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Top positive review
19 Aug 2023
Verified review
Extremely pleased with the strap that I ordered from you. It is a genuine, high quality exact replacement for the original. My watch now looks and feels like it was the first day I bought it. Your initial communications were very good confirming order and being dispatched on the same day. You then notified me that it was with Customs soon afterwards. However, it was over a week later before I heard anything, the delivery agent in the UK confirming that they had received it. Their delivery process was communicated frequently and delivered on time. I was becoming concerned during the long gap that occurred. I feel that if I had been advised that the Customs to UK delivery agent could take 7 - 10 days my concerns would have been avoided. That being said, I would have no problem ordering from Watch.co.uk again and highly recommended them to others wanting excellent products.
Hi,
Can you please help me with any information regarding my order from watch.co.uk?
I received an item (watch) returned it but it seems to get stuck somewhere between me and seller.
Return sent over a month ago with shipping/tracking number LO208212284GB
When contacted PayPal they couldn't do anything because apparently watch.co.uk can't issue refund after certain time has passed (disregarding fact that item was stuck with haulier for over a month) and at this moment in time I have neither watch nor money.
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Reviews for watch.co.uk
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29 Sept 2023
Verified review
I am disappointed that despite advertising item arrives in 4-6 working days, it took two weeks.
However received correct item.
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Answer by watch.co.uk
29 Sept 2023
Good afternoon,
Thank you for your review.
Our sincere apologies that the package arrived later than expected.
If you have any further questions about this, please let us know.
Kind Regards, Team Watch.co.uk
21 Jul 2023
Verified review
Quick delivery, but disappointed the strap never came with a pin to fix to the watch this was not mentioned in the description.
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Answer by watch.co.uk
21 Jul 2023
Dear Graham, Thank you for your review. Sorry this wasn't clear! We will send the pins under service to you right away!:) Kind Regards, Team Watch.co.uk
21 Jul 2023
Verified review
Faster Delivery time have had items delivered from America quicker or don't charge so much for postage if going to take 2 weeks
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Answer by watch.co.uk
21 Jul 2023
Good afternoon, Thank you for your review. We apologize that the package arrived later than expected. We hope you enjoy your purchase and hope to see you again soon. Kind Regards Team Watch.co.uk
17 Oct 2023
Verified review
The movable loop to hold the strap in place split and so is useless. Should have perhaps opted for a cheaper “non Boss” strap
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Answer by watch.co.uk
17 Oct 2023
Dear Andrew,
Thank you for your review. Sorry the band is broken!
In this case we will contact you about how we can best solve this for you.
Kind Regards, Team Watch.co.uk
21 Jul 2023
Verified review
Delivery was late and the colour did dot seem to match my expectations. The price is also very expensive for the quality.
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Answer by watch.co.uk
21 Jul 2023
Good afternoon, Thank you for your review. If you still have questions, you can always contact us. Regards, Team Watch.co.uk
2 Aug 2023
Verified review
Watch is good, gift wrapping is rubbish
The watch is very nice. However, the gift wrapping was a waste of money. I don't call a big green box gift wrapping.
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Answer by watch.co.uk
3 Aug 2023
Good afternoon,
Thank you for your review. Glad to hear you like the watch! thanks for the feedback on the packaging material, we will do something about this. If you have any further questions, feel free to let us know! Regards, Team Watch.co.uk
4 Aug 2023
Verified review
When fitting the strap the it fell apart, it was clearly just glued, very poor. How do I get my money back?
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Answer by watch.co.uk
5 Aug 2023
Good afternoon, thank you for the review.
We are sorry to hear about the issue.
We will send an email to follow up.
Regards,
Team Watch.co.uk
21 Jul 2023
Verified review
I need to return a watch strap, but despite their adverts there is no way I can do it.
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Answer by watch.co.uk
24 Jul 2023
Dear David, Thank you for your review! We are sorry to hear that you are unable to return your package, so we will contact you by email to guide you further in this! Regards, Team Watch.co.uk
25 Dec 2023
Verified review
Items come from the Netherlands not UK therefore take a lot longer than they should.
