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Top positive review
19 Aug 2023
Verified review
Extremely pleased with the strap that I ordered from you. It is a genuine, high quality exact replacement for the original. My watch now looks and feels like it was the first day I bought it. Your initial communications were very good confirming order and being dispatched on the same day. You then notified me that it was with Customs soon afterwards. However, it was over a week later before I heard anything, the delivery agent in the UK confirming that they had received it. Their delivery process was communicated frequently and delivered on time. I was becoming concerned during the long gap that occurred. I feel that if I had been advised that the Customs to UK delivery agent could take 7 - 10 days my concerns would have been avoided. That being said, I would have no problem ordering from Watch.co.uk again and highly recommended them to others wanting excellent products.
Hi,
Can you please help me with any information regarding my order from watch.co.uk?
I received an item (watch) returned it but it seems to get stuck somewhere between me and seller.
Return sent over a month ago with shipping/tracking number LO208212284GB
When contacted PayPal they couldn't do anything because apparently watch.co.uk can't issue refund after certain time has passed (disregarding fact that item was stuck with haulier for over a month) and at this moment in time I have neither watch nor money.
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Reviews for watch.co.uk
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12 May 2023
Verified review
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Answer by watch.co.uk
15 May 2023
Thank you for your positive review!
We hope you will enjoy your purchase
Regards, Team Watch.co.uk
23 May 2023
Verified review
Very poor Brexit excuse
Hi,
Can you please help me with any information regarding my order from watch.co.uk?
I received an item (watch) returned it but it seems to get stuck somewhere between me and seller.
Return sent over a month ago with shipping/tracking number LO208212284GB
When contacted PayPal they couldn't do anything because apparently watch.co.uk can't issue refund after certain time has passed (disregarding fact that item was stuck with haulier for over a month) and at this moment in time I have neither watch nor money.
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Answer by watch.co.uk
24 May 2023
Good afternoon,
Thank you for your review.
We are sorry to hear that your return shipment has not yet reached us, we are happy to see how we can solve this for you in the best possible way! we will therefore contact you via email. Kind Regards, Team Watch.co.uk
The watch strap is very good. The delivery time was long. I purchased a strap for my TW Steel watch at the same time and from the same country on Sunday 9th July. TW was free delivery and included the tool to replace the strap. The strap from TW was delivered on Tuesday the 11th. However the strap from Watch.co.uk cost me £5.70 delivery and the tool £1.73. The strap was delivered on the 17th, therfore doubtful I would buy from Watch.co.uk again.
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Answer by watch.co.uk
18 Jul 2023
Dear Keith,
Thank you for your review. We are happy to hear that you like the band. If you have any doubts about placing an order for the next time, you can always contact us in advance. Then we are happy to look with you at the best and fastest shipping option :) Regards, Team Watch.co.uk
17 May 2023
Verified review
Parcel could have been lost
The watches are lovely, well packaged, but we almost did not receive them. Such a high value item should have been sent signed for? The courier had the wrong address, and they dropped it off at some flats across the road, we had to contact the building manager who fortunately recognised the post boxes on the photo, and we could go retrieve the parcel.
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Answer by watch.co.uk
17 May 2023
Good afternoon,
Thank you for your review!
We are sorry to hear that it turned out this way, this is obviously not the intention! we are glad that you have received the package. If there is anything else we can do for you, please do not hesitate to contact our customer service. Kind regards, Team Watch.co.uk
25 Oct 2023
Verified review
They quoted unrealistic delivery times then didn't deliver or communicate. Thought there were a scam. They did eventually communicate an then did deliver the correct order by DHL and I am very happy. But they created unnecessary stress due to lack of communication and long delivery delay.
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Answer by watch.co.uk
26 Oct 2023
Good afternoon Simon, thank you for the review.
We are sorry again for the inconvenience, as I see you were in touch with us by email.
One of the product you ordered required a transit from our supplier, which caused a delay with the shipping of the full order.
We are glad to hear you finally received the watches.
Kind regards,
Team Watch.co.uk
9 Aug 2023
Verified review
Delivery took longer than predicted. Paid for 3-5 days, took 7. Came from the Netherlands.
Not sure the strap is genuine Victorinox, it has the logo on the fastener, but previous ones said they were genuine on the inside of the strap, but it’s leather, looks ok and does the job.
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Answer by watch.co.uk
10 Aug 2023
Good afternoon,
Thank you for your positive review! We apologize that the package took longer than expected. The strap is 100% original from the Victorinox brand, if you have any further questions about this, please do not hesitate to contact us! Kind Regards, Team Watch.co.uk
21 Oct 2023
Verified review
Seiko notified me to let me know the style of strap was not available in their stock. What looked identical at Watch.co.uk is very slightly different, metal clasp not the same and is wider in comparison. It was a bit tricky to fit (using the correct tool) but fits; with patience.
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Answer by watch.co.uk
23 Oct 2023
Good day,
Thank you for your review. We are happy to hear that we were finally able to attach the strap to your watch. We hope you like it. If you have any further questions, please let us know.
Kind Regards, Team Watch.co.uk
21 Jul 2023
Verified review
I was under the impression that as a website registered in the UK, the parts would be sourced from the UK but this was not the case and I feel that the website was misleading as it was not clear that the parts would be sourced from outside the UK
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Answer by watch.co.uk
21 Jul 2023
Good afternoon, Thank you for your review.
We are very sorry that you did not know that we are a company in the Netherlands. This is clearly stated on the website. We hope you enjoy your purchase, if you have any questions please do not hesitate to contact us! Regards, Team Watch.co.uk
24 Dec 2023
Verified review
Our full address was not given to Evrie and was not delivered on time, Emailed the watch company and explained, but they never passed the address details on to Evrie, it’s taken 4 weeks to get a watch strap. Very disappointed.
