watch.co.uk
Reviews:

10,075 total reviews   

4.71

Excellent

10,075 reviews since Nov 23, 2017

5
84 %
4
9 %
3
3 %
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< 1 %
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Review summary

Many customers appreciated the fast delivery, secure and thoughtful packaging, and the ease of navigating the website and ordering. Reviewers also highlighted helpful customer service, satisfaction with the quality and authenticity of watches and straps, and the convenience of back-in-stock notifications for hard-to-find items. Additionally, competitive pricing was frequently mentioned as a positive point. Some customers experienced delivery delays or found customer service responses slow or unhelpful. There were occasional reports of product quality issues or discrepancies, as well as concerns about unexpected shipping costs or high prices for rare parts.

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Reviewswatch.co.uk

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Community member 
1 Reviews
 Verified
I really liked the fact that you got back to me as soon as the item was back in stock after a few weeks. Usually with some other companies they don’t get back to you. When you let me know that it was back in stock after I ordered it immediately and it came a few days later, I’m really happy with the watch strap and the service I received was second to none. Thank you very much

Reply from watch.co.uk

Thank you so much for taking the time to share such a thoughtful review! We know how frustrating it can be when a product is out of stock, so we're thrilled that our back-in-stock notifications worked smoothly for you. Hearing that you're delighted with your new watch strap and that our service was second to none truly means the world to our team. Thank you for your support, and we look forward to serving you again in the future! -Watch.co.uk team
Private profile 
1 Reviews
 Verified

Most Impressive!

I needed a new leather strap for my watch, I found the suggestion to photograph the back of my watch to find the serial numberwas told this particular model was out of date and was given a selection to choose from, exactly the same as my original which I selected although there was a good choice and if I wanted to update the look of my watch I could have done so. My order was places very late on a Wednesday and the two straps I ordered arrived in the post the following Tuesday, which I thought was most impressive!

Reply from watch.co.uk

Thank you so much for your wonderful review. We are especially happy that, even though your original watch model was no longer current, we could still help you find a strap that matched the original look so closely. After taking the time to identify the right model and compare the options, it must have been very satisfying to end up with exactly the style you wanted. It is also great to hear that both straps reached you so quickly after ordering. Most of all, we hope they make your watch feel completely right again and that you can enjoy wearing it for many more years. If you ever want to keep the same look again or try something different in the future, we will be very happy to help. Kind regards, Team Watch.co.uk.
Community member 
1 Reviews
 Verified

Genuine, good service

Bought new strap for gshock watch. Ordering was easy, had good description and product number so easy to find and verify correct fitment etc. Price was good slightly lower than other retailers. Took a few days to arrive which is fine as I used standard shipping. Item is genuine, well packaged and as expected. I cant fault the service or product

Reply from watch.co.uk

Thank you so much for your fantastic review. We are really happy that finding the right strap for your G-Shock was so straightforward and that you could order with confidence knowing it was the correct fit. It is great to hear that the whole purchase felt like good value and that the strap arrived exactly as you hoped. We hope it gives your watch a fresh lease of life and that you enjoy wearing it for a long time. If you ever need another strap or part in the future, we will be very happy to help again. Kind regards, Team Watch.co.uk.
Community member 
1 Reviews
 Verified

Didn't think I'd wear my watch again!

I dropped my watch and took the strap clean out. I went to the original company but the watch was so old, they no longer supported it. After putting the strap code into google I luckily found this company who had a full strap for sale at a very good price. A few days later and a trip to a watch mender and bosh, my watch is looking BRAND NEW! - Couldn't be happier. Bout the watch in 2012 so here's to another 13years. Thanks to watch.co.uk

Reply from watch.co.uk

Thank you so much for this wonderful review. We are genuinely delighted that we could help bring a watch you have owned since 2012 back to life! After being told the original company could no longer support it, finding the right strap must have felt like such a relief. It is especially lovely to hear that, after a quick visit to the watch repairer, your watch now looks brand new again and is back on your wrist. Knowing that a replacement strap means a much-loved watch can keep going instead of being put away is exactly the kind of outcome we love to hear about. We hope this really is the start of another 13 years of wearing and enjoying it. Thank you as well for such an enthusiastic message, it has been a real pleasure to read. Kind regards, Team Watch.co.uk.
Community member 
1 Reviews
 Verified

The ordering system was simple but delivery delayed

The ordering system was simple, the selection of straps wide ranging and the quality very good. Once arrived the strap fitted easily onto my Blova Precissionist. It transformed the watch from a large industrial item which sat quire neutrally on the wrist. Somehow the small amounts of blue on the dial and the second hand became enhanced by the blue leather strap and changed its appearance and presence. The down side was the delivery took a while longer than expected and appeared to get held up during transit, and then the tracking number was not recognised by Royal Mail. I contacted Watch but didn't receive and response but a few days later the strap arrived, and I am very pleased with it. Would order again.

