watch.co.uk

Reviews:

I needed a new leather strap for my watch, I found the suggestion to photograph the back of my watch to find the serial numberwas told this particular model was out of date and was given a selection to choose from, exactly the same as my original which I selected although there was a good choice and if I wanted to update the look of my watch I could have done so. My order was places very late on a Wednesday and the two straps I ordered arrived in the post the following Tuesday, which I thought was most impressive!

I dropped my watch and took the strap clean out. I went to the original company but the watch was so old, they no longer supported it. After putting the strap code into google I luckily found this company who had a full strap for sale at a very good price. A few days later and a trip to a watch mender and bosh, my watch is looking BRAND NEW! - Couldn't be happier. Bout the watch in 2012 so here's to another 13years. Thanks to watch.co.uk

Change your courier service. I selected Royal Mail 48 but the delivery took 8 days from dispatch so 9 days from placement of order. Clearly this is not your fault which is why I rated yourselves as 5 star because I was completely satisfied with the product. The overall impression for your business is not good however when an order takes 9 days to arrive.

Very efficient service and I was kept well informed on the progress of my order. I ordered a replacement mesh bracelet. There were useful links to video guides for fitting the new bracelet. These however did not include advice to cut and seal the mesh end- the bracelet is much too long for my wrist. When the catch position is adjusted there is too much bracelet left to remain under the strap when worn- so it needs to be shortened. Harsh to remove a star for this I know, but just wanted the comment registered.

Nice size and good design. Not too big, smooth outline that won't snag easily. I prefer the Arabic numbers to Roman and the face design is nice and clear for seeing the time at a glance. Good to have a second hand too. If I had to find a fault, the hour and minute hands are very slightly too thick and could be more easily distinguishable one from another. But overall I love it!

Easy to order. I appreciated having an alternative watch strap suggested as the one I wanted was out of stock. It arrived quickly and I have been able to have it fitted without any issues. See the old strap and the new one in the photo. So good you can also order the bars and screws for an excellent price. Thank you.

Fit of the watch was what I was looking for. You could improve postage. It says if you order before 5pm postage same day, however mine was posted next day and it doesn’t explain that it’s posted from abroad so it will take a bit longer. Overall good, happy customer here.

I would definitely use this company again. All communication was good. The website is easy to navigate and every question you may have is answered. Postage is tracked. My order was well packaged. Very impressive service and I would highly recommend.

Clear, concise website. Smooth transaction process and fast delivery with effective tracking. Item was a top end manufacturer branded leather strap. Exactly as I expected. I will certainly buy from this company again. Many thanks.

I'd ordered the variant of a Certina watch that came with a nylon strap and wanted to spice it up a bit with the official bracelet as well. It wasn't in stock so I used the Notify Me button. After a while I gave up hope of them recieving it but I got the notification, ordered it, it turned up in a couple of days despite having to get through customs, and it came in a pretty nice reusable pouch to boot. Couldn't really have gone any better. Oh, customer services were responsive to my initial query about an ETA for the strap as well. Although they were out by a month - but these things are unpredictable.

Normally I would get a new strap fitted by a Fossil dealer. However reading previous reviews on how easy they are to fit yourself, I thought I would give it go. The reviews were not wrong. I found it really easy, and a lot cheaper to fit myself. The quality of the strap is good. So I hope this will last as long as the previous one. The only downside was colour of strap available. For the size required the only colour available was brown.

The item was despatched as advised and arrived in a timely manner (no pun intended) despite the hopeless Royal Mail in the U.K. delaying things for no apparent reason. It was as described and the communication from Watch.co.uk was excellent. Be aware, however, that despite their website name I think this company are based abroad, possibly Holland. How this might affect returns or guarantees I'm not sure. Nevertheless the experience from the company has been very good so far.

My replacement watch strap is perfect and I was very pleased to receive the fitting tool. Just wish I’d used Watch.co.uk before as it has been difficult to source the authentic strap locally. Good communication and easy to use website.

Sought advice on correct strap for a Tissot watch. Helpful response received. Metal strap and changing tool ordered. Only significant criticism is that the £2 strap-changing tool was made of soft steel that bent easily, so the tool was effectively useless. Ended up using a geometry compass with a hard steel point!

Effortless from ordering to delivery. However there is a sting in the tail with this company. Customer Services are extremely intransigent. I had a small issue, where safety clasp pin had come loose, and this was after only a few weeks. it was obvious that the pin had not been fitted correctly during manufacturing and had not been noticed at inspection. Customer Services only comment was that the watch strap was not covered by the guarantee. Who's guarantee? I am sure that the manufacturers warranty would have covered it. But no, I could send it back at my cost and have it repaired at my cost and have it sent back at my cost. Nothing I said would make them budge, even threatening a Section 75 on my credit card did nothing. in the end I took the watch down to my local jewellers who repaired it for me for a cost of £2.50 (3.00 Euros. Customer Service has left a bad taste, and I will not be buying another watch from this company. Customer Services should be there to help, not just fob you off with legal jargon Having received such a positive reply I am happy to amend my review. However I stand by my comments about customer service. This company appear to want to do the right thing, and I am pleased about that, because apart from this glitch they do seem to tick all the right boxes. Hood prices, good delivery and good information from ordering through to delivery. Just one small point., it was be nice to have an email address which you can reply directly rather than through this website.

I love my Swatch special edition Rijksmuseum watch… but the strap broke. This is now the second replacement strap I have had, over a good many years since this watch first came out, and keeps my very favourite watch still looking good, I am very happy!

The avaliable choices of watches was excellent. The projected delivery time seemed reasonable. However after receiving an email informing me my chosen watch had been dispatched on 01-05-2026 it turned out that it hadn't. A further email said it had been dispatched late. The parcel eventually arrived on Monday 11-05-2026. I had made two email enquiries as to the whereabouts of my parcel/watch was. The first was answered promptly. The second was not replied to until 2 days after it was sent. It is probably easy to blame the courier's. However there was no track and trace information for the parcel first part of journey to make a judgement. It was only when Royal Mail received the parcel I knew where it was. The watch arrived safely and I am very pleased with my purchase.

I had an excellent experience with this transaction! The website was straightforward and ordering was easy. I was expecting a long wait however the parts I needed arrived very quickly and in perfect shape. The bag was a nice touch as well. Thanks, I will be back.

It was easy to find the accessory that I needed - website is good. I was happy with the price and the speed the watch strap was delivered to me. I have used this Company before and fully recommend them

Flawless experience! I have mistyped my email when place my order and customer experience specialist Joris not only just amended the email, but also resent the order email, invoice and dispatch email. The delivery was quicker than I expected and the watch strap was how it was supposed to be. I am grateful that they were able to get the strap as the watch is quite a historical model and the watch.co.uk was the only place where I could get it. Thank you!