the time to leave us a review. We understand how disappointing it can be to receive an item that isn't what you were expecting and apologize for the inconvenience. We strive to ensure that every customer receives products of the highest quality, and it sounds like we didn’t meet that standard this time around. I would like to investigate your case a bit more detailed, would it be possible to send me a picture of the received item to my email address, which is jengelsman@carhartt.com?
I hope that I will be able to help further with this case without spending much of your time.
Please know that we take customer feedback seriously, and we’ll use this experience to continue to improve our processes.
Hope to hear from you soon.
Regards,
Julian Engelsman
Senior D2C Associate
Carhartt Europe
8 Oct 2023
Verified review
Refund is taking forever. Shirt design was very good but sizing way out. I am always a Medium but this was borderline Large/XL. Why does the refund take so long ? A warning for other customers in the Returns situation
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Answer by carhartt.com/gb
9 Oct 2023
Thank you for taking the time to share your experience. We are glad to hear that you liked our shirt design. We understand that it can be frustrating when the sizing is not what you expected.
We apologize for any inconvenience the long refund process may have caused, we have started the refund process earlier this morning, you should receive the refund within a few business days.
Once again our apologies that the sizing for your ordered product was not correct, if you have any more questions please do not hesitate to contact us at customercare@carhartt.com
Regards,
Carhartt Europe
1 Dec 2023
Verified review
Subject to change but I can’t rate it any higher yet as I’ve still not got my order. And getting these automated rating things when it’s gone tits up isn’t exactly improving my mood or leading to a higher rating!
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Answer by carhartt.com/gb
4 Dec 2023
hank you for taking the time to share your experience, and we sincerely apologize for any inconvenience caused by the delay in receiving your order. We understand how frustrating it can be, and we want to assure you that we are here to assist you in resolving this matter promptly.
If you haven't received your order yet, please accept our apologies for the delay. We take these situations seriously, and we're committed to making things right for you. To address this issue, we kindly ask you to contact our dedicated customer service team at customercare@carhartt.com. Our team is ready to investigate the status of your order and provide the necessary assistance to ensure a satisfactory resolution.
We understand the impact that automated rating requests can have, especially when faced with challenges in your order. Our main goal is to ensure your satisfaction, and we appreciate your understanding as we work to improve your experience.
Once again, we apologize for any inconvenience, and we appreciate your patience. We look forward to assisting you and making things right.
Regards,
Carhartt Europe
28 Aug 2023
Verified review
Really disappointed. Order has not arrived 2 weeks after ordering and no tracking information available. No response from Carhartt customer service either. Not the service I would expect from this company
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Answer by carhartt.com/gb
18 Sept 2023
Thanks for your review! We really appreciate the honest feedback. We strive to provide our customers with superior service and we value your input. We're sorry that your experience did not live up to our high standards, if you have not received your order as of yet please contact us at customercare@carhartt.com.
Regards,
Carhartt Europe
16 Jan 2024
Verified review
Couldn't return an item as had binned original packaging and coat was too big ended up having to keep a coat which was no good and spend another 150 quid for a smaller size as was a Christmas present
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Answer by carhartt.com/gb
17 Jan 2024
We sincerely apologize for any inconvenience you experienced while attempting to return your recent purchase. We understand the frustration of not being able to return the item due to the absence of the original packaging, especially when the size was not suitable.
We deeply regret any disappointment this may have caused, especially considering it was intended as a Christmas present. To address this matter promptly and ensure your satisfaction, we kindly request that you reach out to our Customer Service team at customercare@carhartt.com. Our dedicated representatives will be more than happy to assist you in finding a suitable solution and exploring available options.
Your feedback is invaluable to us, and we are committed to making your experience with Carhartt as seamless as possible. Please include your order number and any relevant details when contacting Customer Service to expedite the process.
Once again, we apologize for any inconvenience caused and appreciate your understanding as we work towards resolving this matter to your satisfaction.
Thank you for choosing Carhartt, and we look forward to assisting you further.
Regards,
Carhartt Europe
10 Sept 2023
Verified review
Ordered Backpack sent t -shirt, wouldn't send backpack until completed internal investigation. Took over week for that, now missed start of school which backpack was meant for......
