Review summary
Customers consistently praised the fast delivery times, the quality and authenticity of the watches and straps, and the wide selection of products, including hard-to-find and original parts. The website was found to be easy to navigate, making the process of finding and ordering products straightforward. Many customers appreciated the responsive, helpful, and efficient customer service, as well as the regular updates and clear communication regarding their orders. The notification system for out-of-stock products and the availability of rare items were also valued highly. Some customers noted occasional delays or issues with external couriers. A few reviewers expressed a desire for more frequent or detailed updates about their orders, and there were rare instances of disappointment with product quality.
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How Trusted Shops prevents fake reviewsReviewswatch.co.uk
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Verified
Very efficient service and I was kept well informed on the progress of my order. I ordered a replacement mesh bracelet. There were useful links to video guides for fitting the new bracelet. These however did not include advice to cut and seal the mesh end- the bracelet is much too long for my wrist. When the catch position is adjusted there is too much bracelet left to remain under the strap when worn- so it needs to be shortened. Harsh to remove a star for this I know, but just wanted the comment registered.
Reply from watch.co.uk
Thank you for your review. We’re really happy to read that your order felt efficient and well looked after from start to finish. It is great that the updates and fitting guides helped make the experience positive, and we truly appreciate that you still took the time to explain where the guide did not quite cover your situation. With a mesh bracelet, the fit can be more specific when the bracelet needs to be shortened, and we would be happy to look at that together with you and help find the best way to adjust it. We hope the bracelet will still become a comfortable fit for your watch. Please feel free to contact us about this, as we would gladly help you further with more specific advice. You can always reach us via the contact form on our website!
Kind regards,
Team Watch.co.uk
Verified
Nice size and good design. Not too big, smooth outline that won't snag easily. I prefer the Arabic numbers to Roman and the face design is nice and clear for seeing the time at a glance. Good to have a second hand too. If I had to find a fault, the hour and minute hands are very slightly too thick and could be more easily distinguishable one from another. But overall I love it!
Reply from watch.co.uk
Thank you for your review. It is lovely to read how happy you are with the watch overall, especially because the size, design and clear dial seem to suit what you were looking for so well. We understand your small point about the hands and appreciate that you mention it so thoughtfully. Most of all, we are really glad that the watch has turned out to be one you love. We hope you enjoy wearing it very much. Should you have any questions in the future, we will of course be happy to help.
Best regards,
Team Watch.co.uk.
Verified
A flawless experience
I'd ordered the variant of a Certina watch that came with a nylon strap and wanted to spice it up a bit with the official bracelet as well. It wasn't in stock so I used the Notify Me button. After a while I gave up hope of them recieving it but I got the notification, ordered it, it turned up in a couple of days despite having to get through customs, and it came in a pretty nice reusable pouch to boot.
Couldn't really have gone any better.
Oh, customer services were responsive to my initial query about an ETA for the strap as well. Although they were out by a month - but these things are unpredictable.
Reply from watch.co.uk
Thank you so much for your detailed and kind 5-star review!
We’re really glad to hear that you were able to get the official Certina bracelet after signing up for the notification, and that it arrived quickly and safely—even with customs involved. It’s also great to know you appreciated the reusable pouch and our customer service support along the way.
We also appreciate your understanding regarding the ETA estimate; as you mentioned, supply timelines can sometimes be unpredictable.
Thank you again for your trust and support—we hope you enjoy your upgraded watch setup!
Kind regards,
Team Watch.co.uk
Verified
Easy to fit
Normally I would get a new strap fitted by a Fossil dealer. However reading previous reviews on how easy they are to fit yourself, I thought I would give it go. The reviews were not wrong. I found it really easy, and a lot cheaper to fit myself. The quality of the strap is good. So I hope this will last as long as the previous one. The only downside was colour of strap available. For the size required the only colour available was brown.
Reply from watch.co.uk
Thank you for your detailed review!
We’re very happy to hear that you found the strap easy to fit yourself and that you’re pleased with the quality and overall value. It’s great that the installation went smoothly and saved you the cost of a dealer fitting.
We also appreciate your feedback regarding the colour availability for your size. We will certainly take this into account to improve our range where possible.
