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SOLETRADER
Reviews:

1,129 reviews in the last 12 months22,876 total reviews  

4.57
Excellent

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Certified since: 28 Jan 2016
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SOLETRADER fulfils all Trusted Shops quality criteria, including
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Top positive review

15 Jul 2023
 Verified review
Shop owner asked me if I needed assistance.. So I said which show I liked.. was offered to try them.. He asked someone else to get me the shoes while he went to investigate why a child was trying to play with the hanging light. That person offered to get me them. In multiple sizes as they are Chelsea boots. Then offered me inner souls for a half size. This fit perfectly so I bought them. Whole transaction took about 2 minutes very efficient and very good experience

Top negative review

26 Jun 2023
 Verified review
I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
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Reviews for SOLETRADER

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5 Dec 2023
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Order not received

I still haven't received my order
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2 Sept 2023
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Sent me the wrong sized shoe.
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2 Dec 2023
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They have cancelled my order
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4 Oct 2023
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Order was cancelled
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8 Dec 2023
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Cancelled order
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28 Aug 2023
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1 Dec 2023
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26 Jul 2023
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5 Jul 2023
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31 May 2023
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4 May 2023
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