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Answer by carhartt.com/gb
19 Sept 2023
Thank you for taking the time to share your experience with us. We understand that our internal investigation process can take time and we apologize for any inconvenience this may have caused. While we are sorry that you missed the start of school without your backpack, we hope that you'll be pleased with it when it arrives. Thank you again for your review and your patience.
Regards,
Carhartt Europe
5 Nov 2023
Verified review
It's just workwear
I have been using Carhartt in photographic shoots since 1991. Then, it was alternate. Now it is mainstream. Ultimately, it is just workwear. Let's not pretend it is anything else.
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Answer by carhartt.com/gb
6 Nov 2023
Thank you for sharing your thoughts on Carhartt workwear. We appreciate your long history with the brand, dating back to 1991. It's interesting to see how Carhartt has evolved from being an alternative choice to becoming a mainstream brand. While its core identity is firmly rooted in workwear, it's also gained recognition for its durability and timeless design, appealing to a diverse audience.
We acknowledge that perceptions may vary, and we're here to support you with any questions or concerns you might have. If there's anything specific you'd like to discuss or if you need assistance, please don't hesitate to reach out to me at jengelsman@carhartt.com. Your feedback is important to us, and we're dedicated to providing the best customer support possible.
Regards,
Julian Engelsman
Senior D2C Associate
Carhartt Europe
6 Aug 2023
Verified review
There was a mistake on a product description. It would be better if I can be notified if you receive a return item and keep me updated on the refund process as many retailers do.
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Answer by carhartt.com/gb
8 Aug 2023
Hi there,
Thank you for taking the time to leave us a review and for bringing this to our attention. We value customer feedback and take it very seriously. We believe in providing a smooth and transparent shopping experience, so we'll be sure to look into this issue and make sure it doesn't happen again in the future. An automatic email should always be send regarding return/refund process details, so I want to sincerely apologize if this did not happen, this will also be investigated.
Thanks again for your feedback.
Regards,
Carhartt Europe
8 Jan 2024
Verified review
I returned my polo shirt as it was too big back in December, I followed all the returns instructions given and I have not had any confirmation of the return or any refund yet.
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13 Jan 2024
Verified review
Item did not arrive within promised amount of time. Had to fill out a form by hand and scan it in (in 2024) to get them to look into where it was. Eventually arrived though.
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Answer by carhartt.com/gb
15 Jan 2024
Thank you for your review and patience. We're glad to hear that your item eventually arrived! Here at Carhartt, we strive to deliver quality products and make our customers happy. We apologize for the delay in getting your item to you, and we will take this feedback into account as we continue to improve our delivery process.
Regards,
Carhartt Europe
18 Sept 2023
Verified review
Very flimsy material.
On the first day of wear a small hole wore through, it quickly spread and when I attempted to darn it, the fabric started to come apart on the repair. Very flimsy material
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Answer by carhartt.com/gb
19 Sept 2023
Thank you for taking the time to share your experience with us. We are sorry to hear that our Carhartt apparel didn't meet your expectations. We strive to create top-quality and durable footwear, and we know that feeling let down is not what we want for our customers. We continue to work hard to ensure our products meet the highest standards of quality and durability.
Please make sure to contact our customer service at customercare@carhartt.com, so we can help find a solution for your warranty case.
Regards,
Carhartt Europe
7 Jun 2023
Verified review
Still awaiting refund for return.
Bad sizing different size jeans ordered were exactly the same size when compared. Currently 3 weeks after the Returns were received by Carhartt and still awaiting refund.
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Answer by carhartt.com/gb
12 Jun 2023
Thank you for taking the time to leave us a review. We appreciate your feedback and are sorry to hear about your sizing issue. Here at Carhartt we are committed to providing our customers with the best quality products and customer service. We apologize for any inconvenience this may have caused you and hope that you continue to shop with us in the future.
Regards,
Carhartt Europe
24 Nov 2023
Verified review
Received defective product. Was asked to send pictures which I did. They wanted a picture of something that did not exist so they so they would not exchange the product
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Answer by carhartt.com/gb
27 Nov 2023
We sincerely apologize for any inconvenience you've experienced with your recent order, and we appreciate your patience as we work to resolve this matter.
Upon reviewing our records, we see that one of our colleagues has initiated the reshipment process and communicated this to you last Friday. However, we understand the importance of ensuring that you received this information.