We hope the strap serves you well for a long time, and we’d be happy to help you again in the future!
Kind Regards, Team Watch.co.uk
Verified
The item was despatched as advised and arrived in a timely manner (no pun intended) despite the hopeless Royal Mail in the U.K. delaying things for no apparent reason.
It was as described and the communication from Watch.co.uk was excellent.
Be aware, however, that despite their website name I think this company are based abroad, possibly Holland. How this might affect returns or guarantees I'm not sure.
Nevertheless the experience from the company has been very good so far.
Reply from watch.co.uk
Thank you very much for your detailed review!
We’re delighted to hear that your order was dispatched as advised, arrived safely, and that you were happy with the product and our communication.
Regarding your comment, you are absolutely right — we are based in the Netherlands. This is clearly stated on our website, and we of course handle returns and guarantees in accordance with our policies to ensure a smooth and reliable process for our customers.
Thank you again for your trust and for sharing your experience — we truly appreciate it.
Kind regards,
The Watch.co.uk Team
Verified
The avaliable choices of watches was excellent. The projected delivery time seemed reasonable. However after receiving an email informing me my chosen watch had been dispatched on 01-05-2026 it turned out that it hadn't. A further email said it had been dispatched late. The parcel eventually arrived on Monday 11-05-2026. I had made two email enquiries as to the whereabouts of my parcel/watch was. The first was answered promptly. The second was not replied to until 2 days after it was sent. It is probably easy to blame the courier's. However there was no track and trace information for the parcel first part of journey to make a judgement. It was only when Royal Mail received the parcel I knew where it was. The watch arrived safely and I am very pleased with my purchase.
Reply from watch.co.uk
Thank you for taking the time to leave such a detailed review.
We are glad to read that you are very pleased with the watch and that it arrived safely, but we are sorry that the delivery and communication around it did not feel as clear or reliable as they should have. We understand how frustrating it is to receive dispatch updates that do not seem to match the actual progress of the parcel, especially when tracking information is limited during the first part of the journey. It is also disappointing to read that your second email was not answered as quickly as your first one, as waiting without clear information can make the situation feel even more uncertain. Your feedback gives us a clear picture of where the experience could have been better. We hope you enjoy wearing your new watch, and if there is anything else you would like us to look into, you can always reach us via the contact form on our website.
Best regards,
Team Watch.co.uk.
Verified
Flawless experience! I have mistyped my email when place my order and customer experience specialist Joris not only just amended the email, but also resent the order email, invoice and dispatch email. The delivery was quicker than I expected and the watch strap was how it was supposed to be. I am grateful that they were able to get the strap as the watch is quite a historical model and the watch.co.uk was the only place where I could get it. Thank you!
Reply from watch.co.uk
Thank you very much for your wonderful review, Marina!
We’re delighted to hear that you had such a positive experience and that our colleague Joris was able to assist you quickly with correcting the email address and resending the order details.
It’s also great to know that the delivery was faster than expected and that you were able to find the correct strap for your watch, even for an older model. We always do our best to offer original parts that can help give watches a new life.
Thank you for your kind words and your trust in Watch.co.uk — we’d be happy to welcome you again whenever you need another strap.
The Watch.co.uk Team
Verified
The watch is very attractive and is just what I have been looking for to replace a very similar watch. I wasn't aware the watch was coming from abroad but it arrived in quoted time and having the extra free insurance was reassuring and an unexpected bonus.
Very happy with your service. Thank you
Reply from watch.co.uk
Thank you so much for your lovely 5-star review!
We’re very pleased to hear that the watch met your expectations and was exactly what you were looking for. It’s great to know it arrived within the expected timeframe and that the additional warranty gave you extra peace of mind.
We really appreciate your kind words and are happy you’re satisfied with our service. We hope to welcome you again in the future!
Kind regards,
Team Watch.co.uk
Verified
Quick despatch/Slow delivery
Watch.co.uk were very quick to despatch the Citizen watch bracelet from the Netherlands but the package took nearly a month for delivery in the UK.
For a relatively expensive genuine Citizen bracelet I was disappointed to discover that it is made of folded links rather than solid links. I think this should be made clear in the website description. Only time we’ll tell how durable it is.