Reply from watch.co.uk

Thank you very much for taking the time to share such a detailed review. We are really pleased that the strap turned out to be such a good match for your Bulova Precisionist and that it changed the look of the watch in exactly the way you hoped. It is great to hear that the blue leather brings out the details in the dial and second hand so well. We completely understand that the delivery took some of the shine off the experience, especially when the tracking was unclear and the parcel took longer than expected to arrive. Unfortunately, once a parcel has left our warehouse, we no longer have direct control over the actual delivery and have to rely on the carrier for that final part of the journey. We are also sorry that our reply reached you later than we would have liked. We are temporarily working with a smaller team, which meant we were only able to respond after the strap had already arrived. Most of all, we are really glad that the strap was worth the wait and that you are so happy with the result on your watch. The fact that you would still order from us again after the delay is a lovely compliment and one we truly appreciate. We hope we can give you an even smoother experience next time. Kind regards, Team Watch.co.uk.
Community member 
1 Reviews
 Verified
Bought as a birthday present for my granddaughter, the watch is quite charming with a soft mint dial and denim strap. Quality looks good with a neat, pencil-case type sleeve to store the watch. Packaging was sturdy and arrived unmanaged via UK Royal Mail (always the best option - please avoid using In-Post and EVRI).

Reply from watch.co.uk

Thank you so much for your lovely review. We are really happy that the watch turned out to be such a charming choice for your granddaughter and that the presentation made the gift feel nicely complete. It is also great to hear that the watch itself made such a good first impression. We hope she is absolutely delighted with it when she receives it and enjoys wearing it for a long time. Thank you as well for your feedback about the delivery options; we really appreciate you taking the time to mention it. If we can help you again in the future, we will be very happy to do so. Kind regards, Team Watch.co.uk.
Community member 
1 Reviews
 Verified
Change your courier service. I selected Royal Mail 48 but the delivery took 8 days from dispatch so 9 days from placement of order. Clearly this is not your fault which is why I rated yourselves as 5 star because I was completely satisfied with the product. The overall impression for your business is not good however when an order takes 9 days to arrive.

Reply from watch.co.uk

Thank you very much for your honest and fair review. We are truly sorry that your order took nine days to arrive after you had selected Royal Mail 48. We completely understand how disappointing that is, especially when the expected delivery time played a part in your choice. It means a great deal that you still rated us five stars and were so clear that you were completely satisfied with the product. At the same time, we fully agree that such a long delay affects the overall impression of ordering from us. Once a parcel has left our warehouse, the delivery is handled by the carrier, but we will certainly take your feedback about Royal Mail with us internally when reviewing our delivery services. We hope you enjoy your purchase for a long time, and if we can ever help you again, we will be very happy to do so. Kind regards, Team Watch.co.uk.
Community member 
1 Reviews
 Verified
Easy to order and watch arrived on day expected. It was listed as needing to be signed for, and parcel had this written on it - unfortunately no signature was asked for, parcel left on doorstep, driver left immediately - this should perhaps be mentioned to Parcelforce?

Reply from watch.co.uk

Thank you very much for taking the time to share this with us. We are happy to hear that ordering was easy and that your watch arrived on the expected day, but we completely understand why the way the parcel was left did not feel right. The final delivery is carried out by the carrier, so this part is unfortunately outside our direct control. We are glad you mentioned it to us, though, because this is important feedback. You can also report the delivery directly to Parcelforce so they are aware of what happened and can look into it from their side. We are very pleased that your watch still reached you safely, and we hope you are absolutely delighted with it. Thank you again for sharing your experience with us, and if we can ever help you with anything in the future, we will be very happy to do so. Kind regards, Team Watch.co.uk.
Community member 
1 Reviews
 Verified

Excellent service

You had the replacement strap I was looking for in stock and provided all the information I needed to be able to change it myself. Speedy dispatch and delivery. Delighted that my Swatch now looks as good as new.