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24 Jun 2023
Verified review
Just ordered two zone watch . Took so long as it came from Nederland.arrived but not moving just dead. So will be sending it back for refund as it’s no good and have a trip abroad.I’m sorry for above rating .
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Answer by watch.co.uk
27 Jun 2023
Good morning, thank you for your review!
We are sorry to hear about this issue, I see that you never reached out to us about the problem.
I am going to send you an email right now to better check what happened and, of course, to assist you with the return process and to make sure to find a solution asap.
Talk to you soon,
Team Watch.co.uk
9 Oct 2023
Verified review
A long time to arrive.
The watch took a long time to arrive, very little in the way of updates. The watch arrived in good condition despite hanging out of its swatch packaging. The surrounding packing was OK and protected it
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Answer by watch.co.uk
9 Oct 2023
Good afternoon,
Thank you for your positive review,
Sorry to hear that the package arrived later than expected. We hope you will enjoy your order.
Kind Regards, Team Watch.co.uk
31 Oct 2023
Verified review
I was happy with strap but felt you could have supplied pin removal with order as with switch they supplied this with item for free … and it’s really is needed to do the job without damaging watch..
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Answer by watch.co.uk
31 Oct 2023
Good morning, thank you for the feedback!
We do sell the tool to remove the pins, the system suggests you to add it to the shopping cart just before finalizing the order!
Have a nice day,
Team Watch.co.uk
easy to order fast delivery only marked down as quality of strap is poor the small strap retainer was broken on arrival but to return it was going to be a hassle so using it without it
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Answer by watch.co.uk
18 Jul 2023
Good afternoon,
Thank you for your review.
We are sorry to hear that the quality is not good and that you cannot enjoy it now. We are happy to solve this for you! I would like to ask you to contact us. Sincerely, Team Watch.co.uk
16 Sept 2023
Verified review
Get rid of evri/Hermes they are awful make returns easier too complicated requiring printers that most people don’t have. Pre printed return labels would be a lot more useful
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Answer by watch.co.uk
16 Sept 2023
Good morning Bill,
Thank you for your comment and for the feedback!
Unfortunately, as UK is no longer part of the EU, we do not have free return labes, as we can only cover the return cost for orders inside the EU.
Kind regards,
Team Watch.co.uk
19 Aug 2023
Verified review
Seiko watch strap & fixing pins
The watch strap pins that attach the strap to the watch that were sent were to large a diameter and did not fit the strap. The watch strap itself was of very good quality.
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Answer by watch.co.uk
22 Aug 2023
Good afternoon,
Thank you for your review, sorry to hear that the pins are not the correct size. If you still want to have these, we would love to hear from you, it is best to contact our customer service.
Regards, Team Watch.co.uk
26 Jul 2023
Verified review
Delivery date was missed. No communication from seller. Complaint by buyer prompted seller investigation, otherwise unlikely?
Item eventually arrived, and is ideal.
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Answer by watch.co.uk
26 Jul 2023
Good afternoon, thank you for your feedback!
When the customer reports a delay, we always have to get in touch with the courier to check what is happening and to ask for more information about the issue.
We see that the order was delivered 2 days after the estimated delivery date, we apologize for the delay.
We always try to avoid these issues, but sometimes it can happen that, for different reasons, a package can be slightly delayed. People working with the courier company are humans, after all :)
We hope to see you again and exceed your expectations,
Team Watch.co.uk
6 Dec 2023
Verified review
After sales is disappointing, lacking information regarding the return status,feel they have washed the hands of the sale, that has been returned.Shame on you.
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Answer by watch.co.uk
7 Dec 2023
Dear Jill, Thank you for your review.
We are sorry to hear that you are not satisfied with the after-sales service. We see that you have registered the return shipment with us, but it has not yet been received by us. We do not know exactly what this is about and will therefore contact you about this. We will do everything we can to reach an agreement with you. Greetings, Team Watch.co.uk
18 Dec 2023
Verified review
I was sent the incorrect item. Incorrect reference and a different customer entirely.
I was sent the incorrect item. The item I ordered was in stock and now they are stating no stock. That's probably because I ordered the last one.
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Answer by watch.co.uk
18 Dec 2023
Dear Michelle,
Thank you for your review. We see that you have received the wrong strap for another customer, we sincerely apologize for this!
We will be happy to resolve this for you and will contact you by email. Kind Regards, Team Watch.co.uk
30 Oct 2023
Verified review
Watch strap is fine but delivery was very very slow……, almost 3 weeks to the uK.
Shop is not in the Uk despite what website/name suggests…
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Answer by watch.co.uk
31 Oct 2023
Good morning Matthew,
Your order was delivered 48h later than the estimated delivery day, we are sorry for that.
But we would like to remember that you shouldn't be counting the weeks but the working days, as no courier delivers on Saturdays and Sundays.
Kind regards,
Team Watch.co.uk
25 Oct 2023
Verified review
Delivery took two weeks with no explanation.
E mailed helplines but no reply until nearly two weeks before letting me know of hold up.
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Answer by watch.co.uk
26 Oct 2023
Good afternoon, thank you for your comment.
We must consider the working days only, as no courier deliver during weekends.
When you select the shipping method you prefer, you agree to the delivery time that it is shown on the website.
Anyway, we see that your order was delivered 24h later than the expected delivery date, so we apologize in name of the courier.
Kind regards,
Team Watch.co.uk
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