Reply from watch.co.uk
Thank you for your review. We are truly sorry that this purchase has been disappointing for you, especially after waiting so long for the package to arrive. Your order was dispatched the day after it was placed, but we completely understand that this does not take away the frustration of a delivery that took nearly a month. We also understand your point about the bracelet links and that, for a genuine Citizen bracelet at this price, you expected this information to be clearer before ordering. We will pass your feedback on, so the product information can be reviewed and hopefully made clearer for future customers. We hope the bracelet will still prove to be durable and useful for your watch. Should you have any questions in the future, we will of course be happy to help.
Best regards,
Team Watch.co.uk.
Verified
Very helpful customer service
I needed some vital, to me, information before proceeding to wear my new watch.
Watch UK were extremely fast to reply and to answer my query.
The member of their team that helped me was friendly, polite and knowledgeable, responding to my further questions very quickly, thank you
Reply from watch.co.uk
Thank you for your review. We’re really happy to read that our customer service could help you so quickly and clearly before you started wearing your new watch. When a question is important to you, it should be answered with care, and it is lovely to know that our colleague was friendly, polite and knowledgeable throughout. We hope you enjoy wearing your new watch with full confidence!! If we can ever help with another question, we would be happy to do so.
Kind regards,
Team Watch.co.uk
Verified
Replacement Tissot leather strap
I only wanted a replacement leather watch strap for my 30 year old Tissot. Your company had them for sale, albeit at a rather high price.
I ordered and the strap was delivered free of shipping charge in 5 days which I consider to be very acceptable, as it wasn't urgent.
The strap is just what I wanted as makes my aged Tissot look like a new watch!
Reply from watch.co.uk
Thank you for your thoughtful review! We’re delighted to hear that you found exactly the right leather strap for your Tissot and that it gave your watch a fresh new look—that’s always wonderful to hear.
We also appreciate your comments on pricing and delivery. It’s great to know the free shipping and delivery time met your expectations.
Enjoy your “new” watch, and we hope to serve you again in the future!
Kind Regards, Team Watch.co.uk
Verified
Adidas Originals - Fashion AOFH25508 Expression Three Digital Watch
I thought I had bought a brand new watch. But when I opened the box, I saw that someone had already used the watch. It was obvious that the foil had been removed and put back on. The product was in use because the time was set and the review (Work out) was at 2 hours 35 minutes.
The delivery was fast.
The watch is good and flawless. The numbers are quite large and clearly visible. I like it. Excellent.
Thank you very much for your answer and I cannot accept what is shown below. The situation is that I needed two watches and I could only buy one watch from Adidas, the last one. The Adidas watch was brand new, not previously set up and tested for 2.5 hours, like the watch of the same brand and type that I bought from you.
Reply from watch.co.uk
Thank you for your detailed review and for sharing your experience.
We are sorry to hear about your concerns regarding the condition of the watch upon arrival. Please allow us to clarify that we only sell new and unused watches. It is possible that the watch was briefly handled for quality control or that certain settings (such as time or activity logs) were activated during factory testing.
That said, we completely understand how this may have raised doubts, especially when you were expecting a fully untouched item. We sincerely apologize for any confusion this may have caused.
We’re glad to hear that you are happy with the watch itself and that it arrived quickly and in flawless condition. If you would still like us to look into this further, please feel free to contact us directly — we are always happy to help.
Thank you again for your feedback.
Kind Regards, Team Watch.co.uk
Verified
Fantastic choice of O.E straps
Fantastic choice of O.E. Seiko watch straps, I wanted something that would suit my new black divers Prospex, the silicone band supplied had a metal keeper on it that dug in my wrist.
Found exactly what I wanted, a leather backed sailcloth style strap with black anodised buckle, it was out of stock, but I got an email within days to say it was back in and I ordered straight away. Shipping was fast from mainland Europe to the U.K. and the strap/watch pouch supplied will come in handy. I dare say this won’t be my only purchase!
Reply from watch.co.uk
A big thank you for the 5 stars! We're thrilled that everything was to your satisfaction. Happy wearing!