Reply from watch.co.uk

Thank you so much for your fantastic review! We’re delighted that you found the right strap for your Swatch with us and that our guidance helped you fit it yourself. How lovely to have your watch looking as good as new again! We hope you enjoy wearing it for many more years to come and that the new strap makes you smile every time you put it on. If you ever need another strap or a little help finding the right one, we’ll be very happy to help you again. Kind regards, Team Watch.co.uk.
Community member 
1 Reviews
 Verified
Very efficient service and I was kept well informed on the progress of my order. I ordered a replacement mesh bracelet. There were useful links to video guides for fitting the new bracelet. These however did not include advice to cut and seal the mesh end- the bracelet is much too long for my wrist. When the catch position is adjusted there is too much bracelet left to remain under the strap when worn- so it needs to be shortened. Harsh to remove a star for this I know, but just wanted the comment registered.

Reply from watch.co.uk

Thank you for your review. We’re really happy to read that your order felt efficient and well looked after from start to finish. It is great that the updates and fitting guides helped make the experience positive, and we truly appreciate that you still took the time to explain where the guide did not quite cover your situation. With a mesh bracelet, the fit can be more specific when the bracelet needs to be shortened, and we would be happy to look at that together with you and help find the best way to adjust it. We hope the bracelet will still become a comfortable fit for your watch. Please feel free to contact us about this, as we would gladly help you further with more specific advice. You can always reach us via the contact form on our website! Kind regards, Team Watch.co.uk
Community member 
1 Reviews
 Verified

Perfect🙂

Perfect! Fast delivery, well packed and the watch strap is an excellent quality and looks great on my watch. Many thanks for the fantastic service and item, and Highly Recommended to all A+++

Reply from watch.co.uk

Dear Barbara, Thank you so much for your fantastic review and lovely recommendation! 😊 We are delighted to hear that your new watch strap looks great on your watch and that you are so pleased with its quality. It's also wonderful to know that the speedy delivery and careful packaging met your expectations! Your kind words truly mean a lot to our team. We wish you many happy moments wearing your watch with its new strap and hope to welcome you back again soon! Warm regards,\ The Watch.co.uk team
Community member 
1 Reviews
 Verified
Nice size and good design. Not too big, smooth outline that won't snag easily. I prefer the Arabic numbers to Roman and the face design is nice and clear for seeing the time at a glance. Good to have a second hand too. If I had to find a fault, the hour and minute hands are very slightly too thick and could be more easily distinguishable one from another. But overall I love it!

Reply from watch.co.uk

Thank you for your review. It is lovely to read how happy you are with the watch overall, especially because the size, design and clear dial seem to suit what you were looking for so well. We understand your small point about the hands and appreciate that you mention it so thoughtfully. Most of all, we are really glad that the watch has turned out to be one you love. We hope you enjoy wearing it very much. Should you have any questions in the future, we will of course be happy to help. Best regards, Team Watch.co.uk.
Community member 
1 Reviews
 Verified
I own multiple G-Shocks, but this model (Rangeman) is truly the best value for money. Excellent quality and features. The store provided a smooth, hassle-free transaction. I will definitely buy again without hesitation!

Reply from watch.co.uk

Thank you so much for your fantastic review. It is great to hear that, even with several G-Shocks already in your collection, the Rangeman has made such a strong impression and feels like such a good choice for you. We are also really pleased that everything around the order itself was smooth and hassle-free. The fact that you would come back and order from us again without hesitation means a lot to us. We hope the Rangeman becomes one of those watches you keep reaching for and enjoy wearing for a long time. Kind regards, Team Watch.co.uk.
Community member 
1 Reviews
 Verified

Easy to order and would use this site again

Easy to order. I appreciated having an alternative watch strap suggested as the one I wanted was out of stock. It arrived quickly and I have been able to have it fitted without any issues. See the old strap and the new one in the photo. So good you can also order the bars and screws for an excellent price. Thank you.

Reply from watch.co.uk

Thank you for your review. What a wonderful message to receive! We are so pleased that the suggested alternative turned out to be such a good match and that you were able to have it fitted without any trouble. It is especially nice to know that the extra bars and screws helped make the replacement complete and straightforward. Your confidence in using our website again means a great deal to us. We hope the new strap gives your watch a fresh look and many more years of wearing pleasure. If we can help you again in the future, we would be very happy to do so. Kind regards, Team Watch.co.uk.
Community member 
1 Reviews
 Verified

Good just a bit longer wait time.

Fit of the watch was what I was looking for. You could improve postage. It says if you order before 5pm postage same day, however mine was posted next day and it doesn’t explain that it’s posted from abroad so it will take a bit longer. Overall good, happy customer here.