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Answer by watch.co.uk
28 Dec 2023
Good afternoon, Thank you for your review
We offer two different shipping options, including DHL Express, the fastest option.
We hope you like your order, and if you have any further questions, please let us know! Kind Regards, Team Watch.co.uk
9 Nov 2023
Verified review
Unfortunately I have not good experience with this brand and company. Sorry
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Answer by watch.co.uk
9 Nov 2023
Good morning Mohammad, thank you for the review.
We are sorry to read this negative feedback without giving us an explanation about what went wrong.
You were in touch with us regarding the delivery of your order, we informed you on the estimated delivery date. The order has been delivered less than 24h later than the estimated delivery time, if this was the cause of the negative feedback, we do apologize in name of the courier for the inconvenience.
Feel free to reach out to us in the email thread in case you need assistance.
Kind regards,
Team Watch.co.uk
19 Dec 2023
Verified review
Incorrect address put on parcel therefore not delivered to me as stated!,
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Answer by watch.co.uk
19 Dec 2023
Good afternoon, thank you for your review.
We are sorry to hear that the package did not arrive for this reason. We have sent the package to the address you provided. When we open the track & trace we see that the package was delivered on December 17. If the package has not reached you, we would like to hear from you so that we can look for a suitable solution. Kind Regards, Team Watch.co.uk
9 Oct 2023
Verified review
delivery was a bit slow but arrived well and happy with the product
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Answer by watch.co.uk
9 Oct 2023
Good afternoon,
Thank you for your positive review,
Sorry to hear that the package arrived later than expected. We hope you will enjoy your order.
Kind Regards, Team Watch.co.uk
18 Jul 2023
Verified review
Incomplete parcel
Make sure that all items sold have been sent to the customer
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Answer by watch.co.uk
18 Jul 2023
Good afternoon,
Thank you for your review. We are very sorry to read that an item was missing. Since we already spoke this morning, we hope this is resolved for you :)
Greeting, Watch.co.uk
19 Oct 2023
Verified review
Find a much cheaper way of sending awatchstrap
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Answer by watch.co.uk
23 Oct 2023
Good day,
Thank you for your review!
We will take your feedback into account and see how we can improve. We hope that your order is to your satisfaction.
Kind Regards, Team Watch.co.uk
26 Nov 2023
Verified review
Watch strap I bought was extremely expensive.
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Answer by watch.co.uk
27 Nov 2023
Thank you for your review! We hope you will enjoy the watch band. Kind Regards, Team Watch.co.uk
16 May 2023
Verified review
Still waiting 3 weeks later for watch strap
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Answer by watch.co.uk
17 May 2023
Good afternoon,
Thank you for your review. When we open your track & trace, we see that the package was delivered on May 15 in the letterbox.
Could you please check this? If you still have not received the package, I would like to ask you to contact our customer service, we will ensure that this is resolved as well as possible. Kind Regards, Team Watch.co.uk
10 Sept 2023
Verified review
Good product slow delivery
Disappointed with the length of delivery
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Answer by watch.co.uk
11 Sept 2023
Good afternoon,
Thank you for your positive review! We apologize that the package arrived a little later than expected. We hope you enjoy your order. If you have any further questions, please let us know.
Greetings, Team Watch.co.uk
12 Nov 2023
Verified review
No manual to show how to set up watch
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Answer by watch.co.uk
13 Nov 2023
Good day,
Thank you for your review
Apologies that the manual is not included, we will send it to you by email!
Kind Regards, Team Watch.co.uk
6 Aug 2023
Verified review
Completely wrong item received
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Answer by watch.co.uk
8 Aug 2023
Good afternoon, thank you for your feedback.
We are very sorry to read about this issue.
We will send you an email right away to better check what happened and to find a solution asap.
Talk to you soon,
Watch.co.uk team
23 Jul 2023
Verified review
Took very long to be delivered
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Answer by watch.co.uk
24 Jul 2023
Good afternoon, Thank you for your review. We apologize that the package arrived later than expected. We hope you enjoy your purchase and hope to see you again soon. Kind Regards Team Watch.co.uk
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