Kind regards,
Team Watch.co.uk
Verified
Ordering process was quick and easy. Shipping updates were timely. The watch arrived in pristine condition. It was packaged with an eye towards assuring an undamaged item was received. Look forward to possible future business with Watch.co.uk.
Reply from watch.co.uk
Thank you for your review. What a lovely experience to read about! From the easy ordering to the clear shipping updates and the watch arriving in perfect condition, it sounds like everything gave you real confidence in your purchase. We are so glad the careful packaging stood out, and we would be very happy to welcome you back to Watch.co.uk whenever you find your next watch.
Best regards, Team Watch.co.uk.
Verified
I found your customer services excellent, after making a mistake with my email and an enquiry about delivery date both my problems were dealt with very quickly and efficiently in no time at all, I would highly recommend you to everyone I know
Reply from watch.co.uk
Thank you for your review. It is wonderful to hear that our customer service was able to help you so quickly and smoothly. We are really happy that the issues with your email and delivery question were sorted out without any stress for you. Your recommendation means a great deal to us, and we truly appreciate it. We hope you enjoy your purchase very much. Should you have any questions in the future, we will of course be happy to help.
Best regards,
Team Watch.co.uk.
Verified
Citizen AW1784-16E Eco Drive Watch
Good communication regarding ordering process and information regarding despatch.The product itself is smart looking and makes a good impression with formal wear.To date the watch has proved to be a good time keeper.As stared,being an eco drive model it never needs a new battery and generally doesn't require any winding/ adjustment (apart from the date).
Overall a satisfactory product at a good price.Would highly recommend.
Reply from watch.co.uk
Thank you for your detailed feedback on your new Citizen Eco-Drive! It’s great to hear that you are pleased with our communication and the watch's performance with formal wear. As we always strive for perfection, we were wondering if there is anything specific we could have done to turn this into a 5-star experience for you? We’d love to hear your thoughts. Enjoy your new timepiece!
Kind regards,
Team Watch.co.uk
Verified
The parcel was delayed by Royal Mail who did deliver on time and the parcel was damaged and potentially the item could have been lost.poor service by Royal Mail.
Please will you reimburse the shipping charge to me because of the poor performance and inconvenience to me.
Reply from watch.co.uk
Thank you for your review.
We are sorry to hear about the delay and the condition in which the parcel arrived. We understand how inconvenient this must have been for you.
Please contact our customer service team directly through our website and we will be happy to look into this for you and find a suitable solution regarding the shipping cost and the issue with the delivery.
Kind regards,
Team Watch.co.uk
Verified
From ordering to delivery everything went great , The quality strap purchased along with the pins and tool to fit the new strap are excellent was everything I would expect from this supplier
Great thanks a lot
Colin Ross
Reply from watch.co.uk
Thank you for your review.
We are very happy to read that everything went smoothly from ordering to delivery. It is great that the strap, pins and fitting tool all met your expectations and helped you fit the new strap properly. We really appreciate your kind words, Colin. We hope you enjoy wearing your watch with its new strap for a long time. Should you need anything in the future, we will be happy to help you again.
Best regards,
Team Watch.co.uk.
Verified
Found my Casio watch a little bit cheaper than on some other site , watch was delivered very quickly from Holland with a free insurance , very pleased with my purchase would recommend this company
Reply from watch.co.uk
Thank you so much for your 5-star review!
We’re very happy to hear you found a good price on your Casio watch and that you were pleased with the fast delivery from the Netherlands.
We really appreciate your recommendation and are glad you’re satisfied with your purchase. We hope to see you again in the future!
Kind regards,
Team Watch.co.uk
Verified
Big thank you for the prompt delivery
would like to say big thank you for the fabulous customer service from watch.co.uk that is very appreciated the Tissot bracelet strap is top quality. I would be very thankful if you could please place this feedback on the relevant website page as I feel that you have supported myself as the customer very well.
Reply from watch.co.uk
Thank you so much for your kind words and 5-star review!
We’re delighted to hear you’re happy with the prompt delivery, our customer service, and your Tissot bracelet strap. Your feedback truly means a lot to us, and we really appreciate you taking the time to share your experience.