Reply from watch.co.uk

Thank you very much for your honest review. We are really pleased that the watch turned out to be the fit you were looking for and that you are happy with your purchase overall. We do understand your point about the delivery information, though. If an order is dispatched a day later than expected and it is not immediately clear that the parcel is coming from abroad, that can make the wait feel longer than anticipated. We appreciate you mentioning this, as it is useful feedback for us to take into account. Most importantly, we are glad the watch itself was worth the wait and that you ended up a happy customer. We hope you enjoy wearing it for a long time, and if we can ever help you again, we will be very happy to do so. Kind regards, Team Watch.co.uk.
Community member 
1 Reviews
 Verified
I would definitely use this company again. All communication was good. The website is easy to navigate and every question you may have is answered. Postage is tracked. My order was well packaged. Very impressive service and I would highly recommend.

Reply from watch.co.uk

Thank you so much for your wonderful review. What a lovely compliment to receive! We are really pleased that the whole experience gave you so much confidence, from finding your way around the website to staying informed once your order was on its way. It is also great to know that everything arrived safely and well presented. The fact that you would happily use us again and recommend us so highly means a great deal to us. We truly appreciate that trust and hope you enjoy your purchase for a long time. If we can help you again in the future, we will be very happy to do so. Kind regards, Team Watch.co.uk.
Community member 
1 Reviews
 Verified

They did what it said on the tin.

Clear, concise website. Smooth transaction process and fast delivery with effective tracking. Item was a top end manufacturer branded leather strap. Exactly as I expected. I will certainly buy from this company again. Many thanks.

Reply from watch.co.uk

Thank you so much for your wonderful review. We are really happy that everything felt straightforward from the moment you found what you needed to the moment it arrived. Knowing that the strap matched exactly what you expected and that the whole process left you confident enough to order from us again is a fantastic compliment. We hope the new leather strap looks perfect on your watch and gives it exactly the finish you were after. If you ever need another strap or part in the future, we will be very happy to help you again. Kind regards, Team Watch.co.uk.
Community member 
1 Reviews
 Verified

A flawless experience

I'd ordered the variant of a Certina watch that came with a nylon strap and wanted to spice it up a bit with the official bracelet as well. It wasn't in stock so I used the Notify Me button. After a while I gave up hope of them recieving it but I got the notification, ordered it, it turned up in a couple of days despite having to get through customs, and it came in a pretty nice reusable pouch to boot. Couldn't really have gone any better. Oh, customer services were responsive to my initial query about an ETA for the strap as well. Although they were out by a month - but these things are unpredictable.

Reply from watch.co.uk

Thank you so much for your detailed and kind 5-star review! We’re really glad to hear that you were able to get the official Certina bracelet after signing up for the notification, and that it arrived quickly and safely—even with customs involved. It’s also great to know you appreciated the reusable pouch and our customer service support along the way. We also appreciate your understanding regarding the ETA estimate; as you mentioned, supply timelines can sometimes be unpredictable. Thank you again for your trust and support—we hope you enjoy your upgraded watch setup! Kind regards, Team Watch.co.uk
Community member 
1 Reviews
 Verified

Easy to fit

Normally I would get a new strap fitted by a Fossil dealer. However reading previous reviews on how easy they are to fit yourself, I thought I would give it go. The reviews were not wrong. I found it really easy, and a lot cheaper to fit myself. The quality of the strap is good. So I hope this will last as long as the previous one. The only downside was colour of strap available. For the size required the only colour available was brown.

Reply from watch.co.uk

Thank you for your detailed review! We’re very happy to hear that you found the strap easy to fit yourself and that you’re pleased with the quality and overall value. It’s great that the installation went smoothly and saved you the cost of a dealer fitting. We also appreciate your feedback regarding the colour availability for your size. We will certainly take this into account to improve our range where possible. We hope the strap serves you well for a long time, and we’d be happy to help you again in the future! Kind Regards, Team Watch.co.uk
Community member 
1 Reviews
 Verified

Beautiful watch

Beautiful, perfectly made smaller size watch for my eleven year old who is very fussy! He loves it. Functionality is great. Perfect style, a mini man’s watch. Couldn’t be happier!

Reply from watch.co.uk

Thank you so much for your wonderful review. We are really happy that the watch turned out to be such a good choice for your son and, most importantly, that he loves it. Especially when someone is quite particular about what they like, that is lovely to hear. We hope he enjoys wearing it for a long time and that it continues to be just as much of a hit as it is now. Kind regards, Team Watch.co.uk.

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Contact

  • www.watch.co.uk
  • Rotterdam, NLD
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About

Welcome to Watch.co.uk, the specialist in brand-name watches since 1992. We offer an extensive collection of women's watches, men's watches, and children's watches from over 70 well-known brands for e...

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