To confirm the status and details of the reshipment, could you please check your email inbox, including any spam or junk folders, for a message from us sent on that date? If you haven't received the communication, we apologize for any oversight, and we kindly ask you to contact our customer care team at customercare@carhartt.com.
Regards,
Carhartt Europe
11 Jul 2023
Verified review
System wouldn't let me pay. I had an item I the cart, and the postage section would come up with the total order of £0.00 and wouldn't allow me to pay
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Answer by carhartt.com/gb
13 Jul 2023
Thank you for taking the time to review our business. We appreciate your feedback, and we're sorry to hear that you encountered difficulty with our payment system. We are always striving to provide the best possible customer experience and we take all feedback seriously. Unfortunately, it appears that you were unable to complete your purchase due to a technical issue. We'll make sure our team is aware of this and looks into it so that we can prevent similar issues in the future. Thank you again for your review and once again our sincerest apology for this issue.
Regards,
Carhartt Europe
27 Nov 2023
Verified review
Your website is really clunky. Wouldn't accept my parents address as it has a house name. Kept crashing. Made me not want to order ever again
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Answer by carhartt.com/gb
27 Nov 2023
We apologize for the inconvenience you faced on our website. We're actively addressing issues related to address input and site stability. Your feedback is crucial, and we're committed to improving. Please consider giving us another chance, and feel free to share any additional details at jengelsman@carhartt.com
Regards,
Julian Engelsman
Senior D2C Operations Associate
Carhartt Europe
13 Dec 2023
Verified review
I had an issue with my parcel as it was delivered to wrong address. The process of trying to log it and get rectified is painful and long.
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Answer by carhartt.com/gb
18 Dec 2023
Thanks for the review, we really appreciate it. We're sorry to hear of your experience when trying to log your parcel issue. At Carhartt, our goal is to make sure our customers always have an enjoyable shopping experience with us. We're continuously looking for ways to improve our process and ensure that your orders get delivered safely and quickly. We will be investigating internally if and how we can improve this process.
Regards,
Carhartt Europe
9 Aug 2023
Verified review
Quality of product and delivery is good.
Update to my boots I received, delivery was good, quality felt nice untill after wearing them for 3 weeks the laces have starters to fray..
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Answer by carhartt.com/gb
21 Aug 2023
Thank you for your review! We are thrilled to hear that you were satisfied with the quality of our product and delivery. At Carhartt , we take pride in providing our customers with the best products and services. If there are continued problems with the laces, please make sure to contact our customer service department at customercare@carhartt.com so they can help with providing you with new laces.
Regards,
Carhartt Europe
29 Aug 2023
Verified review
Ripped off!!!!
Was sold a legacy tool belt. When it should of been a legacy deluxe model as shown on website. Payed way over for an inferior product.
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Answer by carhartt.com/gb
18 Sept 2023
Thanks for leaving us a review! We appreciate all the feedback. We know how important it is to have the right Carhartt gear which is why we strive to ensure everyone has access to quality products, so we're sorry to hear that your experience wasn't quite what you expected. Here at Carhartt, we value our customers and their satisfaction is at the forefront of what we do. Please make sure to contact our customer service department at customercare@carhartt.com so they can help with this major inconvenience.
Once again our apologies, we hope to hear from you soon.
Regards,
Carhartt Europe
11 Jul 2023
Verified review
Ordered tee shirt, 2 days later told out of stock, Will be replaced Friday, following Monday email to say not available. Waste of time
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Answer by carhartt.com/gb
13 Jul 2023
Thank you for taking the time to leave a review. We're sorry to hear that the tee shirt you ordered was out of stock. We strive to provide an efficient and satisfactory service, so we apologize for any inconvenience caused. We remain committed to finding ways of improving our services and delivering quality products. Thank you again for your feedback.
Regards,
Carhartt Europe
14 Jan 2024
Verified review
Waiting on orders very long time and money on returns takes a long time to go back into account. I am currently waiting on an order.
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Answer by carhartt.com/gb
15 Jan 2024
Thank you for taking the time to provide us with your feedback. We understand that it can be frustrating when orders take longer than expected and we apologize for any inconvenience. At Carhartt, our goal is to deliver quality products in an efficient manner and we always strive to exceed customer expectations. We take customer satisfaction seriously and appreciate you taking the time to share your experience with us. Please make sure to contact our customer service at customercare@carhartt.com if your order has not arrived yet.
Regards,
Carhartt Europe
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