SOLETRADER- Logo - reviews

SOLETRADER
Reviews:

1,575 reviews in the last 12 months23,631 total reviews  

4.63
Excellent

Trustmark
Valid

Includes Buyer Protection
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Most relevant positive review

17 May 2024
 Verified review
Fast delivery from the UK to the States, I think it arrived in three days which is remarkable. Prices are certainly not the lowest, but they make up for it in the shipping and ease of use. Site is responsive, easy to navigate, and intuitive. Onitsuka is no longer available in the States unfortunately, so I'm pleased to be able to find a retailer elsewhere. I imagine that's built into the price partially, as these typically were $100, coming in shipped from the UK for $150 is not bad at all.

Most relevant negative review

13 days ago
 Verified review
The shop team were great and ordered a size 8 for me (EU42) as not in stock. A size 41 was sent - this is not an 8, which apparently is not available. As a result too small and I need to send back for a refund. Please ensure you have the right sizing.
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Reviews for SOLETRADER

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2 Nov 2023
 Verified review

Still processing? Or it was cancelled?

My order still appear ( for over 1 week) processing at store....I dont have any update about this order!
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3 Aug 2023
 Verified review
change your courier to royal mail as my item did not arrive on time after paying for a saturday delivery
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7 Oct 2023
 Verified review
Update your website on your stock levels. Do not debit credit cards until you have despatched item
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4 Dec 2023
 Verified review
Disappointing that I had to pay for both delivery and returns when it is part of the Dune group
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11 Dec 2023
 Verified review

Never received my order

Sole trader delivered my order to a wrong address and declines to acknowledge the error.
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4 Dec 2023
 Verified review
The item did not arrive as described and they have not replied to my email regarding it.
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12 Aug 2023
 Verified review
These shoes at store top money same shoe same store cheaper on Amazon and delivered
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14 Dec 2023
 Verified review
Placed an order,order confirmed then notified after 2 weeks credited as no stock
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16 Mar 2024
 Verified review
Sent me the wrong size Messaged customer service three times with no response
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Answer by SOLETRADER
19 Mar 2024
Hello, thank you for your review. We have checked and we have not received any messages from you. If there is a problem with your order please contact our Customer Service team at help@soletrader.co.uk and they will be able to assist you. Kind regards, SOLETRADER
15 Jan 2024
 Verified review
Very slow delivery even though shop said next working days but wait for 3 days
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2 Dec 2023
 Verified review
Good - but I wasn't really clear re the delivery charge before I checked out
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11 Dec 2023
 Verified review
Item turned out faulty and I've had no further correspondence from you
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19 Sept 2023
 Verified review
The parcel has not arrived and they have not responded to my emails
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22 Dec 2023
 Verified review
The boots I ordered were £30 more expensive than anywhere else
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3 Aug 2023
 Verified review
Received shoes. Dirty insoles. No refund for import fees.
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3 Mar 2024
 Verified review
They sell stuff what can’t be delivered or not available
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29 Sept 2023
 Verified review
Order took my money then canceled my order a week later
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19 Oct 2023
 Verified review
My shoe size sent to me was 43 when I ordered size 42.
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21 Jan 2024
 Verified review
Shoes were damaged/marked on arrival. No reply.
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14 Jan 2024
 Verified review
Ordered black shoes received green. Enough said.
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