watch.co.ukReviews

: 2,972ExcellentCertified

Details
Contact
Contact
Holland Watch Group B.V.
Willebrordusstraat 16
3037TR Rotterdam
Netherlands
Authorised representative
Dhr. M. Diephuis

Reviews for watch.co.uk

4.78/5.00
Excellent
How is the rating calculated?

1,300 reviews in the last 12 months

86 %
9 %
2 %
1 %
1 %
2,972 total reviews

What other customers say about their experience with watch.co.uk

9 days ago
Ordered though thier use watch nunber and spent 100 pounds for a 17mm strap when it said watch needed 19mm Saw not happy customer
 Verified review|
21 days ago
the strap is a very bad fit , iam not very impressed
 under review|
 Answer by watch.co.uk
20 days ago
Dear sir, madam, We regret the ill fitted strap, however, we did not receive any notification or complaint from you. Of course we would like to help you with this, our cs department will contact you shortly. Kind regards, Watch.co.uk
3 months ago
Not very good didn't receive my watch strap and hard work to get money back
 Verified review|
 Answer by watch.co.uk
3 months ago
Good morning: Thank you very much for your feedback. The parcel is still in transit of be delivered. We have started an investigation for this shipment and currently we are waiting for some information. We will give you an update today via email. Your watch.co.uk team!
3 months ago
Still waiting for delivery not happy
 Verified review|
 Answer by watch.co.uk
3 months ago
Good morning: Thank you very much for your feedback. The parcel was already delivered last 21th may. The delay was caused because of the COVID-19 putbreak. We would like to apologize for this inconvenience. We hope to see you back soon. Have a nice day! Your UK Service Team!!
4 months ago
One of the strap pins is the wrong size. 26mm instead of 29mm. Really disappointed.
 under review|
 Answer by watch.co.uk
4 months ago
Good morning.We than you for your feedback and apologize for the situation. As agreed, we have already sent you the requested pushpin, as the customer satisfaction is of the utmost importance for us. We hope to overcome your expectations in your next visit. Your Service Team watch.co.uk
5 months ago
Poor quality product and even worse customer service. Delivery is mega slow too considering the postage cost they charge.
 Verified review|
 Answer by watch.co.uk
5 months ago
Good morning: We really sorry that you have that terrible impression about our customer service. We have already email you several to solve the issue, without havins any positive answer. Please, would you mind to answer our emails, so we can fix the issue, if there really is a problem? We look forward to hearing from you. Your watch.co.uk service team!
5 months ago
I didn't get my item
 Verified review|
 Answer by watch.co.uk
5 months ago
Good morning: Thank you very much for your feedback. Your parcel is in transit of be delivered, was forwarded last 26th february with unregistered mail, we will inform you via email of the coming steps. Have a nice day!. Your watch.co.uk team!!
7 months ago
V ru pleased thanks
 Verified review|
8 months ago
The watch strap you sent me does not fit the watch, complete waste of money. I will return and expect a full refund.
 Verified review|
 Answer by watch.co.uk
8 months ago
Good morning: Thank you very much for your feedback. In case the strap does not match your watch model, we will provide you with a free return label and exchange the wrong item for the right one for free as soon as we receive the parcel back. You will receive an email from us shortly. Your watch.co.uk team!!
8 months ago
Very diasppoimtef as I h
 under review|
 Answer by watch.co.uk
8 months ago
Good morning: Thank you very much for your feedback. We really sorry that your experience with us was very dissapointed. We will contact you in order to find out why. Have a nice day Your watch.co.uk
10 months ago
Received the incorrect order
 Verified review|
 Answer by watch.co.uk
10 months ago
Dear Sir, Thank you very much for your feedback to our services. Please, note that the strap can be returned for free and we can provide you an exchange for the right one for free again. We will contact you via email. Best regards, Service Team Watch.co.uk
10 months ago
Haven’t received my order although the website says it has been delivered. Currently awaiting POD...
 Verified review|
10 months ago
I was delivered the wrong product. I wrote to customer care 72HRS back, so far no answer. I will try and return the item. Very poor communication. they do not pay attention to the order when shipping. Raaj
 Verified review|
 Answer by watch.co.uk
10 months ago
Good morning: Thank you very much for your feedback. We would like to apologize for this mistake. Due we have already provided you with our delivery details, please be so very kind to reply our email, where we ask you for some pictures of your watch, we will offer you afterwards the right strap for your watch. Once again our deepest apologize. Your HWG Team!
1 year ago
No match
 Verified review|
 Answer by watch.co.uk
11 months ago
Good morning: Thank you very much for your review. Please, in case the strap does not match your watch model, you can return it for free and we will foward you without any cost for you, a suitable replacement. Have a nice day! Your watch.co.uk team!!
1 year ago
This company will not respond . After 5 emails and 2 phone calls I still have had no reply or response. I would like the strap but I’ve given up with this company and ask Trusted Shops for a refund. I really would not recommend WATCH.CO.UK.
 under review|
 Answer by watch.co.uk
1 year ago
Good morning: We did receive your email and replied already to all of them. An inquiry has been already launched, and currently we are waiting for information. We will keep you updated. Your watch.co.uk
1 year ago
I haven't received my order.
 Verified review|
 Answer by watch.co.uk
1 year ago
Dear Violet: thanks you very much for your feedback. Your order was delivered at post office. We wil provide you via email with the delivery details. Have a ncie day! Your Watch.co.uk team!
1 year ago
My order did not turn up despite the delivery tracking saying it had
 Verified review|
 Answer by watch.co.uk
1 year ago
Good morning: Thank you very muchf or your email. Your parcel was delivered last 19th august at a post office, due our service courier could not find you. We will request for the address of this post office and email it to you. Have a nice day!. Your watch.co.uk